ITunes TV show episodes are incomplete

I downloaded some "Commander in Chief" episodes and was disappointed to find out that they were incomplete. That is, the show's opening sequences (the part that shows the actors, etc., and includes a show's theme music) are not included!
I don't actually get the show itself where I live, so I can't even tell from the downloaded episodes who all the regular cast are (though I recognize Geena Davis).
I wrote Apple about it and they responded, basically, that that's the way it is.
I really think for honesty's sake that Apple should note that the episodes are not complete start-to-finish episodes in the store itself so people are given fair warning.
doug

Doug,
The most likely cause is just like the missing Beatles catalog from the iTunes Music Store. The copyright holders of the opening theme music refuse to let their material sell through digital channels. And the show's producers just cut the sequence rather than pick different music or release it without music.
Some TV shows sold on DVD even come with completely different music tracks - Married With Children DVDs, for instance, don't include the classic opening theme of "Love and Marriage" from Frank Sinatra.
How they (the owners of the show who provide the file to Apple, not Apple) deal with the situation is their concern. And you need to go to the producers of Commander in Chief to get a response on the issue. Apple is just a retailer in this situation, they don't produce the content available in the store.

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ITunes TV show downloads are slow on iPhone

TV shows download quickly on my iMac, but very very slowly on my iPhone, even though they're on the same WIFI connection. Unfortunately I've locked myself out of my own iTunes account on my iMac by logging in to a friend's account.

the new release of itunes 10 seems to have fixed this problem,
just wanted to get rid of this question in my unresolved questions,
thanks.

4 of the songs on a recently purchased album do not appear on my computer. I bought the album on my phone, and all of the songs are accounted for there, but on my computer it shows as an incomplete album and ITunes wants me to buy the missing songs?

I recently purchased Slipknot's ".5: The Gray Chapter" on my phone via an ITunes gift card worth $15 dollars. The album did have some trouble downloading because of a bad signal, and a good number of songs "could not be downloaded at this time". To download the missing songs, I had to go into ITunes store>more>purchased>music>all songs and click download on the few that didn't. This fixed that problem, and now the entire album is on my phone, but when the album transferred over to my computer, 4 of the songs still did not appear. Not only that, it says that they have not been purchased. The ITunes card I used only has a dollor left on it, so I know it registered the purchase. The 10th, 14th, 15th, and 16th tracks still have $1.29 next to them, and ITunes is showing the album as an incomplete.

We are having this same issue. We have over 200 songs that are now missing and only our most recent ones show up in our ITunes library. Fortunately we have one phone that still has all of our music still in tact. This phone is no longer one I will be using as I upgraded to the Iphone 6, and only the most recent purchased songs remain. The rest are no where to be found and the iTunes store shows that I would need to re-purchase. Not sure what to do as when I tried to sync my last phone, all the songs were gone.

All my itunes tv shows work except one - the episodes in this series are all light grey so i can't click on them or the icloud icons with the arrow next to each episode. It says that i have purchased them on itunes - what do i do?

All my itunes tv shows work except one - the episodes in this series are all light grey so i can't click on them or the icloud icons with the arrow next to each episode. It says that i have purchased them on itunes - what do i do?

Welcome to the Apple Community.
You can't play music from the computer if there is none there. If you are using iTunes Match you should now be able to download and play all your music on the Apple TV from the music feature on the main page.

TS1424 I downloaded an album, but most of the songs are incomplete. The itunes list shows the appropriate song length, but the actual songs are not completely downloaded - meaning it does not give me the option of finishing the download.

I purchased a complete album, but most songs are only about a minute in duration rather than their actual lengths. The times showing indicate the full song was downloaded, but in reality, its like listening to a sample. I want to get entire songs, but the itunes list shows it as downloaded, so it does not seem to give me the option to download again. I sure would like to get what I paid for. Any suggestions?

