ITunes u crashing on ipad air
Trying to start iTunes U on iPad Air crash all the time. I did most of proposals 'hard reset', re-install iTunes, restore from previous backup using iTunes. I get the application works once when I re-installed but crash all the time afterward. Current IOS 8.1.2.
On my iPhone 6 running with IOS 8.1.2 works with no issue all the time.
Doing a power off and power on also do the trick but will work once. If you exit the application by taping the home button once you can re-access the application again. At the moment you kill it, it will not restart until you power off and power on. Very annoying ...
Similar Messages
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How can I get the iTunes app on my iPad Air 2?
I Noticed that I don't have the iTunes app on my iPad Air 2. How do I get it? Cannot find it on App Store.
Because it isn't there. The app is probably in a folder. Use Spotlight search to find it on the home screen, or check Settings>General>Restrictions and see if you have it restricted.
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TS3274 why does ibooks crash on ipad air using 8.02?
why does ibooks crash on ipad air using 8.02?
Hi DizzyTaco2,
If you are having issues with an Apple application such as iBooks freezing or quitting unexpectedly on your iPad, you may want to try some things to troubleshoot.
First, quit all running applications and test again -
iOS: Force an app to close
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
Thanks for using Apple Support Communities.
Best,
Brett L -
Safari crashes on iPad Air. Rebooted, deleated history and cache and it still crashes at least once a day.
Safari has some bugs. Report your problems to Apple at http://www.apple.com/feedback/ipad.html
Hope for some fixes in iOS 7.1. -
My Safari keeps crashing on Ipad Air, is there a fix?
Sorry, a reset, etc., will not fix this problem. I and others here have been having constant problems with Safari crashing ever since iOS 7 first came out. In my case, as I've posted here, I've had this with iPad 2, iPhone 5, and now brand new iPad Air. I have reset, cleared, reinstalled, restored, etc., you name it. Nothing fixes this problem, which is clearly a major bug in iOS 7. Please let Apple hear from you about this problem through feedback directly to Apple:
http://www.apple.com/feedback/
There are numerous discussion threads here about the problem. Here's one of the two I started: https://discussions.apple.com/message/23889005#23889005 -
Why web page crash on ipad Air?
Why web page crash on ipad Air?
1. Settings>Safari>Clear History, Cookies and Data
2. Hold the Sleep/Wake button down for about 10 seconds until you see the Apple Logo -
ITunes crash on iPad Air in landscape - how to fix?
My brand new iPad Air has an issue - if I open iTunes Store in landscape (how you would watch a film) it crashes. In portrait it does not. If I open in portrait mode and then rotate the iPad to watch a trailer - it crashes.
Notes:
Fully updated software.
I have no other apps running.
Full reset tried.
Power off and on tried.
Reset all settings tried.
Tried it on my old iPad 3 - same crash occurs.
I did not restore this new iPad Air from a cloud image it was a clean and factory setting build.
I have the 128gig Air and have over 100gig free storage.
I don't know what else to do!
Help!Confirmed that others here have exact same issue - and exact same landscape vs portrait artefact - this is clearly a software bug with the iTunes app in iOS 7.03
-
My chrome browser keeps crashing on my iPad Air. My Safari browser keeps crashing as well and I've cleared everything and have done a reset and still is happening. Any way to fix both Chrome and Safari and does this mean something is wrong with my iPad or is it the operating system and do they send fixes through updates? (New to iPad). Thanks.
Try a reset first: Press and hold both Sleep/Wake and Home buttons until the Apple logo appears.
If the reset doesn't fix it, try a restore:
http://support.apple.com/kb/HT1414
If all of this does not fix things, then clear the settings and preferences on your iPad. The data on the iPad is not affected, but you will have to enter your favorite settings and preferences again, including the password for your Wi-Fi router:
Settings > General > Reset > Reset All Settings
If Chrome still crashes, delete the app from your iPad, then connect to iTunes and reinstall Chrome. -
ITunes intermittently not recognizing iPad Air
I have both my iPhone 5 and iPad Air configured to sync over wi-fi whenever they are plugged in and iTunes is opened. iTunes always recognizes and syncs my iPhone when I lanch iTunes, but generally fails to recognize my iPad, although---and this is the aggravating part---not every time. I'm using OS X 10.9.1 and iTunes 11.1.3. I am unable to figure out why this happens. Even when I have my iPhone unplugged and my iPad plugged in it still finds my phone and not my tablet. Anyone else had this experience? If so, how to fix it?
