ITunes syncing issues ... please help

I recently got a MacBook Air and am trying to sync all my music from my old laptop and my iPhone, but I don't think I'm doing this right. I've gotten to the screen in iTunes to "download all" music from other devices (not this computer), and it seems be frozen there. All the songs have turned grey and there is a progress circle looking thing next to them, but it is not moving. I see the songs in my "main library," but they are all greyed out there too.I can't do anything on my computer here for that, and am starting to get seriously aggrivated. Has anyone run into this problem before? Does anybody know how to remedy this?

Hey Davidl678,
Thanks for the question. It sounds like you are unable to download the purchases from your purchase history, because iTunes believes the songs to be in your library. It may be necessary to delete the items from your library, then re-download from your purchase history. Before doing so, you may want to take note of which song are available for re-download:
iTunes 11 for Windows: Delete songs, playlists, or other items
http://support.apple.com/kb/PH12359
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Thanks,
Matt M.

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