Itunes store will not open when itunes is started

New Iphone 4. Wouldn't run on old Itunes version. Downloaded itunes 10.5 and locks up when opening the Itunes Store. Music accessible from old files, but no Store therefore cannot download IOS5 for the phone.
Have tried uninstalling multiple times and end up in the same spot. Have this same issue on two separate laptops, both running Windows XP SP3.
Help please!!

Hello there Bob,
It sounds like the iTunes Store is not launching on your phone when you tap it to try and open it and restarting the phone has not helped. I have a few recommendations for this issue. I would start by closing all the open apps on the phone.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
When you have done that, sign out of your iTunes account in Settings > iTunes and App stores, and restart the phone:
iOS: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, I would next backup your device to iTunes, and restore it:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
All the very best,
Sterling

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Welcome to the Support Communities!
The article below will get you connected with the iTunes Store Support. These folks can review your account with you:
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http://support.apple.com/kb/HT1933?viewlocale=en_US
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I understand that you are unable to access the iTunes Store. I have found the following resource which may resolve your issue:
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http://support.apple.com/kb/HT1527
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Hi
I have just downloaded the latest version of iTunes (10.4?)
Windows Vista operating on HP pavillion with Avast anti virus.
Since then, I can not get the store to open. It starts of by accessing iTunes store with the stripey bar at the top, it then turns solid grey but only goes half way across before reverting back to the apple logo. The stores main page remains blank, apart from saying 'iTunes store'
I have tried removing iTunes and re-installing it in the following way
itunes
Quick Time
Apple software update
Bonjour
Apple application support
But this has not worked.
I have disabled my anti virus and firewall, but again, the store would not open.
In the diagnostic it shows I am not an administrator, although I am the only account so not sure why that is the case.
I ran diagnostic, and all was ok
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sun Oct 30 10:40:11 2011
Lease Expires: Mon Oct 31 10:40:11 2011
DNS Servers: 192.168.0.1
Adapter Name: {5F90A3BA-74D3-4B63-BF89-53F30731634D}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-10-30 12:38:55
It is very odd as here it shows I have been able to access the store, yet this is not the case, and clicking on help via iTunes a message appears that there is no internet connection??
I hope someone can help me
Thanks
Phil

Sad news!
It worked for one day - sort of, but now its gone again.
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I did it and it says that a secure link to the itunes store failed. Everything else did load and does have internet connectivity.
This is what it says...
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Presario V5000 (ET820UA#ABA)
iTunes 8.1.1.10
QuickTime 7.6
FairPlay 1.3.6
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.4.1.7
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 791F14D5C4447D32
Current user is an administrator.
The current local date and time is 2009-05-14 09:49:54.
iTunes is not running in safe mode.
Video Display Information
ATI MOBILITY RADEON Xpress 200 Series
ATI MOBILITY RADEON Xpress 200 Series
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {69395EE9-389F-465A-A8C1-CF06A735E971}
Description: Broadcom 802.11b/g WLAN - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Wed Dec 31 11:10:17 2008
Lease Expires: Wed Dec 31 12:10:17 2008
DNS Servers: 85.255.115.59
85.255.115.59
85.255.112.120
Adapter Name: {407C0217-F226-4F41-9919-B63D7063D22C}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
IP Address: 65.33.45.204
Subnet Mask: 255.255.252.0
Default Gateway: 65.33.44.1
DHCP Enabled: Yes
DHCP Server: 10.110.144.1
Lease Obtained: Thu May 14 08:40:51 2009
Lease Expires: Thu May 14 09:43:35 2009
DNS Servers: 85.255.115.59
85.255.115.59
85.255.112.120
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
iTunes has never successfully accessed iTunes store.
Thank you so much for your help!

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