ITunes Support (Apple Mobile Device Service)

When Installing iTunes (Currently trying version 11.0.4, Other versions do the same thing), When trying to start services. I get an error every time.
Service "Apple Mobile Device" (Apple Mobile Device) failed to start. Verify that you have sufficient privileges to start system services.
I'm given the option to Abort, Retry, or Ignore. Retry brings me to same problem. Ignore gives me a failed Apple Mobile Device so I cannot sync my iPhone 4.
I've been working on this for several hours. And could use any quick assistance possible. This works fine on my laptop. But it is rather vital for my main computer to use this as well. I have some files and registry files copied from the laptop if needed.
I've tried many things, but I'm willing to retry.
Please do not suggest "Run as Administrator" as well as "Start the service in Task Manager"

Nevermind. I finally fixed it myself.
1.) Uninstall ALL Apple Products
2.) Reboot Computer
3.) Run Internet Explorer (Need IE To Use Save As)
4.) Download Latest iTunes & And SAVE AS To Save iTunesSetup.exe or iTunes64Setup.exe DIRECTLY To Desktop
5.) Run iTunes Setup as Administrator
6.) Install with Default Settings
7.) Should now pass the Service Error
8.) When Install finishes (BEFORE HITTING FINISH) Plug in iOS Device. Then Select Finish
This is what finally worked for me.

Similar Messages

  • TS4062 When i go to itunes i get message , Phone can not sync to Itunes cause apple mobile device service is not started. How do I start it?

    When i try to sync to itunes i get message== phone can not sync to itunes cause apple mobile device service is not started, how do i start service?

    I'd start with the following document with that one:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • Windows 7 itunes 9 - apple mobile device service is not started

    Here is a tip I discovered.
    If you are running Windows 7 and having an issue your iphone being recognized by itunes (but Windows can see it fine) i.e.
    this iphone cannot be used because the apple mobile device service is not stared
    Be sure you are not running this application:
    FoxyProxy Video Utility
    This will prevent the iphone and itunes to speak to each other. It will also affect other applications (Crashplan).
    C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
    Here is a crash dump so you can see it in all it's glory:
    Version=1
    EventType=APPCRASH
    EventTime=128991370593237361
    ReportType=2
    Consent=1
    ReportIdentifier=14f1085b-b0eb-11de-b90d-0050f27e4d4b
    IntegratorReportIdentifier=14f1085a-b0eb-11de-b90d-0050f27e4d4b
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=AppleMobileDeviceService.exe
    Sig[1].Name=Application Version
    Sig[1].Value=2.50.39.0
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4a5d2d41
    Sig[3].Name=Fault Module Name
    Sig[3].Value=FPServiceProvider.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=0.0.0.0
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4a52bc3e
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=00001b40
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7100.2.0.0.256.1
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=3081
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    UI[3]=Apple Mobile Device Service has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution (recommended)
    UI[6]=Check for a solution later (recommended)
    UI[7]=Close
    UI[8]=Apple Mobile Device Service stopped working and was closed
    UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
    UI[10]=&Close
    LoadedModule[0]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[5]=C:\Windows\system32\WS2_32.dll
    LoadedModule[6]=C:\Windows\system32\msvcrt.dll
    LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[8]=C:\Windows\system32\NSI.dll
    LoadedModule[9]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[10]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[13]=C:\Windows\system32\GDI32.dll
    LoadedModule[14]=C:\Windows\system32\USER32.dll
    LoadedModule[15]=C:\Windows\system32\LPK.dll
    LoadedModule[16]=C:\Windows\system32\USP10.dll
    LoadedModule[17]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[18]=C:\Windows\system32\ole32.dll
    LoadedModule[19]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[20]=C:\Windows\system32\WTSAPI32.dll
    LoadedModule[21]=C:\Windows\system32\USERENV.dll
    LoadedModule[22]=C:\Windows\system32\profapi.dll
    LoadedModule[23]=C:\Windows\system32\IMM32.DLL
    LoadedModule[24]=C:\Windows\system32\MSCTF.dll
    LoadedModule[25]=C:\Windows\system32\avgrsstx.dll
    LoadedModule[26]=C:\Windows\system32\ntmarta.dll
    LoadedModule[27]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[28]=C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
    LoadedModule[29]=C:\Windows\system32\SHELL32.dll
    LoadedModule[30]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[31]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCR80.dll
    LoadedModule[32]=C:\Windows\system32\mswsock.dll
    LoadedModule[33]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[34]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[35]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[36]=C:\Windows\system32\MSASN1.dll
    LoadedModule[37]=C:\Windows\system32\VERSION.dll
    LoadedModule[38]=C:\Program Files\QuickTime\QTSystem\QuickTime.qts
    LoadedModule[39]=C:\Program Files\QuickTime\QTSystem\QTCF.dll
    LoadedModule[40]=C:\Windows\system32\WINMM.dll
    LoadedModule[41]=C:\Windows\system32\comdlg32.dll
    LoadedModule[42]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_5.82.7100.19_nonefadd78f501c74761\COMCTL32.dll
    LoadedModule[43]=C:\Windows\WinSxS\x86microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7100.0_none69badf24eb1ea50c\gdiplus.dll
    LoadedModule[44]=C:\Windows\system32\DSOUND.dll
    LoadedModule[45]=C:\Windows\system32\POWRPROF.dll
    LoadedModule[46]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CoreFoundation.dll
    LoadedModule[47]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\YSFileShim.dll
    LoadedModule[48]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuuc36.dll
    LoadedModule[49]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icudt36.dll
    LoadedModule[50]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuin36.dll
    LoadedModule[51]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\pthreadGC2.dll
    LoadedModule[52]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\libobjc.i386.A.dll
    LoadedModule[53]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CFNetwork.dll
    LoadedModule[54]=C:\Windows\system32\WININET.dll
    LoadedModule[55]=C:\Windows\system32\Normaliz.dll
    LoadedModule[56]=C:\Windows\system32\urlmon.dll
    LoadedModule[57]=C:\Windows\system32\iertutil.dll
    LoadedModule[58]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\sqlite3.dll
    LoadedModule[59]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\zlib1.dll
    LoadedModule[60]=C:\Windows\system32\iphlpapi.dll
    LoadedModule[61]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[62]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCP80.dll
    LoadedModule[63]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[64]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_6.0.7100.19_noneb6a32c7c247ee542\comctl32.dll
    LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[66]=C:\Windows\system32\propsys.dll
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Apple Mobile Device Service
    AppPath=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

