Itunes store: We could not complete your iTunes Store Request. An unkown error occured (0x800B0109). There was an error in the itunes store. Please try again later. This always comes up when i try to either purchase items or get updates, please help
When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
"We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
"There was an error in the iTunes Store. Please try again later."
I try later but then it keeps coming up. Please help!!!
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting
Similar Messages
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My itunes says " We could not complete your itunes store request. The network connection was reset." what do i do?
All you can do is wait. Apple should have spent the money they allocated toward making iOS all white on network infrastructure to handle the traffic flow during the upgrade rollout.
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Is anyone else receiving this error message, "We could not complete your iTunes store request. An unknown error occurred (-50)."? Please Help
Try Here > http://support.apple.com/kb/TS1583
And See this Discussion...
https://discussions.apple.com/thread/4204776?start=0&tstart=0 -
I can't get iTunes Radio to work. I get this error message, even when I'm signed in to iTunes:
"We could not complete your iTunes Store request. You are not authorized to access the requested resource. There was an error in the iTunes Store. Please try again later."
What the hey?
Anyone?
thanks!
PS: I'm running 10.8.5 but for some reason this website won't let me display that and keeps changing it to 10.8.2.Relaunched iTunes a few times, signed out, signed in, and it's finally working now. Good grief. But all's well.
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I have been trying to view my recent purchases for a month now and I'm finally frustrated. I can download, upload everything fine but I'm always getting the E-mails that I have paid Itunes 2.99 or .99 cents which is fine since three people in my family are using the account but I really want to be able to see my purchase history in the Itunes store. Any idea how to fix this issue. It's happening on multiple PC's as well. They all are running windows 7.
I am getting the error message while connecting my iphone with I-Tunes :-
Error message is "We could not complete your i-tunes store request. An unknown error occured (Ox80092013)
Please helpPPPPPPPPPPPPPPPPPPPPPPPPP -
ITunes Store "We could not complete your request" help!
I installed again OS X 10.8.5 after my hard disk failed, but when I open the iTunes Store and try to connect to my Apple Account, it keeps popping the "We could not complete your iTunes Store request." message, any solutions? It is frustating beacuse it's already like 2 months and I can't download ANYTHING. Doesn't even connect to my account.
Hi danmenred,
If you are having issues connecting to the iTunes Store, you may find the following article helpful:
Apple Support: Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Regards,
- Brenden -
Mountain Lion in App Store - We could not complete your purchase
Clicked 'Buy App' icon (for Mountain Lion) in App Store and got this message:
We could not complete your purchase
The product distribution file could not be verified. It may be damaged or was not signed.http://www.apple.com/support/mac/app-store/contact.html?form=account
-
I can't upgrade to iTunes Plus. I can download songs normally but when I try to upgrade I continue to get the error message. Please help.
Thank you!If you're having problems with the App Store you might try this:
1 - enable the Debug menu in App Store:
open the Terminal application.
copy the command below and paste into the Terminal window:
defaults write com.apple.appstore ShowDebugMenu -bool true
followed by Enter.
launch App Store, login.
2 - select the Debug ➙ Reset Application option:
3 - try again.
OT -
So I began having trouble connecting to the iTunes store with my computer about a month ago. It was working fine, I purchased and downloaded some music, and then the next day I got this message when I clicked on the iTunes Store: "We could not complete your iTunes Store request. An unknown error occurred (-50). There was an error in the iTunes Store. Please try again later."
Some basic facts about my computer:
Mac OS X 10.7.3, purchased in May '12.
iTunes is updated to the latest 10.6.3 version.
I have Sophos Anti-Virus (newly installed in the last two weeks).
No firewalls are set up.
Parental controls are not blocking anything (don't have them set up).
Internet connection is fine, no matter how I connect.
I did have an older version of iTunes (the previous version, so it wasn't that old) when the problem began, so I updated to the newest version hoping it would fix it; but it hasn't. I have checked the firewalls per apple community posts. I have checked the network connection. I only just put on an Anti-Virus (and the problem was pre-AV, so it shouldn't be that). I FINALLY figured out how to uninstall iTunes, and then I reinstalled it. The store still won't open, giving me the same message.
A little more research seems to show that the (-50) error is when it times out? But the message appears barely half a second after I click on the iTunes Store icon. It doesn't seem to even try; there isn't enough time to warrant a 'timing out'.
I am at a loss. At this point I am considering taking my computer in and telling them 'fix it, no matter what', but if I can avoid the hassle of being without my one and only computer for at LEAST a week, that would be great.
Does anyone have any ideas?!