Always check to see if your iPad is in Airplane Mode!
-
Adobe Reader keeps crashing on iPad Air
Not sure if this has already been mentioned by others but my adobe reader keeps crashing every time I pull up any power points since the last update. It is really frustrating since I have so many power points on it from school saved with notes. Is there any way this can be fixed or it in the processed of being fixed in the next update? I have the iPad Air with the latest iOS software. Thank you!
This is not a problem that we have seen or that others have reported. Can you please share one of the files you are opening by emailing it to [email protected]?
Thanks! -
HT1766 Is anyone having crashes on IPad Air 128 gb?
My ipad is crashing multiple times throughout the day. There is no rhyme or reason (I.e. App, process, etc.). I see the apple in middle and f then black screen unable to do anything for a while.
So here's an update:
1) I went to the Apple Store to have my iPad Air looked at because the "Genius" was certain I didn't follow all of the necessary steps to resolve the issue... and it couldn't possibly be a hardware failure [sarcasm intended] "Not if it starts back up", a direct quote. So upon arrival, I explained what was happening, repeated what steps I took to resolve any software-related issues, and presented them with 2 pages of crash logs.
2) Next, I was told they would be happy to replace my iPad, but unfortunately, they didn't have a 128GB version in stock. (Even though their own website showed the model as available AND I was told my iPad replacement would not be a refurbished model.) Then I was given the choice of having my replacement sent directly to the store (resulting in another Genius Bar appt. and return trip) or cancel today's service ticket and call Apple Care for an immediate replacement. I chose Option B.
3) So I returned home and called Apple Care and had to re-explain the entire incident because the operator didn't have access to the original support ticket. Finally I was told they did not offer "express return" in my area (even though the Apple Store is only 20 minutes away – strange) and the only way they would send a replacement would be if I sent my iPad in first. I would then receive a return label in about 2 days, take another 2-3 days for them to receive and verify my return, followed by another 2 days to receive my replacement. What part of "I use this every day and can't afford to wait a week for a replacement" was unclear. So after reiterating my point, I was told it would be faster to return to the Apple Store and have them order a replacement so I could continue using my "crashing" iPad until a "new" one was received. Yes, that meant yet another trip to the Apple Store.
4) Now, after making another appt. and returning to the Apple Store a 3rd time, guess what? They have to start all over. All this technology and nobody seems to know how to access and reactivate a previous support ticket. "So let me explain what's going on... again!" Finally I leave with my old iPad and I'm told my replacement should be available in 2-3 days (again, brand new ones sitting in stock) but I will need to make another Genius Bar appointment to pick up my replacement.
5) Finally, today I get called, the replacement iPad is in and guess what? It is indeed a refurbished model as apparent by the condition of the body. Unbelievable.
So, in conclusion, I spent $800 for a brand-new iPad Air (kept in perfect condition), and 4 months into its 1-year warranty it up and dies and I get this kind of run-around from Apple? I’ve easily spent over 10K on Apple products in the past few years alone and this is how they treat a loyal customer? I’m sorry, but for a product under warranty and clearly not abused, they should have pulled a new one from stock and sent me on my way. -
ITunes keeps crashing during iPad sync
I upgraded to iOS4.2.1 last week without difficulty, but now cannot sync iPad. iTunes tries to sync iPad and Apple TV simultaneously, but crashes whether I abort either or both syncs. Here's the error report:
Process: iTunes [363]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.1 (10.1)
Build Info: iTunes-10105401~1
Code Type: X86 (Native)
Parent Process: launchd [110]
Date/Time: 2010-12-02 17:35:48.514 +0000
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6
Interval Since Last Report: 701963 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 1407382 sec
Per-App Crashes Since Last Report: 13
Anonymous UUID: AF6A71F5-8B1B-4B7B-8A2F-F08E59E49037
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 14
Application Specific Information:
* Terminating app due to uncaught exception 'NSMallocException', reason: 'Out of memory. We suggest restarting the application. If you have an unsaved document, create a backup copy in Finder, then try to save.'