    Hmm, I clicked on the "This helped me" link but it doesn't sjhow that you received the five points.
    No worries. There's a slight delay in general between points assignments, and those points-assigned appearing in people's tallies. I got an automatic notification that I'd been "helpful" here and then a few minutes later the 5 appeared in my tally.
    (There's also a seperate issue I've noticed where IE 9 doesn't show points-assigned in some topics, when some other browsers do.)

  • ITunes reports "Apple Mobile Device" service error

    After much posting and messing around to find a solution to my service crash issues, I have some advice for others to share.
    PROBLEM: If you launch "iTunes" and receive a message indicating that: This i<device> cannot be used because the Apple Mobile Device service is not started. The iPod/iPhone will not appear, nor will the system allow you to interact with the device.
    CAUSE: There is usually another software installation that is "hooking" into the system and causing issues. These are usually in the form of proxy, firewall, anti-virus, and/or remote control programs.
    SOLUTION: Use the "Computer Management" MMC (right-click "My Computer" and select "Manage") to track down the issue. Please do the following:
    1) Check the "Services" section. You should see an entry called "Apple Mobile Device". This should be started with a startup value of "Automatic". If the status is "Stopped" (or at least indicates that it is not "Started"), then attempt to start the service. if nothing else, this will tell you if the required binary/executable is located in the correct directory for the service entry. If the service cannot start, or if the service reports that the file is missing, attempt to re-install the "Apple Mobile Device" MSI. Worse case, you may need to uninstall iTunes and re-install.
    2) Try crashing the service again. The usual symptoms of this issue are that the service can be started, and will operate fine until iTunes is loaded, at which point the error message appears regarding the service (not being started). If you check the "services" section at this time, you will likely see that the previously running service is now stopped. Doing this will also create a new set of crash events in teh event log. Take note of the time when you "crash" the service and continue to the next step.
    3) Check the "Event Viewer" section. locate the time of the service crash. The entries should be listed with a red "X" icon. now look at the event. This should tell you what the "Faulting module name" is. If you are using a proxy application or firewall, you may see something like "FPServiceProvider.dll" (Foxyproxy), "MPFP.dll" (McAfee Firewall), or even a generic entry like "ntdll.dll" (The Windows user environment). In every case (except "ntdll.dll") you swhould be able to search the web for the "DLL" or "EXE" name and work out what application is causing the issue. in the case of "ntdll.dll", you'll need to look for software that hooks into your system. Software like "DyKnow" remote control and other remote administration tools.
    If you have installed a remote administration, remote control and/or security suite between a working iTunes and one that crashes, you may want to start with removing those as a test. Once I removed our faulty application (and it's hooks into the OS), iTunes funcationality was fully restored.
    This is a "for your information" post. Hopefully it will save the trouble I had to go through to fix this problem.

