Itunes tv episode purchase not showing up in cloud

My wife just purchased a TV episode on her laptop (associated with my ID). I went to download it to my ipad so I can also watch it on my commute, but it doesn't show up in the cloud.  I checked the purchase history and all it shows is "Not Available", by artist "Not Available" for $1.99.  Any ideas?  Has anyone else ran into this problem?

This is all getting very frustrating.
I just purchased a season pass to the Walking Dead.  Maybe I am a glutton for punishment, but I bought it through iTunes thinking that maybe this whole thing was a hiccup from the iCloud activation.  Well, it wasn't.  The episodes downloaded just fine, but, again, don't show in my "purchased" list.  I had to stream it from my MacBook Air.  Not something I want to do since I bought the Apple TV 2.0. 
I continually write tech support, but I keep getting the run around from the iTunes Store support.  And, of course, they don't have a direct line to call.
I will give them a couple more chances, then I am sending an email to Apple Corporate.  This is ridiculous!

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