Itunes sync stopped working a while back
Itunes Sync with my iphone stopped working properly ever since I upgraded to my IPHONE5... way back. At the time I had to do the steps below in order to get all my music to sync over.
Backup and then Restore to factory settings
restore my phone from the backup
This process takes forever in my case because I have many apps and about 2000 songs
There had to be a less painful method. Seems the problem is rooted in the fact that Itunes thinks there are songs on the Iphone when they actually are not.
The next time I had to go through this I came up with the method below... a little more involved but at least it took about 2hours compared to 8hours due to the time taken to reload my apps.
Uncheck the sync music in the Itunes summary. (also uncheck the sync books, and sync photos - upload your photos to the cloud first)
Wait for the audio files stored in the summary bar to go down to zero. If it doesn't quite make it and if you still have songs on the phone delete manually.
Start Itunes match on my phone (in case the number of songs to manually delete is overwhelming)
reboot my phone
Stop Itunes match on the phone
Reboot my phone (all this in an effort to make sure ITUNES realizes there are no songs left on my phone)
If there are any songs, books or movies on my phone the delete manually shouldn't be too many at this point.. in my case less than 100 songs.
Delete audio books, movies, and photos
Reboot my mac/pc
Reboot my phone (one more time to make sure)
At this point your phone should be clean
Itunes should agree and indicate in the summary bar that no songs, books, music videos, and photos are on the phone.
Uncheck automatically sync in the summary
Uncheck sync over wifi
Be sure itunes match on the phone is off
reboot the phone
reboot the mac/pc
start Itunes
plug your phone into the mac/pc
select sync with books (if any)
If that goes well, after your books are synced then...
Select sync music and music videos in the summary tab
this should go well....
sync your photos... I personally decided to leave them in the cloud
never sync your phone with your itunes again... lol.. otherwise you have to go through this whole process again.
now with my IPHONE 6plus... my itunes library just on it's own started gettiing messed up even though I just plugged the phone into my mac without syncing.
Soo.... reluctantly I will have to go through this process again.
By the way,... if it doesn't work... you're looking at the first method I described which involved the restore of the phone.
In either case... never auto or wifi sync your phone again with Itunes...Unless they someday decide to address this issue.
I don't know why it would not be there, so thescreenshot I inserted will probably not be of much use. However, this is what it looks like on my computer (see inserted image) .
As far as the location of the folder and file, the following is precisely where it is located:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
Just now, when looking for it on my computer, I initially made the mistake of not looking for or going to the "common files" folder. Do you have this folder and did you look in it if so?
This probably will be of no help to you, but I hope that it will.
Similar Messages
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My itunes sync stopped working when I got the new iphone. How to fix it?
My Iphone 4 worked great. It synced with my itunes perfectly. I;d buy a song on my computer and moments later it would also show up on my iphone. I thought I configured all the boxes correctly when I got the new iphone but now the wifi sync feature seems to have stopped working. I went back and checked and it appears all the right boxes are checked but still no sync. When I go to wifi sync in settings it says it has to be plugged in, locked and the home comuter available. I tried that and it still wont wifi sync. Not sure what I am doing wrong. Help please.
Stopped working as in it's totally unresponsive?
Try restarting. Press and hold the Sleep/Wake button until the red slider appears. Slide your finger across the slider to turn off iPad. To turn iPad back on, press and hold the Sleep/Wake until the Apple logo appears. -
Wireless iTunes syncing stopped working
I used to be able to sync my iOS devices wirelessly with iTunes. A version or two back, that stopped working. I now have v11.2.2 (3) under OS X 10.9.3
I have tried unchecking, quitting and restarting and rechecking 'sync wirelessly' for each device.
The devices often appear in the leftmost panel when I start iTunes but selecting them causes a progress bar to appear and after 30 secs disappear and the device name is dropped from the list. This worked reliably for many years but stopped some months back after an iTunes update.Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
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from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
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I have an iPhone 5 running iOS 7.1.2. I am using iTunes version 11.2.2.3 on Windows 7. After updating to the new version of iTunes I am currently using, the snyc between my Outlook calendar and phone stopped working. I get the error "iTunes could not sync the calendars to the phone xxxxx because the sync server failed to sync the iphone" I followed the instructions here - Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010 - to no avail, with the exception of not re-installing Outlook. Not an option on my corporate computer. When I run the Sync test, it says it passes -
Microsoft Windows 7 Enterprise Edition Service Pack 1 (Build 7601)
LENOVO 4384AJ9
iTunes 11.2.2.3
QuickTime 7.7.5
FairPlay 2.6.12
Apple Application Support 3.0.3
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.1.1.3
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number xxxxxxxxxxx
Current user is not an administrator.
The current local date and time is 2014-07-09 21:39:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.2.2.3 is currently running.
iTunesHelper 11.2.2.3 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Device Sync Tests ****
Sync tests completed successfully.