If your country's iTunes Store allows you to redownload purchased tracks, I'd delete your current copies of the dodgy tracks and try redownloading fresh copies. For instructions, see the following document:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
Otherwise, I'd report the problem to the iTunes Store.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the items that are not playing properly. If you can't see "Report a Problem" next to the items, click the "Report a problem" button. Now click the "Report a Problem" links next to the items.

ITunes 11.0.1 no longer shows my TV Shows that are in the cloud

After upgrading to iTunes 11.0.1, it seems my TV Shows that are in the cloud, but not downloaded locally no longer show up in my library. I verified that Show TV Shows in the cloud is selected and if I goto the iTunes Store and look under purchased they are there. Also, if I delete an episode of the TV show and send it to the trash, it no longer shows that it's available in the cloud, it just gets removed from my library.

I experienced the same issue. I am familiar with it from previous versions of iTunes and located the correct "Show iTunes Purchases in the Cloud" checkbox on your screen capture. Wasn't on mine. I decided to reinstall iTunes 11.0.1 and, as you can see from my screen grab, it is there now. Problem solved.

ITunes TV show Season Pass is NOT downloading newly available episodes

Problem: iTunes TV show Season Pass is NOT downloading newly available episodes even though new content is fully available on iTunes Store for purchase as single episodes
I purchased Season 4 of The Vampire Diaries on Thursday 10/11. The 1st episode, called "Growing Pains," aired on the evening of Thursday 10/11 and has been available since approx. 2 am EST Friday 10/12 for purchase/download on the iTunes Store, but it is NOT automatically downloading to my iTunes account even though I repeatedly click "Check for Available Downloads." The button to purchase the single episode in the iTunes Store is activated, meaning anyone can purchase that individual episode for $2.99, but I paid for the whole Season Pass and I can't retrieve this single episode.
My iTunes is NOT recognizing that there is an Episode 1 available for download. I rebooted my Mac, restarted iTunes, logged into the iTunes store to click on "Purchased" content and try to force a download, all to no avail -- the screen listing the episodes available for download under my Purchased account fails to list Episode 1 of this TV show. It as though this Episode is invisible to my iTunes account/download queue. Yet, Episode 1 is sitting on the iTunes Store server and has been there for the past day.
I have clearly identified this problem to Apple Customer Service and they did not seem to intially understand my problem. They told me that it takes a few days for TV networks to make an episode available to the iTunes store, and therefore I should wait for a few days -- this totally misses the issue! The premiere episode has already been provided by the TV network to iTunes, and is available now on the iTunes Store. The problem is a technological server-side one, where for some reason my iTunes download queue is not picking up on the fact that there is new, pre-paid content available for download.
Please help if you experienced similar issues with your Season Pass. I bought a Season Pass for last year and it worked without any problems -- all episodes aired on Thursday nights and were downloaded by 2 or 3 am Friday morning. I am thinking of cancelling/refunding the Season Pass, and just paying for Hulu+ instead of waiting around hoping for Customer Service to finally read my email and DO something instead of telling me to "wait a few days."
Below is my email thread with Customer Service. I can't believe there is no longer phone support to talk to a live person, who should be able to reset my download queue -- or do something on the server-side -- easily.
*Just a girl, in front of the TV after she cut off cable, waiting for her favorite show that she paid for to download.
On Fri, Oct 12, 2012 at 4:18 PM, iTunes Store <[email protected]> wrote:
Hello [     ], I apologized for any inconvenience this issue has caused. I reviewed your account and it appears that episode is not yet posted on your account. This is the reason why it has not automatically downloaded on your account. With that being said, please try to wait for a few days or try to download the episode using iTunes in the Cloud feature. Your patience in this matter is greatly appreciated.
Sincerely, [     ]
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/ Please Note: I work T-S, 6-3PM CT.
Thank you for allowing me the opportunity to assist you.
Thanks. The problem is, this Episode "Growing Pains" IS already available
on iTunes for individual purchase for $2.99, and has been available since 2
am EST last night. The issue isn't its availability from the TV network --
it's the Season Pass queue for downloads not recognizing that this episode
should be downloaded.
On Fri, Oct 12, 2012 at 3:09 PM, iTunes Store
<[email protected]>wrote:
> Hello [     ],
>
> Thanks for your reply. I see now that you are unable to download "Growing
> Pains" which is supposed to be included on your season pass "The Vampire
> Diaries, Season 4".
>
> Generally, the television networks provide Apple with the latest episode
> of each show within 24 hours of the original air time. Occasionally, there
> can be a delay. I recommend to please wait for a few days.
>
> You can rest assured that Apple is working to make this episode available
> on the iTunes Store as soon as possible.
>
> Thank you for your patience. Apple appreciates your business and loyalty.
>
> Sincerely,
>
> [     ]
> iTunes Store/Mac App Store Customer Support
> http://www.apple.com/support/itunes/ww/
>
> Please Note: I work T-S, 6-3PM CT.
> Thank you for allowing me the opportunity to assist you.

