ITunes stuck on "Gathering Info about your iTunes Library"

iTunes Match starts a sync and get stuck in these location without moving forward. The status bar is at 100%. I have canceled it and started it multiple times. I have do the same thing on laptop and works fine. I have reinstalled iTunes and have shut off iTunes Match and the same thing happens.

Hi - I have exactly the same problem, but this didn't help me.
I'm trying to run iTunes Match and it simply stalls at stage 1. I believe I've tried the fixes listed in other places where this seems to have been an ongoing issue since launch - and not all of these work for the people there, either. These include removing stoping and starting Match, stopping and starting Genius, stopping and starting Genius and Match, moving the iTunes Library files and reimporting them as new libraries and so on. Nothing is working for me.
I run iTunes match and it matches "most" of my songs and then stalls. I've left it for days to see how long the stall is and it never clears.Over the last few days' stops and starts, it's matched as follows:
13508 / 14010
13535 / 14010
13541 / 14010
13998 / 14010
13999 / 14010
13966 / 14010
14002 / 14010
14007 / 14010
13964 / 14010
13348 / 14010
14008 / 14010
14003 / 14010
14008 / 14010
14001 / 14010
... you get the picture. iTunes frequently also can't access the iTunes Store or comes up with unknown errors. Anyone any ideas (please exclude the ones I've tried). As far as I can see, this service simply isn't ready for prime time.
As a background, this is an entirely new music library. I set up my Mac from scratch a few months ago with a new SSD. My music library had a lot of old files sampled at low bit rates - I was re-ripping to flac for my hifi, so I decided to re-rip to iTunes as well at the same time (my previous iTunes Match had lots of stuff it couldn't match, but was uploaded at a low bit rate since that was all that was available). My network connection is wired and I have very good broadband (cable) speed.
I also tried as you suggested, above - this did do one thing thing - changed the number of songs iTunes sees from 14010 to 13951, but it is still doing the same thing - stalling at around 10 songs or so shy of completing stage 1.

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HT5085 Gathering Info About your iTunes Library - Keep getting Network error

I bought iTunes Match yesterday, and so far have not been able to use it.
It gets to Stage 1: Gathering Info About Your iTunes Library and makes progress, but right at the end an error box appears saying:
"We could not complete your iTunes request. The network connection was reset.
Make sure your network connection is active and try again"
Well I know the network connection is active as I was able to be charged for iTunes Match and have had no problems making other purchases. I went to Advance > Run Diagnostics Tests from Help in iTunes and ran the Network Connectivity Diagnostics and it reported no problems.
Now I know how much Apple hate giving back refunds, but if people can't help, does anyone know how I can get my money back? If I click "Report a Problem" it simply takes me to the help pages. I tried contacting support but I received an email saying they can't help.
I'm getting quite frustrated now, so I'm reaching out and hoping someone can help me?
I've copied the diagnostic results below:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Dell System XPS L502X
iTunes 10.6.1.7
QuickTime 7.7.2
FairPlay 1.14.37
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 003CA7C40B1E98E0
Current user is not an administrator.
The current local date and time is 2012-05-18 20:20:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 540M
Intel Corporation, Intel(R) HD Graphics Family
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb5c046694c1f4c590202360da9f2bc5
iPodService 10.6.1.7 (x64) is currently running.
iTunesHelper 10.6.1.7 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {444AF521-4D63-434F-AC33-8F05DA9C6C64}
Description:          Microsoft Virtual WiFi Miniport Adapter #2
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {4F46CBF3-C53C-4615-AF14-B46B9785D100}
Description:          Microsoft Virtual WiFi Miniport Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {6D3CAB28-0C0B-4701-A440-B1A90BE75551}
Description:          Dell Wireless 5540 HSPA Mini-Card Network Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name:          {8C130DAB-E810-4FA6-8946-1600FFE0DB2F}
Description:          Intel(R) WiFi Link 1000 BGN
IP Address:          192.168.1.69
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.1.254
DHCP Enabled:          Yes
DHCP Server:          192.168.1.254
Lease Obtained:          Fri May 18 20:01:40 2012
Lease Expires:          Sat May 19 20:01:40 2012
DNS Servers:          192.168.1.254
Adapter Name:          {B32D9395-8937-42EC-BC5F-352D07958EDF}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 00:00:00 1970
Lease Expires:          Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-05-18 20:14:07.

@ deggie, I wasn't threatening ANYONE. I was simply saying how frustrating this has become, seeing how I have been trying on my own to figure this issue out for more then a month with no results. Like I said in the beginning, I have not used any other account to purchase apps or other products on my phone. I have only ever used one account. There are 23 apps that are saying they can't sync. It directs me to authorize the computer, which I do but it doesn't change the outcome. If I proceed, I lose those 23 apps correct? Do I also lose all my text messages saved, and other things such as documents in the "notes"?

