ITunes support e-mail

Hi everyone
I wonder if anyone can tell me if a reply back to iTune Store/Mac App Store Customer Support e-mail address gets read.
I had sent a question, a reply was received but not answering the question at all.
The usual "If you have any further questions, feel free to contact us and we will be happy to assist you. Have a nice day!" included at the end,but no direct or clear reply address given other than the iTunes Store [[email protected]] at the top of the e-mail.
Martyn

http://www.apple.com/support/itunes/store/connect/#form

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Need ITunes support e-mail address

I need to contact the support as soon as possible. What is their e-mail address?
Thanks for your help.
Problem: Unable to check for purchases - timing out, coonection is cable (broadband)
This is June 11, 2007 and it my ninth day of trying to check for purchases. The constant displayed message is:
We could not complete your I-Tune store request. Network connection has timed out.
How long should we wait? My purchases (daily baseball reports) are growing.
Thank you for your help.

http://www.apple.com/support/itunes/store/connect/#form

I can't change my billing information or my credit card information - Please Contact itunes support to complete transaction

For a week now I've not been able to change my billing address or information OR change the credit card I wish to use on itunes. I've tried resetting the cache and warning messages, restarting my machine, and contacting itunes support. This is rediculous. I recieved an e-mail 4 days later saying that I couldn't use that credit card? The funny thing is, I have another account that can... So why can't I change it on this account? This is my main account and I want to use my main credit card. So finally they just deleted my old credit card information. This is fine, but I still can't add a credit card or even just change my billing information. This is absolutely ********. How hard is it to have your customers edit form information and store it in your database? Seriously, I'm so upset right now. Apple is known for being user friendly, how is this user friendly? I can't change my own billing information? I also feel like I'm one of the only people in my group of friends that actually pays for all of their music/movies, but now I can't even do that? This is so upsetting. Apple, I'm so disappointed in you.

Ok, so I finally got help on this issue. Basically, I had tried to edit my credit card information, and it secretly locked my account. After finally getting a hold of a representative through the chat service on the support site, I was able to get this fixed. I had been previously helped by someone through e-mail, but that was a complete waste of time. Go for the chat service, it's a million times better. They were able to release the secret block on my account...from trying to change my own information so that I could change it and be on my way. Anyway, I hope this helps.

Is there a way to get support per mail?

Hi there
Im having some issues with my security questions for my itunes account. (Trying to buy a movie but since its the first time on my new Pc i need to answer them)
That aside, im actually only looking for a way to get support PER MAIL and not by the pohne. (shouldnt be that much of an issue anyway)
Anyone?
P.S. Cant reset anything since theres no "reset e-mail" link and to add that I´d need to answer the securitiy questions.... Well done indeed.

Click here and ask. If they tell you to phone, and they probably will, accept that.
(122912)

How do I change the iTunes receipt e-mail address?

How do I change the iTunes receipt e-mail address? I keep getting receipts at my old e-mail address but want to change it to a new e-mail address. I changed the login name to my new e-mail address but I guess that only changes the login name, not the actual e-mail address in Apple's database.

I got some help from iTunes support, and it seems to work.
If you have a .Mac iTunes account, and you want to change the email address:
First, change your primary email address at myinfo.apple.com.
Then:
"Due to an issue with the store, you must follow the instructions below to change your email address of record:
1. Verify that you have an active network connection and open iTunes.
2. Click Music Store from the Source list.
3. Click on the Account button in the upper right corner. The Account field will either display your iTunes Music Store Account ID or Sign In.
4. Enter the account name and password of the iTunes Music Store account.
5. Click View Account
6. On the Account Information page click Edit Credit Card
7. Re-enter your billing address information, adding a space at the end of your address. This will force the account to refresh and apply your new email address.
Please rest assured that we are aware of the issue and are working to resolve it as soon as possible."