Hi,
I'm having the same problem on Windows and Mac, neither automatically download episodes from any of my season passes, nor do they find it when I select "Check for available downloads," it informs me all episodes have been downloaded for my Apple ID, which in fact they have not.
I have to find the episode in my Library(which shows all available episodes on my computer and in the iTunes Store) and from there I have to manually click to download. I tried deauthorizing all my computers and reauthorizing just one computer, and that didn't work either. I also deleted my other device(iPad) from the "iTunes in the Cloud" just in case there was some issue associated with that, and that didn't work either.
It’s sad that the iTunes rep didn't really "listen" to what you said. I find this happens at many other companies too. They often are trying to fit your problem into some prepared script or solution, or they are distracted or in a hurry and don't actually read or listen fully to an even well defined account of the problem.
Best of luck to us all! Hope they fixed it soon.

The location for my music folders in itunes is showing correctly (E:\itunes\iTunes Media) but none of the songs are showing in my itunes library. Would be extremely grateful of any suggestions

The location for my music folders in itunes is showing correctly (E:\itunes\iTunes Media) but none of the songs are showing in my itunes library. Would be extremely grateful for any suggestions

Empty/corrupt library after upgrade/crash
Hopefully it's not been too long since you last upgraded iTunes, in fact if you get an empty/incomplete library immediately after upgrading then with the following steps youshouldn't lose a thing or need to do any further housekeeping. In the Previous iTunes Libraries folder should be a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename iTunes Library.itl as iTunes Library (Corrupt).itl and then rename the restored file as iTunes Library.itl. Start iTunes. Should all be good, bar any recent additions to or deletions from your library.
See iTunes Folder Watch for a tool to catch up with any changes since the backup file was created.
When you get it all working make a backup!
tt2

Itunes only showing my first Podcast episode

I added my podcast feed and after approval only one episode showed up. I have now done two more episodes over the last two weeks and they don't appear in Itunes. Anyone know why?
Thanks in advance!

As you upload new episodes, you have to make sure that the XML file for your RSS feed is being updated (you have to do this manually unless you have software that automates it.) and add a new '<item>' section for each new episode. Episodes are listed in date order (based on your pubDate tags).
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In the tech help for podcasters, Apple does describe how to craft a 'PING' URL which you can use to force iTunes to attempt to see if your feed has updated (without waiting for the daily update that they normally do).

Itunes and my ipod are not showing purchases

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Were all of the missing items purchased on the iPod? If so, when you performed the Sync, did you see a question asking if you wanted to transfer Purchases? If you saw this message and replied in the negative, that could be the problem.

HT1725 Previous Downloads are incomplete. When I try to re-install the iTunes purchased, I can't. iTunes thinks my downloads are complete.

What do I do to get my iTunes incomplete songs that I purchased from the iTunes store download as complete. When I try to download them again, iTunes shows all my music as completly downloaded and won't let me complete them again.

