ITunes sync issues with Windows 7 64k Bit

I am beyond frustrated! I have attempted for the past 3 days straight to figure out why iTunes keeps having syncing issues with all my devices- Nano 8GB, Touch 8GB, iPhone 3G 8GB. When I first connected the devices for the first time iTunes froze up and I had to hard boot. I then had to "restore" the devices as they were messed up. Since then I have had syncing issues. It says it is syncing but then it stops and freezes before it is finished and is unresponsive requiring me to end the program. Then my computer does not recognize the iPod is connected so I have to reboot my computer and it all starts over again. I'm not trying to sync a million song, 600 songs less than 2Gig.
Called Apple, they had me uninstall iTunes 9 and reload it. That did not fix the problem. Called back and they told me to go to the Apple store and have them check my devices (they did not as they said they were pretty sure it was not iTunes or my devices) that it was probably Windows 7. MS points the finger at iTunes 9, Apple points the finger at Windows 7... all the while me (the customer) has no resolution. I don't care what the issue is... I would just like to figure out how to fix it (if it's my computer fine...I'll take it in to have it fixed) but I just cant get anyone to help figure out what/where the issue is.
I have tried many of the "tricks" that are posted when you google the issue.. ie reinstall drivers etc. The "Genius" at the Apple store searchd and found something that said it might be my motherboard needing an updated driver (I updated that and nothing changed).
Would REALLY appreciate it if someone could help
Thanks!

Hi,
Does your PC have a NVIDIA USB Enhanced Host Controller Interface (EHCI) chipset?
If it does, you may want to try the Microsoft hotfix available here: http://support.microsoft.com/kb/976972.
If not, try the general USB troubleshooting tips in this article: http://support.apple.com/kb/TS1286
-Jason

Similar Messages

  • How do i know if my itunes is compatible with windows 64 bit?

    How do i know if my itunes is compatible with windows 64 bit?

    Did you download the 64-bit installer?
    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT) as you start iTunes, then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
    tt2

  • ITunes and iPhone 4 sync issues with Windows 7 64 bit

    I am getting several errors with sync'ing iTunes to my iPhone on windows7 64bit. I reinstalled iTunes, I did a repair on iTunes, even tried a RESTORE on iPhone, but it gives me so many errors one after another after another.
    1. Some of the items were NOT copied to iPhone "iPhone" because one ore more errors occured.
    2. Attempting to copy to the disk "iPhone" failed. An internal device error occured.
    3. The iPhone "iPhone" can NOT be synced. An unknown error occured (0xE8004006).
    4. The iPhone "iPhone" can not be synced. The required file can not be found.
    5. The iPhone "iPhone" can not be synced. A duplicate filename was specified.
    6. The iPhone "iPhone" can not be synced. An internal device error occured.
    These errors keep appearing one after the other.
    I have fully uninstalled iTunes and ALL Apple programs from my PC, rebooted, disabled antivirus/firewall software, etc.
    I have tried changing time zones.
    I have created a new user account on same laptop and still have same issues with iTunes.
    Restore fails with error "Unable to read file or file is corrupt".
    Yet iTunes works fine on a 32bit operating system of Windows 7.
    The problem is that I upgraded my laptop and the new laptop is Win7 64bit. I have ALL the newest drivers, and I checked to ensure it was not a BIOS or CHIPSET driver causing issues. All windows updates are up to date and current.
    I have been trying for over a week with every piece of trouble shooting I can find to make this work.
    Any help or further information would be VERY GREATLY APPRECIATED.
    Thanks in Advance