Problems because multiple AppleIDs and no help from iTunes Support

I am a VERY frustrated owner of 9 separate Apple computers/iPads/iPods/iPhones. Over time, I have been forced to change my AppleID on 3 separate occasions (non-e-mail to one with e-mail, non-me.com to an @me.com to move my mobile me to iCloud), and now my devices do not update apps unless I Sign into different accounts than my new primary iTunes Account...the one that I need to make the whole iCloud BS to work.
It is VERY clear to me that there is very little coordination between depts at Apple, which with a VERY closed architecture is not a good thing. All I want to do is shift prior purchases to my new primary AppleID but iTunes Support has been no help to date. That only adds fuel to the fire as my Apple ownership experience has already been less than stellar. Candidly, I are ready to move back to the Windows world and sell my new iPhone 4S to get an Android phone. They seem to be advancing a lot faster anyway from what I can see and it would be pretty awesome to be able to view a Flash video again.
Aside from the aforementioned rant, has anyone else had problems with iTunes multiple accounts issue and upgrading to iOS 5?

I am having problems with the password for computer, itunes, icloud, apple ID.and since the apple tv update yesterday, I spent lots of time trying to sort it all out. Today I called Apple support, and he helped me make necessary changes so remote in ipad, iphone and apple tv worked with the different passwords changed to one.
Several hours later it is rejected in all devises for home sharing and I get an errorfile://localhost/Users/barance/Desktop/Screen%20Shot%202011-10-25%20at%206 .39.41%20PM.png
Mad asd **** and not sure what to do?
Thanks anyone who can help
Barry

TS3297 Cant get my credit card to go through keeps saying contact iTunes support

I can not use iTunes or App Store it says need to add credit card i have added my credit card and it won't take it so now i cant download anything i know my credit card is good and i use to have the same card on it

Ridincurly wrote:
I have tried to contact iTunes support and still no luck because there is no live person to talk to
Live people answer the e-mail and express lane.
Click Support at the top of the page, then click the link under contact us.
There is NO PHONE SUPPORT.

Please contact iTunes support to complete this transaction?

I have already 4 days can't proceed my purchase with my good credit card , it show : please contact iTunes support to complete this transaction , I already tried several times to email iTunes support but error and error again !!! I really upset , is there any Singapore telephone for iTunes customer service so I can talk to them directly ? What shall I do next ?who can help me ? Why the service so bad ?

I face same problem in india.I mail my concern to itune support because that is only option ( no telephonic way to contact itune support ).Within 36 hours they reply and problem solved.
This error mainly caused by somthing unusual happen to transaction and only itune support can resolve it by their own way as its different from case to case.
In my case its because itunes does not allow to register more than five cards in a month.
Solved within 36 hours after mail to itune support.

ITunes U Update mailing list

I have been assigned to share administrative duties on our college's iTunes U site. I am not the primary administrator.
Our primary admin gets "iTunes U Update" email postings sent via [email protected] . He has to forward these messages to me. I'd like to get subscribed to this email list as well, so that I can receive these messages directly.
I've already sent my question to iTunes U Request ([email protected]), and they replied:
At this time, there is no public iTunes U mailing list. We currently request that all questions be submitted to the forums at:
http://www.apple.com/support/itunes_u/
Any suggestions on how I can get subscribed to the "iTunes U Update" mailing list?

There is no email list exactly; those announcements are sent to the site administrator. Your school can can set your site administrator by logging into iTunes U as an admin, then going to "Site Settings". This loads a page that includes a section for "Site Administrator", where you can specify a contact name and e-mail address.
They don't support having multiple e-mail addresses, so if you want more than one person to get the e-mail, you should setup a group e-mail address (or group email forward) that you can all receive messages from.

HT204266 Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?

Ive downloaded fifa 13 and in want to buy fifa points but when i purchase them it says contact itunes support. I have got apple id credit and a valid credit card payment on my accout but it still wont let me purchase it. What is the problem?

