Itunes symbol and USB cord picture on screen
I was trying to update to the latest, 8.1.3 I believe, and my phone turned itself off and when I turned it back on, all I can get is the iTunes symbol and a picture of a USB plug. I have turned the phone off and on several times and tried to reset. ITunes prompts gave the options to reset to factory settings or update. I tried both at different times and still can not get anything except the two symbols. Please help.
So, perhaps you should do what the iPhone is instructing you to do? Connect it to iTunes?
" ITunes prompts gave the options to reset to factory settings or update."
Seems like they already connected to iTunes. If iTunes will not restore the device as new place your phone in DFU mode (do a web search) and then restore with iTunes. You will lose everything on the phone, well actually you already have lost everything. You can download apps, music and videos that you have purchased when your device is working.
If DFU mode fails that take the device to an Apple store to have it evaluated.
Similar Messages
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Tried updating software but now frozen with itunes logo and usb cable picture on screen help
Tried updating ipod software, now frozen with itunes logo and usb cable picture on the screen. Computer will not reconise it
- If ou can turn the iPod off, then see if manually placing the iPod in Recovery mode will allow a restore. Next try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If it always remains on let the battery fully drain. After charging for at least an hour try a rest and restore. -
Itunes symbol and usb cord with an arrow showing the usb going up towards the symbol
I don't know what happened. When we moved I lost my Ipod cord so I bought a holder that would play and charge my ipod. Now it is showing an itunes symbol the cd with the blue music note in front of it iTunes written underneath it and a picture of a usb cable with an arrow going towards the iTunes symbol. Does anyone know why this is doing this and how do I fix it. I bought a new usb cord for my Ipod touch and plugged it in to my computer and nothing happend. I have a password on my ipod and I can't get that screen image to show up all that I see is what I explained above. Can anyone help me?
Try placing the iPod into Recovery Mode and restoring it via iTunes. See this article for instructions on getting your iPod into Recovery Mode.
http://support.apple.com/kb/ht1808
B-rock -
My phone is frozen with the itunes symbol and usb cord. Tried to update and cannot, any suggestions
My phone is frozen with Itunes and a USB cord icons, I tried to shut it off and update and cannot..... any suggestions?
First of all, your post says you have an iPhone 3G running iOS 6.0.1. That is not possible, as the iPhone 3G cannot run any iOS past 4.2.1.
So, if you simply made a mistake with that information, we can proceed. If not, your iPhone was hacked or jailbroken, and likely cannot be saved.
Try recovery mode as described below. You may have to try to put the iPhone into recovery mode more than once.
http://support.apple.com/kb/HT1808 -
ipad is frozen
Hey lyndafrompalatka,
Thanks for the question. It sounds like your iPad is in recovery mode. If you cannot exit recovery mode by restarting or resetting your device, you’ll have to restore the device with iTunes. For more information on recovery mode, see the following resource:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
http://support.apple.com/en-us/HT201263
Thanks,
Matt M. -
tried synching iphone for the first time on new PC and got error followed by itunes logo and USB cable picture. No idea what went wrong and now phone is in this screen locked. please help!
I tried connecting to iTunes and neither the PC nor iTunes recognizes the device. I went through all the troubleshooting on the Apple website for this issue and nothing worked. I've reinstalled iTunes, the driver, everything and still can't get either the PC or iTunes to recognize the phone. I don't know what else to do :-( any help or suggestions are highly appreciated!
I would hate to have lost all my info, especially contacts and calendar items since I have no idea what was backed up prior to the phone getting locked on this screen. I've been told that my only option is to go to the phone carrier and they will reset it for me, but that means it will wipe out all the info.
I hope someone has a fix other than that one. -
Did an update on my phone and now I have the itunes symbol and usb symbol on my screen and my phone will not show anything else, what do i do?
http://support.apple.com/kb/ht1808
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Why does my ipod have on its screen the itunes symbol and the cord with an arrow pointing to the itunes symbol. I can't do anything with my ipod now!
Plug it into iTunes. If that does not work hold the power and home button untill the screen turns off then let go of the power button but KEEP holding the home button... this should bypass the connect to iTunes screen. Hope it helps.
