Itunes tells me the iphone can not be used because the required software is not installed

please someone tell me how to fix this i just want to put music on my iphone 4s

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Similar Messages

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

My iphone not connected to my computer,it shows the message "this iphone can't be used.because the required software is not installed".but i already installed itunes 64 bit...help me

does it show up in explore as a camera ?

I have installed the new up to date itunes which i can open on my PC, however when i connect my ipad or iphone i get an error saying i cannot use the device as the require software isn't installed?? I'm very confused please help......

I have installed the new up to date itunes which i can open on my PC, however when i connect my ipad or iphone i get an error saying i cannot use the device as the require software isn't installed?? I'm very confused please help......

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Hello, my iphone for several times shows me this message "this iphone can't be used because the Apple Mobile Device service not started". I need help because i'm enable do download the new update. Thanks

Hello, my iphone for several times shows me this message "this iphone can't be used because the Apple Mobile Device service not started".
I need help, because i'm enable do download the new update.
Thanks

Type "Apple Mobile Device service" into the search bar at the top of this age by "Support" and read the resulting help articles.

ITunes says my iPod touch can't be used because I need the latest version of iTunes, but that's the one I have. What should I do?

iTunes says my iPod touch can't be used because I need the latest version of iTunes, but that's the one I have. What should I do?

Just what are you doing and and what is the exact wording of the message?
What version of iTunes is installed on the computer? The latest is 11/2

I'm getting an error message saying iPhone 4S cannot be used because it requires iTunes version 11.1 or later. I've checked

I'm getting an error message saying iPhone 4S cannot be used because it requires iTunes version 11.1 or later. I've checked

Download itunes 11.1 from
www.apple.com/itunes/download/
from Safari. Not Google Chrome! It only offers 11.0.5 in google chrome. I had the same problem and fixed it by downloading the newest itunes (11.1) from Safari.

'm trying to set my ipad and it said the required software isn't installed

I'm trying to set up my ipad dowload the new version of itunes and still when I connected it said that the required software isn't installed. Help

First, try resetting your iPad. Hold the home and on/off buttons together for about 10 seconds till the Apple logo appears. Do this while not connected to iTunes on your computer.
If that does not help (it certainly won't hurt), let us know what version of iTunes you're running and on what type of computer (Windows or Mac).

My ipod/iphone cannot be used because the required software isn"t installed

I am trying to connect my ipod touch and my iphone to my itunes.it is telling me to use the itunes installer and remove itunes and install the 64 bit version.I did that and I still get the same message

I would try removing and reinstalling the Apple software as specified here:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

When i plug in my iphone to itunes, it says "Iphone can't be used because mobile device service is not started" HELP!

this has begun happening as soon as i installed the new OS... anything will help thanks!

http://support.apple.com/kb/ts1567

How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64version.

Hi. How come iTunes keeps saying:"this iPod can not be used because the required software is not installed. Run the iTunes installer to remove iTunes, then install the 64 bit version of iTunes?" Wth...i am using the 64 bit version of itunes. Why does it keep saying that? Will someone Help me please!? This is is getting frustrating. I already had done a full removal of everything! I even removed and deleted my library...then had to put all 500 songs back on one by one. So, i don't have to remove everything again, just to get my ipod to work on here. You, know before the itunes update, my ipod and itunes were working just fine.

wow, that was a quick reply. lol. but i have removed everything. I wasn't even able to get iTunes on my computer for a little while. i kept getting errors on that. Now it's saying that the required software isn't installed. Hmm, could it be referring to Apple Mobile Device Support? That is supposed to be installed with when iTunes gets installed right? I only ask, because that didn't get installed with the itunes setup.