    I too am having the exact same issues on the same laptop! I spent an hour last night with "supervisor" in tech support who didn't solve my problem but did close the ticket (210757099 for any Apple people that might read this). Thanks a lot Ben!
    I have seven ipod/iphone/ipad devices so I am very familiar with how to sync. In the last few weeks, version 10.2 of iTunes (I'm up to 10.2.1.1) has gotten less and less reliable in successfully sync'ing to the devices. It started out with my 3GS, but my iPhone 4 was fine. Then I got an iPad2 and now NOTHING will sync properly. Every time I plug one in (or press the sync button) it wants to do a restore from the backup made the last time it sync'd. It does that, reboots the device and sync's.
    I've gotten a ton of errors, here's a sample.
    iBooks couldn't be installed on my iPhone unknown error 0xE800000C
    Textie couldn't be installed on my iPhone, unknown error 0xE8000013
    "failed required file not found" - This is one of my favorite error messages. It demonstrates how Apple is becoming like Microsoft. It is 100% accurate and totally useless. It would be helpful if it told me the NAME of the file that was not found...
    unknown error 0xE8004006
    "duplicate file found" - Again, in true Microsoft form, it didn't tell me the NAME of the file that was duplicated.
    I tried everything discussed in the following thread but it did not work.
    http://discussions.apple.com/thread.jspa?threadID=2401822
    Stopping the enhanced USB controller didn't work. Mine is the Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller (version 9.1.1.1020).
    A few days ago I got hundreds of errors in a sync. When it completed, a dialogbox came up asking if I wanted to send this crash report to Apple, I said yes. So, crash reports are now automatically being sent. You can see evidence of this in the %appdata%\Apple Computer\Logs directory.
    This section of the log looked interesting because it says it couldn't connect to USB mux port 32498
    [4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionReceiveMessage (thread 4232): Could not receive size of message: 0 No error
    [4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] readthread (thread 4232): Could not receive message: 0xe8000001
    [4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] AMDServiceConnectionSendMessage (thread 2504): Could not send message size: No error
    [4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] connect_toport (thread 5700): Could not connect to USB mux port 32498 for device 3: Input/output error
    [4404 @ Tue Mar 22 09:05:05 2011] [(unknown facility) iTunes.exe] MobileDeviceConnectlocked (thread 5700): Could not connect to lockdown port on device
    Just grasping at straws here....

  • Ipod sync issues with Windows 7

    I just purchased a new computer with the Windows 7 operating softeware and now I cannot sync my Ipod Touch (3rd generation) but I do not experience this issue with my old computer with Windows Vista.  When I need to update my Ipod I have to connect it to my old computer.  Help.  I do not want to pay Apple for support when I see countless post about this issue.

    Diane Wordsmith wrote:
    Are you set to manually manage on both computers? If not, an auto sync on one of them will erase the iPod and place that computer's library on it.
    No that wouldn't be it. The manual vs. Auto sync setting is stored on the iPod, not on iTunes. So if you take a manually managed iPod and plug it into an iTunes it has never connected to before, the new iTunes will still recognize the iPod as manually managed and not do anything bad to it (in theory).
    Patrick

  • Wireless Sync issue with Windows 7

    I just picked up my new Droid X on Sat(with the 2.2 software already installed) and love it. I was playing around with the wireless sync options, media share, DLNA etc. I have a newer Sony Vaio with Windows 7 64 bit and. My computer has no problem seeing the Droid through Windows Media player or in my home group network(Linksys E2000 router). However the Droid cannot see the PC through Media sharing option/simple file sharing/ or DNLA. It of course has no issue connected USB which I can live with that. Also The Droid and my PC do see each other via bluetooth but it will not pair. I was just curious if anyone out ther with W7 has run into this issue and determined a fix for it this.

    Plug the Droid in and then find the device driver, remove the device driver, restart windows and your Droid and try again.
    Here is a link for additional information http://www.droidforums.net/forum/droid-general-discussions/22437-windows-7-will-not-sync-my-droid.html

  • Music Sync Issues with Windows 7 PC

    I am having issues where iTunes freezes when syncing music to my iPad. iTunes completely freezes, the sync doesn't complete, and the music is not seen as visible to the PC until a reboot. There are other posts in the forum for Mac users that talk about old plug-ins being the culprit; the instructions for how to find the plug-ins are written for Mac users, so does anyone know how to look at these with Windows 7? Also, there is a fix listed on the forum but my PC doesn't know what to do with these (doesn't recognize the program type). Any ideas on how to fix?
    The other posting also states that this can happen when an iPhone is on the same account...I have an iPhone on this account as well.
    Thanks in advance for the help!

    Nope. No hangs in vista not XP. But, I won't have a phone that can't tether so I don't have an iphone too.
    Is it backing up? I hear it's slow for lots of data. For no good reason other than a bad host tool (itunes).

  • Itunes 8 - issues with Windows Vista

    I have recently bought a new laptop with windows vista home basic. Downloaded Itunes 8 and installed it ok, but when i go to start itunes, it starts in a minimised screen and I can't see the any of the buttons along the top (file, edit etc..). When the screen is maximised, the appearance is ok. But there is a problem with language in the play-lists - the playlist titles are in another language (Looks like Swedish or Finnish).
    I've checked all the language settings in itunes and in the operating system too and they are all set to English. Has anyone come accross this problem before? Is this a known issue with Itunes/Vista?

    I am having the same problem regarding the playlist languages, as well as other aspects. For example, my library name under preferences is not in English. Have you resolved the issue? I have checked all of my itunes and computer language settings and they are all set to English. I even changed my computer settings from Canada to US so that they are all the same.

