Itunes symbol and usb cord with an arrow showing the usb going up towards the symbol
I don't know what happened. When we moved I lost my Ipod cord so I bought a holder that would play and charge my ipod. Now it is showing an itunes symbol the cd with the blue music note in front of it iTunes written underneath it and a picture of a usb cable with an arrow going towards the iTunes symbol. Does anyone know why this is doing this and how do I fix it. I bought a new usb cord for my Ipod touch and plugged it in to my computer and nothing happend. I have a password on my ipod and I can't get that screen image to show up all that I see is what I explained above. Can anyone help me?
Try placing the iPod into Recovery Mode and restoring it via iTunes. See this article for instructions on getting your iPod into Recovery Mode.
http://support.apple.com/kb/ht1808
B-rock
Similar Messages
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After doing the IOS 7.1.1 update on my iPad 4 the screen just shows the iTunes icon and a cable with an arrow. I can't get the device to open. Can someone help me with this issue? Thanks!!
Yes. The phone will be back to default settings.
Once the phone is up and running you can try and restore your backup again.
http://support.apple.com/kb/ht1414 -
Please help with my iPhone 4s. I updated to OS 8 using iTunes. It had an error and no my phone is frozen. It shows the pic of the charger with an arrow pointing to the iTunes logo. I have tried a hard boot. I plug it into iTunes. My computer won't even acknowledge it is plugged in. Any tips???
Sounds like it is time to call Apple and make an appointment to take it in for them to examine it and find out what is wrong with it.
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How do I fix my phone? I went to dowload ios 7.0.4 and it went to this blank screen wih a charger pointing up to the iTunes logo.
http://support.apple.com/kb/HT1808
you may have to do those steps a few times. -
My Iphone 3s is stuck and will not open, I have an image of a USB cord with an arrow pointing up to the Itune music Icon and my phone won't open or be recognized by itunes or my computer. What do I do now?
Try restoring it using Recovery Mode.
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I recently did an update and now my iPad is stuck showing the cord with an arrow pointing to the iTunes icon. It won't let me clear this screen. What do I do to fix it?
Well, that illustration is suggesting you plug your iPad into iTunes (current version: 11.0.2).
Have you tried that? -
I've plugged it into the computer and nothing happens...nothing changes....the screen still has a pic of the computer charging cord with an arrow pointing to a music symbol at the top of the screen. I can't seem to get it to do anything.
For how to restore see:
iTunes: Restoring iOS software
Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings -
I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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HT201412 it shows itunes logo and usb cable with arrow after that it switch off itself
iPAD shows itunes logo and usb cable with arrow after that it switch off itself
If the Restore doesn't work, force your iPad into Recovery Mode:
1. Turn off iPad
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad -
Just installed 7.02 and only get itunes icon and usb cord. Why should I have to connect to itunes ? If I do, will I lose all of my photos ? Shouldn't I get free service for their software problem ?
You don't have to update to 7.02 if you don't want to, though this update does fix a few glitches in 7.0.
Before updating, you should always back up your data - it's standard practice. I've never lost pictures in an iTunes update.
Perhaps you could elaborate on the comment, "Just installed 7.02 and only got itunes icon and usb cord." What problem are you having, exactly.
Your next question confuses me. "Shouldn't I get free service for their software problem ?." What free service were you looking for? You can always go to your local Apple store for help, or ask questions here for free. -
when i updated the ios the itunes logo and usb symbol appear on my screen and I cant do anything
Do what the screen is telling you to do
Connect the iPhone to your computer and restore with iTunes
Allan -
i turned my ipod off while it was udating the software (oops) now all it shows on the screen is a picture of the cord with an arrow pointing up to itunes. please help.
What happens when your connect the iOS device to your computer and restore via iTunes.
Try DFU mode and then restore if necessary.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software -
ITunes logo and usb cord showing on iPad 2 after iOS 8.02 update
I updated my iPad 2 last night with ios8.02. Immediately after the update, my iPad was frozen with the iTunes logo and power cord. When I conned to iTunes, the error message says my iPad is set to recovery mode and when selecting the option to restore, the message "Are you sure you want to restore the iPad “iPad” to its factory settings? All of your media and other data will be erased, and the newest version of the iPad software will be installed" appears.
Well, I obviously do not want to lose the last photos of my mother who passed away on July 1st, not to mention the countless things included in the full 64 GB hard drive, so I called Apple support. Their advice was to restore and hope iCloud backup has the data.
I'm on hold right now waiting for a "Senior Advisor" to provide a solution. I have been on hold for 49 min 58 seconds.
Does anyone have a fixe to this un-vetted upgrade release gaff? Whoever authorized this release needs to leave Apple and apply for a job selling popcorn with the LA Clippers.Hi,
I had the same problem for the past 24 hours.
I found the below advice resolved my problem completely.
Basically, rebooted mbp, restored iPad from previous back up = iPad 3 back to normal.
Phew...that was a tad frightening !
Hope it helps you....
If you can't update or restore your iPhone, iPad, or iPod
Kind regards, -
I attempted to update to latest version of IOS. Now all I get on the display is a graphic of the power cord with an arrow pointing to an iTunes icon. Ipad does not seem to power down or power up correctly. Home button is not responding.
I am new to this, could you provide me with a little more detail on how to do this? Thanks so much!
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