ITunes store won't redeem gift cards!

I start iTunes; go to iTunes store, click "Redeem", enter a gift card "Activation Code"; Immediately upon hitting Enter/Return I get an iTunes error screen reading "*Your session has timed out. Please start over.*" or some such message. At that point, I can't start over, iTunes is frozen up and I have to quit iTunes completely and restart it to try again. I try again, typing the code CAREFULLY, same thing happens. I quite iTunes, start over, and try a different gift card, same exact message. I'm running OX 10.4.11 with iTunes 8.0.2 on a Powerbook G4. I'm thinking iTunes 8 is not all that compatible with 10.4.11. Any thoughts? What do I do with $65 in gift cards?

This being a very old thread, you'll probably have better luck getting suggestions if you start a new topic with your issue.
Without any details as to where things are going wrong for you, it's difficult to offer much advice, but one thing to check is to make sure you're using the correct code. For most iTunes cards, the code is under the scratchoff area on the back of the card. For more information, see their web page If you can't get it to work after perusing that page, use the form at the bottom of the page to contact the iTunes Store customer service group and explain the problem to them.
This of course presumes you purchased valid iTunes cards from an authorized reseller. There are scams out of China selling counterfeit cards and gift certificates, so if you purchased your cards from a private individual or an unauthorized source such as eBay, you may have counterfeit cards for which you have no recourse.
Good luck.

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No.
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I thought the whole idea with touch id was not having to enter your long-*** passwords all the time?!? iTunes asked for my password when I try to redeem gift cards, instead of letting me use touch id. Is this the way its supposed to work?

I was having this issue too, it was always asking for the passcode even though the setting was on for iTunes & App Store. To fix it I turned it off and then back on again, it asked for my password and then it worked.
Steps:
- Go to Settings -> General -> Touch ID & Passcode -> Touch ID
- Disable iTunes & App Store
- Re-enable iTunes & App Store
- Enter your passcode one last time
- It should work
Also as others mentioned, under General -> Restrictions -> Require Password might need to be set to 15 minutes.

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Any time you've changed anything in your billing, it does this once to very things.

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https://discussions.apple.com/message/18192373
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http://support.apple.com/kb/HT2727

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I have installed the update at home on an older 27" iMac, a new retina macbook pro 15", an older macbook air and a recent 21" iMac and on none of them does the redeem by camera option show up.
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I am hopeful there is something I have not turned on but think I may need to wait for another update.
good luck Chuck!

HT2736 I have redeemed gift cards on my itunes account but it is still asking me for a credit card to purchase music

Even though I have redeemed gift cards on my account when I go to purchase a song it keeps asking for credit card information.

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iTunes Music Store: How to redeem an iTunes Music Card
iTunes Store: How to use your iTunes gift certificate

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Hi ...
Select None for payment method > iTunes Store: Changing account information
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I get error 5002 when trying to redeem gift cards , what do I need to do to fix this.

I get error 5002 when trying to redeem gift cards, what can I do to fix this?

http://store.apple.com/us
I have been trying to fix this myself and just found a way tonight. This started happening after I downloaded a new version. I tried several other approaches and was unsuccessful until I was directed to the support website. I searched for 5002 error. I chose specific conditions and alert message. Then chose "Error 5002" which gave a little detail.
Basically I had to go to the above site and change my password and some other account information. It didn't work when I tried in my actual ITUNES application. I think because my account was so old and they upgraded some security items like stronger passwords etc., so the old stuff was no longer good enough. I have now redeemed two gift cards. I hope it helps.

I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay

I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay

Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden

HT201209 how do i fine out my account balance when i redeem gift cards

If I redeem gift cards, where can I see my account balance? Also, if I purchase apps, games, etc., How does it know to use the gift card vs. my credit card on file?
Thx!

My account's balance shows at the top left of the store's page on my computer's iTunes, and by logging in to view my account via the Store > View Account menu option. On my iOS devices it shows at the bottom of, for example, the Featured tab in the App Store app under my account id (or you can view your account via Settings > iTunes & App Stores and it should show on the screen that you are taken to).
When purchasing items from the store your account's balance should be automatically used first (you can't gift content from your balance) - from http://support.apple.com/kb/HT5582 :
When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.

Where do I see on itunes when I entered a gift card?

I entered two gift cards and I thought there was $50.00 total. Now all the sudden after spending @$5.00 I only have $17.00 left. Where do I find on my itunes where I entered my gift cards?

Sorry, but there is no way to see what cards you have redeemed and when.
As to the incorrect balance, make sure you're logged into the iTunes Store using the account ID and password you set up, or used, when you redeemed your card/gift. If you are, try signing out of the account and back in.
If you're sure you are using the correct account and that you're signing in to the iTunes Store, and signing out and back in doesn't help, go to the Purchase History:
http://support.apple.com/kb/HT2727
and review your purchases to make sure that you should indeed have the balance left you think you should. iTunes doesn't always refresh the balance it shows, so it's possible you spent the money and it just wasn't being reflected in the display. This display error can usually be corrected by logging out of the iTunes Store and then back in.
If you confirm that you should have a higher balance left but the iTunes Store isn't showing it correctly, go here:
iTunes Support
and follow the instructions to report the issue to the iTunes Store.
Regards.

ITunes store won't redeem gift cards!

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