Any ideas?Try this
To resolve this issue, follow the steps in iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting. If you have a Windows computer with an Intel® 5 series/3400 series chipset, you may need updates for your chipset drivers. See iTunes for Windows: Issues syncing iOS devices with P55 and related Intel Chipsets for more information. -
IPod -- iTunes sync stopped working
I recently bought a new computer and moved the hard drive containing my music library to the new machine. I installed iTunes on the new computer and everything seemed to be working fine. Changes in iTunes are correctly syncing to the iPod. However, changes I make on the iPod (ratings, play count, podcast position, etc.) are not being synced back to iTunes. This worked fine on the old computer. Any ideas why my sync is only one-way on the new computer and what I can do to fix it?
4G 20GB Windows XPIs it set to Auto sync or Manual sync?
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Outlook/iTunes sync stopped working 12.1.0.71 [Solved]
The official iTunes Version 12.1.0.71 for Windows 64 (iTunes6464setup.exe) is broken. It is missing important file(s) related to outlook sync.
Symptoms:
It will appear as if iTunes does not know anything about your outlook PST file. Nothing would sync.
Fix:
1. Remove all products from Apple from your machine.
2. Get previous version of iTunes and re-install. For me, iTunes 12.1 for Windows (64-bit — for older video cards) worked. This is still 12.1.0.71 but the file is named as iTunes64setup.exe. I downloaded it from this link.
Apple's level 2 support engineer had no clue. He had me jumping through the hoops.
I found the root cause of this issue in a log file.
C:\Users\<Your user id>\AppData\Roaming\Apple Computer\Logs\asl.231214_12Feb15.log.
[5056 @ Thu Feb 12 23:15:30 2015] [com.apple.Outlook.client:AppleSyncMapiInterface ASLog] |Error| Failed launching separate process: AppleSyncMapiInterfaceHelper_x64.exe.
I hope this post saves you time and frustration.2. Get previous version of iTunes and re-install.
That's not really a previous version, is it? It's the same version but it's for older video cards. I'm asking because I tried downgrading from version 12.1.0.71 to version 11.x. iTunes 11 failed to launch. I'm guessing version 12 changes iTunes database and version 11 can no longer read it.
As a side note, version 12.1.0.71 (iTunes6464setup.exe) also has a problem syncing JPG photos. It refuses to sync some JPGs. There's no specific pattern which JPG iTunes fails to sync.
I did find the error in the same log as you mentioned, one [Error] for every JPG photo that fails to sync. If there are 5 photos that doesn't sync to my iPad, there are 5 [Error] in the log. I can't provide the error details at the moment because I don't have (my home) PC with me right now.
I have not tried iTunes64setup.exe version (for older video cards). I just ignore the problem. -
While syncing between my window laptop and my iPad, the following occurs "iTune has stopped working" message came on just yesterday, 19 May 2012.
Wonder what went wrong?
can anyone offer a tip or two?
ThanksTry this, it worked for me when nothing else did:
Perform a SoundLink® speaker reset, following these steps:
On the speaker, press and hold Mute for 10 seconds, the LEDs will flash briefly
Press Power to turn the SoundLink® speaker back on
Reconnect the device, if necessary. -
I just received a refurbished iphone the the insurance provided by a major electronics retailer. Since i have tried to sync it to iTunes I have received "iTunes has stopped working" error. It says it will come back with possible solutions, but never does a thing. I have already removed and again installed iTunes, QuickTime, etc. to no success. Not sure what my next step should be.
This helped overcome the crash problem, but (as reported before), I still have to start iTunes in Safe Mode in order to watch any videos. This has been the case since 10.5.
The regular mode behavior has changed a bit - instead of the progress bar moving to the end of the video, showing no video but playing the audio for about three seconds, it now leaves the progress bar where it is ... but the rest of the behavior hasn't changed.
Windows 7 Professional, 64 bit on an HP dv8t quad-core laptop w/ 8 GB RAM, running nVidia GeForce 230M with 1 GB video RAM.
Thanks for your prompt response to the original problem posted above. At least now I'm back where I started from before I upgraded to 10.7. Not optimal, but I've finally gotten used to doing a Ctrl-Shift-click to run iTunes.
Scott -
ITunes has stopped working while sync photos
I have been having problems since I updated iTunes to 10.4, it keeps crashing (itunes has stopped working) while sync photos. After uninstalling and re-installing the problem still stayed. I therefore tried sync photos a batch at a time (15 photos at a time) IT WORKED but I still cannot sync my videos. I think that the problem is that this new version of itunes cannot cope with big files and therefore it crashes. I HOPE THAT APPLE WILL SORT OUT THIS PROBLEM
downgrade to itunes 10.3 as 10.4 broke this feature. if not, just unclick the include videos box and your sync should complete. here's hoping apple fixes this in itunes 10.5.
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While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. It get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this?
Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users.. -
I just got some new songs, and want to put them on my iPod. I connected it to my laptop, and iTunes opened and automatically started to sync my songs. It only synced the first 8, then displayed an error message saying "iTunes has stopped working." The only option was to close the program, so I did. I then tried at least ten more times, with the same results. I have tried uninstalling and reinstalling iTunes, but nothing is working. Please help!