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Just installed 7.02 and only get itunes icon and usb cord. Why should I have to connect to itunes ? If I do, will I lose all of my photos ? Shouldn't I get free service for their software problem ?
You don't have to update to 7.02 if you don't want to, though this update does fix a few glitches in 7.0.
Before updating, you should always back up your data - it's standard practice. I've never lost pictures in an iTunes update.
Perhaps you could elaborate on the comment, "Just installed 7.02 and only got itunes icon and usb cord." What problem are you having, exactly.
Your next question confuses me. "Shouldn't I get free service for their software problem ?." What free service were you looking for? You can always go to your local Apple store for help, or ask questions here for free. -
Since updating my Apple TV, all that will show up is the iTunes symbol and a cord. What do I do next?
When I updated via iTunes, it told me to reconnect to my TV, and I got that screen. I gave it a few minutes, and did a force reset (down+menu on remote). Activation took a long time for me, but it eventually came back up.
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My iphone is froze during a reset at the itunes symbol and usb plug
my iphone froze during a reset at the itunes symbol and usb plug with the arrow pointing at symbol. how do i get past this point as my itunes account is not even recognizing my phone now?
Turn it off by holding home+ power button untill the screen goes black ( as soon as it goes black, release the buttons).. This might take some practice , so dont worry if on the first try your phone reboots and goes to itunes screen again.
Now, with your phone powered off, enter DFU mode:
Method 1)
Attach the phone to the pc
Turn the phone off
Hold power and home together for *exactly* 10 seconds
Release power but keep holding home until the pc beeps as a USB device is recognized.
Whilist in dfu mode, itunes will recognize the device and it will ask you if you wish to restore it. Simply click restore, and the restoring proces will begin.
This will hopefully fix your iphone.
Cheers -
When I turn on my iPad the screen is the iTunes icon and usb cord. I can not go anywhere. Stuck on that page? What do I do?
iYou are in Recovery Mode. Follow the instructions below to recover your iPad.
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.
If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button.
5. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.
Note: You need to be patient and repeat the above many times to recover your iPad. Data will be lost. -
help! my iphone 4 was stucked or cannot recognize by my itunes after updating to 4.3.5? how i can open it again, it seems stucked with an itunes icon and usb on my iphone screen.
pls help me recognize my iphone4 to itunes and bring back my iphone 4 the way it was before. THANKS!Hi my iphone 4 is also having the same problem of hanging with the same screen reflected. itunes keep suggesting me to do a restore setting but it fails to restore after running half way. Have u solved your problem ardy..? Hw can i / we do about it...?
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The first thing happened was an apple logo blinking on and off. tried pressing home and power button together then now it shows an iTunes logo and usb cord. Please help me!
shut down the phone first.
hold the Home button and then connect it to iTunes, keep pressing the home key till the time you see a message on iTunes saying 'itunes has detected a device in recovery mode' click ok a,release home key and click on Restore -
When ever i turn on my ipod i get the itunes symbol and the cord
HELP! Yesterday my itouch 2nd generation 16Gb turned off and so i charged it thinking it would turn on like usual but when i turned it on, the apple showed up and then it would show the itunes symbol and the cord that you use to connect your ipod to the computer. So thinking that it would unlock my itouch, i plugged it into the computer but then a box appeared that said.... "itunes could not connect to your ipod "ipod touch" because it is locked with a passcode. You must enter your passcode on the ipod before it can be used with itunes." But the problem with that is that i can't get onto my ipod because of the symbol saying htat i need to plug it into the computer and connect with itunes. Is there anything i can do to get it to unfreeze so i can enter my passcode??
p.s... I tried turning it off and turning it back on and i also tried pressing the top button and the center button trying to unfreeze my ipod touch.this might work..I had the same problem and it worked for me...
You need to put your touch into recovery mode and then restore it. Here's how:
1. Disconnect it from your computer
2. Hold down the Sleep/Wake switch until you see the red slider. Turn it off.
3. Start iTunes
4. Hold down the Home button and keep holding it down while you plug the iPod back into your computer.
5. Keep holding down the Home button until iTunes responds with "and iPod has been detected in Recovery Mode". Release the Home button and follow the onscreen instructions to restore.
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