ITunes Store - Will not go beyond the dashed progress bar, will also freeze any outside Internet activity

Alright, I've read numerous discussions and have tried to find an answer and have come up with zilch. Here's what's happening:
I open iTunes, and it attempts to connect to the iTunes store (presumably to update the Cloud). When it does this, it remains on the dashed progress bar. While attempting to connect, it will also freeze any other Internet applications, specifically any pages open in my browser (Chrome). I'm not sure why this is, I haven't seen anything on that subject. However, if I click the (x) next to the progress bar to tell it to stop, it will do so and I can listen with ease. Now, I'd actually like to use the iTunes Store, but whenever I do, it never gets anywhere. I get the dashed progress bar, which on occassion will move on to the solid progress bar, but it will completely freeze from there. I have tried doing the winsock reset, looking for conflicting programs with LSP, reinstalling, updating, none work. After running the network connectivity diagnostics, iTunes determines that everything is good except that a secure link to the iTues store failed. This led me to believe that there was a firewall of sorts that was blocking it. After adding iTunes to the list of exceptions to Windows Firewall, the same results were thrown back at me. I do not have any other programs that would block it (that I know of).
Please help? I just want to buy an album all legal-like.
Windows 7 Pro, HP ProBook 4545s

Hi there,
So it's sounds like you've already tried a majority of the main troubleshooting steps, but I would still recommend taking a look at some of the published troubleshooting found in the articles below.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Note: These next articles are linked to in the article above, but I wanted to point them out specifically.
iTunes for Windows: iTunes Store connection troubleshooting
http://support.apple.com/kb/HT1527
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
-Griff W.

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