I just got some new songs, and want to put them on my iPod. I connected it to my laptop, and iTunes opened and automatically started to sync my songs. It only synced the first 8, then displayed an error message saying "iTunes has stopped working." The only option was to close the program, so I did. I then tried at least ten more times, with the same results. I have tried uninstalling and reinstalling iTunes, but nothing is working. Please help!
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ITunes has stopped working when syncing iPad Air.
Please: someone help me....
I am at my wits ends. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that
if there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which will not improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7Try Googling "sync without iTunes".
There are free alternatives and there are not so free alternatives.
Btw, to check if AVG is causing the problem, you should uninstall AVG and not just "turn it off".
Also, can you describe how you go about uninstalling a program? For example, how did you "delete" iTunes? -
Windows 7 within iTunes 12 stops working when sync iPad
I am at my ends wit. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that if
there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7I am at my ends wit. I have spent 3 days trying to solve this, without any success. I have really time better off than sorting stupid software problems. (Someone had a great rant, so I won't rehearse it - but it seems to me that if
there is an issues, it should at least give some clear of what the software stops!!). It seems to me that no one (NO ONE) is owning this problem There are plenty of people who have the problem, and although some suggestions, it looks to me that
there are just that - suggestions.
I have posted my problem on the Apple forum. I have not heard. But it seems to me that we (I) don't even know if it is an iTunes or a Windows problem. and now I have no idea which way to go....
Rant two ends. The problem:
I have windows 7 SP 1. iTunes 12.0.1.26. I can imports CDs and play music. But when attempting to sync,"iTunes has stopped working". It stops (usually) step 6. No doubt many of people have seen the issue. I problem have
not attempting to update since updating iTunes 12. (On the side, I have not been able to update iTunes without deleting and reinstalling it for some. Accordingly, I update with some concern, and only updated to 12 because I installed a new (different
laptop), and wanted to keep the same levels.
The steps I tried
Sync iPad Air (iOS 8.1). Failed.
Tried to sync iPhone 5S. It stopped. I then looked through the apps etc in the phone. I noticed, that my photos were not being synced (I had an issue with memory issue some months ago - now sorted - and so checked resynced them.
Tried again, and worked. Hmmm. (iPhone is at iOS 8.1)
Made changes with the apps etc on the iPad to recreate the same good result. No success.
I deleted iTunes etc (in the correct order) and reinstalled. No success. tried a number of times. (one of the definitions stupid is to try the same steps expecting a different result)
Searched google, apple and microsoft pages. Read them all. No one seems to have a clear answer to the problem, let alone the solution.
Backed up iPad, and restored iPad. No success - and now, of course the thing is now in a totally uncertain state. It won't ask for sync, but if iTunes starts, the iPad carries on.
Deleted and reinstalled iTunes etc. No success. Tried again (and again? - I have lost track)
Someone suggested going back to iTunes 11.4. Tried that (once sorted out the library files have been changed). Now, same result. (it all worked happily previously)
Tried a hard reset on the iPad. No luck
Discovered one post suggest that QuickTime may be a problem. Deleted iTunes and Quick Time. Reinstalled iTunes. No success.
Discovered turingtest's post "Troubleshooting issues with iTunes for Windows" . Followed the steps, including deleting the folders (only Program Files (x86)/common files/apple were there) and turned off AVG. Same bad result.
Status:
I am thoroughly out of sorts. And it is Tax time, which improve my temper.
iTunes 12.0.1.26 installed. iCloud installed
windows 7 SP1. The PC is not asking for any updates.
Qucktime not installed
iOS 8.1.2
iPad is probably useless, until problem solved - not all photos or apps downloaded
HELP!!
iPad Air, iOS 8.1.2, Windows 7 -
Windows Message 'iTunes has stopped working' and fails to sync my iPhone
Ive synced my iPhone so many times, but now its decided it doesnt want to co-operate. I dont have that much knowledge of iPhones when they go wrong.. So heres what happens and what I need help with..
I connect my iPhone to iTunes and it starts syncing and backing up my iPhone and when it gets to loading songs it gets to about the second song and a windows message pops up and says
iTunes has stopped working
Windows can check online for a solition to the problem (i have clicked this and nothing happens)
and it also just tells me to close the program
Its beyond frustrating now, its happened about 10 times
I also downloaded the latest version of iTunes but that hasnt helped...
Help!Maybe you should try to re-install iTunes cleanly as described below:
http://support.apple.com/kb/HT1925
Hope this helps! -
I just got the new iPhone 5 c. i want to be able to sync all of my stuff an so far it all has except my rintones an text tones. when i try to do it using iTunes it says iTunes has stopped working closes an then just repeats each time i try. i have tried unistalling an reinstalling iTunes an it wont even work. im at wits end. that is alot of money lost if i cant get them back
When I contacted apple they told me to uninstall an reinstall iTunes on the computer. That worked for allowing me to look at things but didn't solve getting back my stuff that just seems to b gone. :(
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