  • Sync issues with Windows I tunes and ipd touch

    HI
    I am having some issues with transferring music to my ipod touch, the music is clearly displayed in I tunes, and I use the correct way to move the folder into the Ipod icon.......sometimes it works absolutely fine, and then I try another album and it just wont  transfer.
    I was wondering if there were any issues about which you connect first iTunes or Ipod first ?  that might make a difference..however which ever way I do it my Ipod is always recognized by I tunes straight away.
    could there be issue with the non official apple cable I am using.?.i don't see why as it will copy across other albums absolutely fine and charges up my idpod quickly
    I have also checked in the folders to see if there are any strange goings on with music tracks that might stop them from transferring across... but all of them are named correctly and in the MP3 format
    the albums that will not transfer do not appear to me to be in any way different to the albums that will transfer.
    any advice would be appreciated as it is quite frustrating not to be able to copy all the albums that I want to over to my Ipod touch
    Thanks
    Stu

    The message indicated the iPhone is synced with another library.  Syncing with this computer/library will wipe the contents from the device.
    Have you recently changed computers? Is this the same computer the device is always synced with? 

  • IPod 5G sync issue with Windows 8

    I have an iPod 5G and recently bought a new Acer laptop with Windows 8. I can open itunes and it claims the iPod is syncing but nothing happens. When I try to eject it I receive an error message stating that files are in use with another application. Any suggestions how I can figure out what other application is running these files? I tried to restore the iPod but received the same error message.

    I am having the same problem. It just won't sync. iTunes always end up shutting itself down or I have to force quit it because it quits responding. My iPhone syncs fine...no problems whatsoever. For some reason my 16gb iPod Touch with 2.1 is hanging up in iTunes 8.

  • Wifi Sync issue with Windows 7 64bit

    Hi, having an issue with wifi sync for some reason.  I am running Win 7 64bit, and I have tried everything on these forums with not luck.  It is not my router because it works on another computer with no problem.  I have enabled all ports, syncserver, etc. and nothing is working.  I have done a complete uninstall, registry clean, and reinstall with no luck.  I have noticed though on my computer when I check the box to allow my wifi sync to be enabled, all the box says is "Sync with this Iphone over....."  It does not say "sync with this Iphone over wifi".  The other computer I tried wifi sync with that worked said "sync with this Iphone over Wifi"  Any thoughts on what would cause my itunes to not display the full message?  I am using Itunes 10.6

    I don't like using wifi sync at all. Even with my iMac often does not detect my iPhone or my iPad when they both have Wifi turned on all the time. Even when it does work the sync speed is pretty horrendous. Anyways I'd recommend physically plugging it in whenever you can. Save you some time and trouble.

  • Is the Apple TV - iTune sync problem with Windows VISTA resolved yet?

    I just bought Apple TV yesterday. Tried syncing with Vista Desktop. In exactly 2 minutes, ATV disappears, with few content synced up. Tried with XP laptop and it works. I see lot of discussion on this topic, but is there any real solution, other than returning it back?

    This same exact thing is happening to me when I changed computers.
    I had it working fine from my desktop, but I recently switched to a laptop and I now get the same sync issues.
    I even restored my ATV to factory settings!
    What gives?

  • Syncing issues with windows 7 and iTunes on a 64 bit machine

    When syncing iPhone to iTunes, windows closes iTunes when the first app starts to sync.
    Music and all other syncs transfer without an issue.
    Is there a computer protection setting that needs to be changed?
    Does windows see the app as a virus?

    Try the following steps:
    1. Go to Microsoft website to fix install and Unistall problems. Click "Run now" from Fix it to remove all iTunes & related installer files:
    http://support.microsoft.com/mats/Program_Install_and_Uninstall
    Be aware that Windows Installer CleanUp Utility will not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall over.
    2. You should remove all instances of iTunes and the rest of the components listed below:
    it may be necessary to remove all traces of iTunes, QuickTime, and related software components from your computer before reinstalling iTunes.
    Use the Control Panel to uninstall iTunes and related software components in the following order:
    iTunes
    QuickTime
    Apple Software Update
    Apple Mobile Device Support
    Bonjour
    Apple Application Support (iTunes 9 or later)
    Follow the instructions from Apple article listed here: http://support.apple.com/kb/HT1923 to remove all components
    3. Reboot your computer. Next, download iTunes from here:http://www.apple.com/itunes/download/ and install from scratch

  • ITunes Sync issues with iOS5, Greyed Sync/Apply button.