Contact itunes support.
It will be aconversation.
You will e-mail or express lane chat with them. They will answer you.
That is contact.
It sounds like you have not contacted them at all.

Bad content : iTunes support asks me to contact the producer

I really cannot believe I had this answer from iTunes support:
- I reported bad captions on Season 5, Episode 9 of "The Wire" https://itunes.apple.com/us/tv-season/season-5-episode-9-late-editions/id9040663 21?i=949655561
(they are the captions of episode 10 and for that reason, iTunes report 91 minutes as the length for episode 9, although the episode actually lasts 60 minutes)
- after 2 exchanges with iTunes store support, I was told to "contact the producer of the said film as they are the best source of information about the issue you are experiencing".
(and of course iTunes support did not provide a contact info for the producer!)
I mainly did that so that future viewers get the correct captions.
I find iTunes support's answer totally incredible. Especially for an item I paid $74.99 (thai is for the complete remastered series in widescreen HD)
Anyone else shares my view or had the an equivalent experience with iTunes?

Hi Nancy.
I do not agree.
When I have an issue with something I bought in a store, I go back to the store.
And in case of a refund, the store refunds me.
I expect good quality items from iTunes store and am happy to pay for that.
I also expect iTunes/apple to handle the relationship with content owners, because I have no direct relationship with them.
And in case of a refund, I expect to receive it from Apple, after contacting Apple, and not the contact owner.
Apple cannot edit the content on iTunes store, but they can -and should- very well make sure that the content producers do in case of quality issues such as the one I reported.
The least iTunes/Apple could do is forward requests to the producers.
I just had another mail from iTunes support and should get another answer within 48 hours.

Please contact iTunes support to comlete this transaction

Hi there , am reciveing this ( Please contact iTunes support to comlete this transaction ) when am traying to buy an app in my iPhone 4

and i recived this e-mail
" This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 24 hours) ".

Why I cannot buy anything from iTunes store without asking to contact iTunes support to complete the transaction

Is anything wrong with iTunes store? Nowadays it always asks to contact iTunes support before completing a transaction,,,which is very frustrating

They said, they would look into it. After two days the problem was solved. I started buying things from the stores without asking to contact the iTunes support. Three days after the problem started again. I contacted them again, they said they would look into it again and my account has been disabled now. I received mail from them yesterday and I was told that they are still working on it to find the exact problem with my account. Even to open another iTunes account now, one will still need to contact the iTunes support in order to complete the transaction. Many people has told me they are encountering the same problem.
I started having this problem since the day I updated my billing account information. I have used more than three different cards but the problem still persists.
I am just fed up. I have more than £10 Credit on my account that I cannot spend since this problem started.

TS3297 i was sign in to itunes and talking to a advisor called ryan and he advised me to go itunes support

i was sign in to itunes and talkin to a advior called ryan and he advised to go to itunes support and i did and i am for a e-mail from them

Try contacting iTunes Billing:
http://www.apple.com/support/itunes/
Click: iTunes Store Account & Billing / Billing Inquiries / Email Us

TS1424 How do I contact itunes support to complete a transaction?

Hi I'm trying to buy Logic Pro 9,
and I forgot my original password. I chose the option to renew my password via e-mail, but it wouldn't e-mail me a link, so I tried answering my questions. Unfortunately, my questions didn't ask for specifics. Like what was the 1st car I owned? The answer could be "Toyota Camry," "Camry," "toyotacamry," or "1991 Toyota Camry."
Anyways, I finally made a new ID using an alternate e-mail address. I got everything set up, and was about to buy Logic Pro 9 for Christmas. Then it says
"To complete this transactions, contact itunes support to complete this transaction."
Well, I did, but I'm not getting any good, or specific solutions. I've been waiting for a month to get Logic, and it's such a bummer to be sitting here on Christmas, trying to figure out Apple's major malfunction... So if anyone can point me in the right direction, I'd appreciate it.

https://expresslane.apple.com
....though you may have done that already

ITunes support e-mail

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