ITunes tells me that I cannot play HD movie on my computer.

I hooked up my PC to my HDTV to be able to watch movies from iTunes. When I click to rent a movie in HD, it tells me that my computer cannot play movies in HD so it just gives me the option to watch it in SD. My computer has all the requirements to play HD content except that I just have a VGA cable from my computer to my TV. I don't have any way to connect any HDMI cable from my computer. Anyway, I was wondering if iTunes can recognize that I don't have any HDMI output on my computer so warn me that I cannot watch HD movie on my computer. I did watch HD movie on iTunes before on a older computer through a VGA cable so I don't know why it is not working now. I contacted Apple but they just give me links to resources that are not helpful. I will appreciate if anybody can help.

You won't be able to watch it though home sharing. You will need to find the movie in ATV which hopefully is using the same AppleID it was purchased with, and it should let you start the download to watch it. With rentals you will have to download the movie completly before you start watching it.

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I cannot get itunes to sync all of my songs to my iphone. Itunes tells me that it cannot locate the files for these songs. How do I fix this?

When I attempt to sync my i phone with itunes on my computer not all of the songs make it to my phone. Itunes is telling me that it cannot find the files for these songs. How do I fix this?

Hi fishonfoot,
Thanks for visiting Apple Support Communities.
You may want to use this article as a guide to determine if the songs are on your computer:
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
If the missing songs were purchased from the iTunes Store, see this article for the steps to download them again:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
Best Regards,
Jeremy

HT3209 I have an HD laptop and itunes still says that I cannot play HD

I have bought many HD films from itunes however now it is saying that my laptop is not compatible for HD playing, my laptop is an Acer Aspire 8943G which has a 1080p screen

go to the store tap up on the top of itunes and click the store tab and on therir ther should be some thing that says aturize computer click that and it should say you have so many computers regsterd if that dos not work just talk to me hope this worked

I'm trying to Update my IOs but Itunes tells me that it cannot backup because the iPhone disconnected, which is not true as it IS connected

When I try and sync my iPhone or update the iOS using iTunes, I get the message iTunes could not back up the iPhone because the iPhone disconnected

Clean the connector on the bottom of the phone with a soft dry toothbrush, and inspect it with a magnifying glass to make sure it is clean and has no bent pins.
If this does not fix it disable the firewall and antivirus on your phone. And if that doesn't fix it you most likely have a hardware problem.
To ask Apple call them or visit an Apple store.

Safari cannot play a movie from Apple's site

Hi All,
I was actually quite a bit surpriesed that Safari cannot play a movie from the Apple's web-site itself...! It is nothing special - just the 4S TV add with Santa Clause. The same link is working fine with Chrome.
Any ideas? I guess it is some sort of Preferences settings?
Merry Christmas!
Bojidar

Might be a Safari extension preventing the video from loading.
Go to your Safari menu bar click Safari > Preferences then select the Extensions tab.
If youi have any installed, turn that off, quit then relaunch Safari to test.

I'm finding that songs that I have imported to Itunes are suddenly showing with "Exclamation" marks and Itunes tells me that the original file cannot be found. When I tell it to locate the file, it can't do it.

I'm finding that songs that I have imported into Itunes and played before are suddenly showing an"Exclamation" mark and Itunes tells me that the original file cannot be found. When I tell it to locate the file, it can't do it. I went to the Itunes help for locating files, but that still won't do it. It seems that somehow they are getting deleted, but not by me that I know of.
Can anyone help me?

Maybe you rename it. Somehow the path to the songs have changed if not deleted.
In Finder go to "Macintosh/Users/username/music/iTunes/iTunes Media/Music" that's where all your songs located so if those songs are not there you get an exclamation mark. You can delete those entries in iTunes and re-import again.

I have a problem with my itunes. I cannot transfer apps from the itunes to my iphone 4s. Any time I try to snyc itunes tells me "The iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone. HELP

I have a problem with my itunes. I cannot transfer apps from the itunes to my iphone 4s. Any time I try to snyc itunes tells me "The iphone could not be synced because this computer is no longer authorized for purchased items that are on this iphone. To authorize this computer for items purchased from the itunes store, choose, Store > Authorize This Computer. But anytime I authorize it tells me you have authorized including this computer 2 out 5 computers. And if I try again the same story over and over again. But I have many apps on my itunes which I want to transfer. Please someone help me.

Well Authorize the Computer...........

HT203167 iTunes tells me that my computer is not authorized to play the movie that I downloaded a few years ago, on an older computer. What do I have to do to play it?

iTunes tells me that my computer is not authorized to play the movie that I downloaded a few years ago, on an older computer. What do I have to do to play it?

In iTunes from the Store menu select Authorize This Computer.
Read here > http://support.apple.com/kb/HT1420
Not for iTunes 11: Press Alt to show the Menu Bar
Hope that helps

How can I relocate songs from my Itunes? Itunes tells me that the original files can not be found! can someone help?

How can I relocate songs from my Itunes? Itunes tells me that the original files can not be found! can someone help?

punzete wrote:
I can't do it that way. I erase these songs from the iTunes Library, but when I sycronize the iPhone, all these songs are copied again to the Library. Isn't there any way to stop that? Everything I buy on iTunes Store through my iPhone cannot be erased from the iPhone?
WHY can't you do it the way 100 million people do it?

