ITunes Store won't load, can't sign in

So - our older machine - PowerMac Dual 1.8Ghz G5 - Leopard 10.5.8, 5GB ram, 1TB HD - iTunes store worked just fine until the iTunes 10.5 update. Now the iTunes store won't load when you click on "iTunes Store" in the right column in iTunes. Just a grey window with "iTunes Store" shows. Also, the little link to "Sign In" does nothing.
I have repaired permissions, and have tried to deauthorize/authorize this computer. No effect.
I reinstalled iTunes - no change
This is frustrating, to say the least. What's going on? More importantly - how can I get iTunes to work again? The internet is working just fine - as I am posting this from the same machine. I CAN log in to the iTunes store via my iPhone and my MacBook Pro using the same home wifi...
Please help!

Another observation - I just tried to quit iTunes - and it won't quit. Activity monitor does not show iTunes using a crazy amount of resources. It just won't quit - not via keyboard command, not by the menu item.
Something is definitely hosed.

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The "More" tab on my itunes store won't load on my iPhone. I can't download my Purchased songs?

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In iTunes on your computer, go to Store > Authorize This Computer from iTunes' menu. Have your dad (or you, if you know it) enter his Apple ID and password. Then sync again.

Itunes Store won't load.......!!!! PLEASE HELP!!!

Itunes Store won't load!!! I've been trying to access Itunes for like the past, I don't know, two weeks maybe, and every time I go to it, it doesn't cooperate. It usually won't load at all, but in the off chance it does, this really weird basic screen shows up. There are no pictures, or icons like in the normal Itunes, just a bunch of boxes and links that you click on. And, the kicker is the fact that even when I click on it, nothing happens. I've tried reloading the page, disconnecting and reconnecting my Internet connection, even going as far as to run diagnostics, and reinstalling the newest software 3 times!! Nothing is working!! Please help, I would be very grateful!!!!!!!

I have the same problem. I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load. After waiting a (very long) period of time I get the following screen:
Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen. All of my other computers can load iTunes perfectly fine. This error occurred directly following the iOS 5 update for my iPhone. Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two. I have
cleared catche, cookies, everything
uninstalled and reinstalled all Apple software and components (and end processes)
completely deleted my iTunes library
tried creating a new account, but can't even do that becuase I can't connect to the store
tired de-authorizing and re-authroized the account
signing-out and signing back in
disabled parental controls
made sure I WASN'T behind a proxy server
I
Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5). The only thing I haven't done is wipe my harddrive, which seems to be the only option now.
Somebody please help.

ITunes Store won't load in iTunes

I can't figure out why iTunes Store won't load in my itunes. I never had a problum with it until now. How do I fix the problum?
Message was edited by: Itunes Store not loading

When I click on Store, all it does is show a blank page, no matter how long I leave it and the loading bar goes half way while saying: Accessing iTunes Store
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

My ipod touch is not syncing, itunes store won't load, and icloud doesn't work!!!!!

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least ten seconds, until the Apple logo appears.
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Installed iTunes 10.5, iTunes store won't load now?

Yesterday I installed the newest itunes update and now my store won't load. Is there anything I can do for it? I tried uninstalling it and reinstalling it and it still doesnt load.

Completely uninstalling my internet filter (CloudCare/BSecure) worked for me. Not just disabling it or allowing iTunes; had to completely uninstall it. Not happy, but iTunes works.

Itunes store won't load\open

So basically yeah, my itunes store won't open at all. I have no error messages, nothing. I can see its loading, then it stop and i just have a blank page.
I have a iMac with Os X Lion 10.7.5 and iTunes 11.0.2.
Thanks for your help!

Hi luluflower84,
Thanks for using Apple Support Communities. If you're unable to access the iTunes Store, I would first try quitting the app if it is open:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If the issue continues, try restarting and resetting your iPhone:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/HT1430
If the issue continues, try accessing the iTunes Store through another app, such as the Music app, to see if you can access it that way. The screenshot on this page shows the store link in the upper left corner:
Playlists - iPhone User Guide
http://help.apple.com/iphone/7/#/iph3cf20cbf
Cheers,
- Ari

Itunes store won't load on mac

while in itunes, everything already saved on my mac lauches fine, however, the store won't load. the page is actually blank. what do you suggest?

Hi there sekaisdad,
You may find the troubleshooting steps in the article below helpful.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
-Griff W.