Genius stuck while gathering info about my library

I decided to use Genius for the first time. I turned it on. It started to gather information about my library. I went to bed.
Next morning, the bar had reached about twenty percent across. Itunes was unusable as it had slowed right down to glacial. I left it on for another 24 hours. After 24 hours, it had moved no further, and itunes was still glacial.
I turned everything off. Restarted. I then had to turn on Genius again, and click on the contract, as if I had never done before. The bar immediately moves up to twenty percent again, but there it sticks, nothing happens for a day, and itunes is glacial/useless.
I have looked in this forum, and deleted the itunes library genius file, as well as all apple.com cookies, as some people said that worked for them. But it didn't work for me.
I am using latest versions of itunes 10 and snow leopard. 2.16 GHz Intel Core 2 Duo imac, 1GB Memory, 20 GB left on the HD.
I'd be grateful for any help and advice.

I've been using Genius for a long time, but mine just started doing this as well.
It gathers info up to around 40%, then just bogs down. Then after about 10 more minutes, iTunes will completely freeze and give me the spinning beachball / marble of doom.
I had to force quit and this ended up locking the iTunes library file, so I repaired permissions, restarted, deleted the genius database, and watched it gather info and freeze again.
I'm on 10.6.6 and whatever the latest version of iTunes is, 2.4GHz MBP, 4 GB ram.

Genius stuck on "Gathering information about your libarary..."

I downloaded the new iTunes the day it was released and turned on Genius. My computer rebooted during the initial Genius setup and since then it has not gotten passed step 1. I have let it sit for over 2 days and it does nothing but finish gathering the information and then stop. If anyone can help me I would greatly appreciate it as Apple seems to be doing nothing.

Hi, I've had similar problems to start with. "Network connection timed out" but in a wiered way its artially working now, although when i enter the credit card details, it DECLINES my cad. Ive trie different cards, dbit and credit. It says ard declined, i know its nonsense because I use those cards on a regular basis.
I have tried to sign up tothe apple store for my ne iPhone and iTunes store. no luck. Help would be much appreciated.
I have tried turning off the firwall etc. does not wrk. HELPPP!!!

HT204406 iTunes match is stuck on Step 1: Gathering Information about your iTunes Library

iTunes match is stuck on Step 1: Gathering Information about your iTunes Library.
It will not progress past step 1.
I have tryed re-installing iTunes, resetting everything and all that. No luck in getting it to work.
Any suggestions on how I get it to work?

Hi..
"A status indicator will allow you to track progress. You may also manually pause and resume iTunes at any time by clicking the Stop or Start button."
From here > iTunes Store: Troubleshooting iTunes Match
Can you click the Start button?
Sounds like the internet connection is timing out.
Try turning off your router for a few minutes, then turn it back on. Restart your Mac, launch iTunes and try again.
edited by: cs

Itunes opens and sits on gathering info about library

Have had several Ipods over the years but were kids. Now wife has nano and when opening I tunes get the line above about gathering info about library and never moves from there to allow me to do anything with new one.

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

HT204406 Is it normal for Step 1 of iTunes Match (gathering info about library) to take hours?

Is it normal for Step 1 of iTunes Match (gathering info about library) to take hours?

If I recall correctly, mine took around 15-20 minutes for around 12,000 tunes.

ITunes Match unable to complete "Gathering information about your iTunes library."

All week I have been trying to get 2 separate iTunes accounts on 2 different Macbook on Air's both running iTunes 11.3.1(2) on Mavericks 10.9.5 - the progress bar crawls along and never actually reaches the end. Both iTunes Match accounts are completely empty (i.e. show zero media available on connected iOS devices). I have signed in and out of iTunes Match, deleted the libraries and re-added them etc. but the scan just isn't working.
So, is iTunes Match being discontinued ahead of the announcements on 9/9 or is this a temporary glitch, or something thats just local to Spain?

I'm having the exact same issue on a fresh windows 7 install...pretty annoying. After a few minutes of Genius in iTunes 9.0.2 gathering information about my music library my PC crashes and turns off. This is the only issue my computer has...help?

Genius can't complete "gathering information about your library" Help!

I am using iTunes 9. I have a 78 GB music library on a network attached drive (it is where my iTunes folder is). iTunes works fine but I cannot turn on Genius. When I try, the status bar opens and it says "gathering information about your library". The status bar fills up about 20% and then I get the spinning beachball. It sits there until I force quit iTunes (which is characterized as "not responding").
I have combed the discussion board to see what other people have done. Here's one thing I tried: quit itunes; went to home folder, then library, then preferences; deleted "com.apple.iTunes.plist"; went to itunes folder and deleted "itunes library extras.itdb" and "itunes library genius.itdb"; emptied trash; restarted iTunes. This did not work.
Does anyone have any other ideas? It looks like the Genius process is getting hung up on something, but I cannot figure out what. Thanks in advance!

Either go to ~/Library/Cookies and delete the file Cookies.plist
Or, if you don't want to delete all your Cookies, delete the relevant Apple cookies from Safari. To do so, quit iTunes, go to Safari and select Preferences -> Security -> Show Cookies. In the search text box enter apple.com. Select all of these files and click to Remove.
I did the first option and Genius worked fine afterwards.