* Call stack at first throw:
0 CoreFoundation 0x928fd6ba __raiseError + 410
1 libobjc.A.dylib 0x957a4509 objcexceptionthrow + 56
2 Foundation 0x956496e9 _NSSearchForNameInPath + 0
3 CoreFoundation 0x9292c7ab __CFStringHandleOutOfMemory + 59
4 CoreFoundation 0x92835454 __CFStringChangeSizeMultiple + 1668
5 CoreFoundation 0x92835d97 CFStringAppendCharacters + 263
6 CoreFoundation 0x928d6a4f _inputStreamGetCharactersFromMark + 95
7 CoreFoundation 0x928d6957 parseAttributeValue + 247
8 CoreFoundation 0x928d5fd0 parseTag + 432
9 CoreFoundation 0x928d64b6 parseTag + 1686
10 CoreFoundation 0x928d64b6 parseTag + 1686
11 CoreFoundation 0x928d4571 CFXMLParserParse + 673
12 CoreFoundation 0x9293ea48 CFXMLTreeCreateFromDataWithError + 120
13 CoreFoundation 0x9293ec35 CFXMLTreeCreateFromData + 53
14 iTunes 0x00756a49 0x0 + 7694921
15 iTunes 0x007577c7 0x0 + 7698375
16 iTunes 0x00757aa5 0x0 + 7699109
17 iTunes 0x0003e3aa 0x0 + 254890
18 iTunes 0x0002e37b 0x0 + 189307
19 iTunes 0x00152382 0x0 + 1385346
20 iTunes 0x00152199 0x0 + 1384857
21 iTunes 0x007a559b 0x0 + 8017307
22 iTunes 0x0027cfc1 0x0 + 2609089
23 iTunes 0x00128568 0x0 + 1213800
24 iTunes 0x0080dcea 0x0 + 8445162
25 iTunes 0x00475853 0x0 + 4675667
26 iTunes 0x00124905 0x0 + 1198341
27 libSystem.B.dylib 0x91d5085d pthreadstart + 345
28 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.iTunes 0x00148359 0x1000 + 1340249
3 com.apple.iTunes 0x0004fc5b 0x1000 + 322651
4 com.apple.iTunes 0x001482d3 0x1000 + 1340115
5 com.apple.iTunes 0x00140f41 0x1000 + 1310529
6 com.apple.iTunes 0x00140ed7 0x1000 + 1310423
7 com.apple.iTunes 0x00140e3f 0x1000 + 1310271
8 com.apple.HIToolbox 0x97233f2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
9 com.apple.HIToolbox 0x972331f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
10 com.apple.HIToolbox 0x97233055 SendEventToEventTargetWithOptions + 58
11 com.apple.HIToolbox 0x97267bb0 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
12 com.apple.HIToolbox 0x97234380 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
13 com.apple.HIToolbox 0x972331f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
14 com.apple.HIToolbox 0x972559bb SendEventToEventTarget + 52
15 com.apple.iTunes 0x001257f9 0x1000 + 1198073
16 com.apple.HIToolbox 0x97233f2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
17 com.apple.HIToolbox 0x972331f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
18 com.apple.HIToolbox 0x97233055 SendEventToEventTargetWithOptions + 58
19 com.apple.HIToolbox 0x97267bb0 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3006
20 com.apple.HIToolbox 0x97234380 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2672
21 com.apple.HIToolbox 0x972331f6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
22 com.apple.HIToolbox 0x972559bb SendEventToEventTarget + 52
23 com.apple.HIToolbox 0x973decc3 ToolboxEventDispatcher + 86
24 com.apple.HIToolbox 0x973dedfb RunApplicationEventLoop + 243
25 com.apple.iTunes 0x001256b4 0x1000 + 1197748
26 com.apple.iTunes 0x001255c2 0x1000 + 1197506
27 com.apple.iTunes 0x0000d8fc 0x1000 + 51452
28 com.apple.iTunes 0x00004b07 0x1000 + 15111
29 com.apple.iTunes 0x00004859 0x1000 + 14425
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x91d49982 kevent + 10
1 libSystem.B.dylib 0x91d4a09c dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x91d49559 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x91d492fe dispatch_workerthread2 + 240
4 libSystem.B.dylib 0x91d48d81 pthreadwqthread + 390
5 libSystem.B.dylib 0x91d48bc6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.CoreFoundation 0x9286637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92865464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9286b3a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c8af 0x1000 + 47279
6 libSystem.B.dylib 0x91d5085d pthreadstart + 345
7 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x91d510a6 _semwaitsignal + 10
1 libSystem.B.dylib 0x91d50d62 pthread_condwait + 1191
2 libSystem.B.dylib 0x91d529f8 pthreadcondwait$UNIX2003 + 73
3 com.apple.iTunes 0x00025ce4 0x1000 + 150756