The itunes store won't load on my computer

The store won't load; it loads halfway and then the screen goes white. I can still get to my library but i can't access the store. I've updated to the latest itunes and I'm pretty sure my computer is up to date too ( i've run two system updates and restarted it).

There are several things this could be. Make sure you are selecting iTunes Store, restart your computer, restart your modem, and check your security settings. I've seen that most times this issue is caused by security settings preventing your computer from connecting to the iTunes Store, or other servers.

Itunes Store won't load

Since 5:30 this afternoon I have been trying to get my itunes store to work with absoluetly no success. I click on Itunes store the little loading bar at the top moves to about the middle then disappears and I'm stuck with this screen unmoving:
http://img.photobucket.com/albums/v220/theblackbutterfly/ItunesStoreFail.jpg
There doesn't seem to be anything wrong when I do a diagnostics check either.
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Gigabyte Technology Co., Ltd. G31M-S2L
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number A928B1475C132721
Current user is an administrator.
The current local date and time is 2010-01-20 00:00:11.
iTunes is not running in safe mode.
Video Display Information
NVIDIA GeForce 9500 GT
Intel(R) G33/G31 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 15888fc8a6b36adf7170f564cacd289e
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {6A1A323A-98EC-417C-9021-A4C89244F00B}
Description: D-Link AirPlus G DWL-G510 Wireless PCI Adapter(rev.C) - Packet Scheduler Miniport
IP Address: 192.168.0.182
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Tue Jan 19 22:16:31 2010
Lease Expires: Tue Jan 26 22:16:31 2010
DNS Servers: 61.9.133.193
61.9.133.193
192.168.0.1
Adapter Name: {B6469571-9AFE-4437-B117-AB9D41F9A61F}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Feb 28 14:43:47 2009
Lease Expires: Sun Mar 01 14:43:47 2009
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-19 23:55:29.
I've tried unintalling and reintalling itunes amongst other things.
Any ideas on what I should do?

I have this problem on my computer so i decided to install itunes on my other computer and i have the same problem on that computer too
Apple realy needs to fix this
The first time i ran the diognostics test it said it could not get a secure connectionso i ran it again and it said i could ???
I just ran it again and got this.. It says its fine???
Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Optima WorkPro/MyPC 4A Series (909512)
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 378FC86DB6B5F438
Current user is an administrator.
The current local date and time is 2010-01-24 14:42:09.
iTunes is not running in safe mode.
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {F3B27ACB-38E9-45BC-8268-8BED52F128A5}
Description: WAN (PPP/SLIP) Interface
IP Address: 10.188.1.127
Subnet Mask: 255.255.255.255
Default Gateway: 10.188.1.127
DHCP Enabled: No
DHCP Server:
Lease Obtained: Thu Jan 01 10:00:00 1970
Lease Expires: Thu Jan 01 10:00:00 1970
DNS Servers: 139.130.4.4
139.130.4.4
203.50.2.71
Active Connection: Telstra.Internet
Connected: Yes
Online: Yes
Using Modem: Yes
Using LAN: No
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-01-24 14:27:33.

Itunes Store won't load and no error message. Please help!

I have windows 7 and when I go into itunes (version 10.5) and click on the itunes store it begins to load but never finishes loading. I have removed all anit-virus software, tried to re install all itunes software on my computer, and tried the netsh winsock reset in the comand prompt. This is so frustrating and I know that many other people are having the same issue. What should I do? Please Help!!!!

I have the same problem. I have 64-bit Windows 7, all updates installed, anti-virus uninstalled, and have a specific firewall exception made just for iTunes, however the iTunes Store still refuses to load. After waiting a (very long) period of time I get the following screen:
Sometimes I won't get this screen at all, and iTunes will finish loading with a blank screen. All of my other computers can load iTunes perfectly fine. This error occurred directly following the iOS 5 update for my iPhone. Seeing as that the only computer affected was the one updating my iPhone, I figure there's some connection between the two. I have
cleared catche, cookies, everything
uninstalled and reinstalled all Apple software and components (and end processes)
completely deleted my iTunes library
tried creating a new account, but can't even do that becuase I can't connect to the store
tired de-authorizing and re-authroized the account
signing-out and signing back in
disabled parental controls
made sure I WASN'T behind a proxy server
I
Apple Support tried to help with my request but for some reason refused to listen to the notion that this problem occured because of an iOS5 update (and iTunes 10.5). The only thing I haven't done is wipe my harddrive, which seems to be the only option now.
Somebody please help.

