Itunes store will not connect to internet
I tunes store will not connect to the internet.
Hello pholmes1
If you are not able to access the iTunes Store, check out the article below to help resolve the issue.
Can't connect to the iTunes Store
http://support.apple.com/kb/ht2519
Thanks for using Apple Support Communities.
Regards,
-Norm G.
Similar Messages
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Hi,
My iTunes store has been fine up until now with the web downloaded version. I recently bought an iPod Nano 2gb and I decided I would uninstall my current version of iTunes and install the version on the CD provided with my iPod. Since then my iTunes music store will not load.
Error Message: "iTunes could not connect with the music store. The network connection was reset. Make sure your network connection is active and try again.
I'm a bit of a dunce with computers and errors! My network connection is fine...as I am on the internet, and msn messenger works etc etc. It says 'Local Area Connection Speed 100.0 Mbps Status: Connected'
I have tried re-installing and it doesn't work. I have tried to see if I can find other music download programs but none are compatible with iPod's as i'm sure you already know.
I recently got a new internet connection, but as I said my iTunes store was working fine after getting this connection until installing the CD version of the iTunes software.
Please can anyone help as I feel my iPod was a waste of money if I can not get my iTunes to work! I did everything that my instruction booklet told me i.e. installed the version on the CD before plugging my iPod in etc etc.I haven't actually changed anything i.e. virus programs when I reinstalled the software so I don't know why it work one minute and then not the next.
BUT...I have Windows Firewall enabled (I disabled it once and tried again but it made no difference so I have enabled it again) I have checked my allowed sites and programs and iTunes is listed as allowed. I also hae Sophos anti-virus provided by my university but I have ALWAYS had this, its never caused a problem before.
I also just tried to 'update iTunes' and it said that the update server also could not be connected to 'Please try again later'. -
just updated to the latest version of itunes for windows. i can't stream any of my radio stations and when i try to connect to the itunes store i get an error -3212 message saying i'm not connect to the internet, yet my browser works and my wireless status is ok.
I also had this issue when one day itunes stopped working for me on windows 8...
the error message I received first was: C:Programme files\common files\Apple\Apple Push service.dll is either not designed to run on windows or contains an error.
followed by: ITunes not installed Error 7 (Windows error 193)
Your response addressed how to fix this issue with earlier windows operating systems, but not for windows 8, so what ended up working for me was your advice applied a little differently. For anyone running windows 8 needing to know how to resolve this issue by repairing the Apple Application Support program, try following these simple steps - what a relief it was to have itunes working again after applying b noir's answer to the windows 8 operating system!
1. Swipe in from the right edge of the screen, tap Settings, and then tap Control Panel.
(If you're using a mouse, point to the lower-right corner of the screen, move the mouse pointer up, click Settings, and then click Control Panel.)
2. Click the Programs and Features icon.
3. In the list of programs and features, find the Apple Application Support feature and click to select it.
4. In the gray title bar above it, click Repair.
5. Approve the window prompts that follow until the repair has been completed.
6. Relaunch iTunes.
Hope this helps & good luck! -
My iTunes store will not connect on my computer
Ok, so I've tried just about everything that the apple website has to offer about connection issues, but to no avail. The problem is that I'm not getting an error message, its just simply not connecting. I get the loading bar at the top, but thats it. Anyone have a clue?
This is an example of the screen I've been getting, if that helps any. It just keeps acting like its loading.
After a while, it just stops trying to load and looks like this. So far I havent' seen anyone else having this problem. Also, before you ask, I've already checked my firewall settings to make sure that iTunes is allowed.Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
My itunes store will not connect!!!! Help!
I have tried all the trouble shooting ideas.
I have removed and installed it twice.
The new 10.5 will not work. It does not allow me to access the store!
I have tried support, NO HELP!
Anyone?iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
HT203175 Itunes store will not connect
I am unable to connect to Itunes on my PC with Windows XP. I have run all the troubleshooting diagnostics to no avail. I can syn my library but that is all.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
ITunes Store will not connect. There are no error messages. What do I do?
My Itunes works fine. I just cannot access the store. I receive no error messages just a blank page. What should I do?
https://discussions.apple.com/message/16083734#16083734
Go to this page and follow directions...easy, takes a little time but works. tried everything found from apple support and nothing worked. -
All of a sudden my iTunes 10.1.1.4 will not connect to internet radio
Hi all,
All of a sudden yesterday, my iTunes 10.1.1.4 will not connect to internet radio. It has otherwise been working fine for almost two years.
My internet connection is working fine for web browsing and email.
I ran the iTunes diagnositcs and it showed me how to go in to the Windows Firewall settings to check to see if there was a connection... there was already one for iTunes in the list of accepted connections. Just to be sure, I created a new iTunes connection exception and it didn't help.
The iTunes diagnostics test shows all information as being normal except this info, pasted in below, about the Firewall test...
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
But this information is partially incorrect, according to the Windows Firewall settings themselves. My Windows Firewall settings show that iTunes is indeed enabled in Windows Firewall.
I can access the iTunes store, but there doesn't seem to be any test in the iTunes diagnostics that makes it test to see if it is connecting to the iTunes internet radio server.
Is there possibley a current problem happening with the iTunes internet radio connection?