If you are in a country where you can re-download music (music can't be re-downloaded in all countries) then try deleting them from your iTunes library (if there are entries for them in your iTunes library then iTunes assumes that you have them and that there is therefore no need to re-download them) and then try redownloading them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

Can TV show episodes downloaded from iTunes be converted?

Can TV show episodes downloaded from iTunes be converted for my non-ipod mp3 player? It's made by Creative Zen and does have a video converter to get files into the right format, but is there something about iTunes TV episodes and their encoding that would prevent this?

In answer to the 2nd part of your question,yes, the files are protected which make them only compatible with iPods, iPhones, etc.
Message was edited by: StarDeb55

HT5070 I purchased an entire season of a TV show, but only 6 out of 7 episodes are listed

I purchased an entire season of a TV show, but only six out of 7 episodes are listed in my library. When I return to the store, episodes 1-6 are noted as available to download, and episode 7 is listed as available to buy for 2.99. When I select buy, the store returns the message that I have already purchased that episode. That is true, so why is it not listed in the cloud as available to download, and/or available to view on my Apple TV list for Season 1?

Hello CBWnc,
Thank you for using Apple Support Communities!
If the emailed receipt shows you purchased a season of shows with Complete My Season but one of the episodes is problematic.
I would try signing out of the iTunes store from the Store menu in iTunes, then restart the computer and sign back in.
To sign in to or out of the iTunes Store:
In iTunes, choose Store > Sign In (or Sign Out).
From: iTunes 10 for Windows: Sign in or out of the iTunes Store
http://support.apple.com/kb/PH1640
If you do not see the Menu bar and as such, cannot click Store, you may need to enable the menu bar.
iTunes: Turning on iTunes menus in Windows 8 and 7
http://support.apple.com/kb/HT5610
If the issue persists, then I would reach out to the iTunes Store support directly about your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Regards,
Sterling

ITunes TV Shows are out of order in iPhone tab.

I've been importing a TV Show Season from DVD into iTunes so I can watch the TV show on my iPhone at the gym. Everything works well, the TV shows are imported, I enter the meta-data for each show, title, episode #, etc.... When I look at my TV shows in the TV Shows tab in the side bar, they are all listed in order by episode number. Yet when I go to the iPhone tab in the sidebar, and the select the TV Shows tab to try and sync, all of the episodes are random and in no particular order at all. Maybe I'm just being OCD about it, but I want to watch the seasons in order and now I have no way to do this? Anyone have any thoughts?
Thanks

Just discovered your post, I made a similar post with the same problem, only concerning Podcasts and not TV Shows. I don't think you're being OCD about it at all. It's only logical to expect that if you can put the songs of a music album in a certain order and listen to them that way, that you should be able to do the same with a TV show or Podcast series.
Check to make sure all of the following are set:
Info tab: Track number
Video tab: Show, Season Number, Episode ID, Episode Number
The TV shows on my iPod are in the correct order, but the Podcasts are not. Unexpectedly, I think it may be the Track number from the info tab that keeps them in order. I just removed the track number from an episode and it went out of order.
Message was edited by: Grandmaster Jesh
Message was edited by: Grandmaster Jesh

HT4539 My downloads are incomplete, in some cases only 30 seconds per episode. completely shut down computer and programs. Is there a real human to talk to?? Tech person nice but referrals to links too complicated. THX

Easy way to fix this download problem. Tech person nice but referrals to links WAY too complicated. I just want to easily load program I paid for.
My downloads are incomplete, in some cases only 30 seconds per episode. completely shut down computer and programs to try to remedy.
Is there a real human to talk to at Itunes who won't say your warrenty is over so I can't help you?? THX

Easy way to fix this download problem. Tech person nice but referrals to links WAY too complicated. I just want to easily load program I paid for.
My downloads are incomplete, in some cases only 30 seconds per episode. completely shut down computer and programs to try to remedy.
Is there a real human to talk to at Itunes who won't say your warrenty is over so I can't help you?? THX

ITunes TV show episodes are incomplete

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