ITunes store will not completely load on my laptop

So this has probably been asked before, and I didn't want to search because the one thread I found through Google on it was over 2 years old. So my problem is with my computer (laptop) and being able to connect to the iTunes store on my account. So for the last 6 months I have only rarely been able actually connect to the store. More times than not, it will load approximately 40% of the way and just stop. I have e-mailed tech support, they have not helped, and I have searched the internet and nothing has helped. I have uninstalled and re-installed iTunes twice now in hopes that that might help, I have checked my firewalls to see if that is the problem (I may not have done this correctly), and nothing has helped. Hopefully someone will have had this problem before and been able to fix it! Like I have said, I can connect to the store on all the other computers in the house, and I am currently running Windows 7.

I also have not been able to upload iTunes store for the past two months. I recently logged on to the store to redeem a $15 gift card and it let me put it on my account but whenever I press on anything it never loads. It will go almost halfway then stop. There is no error code. I have downloaded the newest version of iTunes and nothing changed. I really don't want to uninstall my iTunes and risk losing my music. Does anyone have any ideas. I also tried checking my firewall and i don't think it's blocking it. Help!

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