Thanks for any suggestions.
numetroHi movem,
Are you saying that Apple has changed the URL for every internet radio station in the entire iTunes radio station library?... or are you suggesting that just some of the internet radio stations in my playlist changed their own URLs?
It seems unlikely that it happens to be that every single internet radio station in my playlist of a hundred radio stations all happened to change thier URLs at the same time, since all of the stations in my playlist will not play from that playlist.
When I went through and found some of the radio stations in the giant default internet radio station library in iTunes, I found some of my old ones that were in my playlist and they play fine and they can be put in to a new playlist and they play fine there too, but the very same stations still will not play from my old original playlist.
So it makes sense if you are saying that Apple has somehow changes all the URLs for all the radio stations in iTunes, because that make sense since they all play from the main radio library.
But, otherwise, to say that all the radio stations in my playlist happened to change their own URLs at the same time, that would be a bit far fetched.
Did you get some news from Apple that this happened, one way or the other?
PS: I'm having a hard time finding a few of the stations that were in my previous, original playlist as well... some of them have either disappeared, changed categories, gone off the air or changed their names.
Thanks,
numetro -
Itunes store will not load to create a new account
There are four members of my family. Each family member has their own Windows user account, three with an itunes account. I have been trying to create an account for my youngest son for three hours. The itunes store will not load and gives a "not connected" message. The internet is working fine, and all three of the rest of us can access itunes and the store. I have turned off all parental controls that could have been messing istore up. How do I fix this?
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
ITunes store will not load. Im at a loss
For about 3 days now the iTunes store will not load. It merely reaches this point:
+One Moment Please.+
+Connecting to the iTunes Store.+
Loading
+If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar.+
(note this message is not from Safari it is from the iTunes Store window in iTunes) I have looked at the FAQ on this site and it's best suggestion was to reset the keychain which I have done, and to check that I have the latest iTunes which I think I do. (iTunes 9.0.3 (15)) Yet it has not worked.
When I try to update my applications for my iTouch it comes up with a message box saying:
+Could not complete the iTunes Store request. The store may be busy.+
+Check your Internet connection or try again later+
As I said I have waited 3 days for the iTunes store not to be busy. I'm fairly new to macs so don't even really know how to go about diagnosing the issue or posting logs for you guys to look at if that would even help?
So your advice would be appreciated.
Thanks
BradiTunes 9+ uses the Safari 4.0.3 or higher engine to connect to the iTunes Store. Check if your Safari is up to date. If you need an update, get it here (be sure to tick the Snow Leopard version): http://www.apple.com/safari/download/
Also, check in Safari > Preferences > Security and check that your cookies setting is either Always or Only from sites I visit.
If your problem still persists, look at this document for some solutions: iTunes for Mac: Possible iTunes Store errors, http://support.apple.com/kb/HT1412 -
Having problem with primary sever will not connect, my internet connection is working
Having problem with primary sever will not connect, my internet connection is working
Hello pp585,
Thank you for using Apple Support Communities.
For more information, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Troubleshoot issues on a Mac
If you haven't been able to connect to the iTunes Store, a software conflict or your Internet service provider (ISP) may be blocking your access.
Update iTunes and Safari to the latest version.
If you have a firewall, your settings may be preventing you from connecting to the iTunes Store. Follow these steps to configure your firewall.
You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Learn how to use Keychain First Aid to resolve any issues with your keychain.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Have a nice day,
Mario -
My itunes store will not open. : ( It has not worked for months. I have tried everything!
My itunes store will not open. It is a blank, white screen when I click on it. It has not worked for months. I have installed all software updates more than once during this time and there is still no change. I am using Mac OSX version 10.6.8 and itunes version 11.1.5. I have tried every solution I can find on the internet. Please help!
Hi Abeaze,
Welcome to the Support Communities!
The article below will get you connected with the iTunes Store Support. These folks can review your account with you:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
- Judy -
sign in to itunes store will not disappear and the whole IPad will not let me go into other screens till this pop up goes away. I have entered the password several times and still will not disappear. Turned the IPad on and off but the pop up remain
FIrst try a soft reset by holding down the home & sleep/wake buttons until the Apple logo appears then let go & let the iPad boot up normally.
If that doesn't help then to make sure you have a strong internet connection.
Try resetting Network Settings
Settings->General->Reset->Reset Network Settings,
You won't lose any data but will have to log back into your wifi networks.
Once logged back in and when the pop-up appears, try entering your password again. -
please help - installed IOS7 and now I am having problems playing Words Free on my Iphone. It gives me a pop up telling me to connect to ITunes but will not connect. Cannot get out and have to continually shut down my phone and start over.
Hi, jeantwin.
Thank you for visiting Apple Support Communities.
The steps in the article below may help you resolve the issue with push notifications.
iPad and iPod touch: Unable to use YouTube or Push notifications
http://support.apple.com/kb/ts3305
If the issue persists, try signing out of your Apple ID and then sign back in.
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/HT1311
Cheers,
Jason H. -
Itunes store will not open. I get a blank page. When I ran diagnostics error message said secure link to itunes failed. I have internet access, have turned off my security, and I can go to explorer and get on itunes.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, Sync and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US
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