Thank you and God bless!
MaryHi Laura-Wedders,
Thanks for visiting Apple Support Communities.
On August 7th, some users may have been unable to make purchases from the App Store, iTunes Store, Mac App Store, or iBookstore. Apple worked quickly to resolve these issues, however you may have experienced them.
To check the current status of these systems please see:
Apple - Support - System Status
http://www.apple.com/support/systemstatus/
If you are still experiencing issues, you may want to troubleshoot with the following articles:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Jeremy -
I was having problems connecting my iPhone 4s to my iTunes, so I was advised to restore my phone as I had everything backed up to my laptop.
I have restored my phone 3 times now and cannot sync anything to it as i need 'authorization' but whenever I enter my apple ID and password to complete the authorization i get a pop-up saying
'we could not complete yout iTunes store request. an unknown error occured (-42408) there was an error in the iTunes store. please try again later'
like I said, I've restored my iphone 3 times now and get this every time and in doing so I have lost everything that was on my phone (that im not worried about) i just want to know how I can authorize my laptop so I can sync music to my iphone.
I am up to date with the latest itunes and all softward on my phone.Doublechecking. In the course of your troubleshooting to date, have you worked through the following document?
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
(If not, perhaps first try the "Remove the SC Info folder" instructions from the document.) -
My Iphone 3GS(IOS 5.1.1) could not connect to my ITunes after I up date my old IOS to IOS 5.1.1. When I connect it to my PC by USB cable. The ITunes posted " we could not complete your Itunes Store request. An unknown error occured (0x800B0101) and There was an error in the ITunes store. Please try again later" What could I do to make my Iphone know my Iphone? Please help me to find out how to fix it... Thanks
Thank Lookslikeamonkye..! I don't know how to make Funny restoring..! Because when I connect to the ITunes, It just post "we could not complete your Itunes Store request. An unknown error occured (0x800B0101) and There was an error in the ITunes store. Please try again later" every time. So I could not restore it. And There isn't have any apple retailer near my house.
-
When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?
Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen -
How to get rid of the error message we could not complete your iTunes store request?
How to get rid of the error message we could not complete your iTunes store request?
having this problem when trying to authorise an newly downloaded app in iTunesBased on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
Do not change your settings.
Edit -
Hi there I have been trying to help a friend work out why she hasn't been able to access itunes on her home computer for 3 months as it comes up with the following error "We could not complete your iTunes Store request. The iTunes Store is temporarily unavailable. Please try again later"
I have cleared her crache and dissabled firewalls still no luck. Then I tried logging in with my id and to our surprise it worked. So any assistance would be great. Please find the report below maybe you can help!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard hp workstation xw4200
iTunes 11.1.1.11
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012B4A009D5EBF0
Current user is an administrator.
The current local date and time is 2013-10-08 22:38:51.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA Quadro FX 540
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.1.11 is currently running.
iTunesHelper 11.1.1.11 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {CF4127E8-FA53-4985-9CB6-F74A04C92757}
Description: Broadcom NetXtreme Gigabit Ethernet - Packet Scheduler Miniport
IP Address: 10.0.0.1
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.0.138
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
Lease Obtained: Tue Oct 08 22:19:05 2013
Lease Expires: Tue Oct 15 22:19:05 2013
DNS Servers: 10.0.0.138
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2013-10-08 22:21:42.Same problem. I can see the itunes store so not a problem with windows firewall. The account is active on my iphone so i know i am not locked out. I can connect the PC to my iphone so i know itunes is working ok. It is just logging into itunes on this pc which doesn't work. Only thing I can think of is that the email address I use for my apple id has been offline for a while and is working again now, I'm wondering whether this has been the case for others who are having this issue?
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I continue to receive message that "We could not complete your iTunes Store request. An unknown error occurred (4002). Please try again later." This has been happening every time iTunes Match runs in background. Any suggestions for a cure?
Found a potential solution here:
https://discussions.apple.com/thread/4332757
Gsleeroy
Re: error 4002 in itunes match do you have a solution?
Sep 23, 2012 10:08 AM (in response to matracaelcan)
Hi All,
I had this problem today myself, and was frustrated repeatedly by the '4002' error.
I have literally just fixed the issue by doing the following steps:
1: Go to the 'Store' tab and select 'Turn Off iTunes Match'
2: Return to the 'Store' tab and select 'Update Genius'
3: Wait for this to complete succesfully, the return to the 'Store' tab once more and select 'Turn On iTunes Match'.
4: iTunes Match will now go through the motions and should succeed!
I hope this helps
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