I'm trying to add my airport express to my network. The airport utility shows a message that its gathering info about my network then suddenly an unexpected error message appears. Why is that?

i'm trying to add my airport express to my network. The airport utility shows a message that its gathering info about my network then suddenly an unexpected error message appears. Why is that?

Until Bob Timmons gets back to you, first decide what you would like the Express to do. I understand you want it for AirPlay remote speakers, which you can certainly do.
I am assuming that you are not using an Apple AirPort router; if that's not the case stop here and let me know.
If your existing router is not an Apple AirPort Base Station, the Express:
can "join" an existing wireless network as a client, for the sole purpose of streaming music. If that's what you want to do, do not connect it to your router with an Ethernet cable.
can "extend" an existing wired network to serve as an additional wireless access point, which can also stream music. If that's what you want to do, connect its WAN port to an available LAN port on your router using an Ethernet cable.
Then, "hard reset" the Express according to the instructions below, and configure it. The prompts should be self-explanatory. If you run into trouble, describe which of the above two configurations you decided upon, and the point at which you're getting the "unexpected problem".
To "hard reset" an AirPort Base Station: make sure it's powered up, then gently press and hold its tiny reset button. Don't apply any more force than required to feel a tactile click. Keep it depressed for five to ten seconds, long enough for its LED to flash amber rapidly. Release the reset button. Then, the LED will glow amber steadily for about a minute. Then, it will flash amber, slowly, about once every second or two, waiting for you to configure it with AirPort Utility.

Itunes match will not finish gathering info about my library

when i try to add a song to itunes match it says it is gathering information about my library but never finishes

Hi folks,
I found a solution in case your MATCH is still buggy...
JUST BOOT YOUR MAC HOLDING THE SHIFT KEY (until you see a progress bar).
Then in itunes disable and re-enable iTunes Match.
It should rescan all your library and eventually works.
At the end just reboot your Mac normally.
Best regards from Paris.
Nico

Stuck at Gathering Info...

I seem to be having a mighty strange issue. We were getting some disk errors, so a local tech rebooting the XServe. Now when it comes up, the lower controller's NIC appears, but not the upper controller. I can ping the lower controller NIC and get in through Raid Admin, but the 4 lights go
blank - red - blank - red
and the Message column never changes from Gathering Info...
The information in the bottom panel (like Info, Arrays & Drives, etc.) never populate.
Any help would be appreciated!

My RAID is doing similar things. I have green, red, green, green on my RAID admin screen. If I click on the red indicator, it goes to the components pane below and the lower blower has no green light. When I go to the physical RAID and look at the back of it, the lower blower does indeed have a green light.
The message to the right of the four shapes / lights stays on "Requesting update"
In addition, I can't seem to add a 6th drive to a RAID 5 array. It looks like all I can do is delete the array and rebuild it. This being a Friday and the RAID is not yet deployed, that's not entirely undesirable but this strange behavior is a bit unnerving.
Any tips from those with a RAID in service?
I'm using RAID Admin 1.3.3 and the firmware on the RAID is 1.3.2 / 1.26a. I am only using the top controller and I have all 7 drives installed with a 5-drive RAID 5 array.

Editing your Song Info // Refreashing your entire library

Heres the deal, I was just given 30gb of music from a friend so i have a more variety of music for a party. However all the ID3 tags or whatever are all screwey and don't display properly. I've heard that there are programs that automatically do the editing of the tags for you with a simple press of the button. I'm wondering if anyone has any good reccomendations weather they would be free programs or purchased programs.
Secondly, i re-did some of the tags in my music folder however when i go to play them in iTunes the question mark pops up and can't find the song. Is there a way to refreash the entire library so that it understands that there were edits outside of iTunes so i don't get that silly question mark to the side of the song?
I'm using iTunes 7 if you need to know.

If the songs are separated by album there are a lot of utils to do it, just google for mp3 tagging. If they aren't you're screwed!
You can try the scripts that exist to try to rebuild the database. See here http://discussions.apple.com/thread.jspa?messageID=2849863&#2849863

HT4914 iTunes Match gets stuck gathering info...

I have subscribed to iTunes Match and during the matching process it seems to get stuck "Gathering information about your iTunes library..." forever. It hasn't moved past that point since the 14th. Any suggestions on how to get it to work?

How did you ever fix this? I am having the same problem.

Putting videos into iTunes library

For some reason, my iTunes doesn't recognize .avi or other video files except for .mpg ones and it doesn't put them in the library. I have currently 3 video's, all .mpg. Can you help me please?

The problem is indeed that by default iTunes only supports videos that are MPEG4 or MOV. However, there is a tool available, VideoDrive, which allows you to add all current video formats (including AVI) WITHOUT reconversion. The tool simply adds a small pointer file in your iTunes library, pointing to your AVI file. Problem fixed! And you can keep your videos on any (external) drive you like.
The tool also adds cover art (so your videos appear with DVD covers in Cover flow in iTunes) and metadata info about your movies and TV Shows. I use it almost every day to add new content to iTunes (we don't have videos in the iTunes store over here)
The tool is available at www.aroona.net (only for Mac OS X)
Message was edited by: Tomeranaray

ITunes stuck on "Gathering Info about your iTunes Library"

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