4 com.apple.iTunes 0x00025171 0x1000 + 147825
5 libSystem.B.dylib 0x91d5085d pthreadstart + 345
6 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 4: com.apple.CFSocket.private
0 libSystem.B.dylib 0x91d420c6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x928a5c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x91d5085d pthreadstart + 345
3 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.CoreFoundation 0x9286637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92865464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9286b3a4 CFRunLoopRun + 84
5 fm.last.iTunes Scrobbler 0x1905cb92 IPodDetector::threadEntry(void*) + 564
6 libSystem.B.dylib 0x91d5085d pthreadstart + 345
7 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x91d9b70a accept$UNIX2003 + 10
1 com.apple.iTunes 0x003cf79c 0x1000 + 3991452
2 com.apple.iTunes 0x00435554 0x1000 + 4408660
3 com.apple.iTunes 0x004356d5 0x1000 + 4409045
4 libSystem.B.dylib 0x91d5085d pthreadstart + 345
5 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x91d9b70a accept$UNIX2003 + 10
1 com.apple.iTunes 0x003cf79c 0x1000 + 3991452
2 com.apple.iTunes 0x00435554 0x1000 + 4408660
3 com.apple.iTunes 0x004356d5 0x1000 + 4409045
4 libSystem.B.dylib 0x91d5085d pthreadstart + 345
5 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x91d48a12 _workqkernreturn + 10
1 libSystem.B.dylib 0x91d48fa8 pthreadwqthread + 941
2 libSystem.B.dylib 0x91d48bc6 start_wqthread + 30
Thread 9:
0 libSystem.B.dylib 0x91d510a6 _semwaitsignal + 10
1 libSystem.B.dylib 0x91d50d62 pthread_condwait + 1191
2 libSystem.B.dylib 0x91d529f8 pthreadcondwait$UNIX2003 + 73
3 com.apple.iTunes 0x0004d467 0x1000 + 312423
4 com.apple.iTunes 0x0004d3ef 0x1000 + 312303
5 com.apple.iTunes 0x0004d311 0x1000 + 312081
6 com.apple.iTunes 0x0004d16b 0x1000 + 311659
7 libSystem.B.dylib 0x91d5085d pthreadstart + 345
8 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x91d510a6 _semwaitsignal + 10
1 libSystem.B.dylib 0x91d50d62 pthread_condwait + 1191
2 libSystem.B.dylib 0x91d529f8 pthreadcondwait$UNIX2003 + 73
3 com.apple.iTunes 0x00025ce4 0x1000 + 150756
4 com.apple.iTunes 0x0000cb8b 0x1000 + 48011
5 com.apple.iTunes 0x0000cad2 0x1000 + 47826
6 com.apple.iTunes 0x0043df16 0x1000 + 4443926
7 com.apple.iTunes 0x0043e8ac 0x1000 + 4446380
8 com.apple.iTunes 0x0004d1fa 0x1000 + 311802
9 libSystem.B.dylib 0x91d5085d pthreadstart + 345
10 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 11:
0 libSystem.B.dylib 0x91d2315a semaphoretimedwait_signaltrap + 10
1 libSystem.B.dylib 0x91d50ce5 pthread_condwait + 1066
2 libSystem.B.dylib 0x91d7fac8 pthreadcond_timedwait_relativenp + 47
3 com.apple.iTunes 0x0004d48f 0x1000 + 312463
4 com.apple.iTunes 0x0004d3ef 0x1000 + 312303
5 com.apple.iTunes 0x0004d311 0x1000 + 312081
6 com.apple.iTunes 0x0004d16b 0x1000 + 311659
7 libSystem.B.dylib 0x91d5085d pthreadstart + 345
8 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 12:
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.CoreFoundation 0x9286637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92865464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9286b3a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c8af 0x1000 + 47279
6 libSystem.B.dylib 0x91d5085d pthreadstart + 345
7 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 13:
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.CoreFoundation 0x9286637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92865464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x92865291 CFRunLoopRunInMode + 97
5 com.apple.Foundation 0x955667d0 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
6 com.apple.Foundation 0x9552dbf0 -[NSThread main] + 45
7 com.apple.Foundation 0x9552dba0 _NSThread__main_ + 1499
8 libSystem.B.dylib 0x91d5085d pthreadstart + 345
9 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 14 Crashed:
0 com.apple.CoreFoundation 0x92948a37 __TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION__ + 7
1 libobjc.A.dylib 0x957a4509 objcexceptionthrow + 56
2 com.apple.Foundation 0x956496e9 _NSSearchForNameInPath + 0