ITunes Store won't load up!

Ok, please bare with me as this is a pretty convoluted problem and one I've fruitlessly wrestled with for a few days now.
The iTunes Store in iTunes won't load up and just gives me a never ending white page with the following on the page:
''One Moment Please.Connecting to the iTunes Store.Loading If iTunes doesn't open, click the iTunes application icon in your Dock or Windows Task Bar.''
Now I'm sure most will realise this is the holder page you'd get in your internet explorer when it pings iTunes with a store link to load, and it was when I clicked an iTunes link in Internet Exploroer 8 that this page first appeared in iTunes.
If I try to sign in, I get the (-50) unknown error, and despite all this I am abl to still comunicate with the store - if I right click on a podcast series I've already got in my libary and click 'Update Podcast' I can download podcasts through it giving me a list of undownloaded ones in the series listings in my podcast libary.
I've tried the basics; re-innstalling iTunes and restoring my system to a previous point, but nothing has rid me of this pretty deabilitating problem, and there's such a mmuddle of different problems like tihs it's hard to really get a grip on what's the issue when I'm searching here and elsewhere so I'm, hoping someone here would kindly lend me a hand and give me some directions!
I'll post a copy of a diagnostics run in my next post so you'll have all the information that's needed.

Microsoft Windows 7 Home Premium Edition (Build 7600)
Dell Inc. Dell XPS420
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 73BCCC2A08AD2030
Current user is an administrator.
The current local date and time is 2010-03-22 16:35:04.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GT
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: 6653711f3405a2768fd511ad262a5dd5
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {A3F933B7-E93E-480F-8EA9-31F39DE7610D}
Description: Sierra Wireless HSPA Network Adapter #2
IP Address: 89.204.183.xxx
Subnet Mask: 255.255.255.255
Default Gateway: 4.2.2.1
DHCP Enabled: Yes
DHCP Server: 89.204.183.xxx
Lease Obtained: Mon Mar 22 14:13:22 2010
Lease Expires: Thu Mar 25 14:13:22 2010
DNS Servers: 4.2.2.1
4.2.2.1
4.2.2.2
Adapter Name: {531265A5-6018-4620-8369-9F08A1B9A1E9}
Description: Intel(R) 82566DC-2 Gigabit Network Connection
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple website was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-03-22 16:28:19.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod touch running firmware version 3.1.2
Serial Number: xxxxxxxxxxxx
** iPhone/iPod touch Sync Tests **
No iPhone or iPod found.

ITunes store won't load after upgrading to iTunes 9

Ever since I upgraded my iTunes to the new iTunes 9, I can't get iTunes store to load. I've gone through the troubleshooting, and even ran a repair iTunes and then uninstalled and re-installed the iTunes. Nothing has worked. It only loads part way with just blue boxes with ? marks in them and names of songs/artists. Plain white background and none of the links that do show go anywhere. I get this message when I try to click on a link: We could not complete your iTunes Store request. An unknown error occurred (306). There was an error in the iTunes store. Please try again later.

My daughter has iTunes 8.2.0.23 on her laptop and she could sign in with her own id and my id - so obviously there is a problem with version 9
I've uninstalled iTunes 9 and Apple Mobile Device Support thru Add/Remove programs
Installed iTunes 8.2.1.6
Removed library file made in version 9
Opened iTunes 8.2.1.6 and successfully signed into iTunes Store
Still cannot get onto iTunes via a Touch or 2 iPhones!!!
Added all my music back onto iTunes and it is working PERFECTLY
WON'T be upgrading to version 9
Hope this helps
Message was edited by: Lesley C