    Thank you so much for this. This was the most helpful advice I could found and seems likely to be applicable to many other people. I had the problem of my iPhone suddenly not being recognized by iTunes and I couldn't figure out why. Although I didn't have exactly the same scenario as the OP, (no actual crash, just an error message from iTunes saying device could not be used because Apple Mobile Device Service was not started) I used the info above to localise the conflicting software (proxy software - doh!). After uninstalling that and rebooting everything is good again. Thanks once more.

  • Apple Mobile Device Service has stopped working. Vista SP2, iTunes 10.5

    Hi there. I've been having an issue syncing my iPhone to iTunes. Here's a description of the problem:
    -With an up-to-date Apple Mobile Device Service, error windows constantly pop-up saying that it has stopped working. If I close the error window, another one pops up fifteen seconds later.
    -If I plug my iPhone into my computer, it is not recognized in iTunes, because Apple Mobile Device Service is not running.
    -This error does not occur on my desktop PC, so I have been able to sync my iPhone by loading all of my files onto a USB and transferring them onto it. However, I would much rather not.
    Here are the steps that I have taken:
    -Uninstalled and reinstalled iTunes 10.5 with firewall off
    -Individually uninstalled and reinstalled the Apple Mobile Device Service with firewall off
    -Stopped and Restarted the Apple Mobile Device Service in Administrative Tools -> Services
    -Extensively searched the internet for solutions
    -Replaced Apple Mobile Device Service for iTunes 10.5 with Apple Mobile Device Service for iTunes 10.1 (This worked PARTIALLY. The error windows have now stopped popping up altogether, but I cannot sync with iTunes because the Apple Mobile Device Service is out of date. It asks me to update it, I agree, and I get the Apple Mobile Device Service that spawns error windows and still does not allow me to sync my iPhone.)
    I am running Windows Vista SP2, and iTunes 10.5. My Internet Security suite is AVG Internet Security 2011. My iPhone is running iOS 5.0.0. Here is a full report of the error:
    Problem Event Name:    APPCRASH
    Application Name:    AppleMobileDeviceService.exe
    Application Version:    17.88.0.8
    Application Timestamp:    4e66ceff
    Fault Module Name:    kernel32.dll
    Fault Module Version:    6.0.6002.18449
    Fault Module Timestamp:    4da47967
    Exception Code:    c06d007e
    Exception Offset:    0003fc56
    OS Version:    6.0.6002.2.2.0.768.3
    Locale ID:    4105
    Additional Information 1:    599e
    Additional Information 2:    30e036b93244793a42096718411570bd
    Additional Information 3:    7229
    Additional Information 4:    80ac1a21efab121ee7fb685acd0c57bc
    Any ideas would be greatly appreciated. Thanks!

    Just a shot in the dark, but have you downloaded any program from Megaupload, like MegaKey?  If so then that is your problem. I had been having the exact same problem for the past 2 weeks. I couldn't figure out what it was and tried everything that you have.. Then was on a board and someone mentioned Megakey. Having tried everything else, I uninstalled the program and reinstalled the current ITunes and AMDS. My Ipad and Iphone connected with no problem.

  • Apple Mobile Device Service does not install

    Hello @all,
    I've got a big problem.
    I've installed the 8.1 Update of Itunes and Apple Mobile Device Service would not be installed. After registering modules the setup reverses all actions.
    Now I can start Itunes but my IPhone can't sync. Theres a German Message like: "This IPhone can not be used because it needs software wich is not installed. Pleas start the ITunes Setup to uninstall Itunes and reinstall the ITunes 64-Bit Version."
    I've uninstalled all Apple components on the PC, cleaned up the registry... but it doesn't work. An older version of Itunes doesn't work too. What can I do? Please help me.
    My system is Windows Vista Ultimate 64-Bit

    Hello DM06851,
    Thank you for the details of the issue you are experiencing with installing the latest iTunes update.  I recommend following the steps below:
    Resolution
    Follow these steps to resolve the issue:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    I understand that you have already uninstalled iTunes, but when you get to this step, it is important to uninstall iTunes and the related components in the order listed in the link for that step. 
    You can find the full article here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    I recommend the following article if you continue to receive an error:
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • My iPad 2 can not be used iPad can not be used because: "Apple Mobile Devices service is not started"

    My iPad 2 will not sync with the Pc through iTunes because: " Apple Mobile Devices service is not started". How do I start this service ?