3 com.apple.CoreFoundation 0x9292c7ab __CFStringHandleOutOfMemory + 59
4 com.apple.CoreFoundation 0x92835454 __CFStringChangeSizeMultiple + 1668
5 com.apple.CoreFoundation 0x92835d97 CFStringAppendCharacters + 263
6 com.apple.CoreFoundation 0x928d6a4f _inputStreamGetCharactersFromMark + 95
7 com.apple.CoreFoundation 0x928d6957 parseAttributeValue + 247
8 com.apple.CoreFoundation 0x928d5fd0 parseTag + 432
9 com.apple.CoreFoundation 0x928d64b6 parseTag + 1686
10 com.apple.CoreFoundation 0x928d64b6 parseTag + 1686
11 com.apple.CoreFoundation 0x928d4571 CFXMLParserParse + 673
12 com.apple.CoreFoundation 0x9293ea48 CFXMLTreeCreateFromDataWithError + 120
13 com.apple.CoreFoundation 0x9293ec35 CFXMLTreeCreateFromData + 53
14 com.apple.iTunes 0x00756a49 0x1000 + 7690825
15 com.apple.iTunes 0x007577c7 0x1000 + 7694279
16 com.apple.iTunes 0x00757aa5 0x1000 + 7695013
17 com.apple.iTunes 0x0003e3aa 0x1000 + 250794
18 com.apple.iTunes 0x0002e37b 0x1000 + 185211
19 com.apple.iTunes 0x00152382 0x1000 + 1381250
20 com.apple.iTunes 0x00152199 0x1000 + 1380761
21 com.apple.iTunes 0x007a559b 0x1000 + 8013211
22 com.apple.iTunes 0x0027cfc1 0x1000 + 2604993
23 com.apple.iTunes 0x00128568 0x1000 + 1209704
24 com.apple.iTunes 0x0080dcea 0x1000 + 8441066
25 com.apple.iTunes 0x00475853 0x1000 + 4671571
26 com.apple.iTunes 0x00124905 0x1000 + 1194245
27 libSystem.B.dylib 0x91d5085d pthreadstart + 345
28 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 15:
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.CoreFoundation 0x9286637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92865464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9286b3a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c8af 0x1000 + 47279
6 libSystem.B.dylib 0x91d5085d pthreadstart + 345
7 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 16:
0 libSystem.B.dylib 0x91d230fa machmsgtrap + 10
1 libSystem.B.dylib 0x91d23867 mach_msg + 68
2 com.apple.CoreFoundation 0x9286637f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x92865464 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x9286b3a4 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000c8af 0x1000 + 47279
6 libSystem.B.dylib 0x91d5085d pthreadstart + 345
7 libSystem.B.dylib 0x91d506e2 thread_start + 34
Thread 14 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x957a44e5 ecx: 0xb0b83000 edx: 0x0000003b
edi: 0xa0754af0 esi: 0x1970f720 ebp: 0xb0b75098 esp: 0xb0b75080
ss: 0x0000001f efl: 0x00000282 eip: 0x92948a37 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x02361000
Binary Images:
0x1000 - 0xdd8feb com.apple.iTunes 10.1 (10.1) <AA3F11C2-A709-1828-E09F-342AC6421702> /Applications/iTunes.app/Contents/MacOS/iTunes
0xfe3000 - 0xfe8ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0xfee000 - 0x107affb com.apple.iTunes.iPodUpdater 9.2 (9.2) <D2A36BFD-75DE-F33F-92DD-8D0E07F87C3E> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x10cf000 - 0x10edff7 +libgnsdk_musicid.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.8.2.dylib
0x10fa000 - 0x11bcfeb +libgnsdk_sdkmanager.1.8.2.dylib 1.8.2 (compatibility 1.8.2) /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.8.2.dylib
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0x95ad7000 - 0x95b14ff7 com.apple.CoreMedia 0.484.20 (484.20) <105DDB24-E45F-5473-99E1-B09FDEAE4500> /System/Library/PrivateFrameworks/CoreMedia.framework/Versions/A/CoreMedia
0x95b15000 - 0x95e0efef com.apple.QuickTime 7.6.6 (1756) <F08B13B6-31D7-BD18-DA87-A0CDFCF13B8F> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x95e41000 - 0x95e4fff7 com.apple.opengl 1.6.11 (1.6.11) <286D1BC4-4CD8-3CD4-F723-5C196FE15FE0> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x95e63000 - 0x960c6fef com.apple.security 6.1.1 (37594) <1949216A-7583-B73A-6112-4D55CA5852E3> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x960e7000 - 0x9610dffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x9610e000 - 0x96123fff com.apple.ImageCapture 6.0.1 (6.0.1) <E7ED2AC1-834C-A44E-531E-EC05F0496DBF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x96124000 - 0x96134ff7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <C8744EA3-0AB7-CD03-E639-C4F2B910BE5D> /usr/lib/libsasl2.2.dylib