ITunes Store Won't Load, Won't Show Error Message

Alright--I've worked my way out of messy computer problems before, but this one's got me pretty well stumped. I mean, even for a PC using Apple products this is a bit ridiculous.
When I open up iTunes, all of the media works just fine, but when I try to navigate to the Store, the white "iTunes Store" page comes up (which I know it does while loading), and the loading bar locks up about halfway through "Accessing iTunes Store" without showing any error messages of any kind. Obviously, refreshing the page does nothing, and neither does opening it up in a separate window. iTunes allows me to sign in, and to view and edit my account/billing information, but even from there I can't worm my way into the Store (via the black menu bar atop the page). Before you say anything, YES my internet is working--hence the online discussion post, so I don't even want to hear it. And I know it isn't the actual store because I can access it on another computer.
I've had this problem for at least a week...possibly since I updated iTunes, but I can't say for sure, so I'm not about to assume there was something faulty in the update.
I found out that the Apple Mobile Device essentially murders my processor (the CPU was maxing out at 100% whenever the program ran, and it was slowing the entire computer down significantly), so I shut that down to see if iTunes was just freezing up under CPU stress like the rest of my computer. While other programs went back to functioning at normal speed, the Store still wouldn't load.
My OS is Windows 7 64-bit.
I have the latest version of iTunes 64-bit.
As far as I can tell I don't have any firewalls or bizarre security problems that are blocking access to the site.
I've tried removing iTunes from my computer and downloading the most recent--and supposedly the most compatible--version.
Admittedly, iTunes never really worked properly on my laptop--syncing, for instance, will take an ungodly amount of time and then crash, resulting in a wiped iPod that needs to take an hour to reload everything--but this is new.
I don't suppose there could be any consistent compatibility problems with running iTunes in a 64-bit OS?
I've read on some of these discussion threads that even in iTunes 64-bit a goodly amount of the programs are still 32-bit, including iTunes itself, and when I run the 64-bit version of iTunes, TM shows itunes.exe 32 gearing the program.
Sometimes problems that are this particular can result from removing important files or programs from the computer, not realizing what part they had in other programs. The only iTunes-related program I've ever deleted was Bonjour, and from the sounds of it, Bonjour doesn't (or at least shouldn't) affect the funcionality of iTunes at all, so I've ruled that out, too.
So I've exhausted my personal knowledge of what could possibly be the problem.
Either it's something simple and I'm just overcomplicating it (which happens a lot to me, actually), or it's one of those quirky, untraceable issues that exist for the sole purpose of inconveniencing people, in which case, C'est la Vie.
I'm not so much concerned with the fact that I can't access the Store as I am with the fact that I simply cannot figure this one out.
It vexes me.
Any input is welcome--I'm way open to suggestions. I figured I'd try discussions before calling Support, just in case it is something trivial.
I wanted to tag this discussion, but the Powers That Be wouldn't have it.
~D.

Ditto. I am having the exact same problem. There is no doubt in my mind it was the latest update that has caused the problem. I too have followed all the suggested fixes and nothing. A second laptop which uses an older version of iTunes has no problem accessing the store. I guess I can still make my purchases there and transfer them to my computer. I was also having CPU issues as a result of the update and went to my Start programs and disabled iTunes Helper (the only iTunes that appeared there). Coincidence or not, my CPU issues are solved for now. Can you tell me how you shut down the Apple Mobile Device in case I need to do that too. Also, I was going to Restore my computer to an earlier date to revert back to the older iTunes version, but I seem to be past that point. Does anyone know if you restore to the earliest point possible (about a week in my case, will even older Restore points come up then? I really would like to undo this stupid update, Yes, Apple needs to do something about this because no one will be able to purchase stuff anymore once they update to this latest version. I submitted this issue to Tech Support and waiting for a response.

ITunes Store won't load in my kid's log-in

My Mac is set up with separate log-in accounts for each family member. One day, my daughter reports to me that iTunes is "not being nice."
The application opens fine, but when she clicks on iTunes Store, it gives nothing but a never ending progress bar.
She used to have no problem browsing iTunes Store and had successfully used gift cards. Now, the store won't display. The problem only occurs under her log-in. Other family members have no issues. Is there a file, library, preference, (extension... ooops, dating myself there!) that I can delete and get her back to normal?
It doesn't matter if she loses what was in her shopping cart, or any other iTS data. I'm just tired of her complaining that the computer doesn't work doesn't work (she's 11).

Wow. No ideas from anyone?
In a related follow-up, I learned that we can access iTS from my log-in using her account info. I open iTunes, sign out of iTS, then sign in as my daughter. Presto, we see her account info and shopping cart.
But that defeats the purpose of having separate log-in areas on our one-and-only computer. It did, however, allow me to reset her password and update her billing information. But those changes didn't solve her problem.
iTunes Store Help was helpful in getting her account reset, but they can't help with this software related issue. I don't see any similar help offered for the software. And this forum is turning up blank.
Big sad face for us....

ITunes Store won't load, can't sign in

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