    Hey guys I'm having this major headache right now with iTunes. I have 3 Apple devices and they all work fine.
    The iPhone and iPod Touch both 4g and upgraded to 5.0.1 firmware. Also have an iPhone 3g (This works and is able to sync)
    But 4g iPhone and iPod touch won't sync with Itunes. It shows up on the tab.
    Screenshot of how it appears. http://dl.dropbox.com/u/4751478/OutToTheWorld/Untitled.jpg
    But I can't drag and drop nor sync music because the Sync button is greyed out.
    Wifi sync also doesn't work, But I assume this is because the devices aren't syncing properly. I've Restored 3 times, Uninstalled iTunes countless of times.
    I've tried Autofill, Doesn't work.
    I really don't know what to do anymore. I've look countless of places. Nothing.
    Using Windows 7 64bit, iTunes and Devices are all up to date.

    I too had a similar issue, although I was able to sync contacts.
    With the same exact set-up as Scott, I experienced one way info flow for Calendar and Notes items, i.e. Outlook calendar items transferred to the iphone 5, but not vice versa, and iphone 5 notes transferred to the PC but not vice versa. I'm pretty sure its the same compatibility issue.
    I was on the phone with Apple Care supervisor for 45 min to no avail. Finally the supervisor checked and said Apple doesn't support Office 2013. I was able to sync my iPhone 5 with Office 2010, so she thought it was a new bug in Office 2013 neither Apple or Micorosft had worked out. I'm not on iCloud, but maybe Microsoft's new cloud product. Skydrive (Office 2013) is causing the problem.
    I am going to try and goto the Microsoft store, but I'm not hopeful. I'll post what i find here. Hopefully someone on this forum has a solution -N    

  • Syncing issues with Windows 7...

    I cannot get my iphone to sync anymore once I updated to Windows 7. The computer bogs down and the iphone times out shortly after syncing a few songs. I have read about this problem and have tried a few fixes but nothing seems to be working for me. Everything is up to date (phone, itunes, computer drivers and bios.) Can anyone help me out here? This is driving me crazy. The cable is fine, the phone charges and is recognized by my computer as well... anything is helpful at this point.
    System Information:
    Time of this report: 4/22/2010, 16:54:22
    Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
    Language: English (Regional Setting: English)
    System Manufacturer: FOXCONN
    System Model: Destroyer
    BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
    Processor: AMD Phenom(tm) 9600 Quad-Core Processor (4 CPUs), ~2.3GHz
    Memory: 4096MB RAM
    Available OS Memory: 4096MB RAM
    Page File: 1394MB used, 6795MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7600.16385 64bit Unicode
    If anyone can help me out I would greatly appreciate it.

    This may sound weird, but delete ALL temporary files from your temp folder and try again. If that doesn't work uninstall iTunes, reboot, and reinstall (your data will be fine).

  • Set up and Sync issues with Windows 7

    I now have a windows 7 computer and cannot seem to find a way to make my Palm m105 set up an sync with my computer.
    Can someone please guide me to a solution.
    Thank you
    Post relates to: Palm m105

    This should help: http://forums.hpwebos.com/t5/Windows-HotSync/64-Bit-Palm-Desktop-Drivers-are-HERE/td-p/337516

Maybe you are looking for

  • How can you make it so that when a person from a company calls me it shows their name and company on the screen

    I use my iPhone for work as well as personal. However for work, I have noticed that when someone rings me, for instance Bob Mansfield from Com tec, the phone screen states just 'Bob' and no other details. I have the best part of 6 Bob's in my contact

  • New user help needed

    why when selcting nano in devices nad try to regiser it will only allow me to save or cancel. the view is a big as it goes but i am unable to see or get to the accept button. any help would be great

  • SMP Exclusion due to length of service

    Hi all Please can you help - we have an employee who has TUPE'd in Service so IT0001, etc. have date of 01.04.2010 but IT0041 and IT0016 have an initial entry date of 2004 - but when we put a Maternity on for this employee she is being excluded from

  • Cannot Display This Video Mode - Linux

    I just installed OELINUX 4.7 , was seeing big display, went to system config and tried to monitor display, and rebooted the machine, now the display screen is stuck with message Cannot Display This Video Mode Optimum resolutoin 1024*768 60Hz wonderin

  • Low quality when using Ken Burns effect

    Hi, I tried to import hi-res photos from iPhoto 6 to iMovie HD 6, adding some zooming with Ken Burns. The resulting clips are very blurry, lots of artefacts - very low quality. Is anyone else having this problem? It happens on my iBook as well on my