0x961a9000 - 0x961ffff7 com.apple.MeshKitRuntime 1.1 (49.2) <F1EAE9EC-2DA3-BAFD-0A8C-6A3FFC96D728> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itRuntime.framework/Versions/A/MeshKitRuntime
0x96200000 - 0x962b6ff7 libFontParser.dylib ??? (???) <33F62EE1-E457-C6FD-369E-E86745B94A4B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x962b7000 - 0x964b4ff7 com.apple.JavaScriptCore 6533.19 (6533.19.1) <85A6BFDD-CBB6-7490-748D-8EA8B9B7FDD8> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x964b5000 - 0x964b5ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x964b6000 - 0x964efff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <D6F24434-8217-DF72-2126-1953080680D7> /usr/lib/libcups.2.dylib
0x964f0000 - 0x96532ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <29E5ABCF-6D8A-0CE0-B480-C7D240FF8575> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x96537000 - 0x9653cff7 com.apple.OpenDirectory 10.6 (10.6) <C1B46982-7D3B-3CC4-3BC2-3E4B595F0231> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9653d000 - 0x96923ffb com.apple.RawCamera.bundle 3.4.1 (546) <557C094F-BF8D-B298-E502-C4EE78914C55> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x96924000 - 0x96925ff7 com.apple.TrustEvaluationAgent 1.1 (1) <FEB55E8C-38A4-CFE9-A737-945F39761B4C> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x96974000 - 0x9698cff7 com.apple.CFOpenDirectory 10.6 (10.6) <F9AFC571-3539-6B46-ABF9-46DA2B608819> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x9698d000 - 0x96a0dfeb com.apple.SearchKit 1.3.0 (1.3.0) <9E18AEA5-F4B4-8BE5-EEA9-818FC4F46FD9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x96a0e000 - 0x96a0fff7 com.apple.MonitorPanelFramework 1.3.0 (1.3.0) <0EC4EEFF-477E-908E-6F21-ED2C973846A4> /System/Library/PrivateFrameworks/MonitorPanel.framework/Versions/A/MonitorPane l
0x96a10000 - 0x96ac9fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x96b80000 - 0x96bc6ff7 libauto.dylib ??? (???) <29422A70-87CF-10E2-CE59-FEE1234CFAAE> /usr/lib/libauto.dylib
0x96bc7000 - 0x96bfaff7 com.apple.AE 496.4 (496.4) <7F34EC47-8429-3077-8158-54F5EA908C66> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x96bfb000 - 0x96c02ff7 com.apple.agl 3.0.12 (AGL-3.0.12) <6877F0D8-0DCF-CB98-5304-913667FF50FA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x96c44000 - 0x96c87ff7 libGLU.dylib ??? (???) <F8580594-0B38-F3ED-A715-CB3776B747A0> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x96c88000 - 0x96c95ff7 com.apple.NetFS 3.2.1 (3.2.1) <A6443845-5815-2429-7649-C51A4B5E7DF9> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x96c96000 - 0x96d71feb com.apple.DesktopServices 1.5.9 (1.5.9) <CED00AC1-924B-0E45-7D5E-1CEA8929F5BE> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x96d72000 - 0x9722bffb com.apple.VideoToolbox 0.484.20 (484.20) <E7B9F015-2569-43D7-5268-375ED937ECA5> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x9722c000 - 0x97550fef com.apple.HIToolbox 1.6.3 (???) <0A5F56E2-9AF3-728D-70AE-429522AEAD8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x97551000 - 0x97653fef com.apple.MeshKitIO 1.1 (49.2) <34322CDD-E67E-318A-F03A-A3DD05201046> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshK itIO.framework/Versions/A/MeshKitIO
0x97687000 - 0x976a9fef com.apple.DirectoryService.Framework 3.6 (621.9) <F2EEE9D7-D4FB-14F3-E647-ABD32754F557> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x976fd000 - 0x97755fe7 com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x9783f000 - 0x97888fe7 libTIFF.dylib ??? (???) <AC1FC806-F7F4-174B-375F-FE5D6008666C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x97889000 - 0x979c0ff7 com.apple.CoreAUC 6.04.04 (6.04.04) <050D9D16-AAE7-3460-4318-8449574F26C7> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x979c1000 - 0x982a1ff7 com.apple.AppKit 6.6.7 (1038.35) <ABC7783C-E4D5-B848-BED6-99451D94D120> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9847f000 - 0x98480ff7 com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) <BE4C2495-B758-AD22-DCC0-56A6791E948E> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x984f1000 - 0x98535ff3 com.apple.coreui 2 (114) <29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x98561000 - 0x98573ff7 com.apple.MultitouchSupport.framework 207.10 (207.10) <E1A6F663-570B-CE54-0F8A-BBCCDECE3B42> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x98593000 - 0x9865dfef com.apple.CoreServices.OSServices 357 (357) <CF9530AD-F581-B831-09B6-16D9F9283BFA> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x9865e000 - 0x98662ff7 libGFXShared.dylib ??? (???) <C3A805C4-C0E5-B300-430A-7E811395CB8E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