This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes

I have seen others post this same question but the answers provided does not resolve my problem. My iPad Air is running iOS 7.1.2. I have been using this same computer for three years. It has Windows 7 home premium, service pack 1, 64-bit Operating System, Intel 3.4GHZ computer and 16.0 GB . I used this same computer with my iPad2 for several years. I purchased an iPad Air a year ago. I never had a problem with either iPad using iTunes. About a week ago, my computer would no longer recognize the iPad Air. I thought it must be a driver problem or iTunes somehow became corrupted. I uninstalled all of the Apple products except for iCloud and deleted any Apple software left in my Program Files and Program Files (x86). I then downloaded from Apple, iTunes64Setup.exe which is a 110,833 KB program. I installed the program without a problem. It installed Bonjour, Apple Software Update, Apple Application Support and iTunes. These programs I had previously uninstalled. I then brought up iTunes. I now plugged in my iPad Air and a popup message appeared "This iPad cannot be used because the required software is not installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes". OK, I did as instructed. I used the iTunes installer to remove iTunes then ran iTunes64Setup.exe. I brought up iTunes and got the same message. "This iPad cannot be used because the required software is nt installed. Run the iTunes installer to remove iTunes then install the 64-bit version of iTunes" In general, I have found the Apple software to be robust and reliable. This situation however is very disappointing. I am hoping that someone has an answer that I can use to resolve my problem.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component, such as Apple Mobile Device Support, won't install normally.
In your case I suggest you start with a clean download of the setup file using the direct link. If reinstalling AMDS alone doesn't work try tearing everything down again.
tt2

Uploaded latest version of itunes on imac. Can not install?

Uploaded Itunes 11 on imac. Can not install.

iTunes 11 requires Snow Leopard 10.6.8. According to your signature you have Leopard 10.5.8, so you can't install it. If you don't have the highest version Leopard can handle then Software Update will update it for you, but for iTunes 11 you would have to upgrade your computer to Snow Leopard. This is available in the online Apple Store:
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
Your Mac must have an Intel processor, 1GB of RAM and 5GB of free hard disk space - with a 2009 model you should be OK.

My ipod 4th gen can't be used because it needs 10.5, but I have itunes 10.7

I had downloaded itunes 11. I was sick and tired of it not syncing my songs, so I uninstalled it and downloaded 10.7. After a while, it finished installing, and everything seemed to go back to normal. However, when I plugged in my 4th gen iPod, it said it can't be used because it requires cersion 10.5 and higher. But I downloaded 10.7. I'm have Windows 7! HELP!

how did you remove iTunes? Did you uninstall only iTunes or all components? This is necessary.
Check out this : http://support.apple.com/kb/HT1923
Use that article and try it again.
By the way, when you have an issue, the first thing to check is whether your software is up-to-date.

I can not install Lion or Snow Leopard on my mac book pro

I can´t install Lion or Snow Leopard on my mac book pro. I tells me that it can not install because :can not get the extra components required to install mac os x.

Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: @(#)PROGRAM:Install PROJECT:Install-686.2
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: @(#)PROGRAM:IA PROJECT:InstallAssistant-209
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Hardware: MacBookPro5,3 @ 2.80 GHz (x 2), 8192 MB RAM
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Running OS Build: Mac OS X 10.7.2 (11C74)
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: PWD=/
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: SHLVL=1
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: __OSINSTALL_ENVIRONMENT=1
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: CI_DEFAULT_OPENCL_USAGE=0
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: OS_INSTALL=1
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Env: _=/System/Installation/CDIS/LCA.app/Contents/MacOS/LCA
Dec 31 22:56:47 localhost Install Mac OS X Lion[343]: Using distribution archive from /Volumes/Image Volume/Packages/OSInstall.mpkg
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: Using product <OSInstallDVDProduct> based on media at /Volumes/Image Volume at distance 10
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: Using product <OSInstallESDProduct> based on distribution at /Volumes/Image Volume/Packages/OSInstall.mpkg at distance 5
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: Checking Software Update catalog URL http://swscan.apple.com/content/catalogs/others/index-lion-snowleopard-leopard.m erged-1.sucatalog
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ->T+[DMToolBootPreference getPartitionBootability:]: inUDS=0x1144acc30=disk0s2=Mac os X
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMBootable=1            (bootable right now without any further action)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMBootCapable=0         (bootable if you call MKCFPrepareBootDevice)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMBootSurgeryRequired=0 (for primitive MBR on BIOS, add boot block and loader)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMFSSurgeryRequired=0   (for primitive MBR on BIOS, add boot block and loader)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM ..T+[DMToolBootPreference getPartitionBootability:]: PMNewfsRequired=0       (bootable with MKCFPrep but it will rudely carve)
Dec 31 22:56:49 localhost diskmanagementd[332]: DM <-T+[DMToolBootPreference getPartitionBootability:]: MKerr=0 out=4=0x4
Dec 31 22:56:49 localhost Install Mac OS X Lion[343]: No available package ref for compatibility update. Ignoring.
Dec 31 22:57:04 localhost Install Mac OS X Lion[343]: Using product <OSSoftwareUpdateCatalogProduct> from product keys 11C74_ServerEssentials at distance 25
Dec 31 22:57:06 localhost Install Mac OS X Lion[343]: Created IATool object:15d114d0
Dec 31 22:57:08 localhost Install Mac OS X Lion[343]: Preventing machine sleep.
Dec 31 22:57:08 localhost Install Mac OS X Lion[343]: Using product IA_PKSecureNetEnabledProduct <file://localhost/Volumes/Mac%20os%20X/Mac%20OS%20X%20Install%20Data/> at distance 5
Dec 31 22:57:08 localhost Install Mac OS X Lion[343]: Using mutable product path: /Volumes/Mac os X/Mac OS X Install Data
Dec 31 22:57:08 localhost Install Mac OS X Lion[343]: Retrieving 50 packages (3.766 GB)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Failed to verify Danish.pkg: xar_verify failed
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Retrying file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg after 1 failure(s)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Retrying file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg after 2 failure(s)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Retrying file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg after 3 failure(s)
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Failed to retrieve file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg (Error Domain=com.apple.PackageKit.PKFileDownload Code=3 "The operation couldn’t be completed. (com.apple.PackageKit.PKFileDownload error 3.)")
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Failed to download package from file://localhost/Volumes/Image%20Volume/Packages/Danish.pkg and no alternate source.
Dec 31 22:57:42 localhost Install Mac OS X Lion[343]: Stopped operation queue with Error Domain=IAErrorDomain Code=402 "Kan ikke hente de ekstra komponenter, der kræves til installering af Mac OS X." UserInfo=0x115d8b540 {NSLocalizedDescription=Kan ikke hente de ekstra komponenter, der kræves til installering af Mac OS X., NSUnderlyingError=0x117362000 "The operation couldn’t be completed. (com.apple.PackageKit.PKFileDownload error 3.)"}

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes

This iphone can not be used because the required software is not installed. Run the itunes installer to remove itunes, then install the 64bit version of itunes
I keep getting the above error everytime I plug in my iphone.
I am not daft, I do have the 64bit version of iTunes installed already. When I installed itunes 10.5 and more recently 10.5.1 I got an error message that rolls back a section of the installation (The updater I think) before finishing off installing iTunes.
After the installation iTunes will work normally apart from when I try to connect a device. At which point I get the title error message and I can not sync my phone.
It's probably down to Itunes not installing properly however no matter what I try I can not sort the problem out. I've tried uninstalling all apple programmes followed by a registry clean, then reinstall. I've tried the same again but in a specific order. I've tried repairing iTunes, repairing the updater etc etc. Nothing seems to work. I'm out of ideas.
Has anybody had this problem? Please can somebody tell me how to fix it!
Getting an iPad this Christmas and if I can't sync that up to my PC I may just have to go over to ANDROID!!!

Is there a way to install this on its own?
Yeah, let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunes64Setup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunes64Setup.exe, and select "Extract to iTunes64Setup". WinRAR will expand the contents of the file into a folder called "iTunes64Setup".
Go into the folder and doubleclick the AppleMobileDeviceSupport64.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport64.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

HT4061 i bought an iphone 3g for cheep and when i turn it on it tells me your iphone could not be activated because the activation server is unavailable what can i do to just have it working legit ?? , please anyone that could help me out

i bought an iphone 3g but not in a shop and when i turn it on it tells me your iphone could not be activated because the activation server is unavailable what can i do to just have it working legit ?? , please anyone that could help me out

Generally, that means the phone has been jailbroken (hacked). You can try restoring it as new using iTunes. Beyond that, there's really nothing we can advise as jailbroken phones can't be supported on these forums.
See also Lawrence's post in this thread:
https://discussions.apple.com/thread/5186252?tstart=0
Best of luck.

Itunes tells me the iphone can not be used because the required software is not installed

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