ITunes thinks my new iPod is my old one

Brand new iPod vid. Xmas present. Very happy.
Installed software, plugged into iMac, songs update onto the iPod flawlessly UNTIL a message informs me some songs have not been updated, because my iPod software is out of date... please visit apple.com/ipod etc etc.
What the ****? How is it out of date. It's brand new. What's more: the newly installed iPod updater can't see any ipod, even though its mounted on the desktop. AND: in iTunes, under the iPod options, there are no options for videos or photos, and lo-and-behold, there are no photos or videos on my ipod.
Up until yesterday I used my 3rd Gen 20gb ipod. Does my iMac think I still am using that old one? Is that why it wont stick my photos/vids onto my new one? And how can I update my iPod software if the updater wont see it?
Rebooted, repaired permissions, reset ipod, shutdown itunes and restarted it, nothing works. Do i need to delete some file that is perhaps telling itunes that the ipod is a 3rd gen? Somebody help i want to watch videos on it!!!
I have run software update. Nothing to update from software update. I've just plugged it into a PC, it works flawlessly, iTunes displays all the correct options for videos and pictures and also iPod Updater works too, I restored the iPod and then returned to my iMac hoping for a change.... Nada. Still no video/photo options in iTunes, updater shouts at me to plug in an iPod. What the **** is going on. I even tried dragging my iTunes to the Trash and reinstalling. No change.
I'm pretty sure I'm not missing any iPod updater. I've installed it from the iPod cd, run software update, and manually downloaded the latest version (11-17 right?). And it still won't see my ipod. And itunes still thinks my ipod is out of date (cos im pretty sure it thinks its my old ipod!!!).
Believe it or not I'm right to some extent. Check this out. When you plug an iPod in and go to the iPod options in iTunes, in the top right hand corner of the window it informs you in pale grey text what version of software is on your current iPod. Mine says 6.0.
6.0!!!!!!!!!!!
Version 6.0 of a 5th gen VIDEO iPod. I think not you scumbag computer.
My 3rd gen was I believe on software version 2.3, so i have no idea why it says 6.0, but i know that my 5th gen definitely shouldnt be on 6.0. But perhaps itunes does in fact believe that this is my old ipod and is therefore refusing to put videos and pictures on it. How the **** do i convince it otherwise?
This is fairly crap from Apple i must say. I cant be the only person in the world to plug in a 5th gen after using a 3rd gen so why all the hassle? Its ridiculous and my ENTIRE christmas is ruined......
Seriously tho, somebody help me

I have had the same problem. I followed the directions I see here to delete ipod.plist file in preferences and then reconnect ipod. I did this and I still can't get the video preference to show up. Is there something else I need to do? When I try to do the ipod update it still says that my ipod has an old os on it which is the os that is on my 3rd generation ipod. I really am very frustrated. I did everything that you did and feel like you do. I just still can't get it to show video preference. Any help would be much appreciated. I'm losing my mind!!! Thanks!
Imac G3   Mac OS X (10.3.9)   Video Ipod

Similar Messages

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