0x986a6000 - 0x986a6ff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x986c9000 - 0x9871aff7 com.apple.HIServices 1.8.1 (???) <51BDD848-32A5-2425-BE07-BD037A89630A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x9871b000 - 0x98946ff3 com.apple.QuartzComposer 4.2 ({156.28}) <08AF01DC-110D-9443-3916-699DBDED0149> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzCompose r.framework/Versions/A/QuartzComposer
0x989b3000 - 0x989c4ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <97511CC7-FE23-5AC3-2EE2-B5479FAEB316> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x989c5000 - 0x989c6ff7 libScreenReader.dylib ??? (???) <EF75A0A6-47D8-4E6B-324A-F779C9F8F807> /usr/lib/libScreenReader.dylib
0x989c7000 - 0x989c7ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <3891A689-4F38-FACD-38B2-4BF937DE30CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x989c8000 - 0x989caff7 com.apple.securityhi 4.0 (36638) <38D36D4D-C798-6ACE-5FA8-5C001993AD6B> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x989e9000 - 0x989e9ff7 com.apple.vecLib 3.6 (vecLib 3.6) <FF4DC8B6-0AB0-DEE8-ADA8-7B57645A1F36> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x989ea000 - 0x989f0fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x98c82000 - 0x98d04ffb SecurityFoundation ??? (???) <3670AE8B-06DA-C447-EB14-79423DB9C474> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x98d05000 - 0x98d0fffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <EC0E69C8-A121-70E8-43CF-E6FC4C7779EC> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x98d10000 - 0x98dc0fe3 com.apple.QuickTimeImporters.component 7.6.6 (1756) <9276DEF5-B027-75CD-A0EB-69709F903196> /System/Library/QuickTime/QuickTimeImporters.component/Contents/MacOS/QuickTime Importers
0x98dc9000 - 0x98e10ffb com.apple.CoreMediaIOServices 133.0 (1158) <150A5F22-E7EC-9E8E-3B68-BAD75280EFC3> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x98e48000 - 0x98f25ff7 com.apple.vImage 4.0 (4.0) <64597E4B-F144-DBB3-F428-0EC3D9A1219E> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x98f26000 - 0x99101ff3 libType1Scaler.dylib ??? (???) <A7AB841A-3F40-E0B8-ADDD-44014C7287C9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x991e1000 - 0x99279fe7 edu.mit.Kerberos 6.5.10 (6.5.10) <8B83AFF3-C074-E47C-4BD0-4546EED0D1BC> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9927f000 - 0x992fafff com.apple.AppleVAFramework 4.10.12 (4.10.12) <89C4EBE2-FE27-3160-0BD1-D0C2ED5F3605> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x992fb000 - 0x9932cff7 libGLImage.dylib ??? (???) <78F59EAB-BBD4-7366-CA84-970547501978> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x9932d000 - 0x9934cff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9934d000 - 0x99361ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <57DD5458-4F24-DA7D-0927-C3321A65D743> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x9936f000 - 0x9949bffb com.apple.MediaToolbox 0.484.20 (484.20) <D67788A2-B772-C5DB-B12B-173B2F8EE40B> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbo x
0x9949c000 - 0x994a0ff7 libGIF.dylib ??? (???) <DA5758A4-71B0-DD6E-7402-B7FB15387569> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x994a1000 - 0x995a5fe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <BDEFA030-5E75-7C47-2904-85AB16937F45> /usr/lib/libcrypto.0.9.8.dylib