    See:
    iPhone, iPad, iPod touch: How to restart the Apple Mobile Device Service (AMDS) on Windows

  • On my registered iTunes computer, the following message appears every time one plugs in a device and refuses to load said device to be synced: "This iPod cannot be used because the Apple Mobile Device service is not started". They are all registered. Help

    On my registered iTunes computer, the following message appears every time one plugs in a device and refuses to load said device to be synced: "This iPod cannot be used because the Apple Mobile Device service is not started". Each device has been registered onto this account and this computer, and all have worked finely in the past. I am so confused as to why now seemingly without reason, none of our apple devices (one iPod, two iPhones) are allowed to have music and other material downloaded onto them. Also, as a side note, they still are charged by plugging them into the computer, however they do not even show up on the left-hand sidebar in iTunes.
    It should also be noted that for my iPhone it does not allow for the new update software to be uploaded; it just says that an error has occurred, nothing more.

    Try Here  >  AMDS  >  http://support.apple.com/kb/TS1567

  • Itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

    itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

    Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
    Remove all of these items in the following order:
    iTunes
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support
    Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
    See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
    Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
    C:\Program Files (x86)\Common Files\Apple\Apple Application Support
    and paste into:
    C:\Program Files (x86)\iTunes
    The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
    tt2

  • Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs

    Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs fine, iPod found, no iPhone 5 b/c no AMDS.  Error "insufficient premissions to install AMDS" Tried numerous uninstall / reinstall combinations, installed iTunes as administrator, etc.  Somethings not right. What the Heck ?

    See the following article for dealing with Apple Mobile Device Services: http://support.apple.com/kb/TS1567
    Downloading and installing iTunes will not fix this problem. If the other troubleshooting steps do not work, go to the Control Panel and uninstall iTunes, Apple Mobile Device Services, Quicktime and any other Apple program that might be present. Reboot your computer, then download and install the latest version of iTunes.

  • I just tried to connect and sync my iTouch (4G) to iTunes and I got an error message that said :This iPod can'be used because  Apple Mobile Device service is not started". I tried searching my PC for the program and no luck. Any suggestions?

    I just tried to connect and sync my iTouch 4G to iTunes and got this error message: " This iPod can't be used because Apple Mobile Device service is not started". I just did the upgrade fo Safari and iCloud.   Any suggestions?
    Thanks!
    Dan Farrell

    I corrected the link in the previous post you responded to, but here is the correct link again.
    http://support.apple.com/kb/ts1567
    B-rockt

  • Have begun having a problem - symptom is windows message saying "R6034 A program has attempted to load the C runtime library incorrectly.  I have re-installed Itunes, the installation failed with an inability to start apple mobile device service also.

    Itunes quit working after a failed Itunes update.  Don't know why the update failed, but afterwords I got an error stating
    R6034
    An application has made an attempt to load the C runtime library incorrectly.  Please contact the application's support team for more information.
    I removed and reinstalled iTunes.  This resulted a problem during the install - "Apple mobile device" service failed to start.  After ignoring this a couple of times, the install continued, ultimately resulting in failure, and the R6034 message showing up twice, once associated with iTunes.exe and once with ITunesHelper.exe.
    Also got "iTunes was not installed correctly.  Please reinstall iTunes.
    Error 7 (windows error 1114)
    Can anyone help?

    Hello Skip Grantham,
    Thanks for using Apple Support Communities.
    it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
    For more information on this, take a look at:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    Best of luck,
    Mario

  • Itunes not recognizing my Ipod anymore.  I get a message in itunes that says " This ipod cannot be used because the apple mobile device service is not started

    My itunes is no longer recognizing my new ipod when I plug it in . I am getting a message in itunes that says, " this ipod cannot be used because the apple mobile device is not started."  I have tried the troubleshooting tips but not sure what to do next. My itunes is updated to 10 and ipod has not been connected to itunes since Oct. Should I update my ipod to 6.1.3?  It is only at 6.0.1  I have not done this yet.  My itunes is saying version 10.  My ipod is not backed up on icloud so i do not know what I should do.  I use the same account as My iphone which is backed up by icloud.  Please help.  Need to put songs on my ipod.

    Hello R Hic,
    I found an article that goes over how to restart and troubleshoot the Apple Mobile Device Service on Windows. I would recommend following the steps listed in that article and that should resolve your issue.
    How to restart the Apple Mobile Device Service (AMDS) on Windows
    http://support.apple.com/kb/TS1567
    Hope that helps,
    Griff W.

  • How do I resolve itunes error message " ipod cannot be used because the apple mobile device service is not started"?

    After I had Best Buy restore my ipod to factory settings,  went to itunes from computer to restore my music. Getting the error message " Ipod cannot be used because the apple mobile device service is not started". Ipod is connected to Wi-Fi, connecting to itunes o.k. on ipod

    http://support.apple.com/kb/TS1567
    There have been some problems accessing pages on the Apple web site.  If the hyperlink gives you a "We're sorry" message, try again.

  • I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."

    I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."

    This might help restart it http://support.apple.com/kb/TS1567

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