Cannot play "protected movie" on display, but I purchased it through iTunes

Why can't I play movies that I legally purchased in iTunes on any display I like? With these restrictions why should I buy any more movies from iTunes? I get the message that I cannot play movies and TV Shows that I purchased on an "unauthorized display". However, movies that I own the DVD for, I can translate and play on the same display.
Question: Am I missing anything, such that I should be able to play these purchased movies or shows on any displays (or how do displays become "authorized")? Or am I simply SOL for any content I buy from iTunes? Hence, no reason to do this in the future.

I suggest reading through this support article to understand your usage rights. This is not done arbitrarily by Apple, the requirements are in place because of demands of the copyright holders:
http://support.apple.com/kb/HT1906#faq9

I cannot play a movie I just recently downloaded from the iTunes store

I cannot play a movie I just recently downloaded from the iTunes store

I purchased an album from the iTunes store VIA the wish list Purchase option.
The 2 albums and 3 songs were purchased. However, one of my songs was stuck in the "Computer is not authorized / Already Authorized" loop. Where it asks me to authorize a song, but then says the computer is already authorized and doesn't play the song.
I noticed looking at "Get Info" there were two key differences.
The songs that were valid and would play have:
Kind: Purchased AAC audio file
Purchased by: **********
Account Name: *****@gmail.com
The one song that would NOT play and caused the authorization loop has:
Kind: AAC audio file
Purchased by: <this field was NOT PRESENT like it was on the other files>
Account Name: *****@gmail.com
(**** = redacted, however the two Account Name fields were identical)
As you can see, the Account name match, but the "Purchased By" field is missing and the Kind is not marked as "purchased".
THIS IS A BUG. As the entire album was bought under the same method, same time, and same account, yet, one file is improperly tagged, and does not play. The trouble file was found in iTunes store, added to Wish list, and purchased in the same session, no other log-off, shutdown, or iTunes restart to cause a selection of anouther account name.
This leads me to believe that iTunes is not properly tagging a file after it is downloaded that it has been purchased, thus, causing the loop.
Apple can't blame anyone else here, as only apple hardware and software were involved in this. MacBook Pro, OS X 10.6. iTunes 10.7 (21)

I am using Firefox 3.6.13 and have installed Windows Media Player 1.0.0.8 for Firefox. However, if I attempt to open a file with a .wmv extension it appears to function properly, except, that I cannot "play" the file. What am I doing wrong?

# Question
I am using Firefox 3.6.13 and have installed Windows Media Player 1.0.0.8 for Firefox. However, if I attempt to open a file with a .wmv extension it appears to function properly, except, that I cannot "play" the file. What am I doing wrong?

You probably have not seen anyone reporting the exact same problem as you. All three crash reports have the same crash signature and as currently ranked 67 it is not the commonest of reasons for a crash.
I hope you enter your email contact information when reporting crashes. I note you see this crash when using videos, others may possibly see this crash in other circumstances.
You have already tried the obvious, attempts at a fix so it is now down to wait and see, maybe developers working on the bug will report something or fix it.
Did you try my suggestion of installing portable ESR ?
For forum cross referencing purposes
* Crash Reports for Crash IDs <br />bp-71697f5d-41d4-48ae-9db9-3e6302130607<br /> bp-6e1347bc-153f-433a-9c35-a5f022130607<br /> bp-92a533a2-9e09-4c1e-8df7-deb4c2130607
*(all three) Crash Signature: EnumSoftwareMFTs(_GUID const&, unsigned int, __MIDL___MIDL_itf_mfobjects_0000_0006_0003 const*, __MIDL___MIDL_itf_mfobjects_0000_0006_0003 const*, IMFActivate***, unsigned int*)
* Related bug 858667 NEW crash in mozilla::wmf::MFTEnumEx @ EnumSoftwareMFTs
*I note this was first seen in Fx21 and is 100% Windows 7
<br />

I have a used mac computer. I want to sync and update my iphone. Currently itunes tells me that my iphone is connected to a different itunes account. How do I make itunes sync and update my phone without deleting all the current information on my phone?

I have a used mac computer. I want to sync and update my iphone. Currently itunes tells me that my iphone is connected to a different itunes account and will sync, but delete everything from my phone. How do I make itunes sync and update my phone without deleting all the current information on my phone?

Iphone will sync with one and only one cpomptuer at a time. Syncing to another will erase the current content and replace with content from the new computer. This is the design of the iphone.
It will erase the content when you sync.
Why not update from the comptuer with which you normally sync?

I just got a new computer. Itunes tells me that it wants to erase my ipod and install a new library. How do I get the old library on my new itunes/

I just got a new computer. Itunes tells me that it wants to erase my ipod and install a new library. How do I get the old library on my new itunes?

Launch iTunes on the new computer. From the iTunes menu bar click Store / Authorize This Computer.
Connect the iPod to your computer then select it under Devices left side of the iTunes window.
Then from the iTunes menu bar click File / Transfer Purchases From..

My phone got changed to another language and now my phone is disabled from trying to unlock it numerous amounts of times. The phone tells me to connect to itunes, but itunes tells me that I must insert the password into the iphone before proceeding.

my phone is disabled because the language got changed and I kept trying to unlock it. It tells me to connect to itunes but then itunes tells me that I have to insert the password on my iphone before proceeding. I am unable to type in the password. Help!!

If you forgot your passcode, you have to use recovery mode to restore
http://support.apple.com/kb/HT1808

ITunes tells me that I cannot play HD movie on my computer.

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