0x995a6000 - 0x99615ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <706684C7-AFA0-B036-274A-D02F8961DED5> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x9968b000 - 0x99696ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <CB2510BD-A5B3-9D90-5917-C73F6ECAC913> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x996fe000 - 0x9982dfe3 com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) <0A0F68E5-4806-DB51-764B-D97554B801AD> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9982e000 - 0x9982eff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x9982f000 - 0x999e8feb com.apple.ImageIO.framework 3.0.4 (3.0.4) <C145139E-24C4-5A3D-B17C-809D528354B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x99a1e000 - 0x99a21ff7 libCoreVMClient.dylib ??? (???) <1F738E81-BB71-32C5-F1E9-C1302F71021C> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <62291026-D016-705D-DC1E-FC2B09D47DE5> /usr/lib/libSystem.B.dylib
Model: MacBook4,1, BootROM MB41.00C1.B00, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.31f1
Graphics: Intel GMA X3100, GMA X3100, Built-In, 144 MB
Memory Module: global_name
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS542525K9SA00, 232.89 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: iPad, 0x05ac (Apple Inc.), 0x129a, 0xfd100000
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x022a, 0x5d200000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d100000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x1a100000If you are getting a specific error message or error code - sharing it with the community would be helpful in order for us to offer you suggestions.
-
Cannot activate iTunes Match on my iPad Air
Hi all,
I recently suscribed iTunes Match and could activate it successfully on my iPhone and my first Apple tablet.
However, I purchased for Christmas a second tablet (iPad Air). On that second one, I do not manage to activate iTunes Match.
In settings, and Music (or iTunes) sub-menu, when I turn on the button, I am requested to enter my Apple user password, but the button turns off immediatly, and when I try the music, all the songs that were successfully "imported" yesterday when I could turn it in.
I checked on Itunes / my account / manage my devices, this second tablet duly appears in the list of approved devices.
I have only 5 devices in total.
I also tried to restard the iPad Air, without results.
What can I do ??
Many thanks in advance for your help.
Christophe, from EuropeYou need to be signed into the iTunes Store on the iPad with the same Apple ID used to purchase the service. If you have only one Apple ID then sign out of the store, do a hard reset on the device by holding down Power+Home until you see the Apple logo, then sign in again. You ought to be able to enable iTunes Match. Also be sure you are enabling the service in Settings > iTunes and App Stores. Some people have reported difficulty enabling it in the Music section of Settings.
-
ITunes unexpectantly crashes on iPad.
iTunes crashes while shopping. Never had a problem before this week and iTunes is the only app that's crashing on my iPad. Any ideas as to why this is happening?
Tap Settings > General > Reset > Reset Network Settings.
If that didn't help, tap Settings > General > Reset > Reset All Settings
Then restart your iPad.
Hold the On/Off Sleep/Wake button down until the red slider appears. Slide your finger across the slider to turn off iPhone. To turn iPhone back on, press and hold the On/Off Sleep/Wake button until the Apple logo appears. -
How do I turn off iTunes Match on my iPad Air?
I didn't renew my iTunes Match subscription but I can't seem to turn off Match on my iPad. If I go to sync with iTunes, it says this device has iTunes Match on. If I go into Settings ... Music ... it gives me the option to renew iTunes Match but not to turn it off. It simply doesn't work well with my library, the nature of which is that I have a lot more than 25,000 items that iTunes can't match and I want to manually manage what is and isn't on my iPad. Thanks for any help!!
After disconnecting my iPad and re-booting it AND closing and re-opening iTunes, all is well again. Go figure!! Thanks for your consideration anyway!!
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