ITunes U Public Access Issue -- iTunes Fails to Launch

Hello,
I've been notified of an issue with our iTunes U public access link. When users go to our itunes.clemson.edu page and try to access our public content via the Log In No ID Required link, iTunes does not launch.
This occurs when the user is off campus and not on the Clemson network (using IE). If the user VPN's into our network, things work as expected. This should not be a problem since the public content is available to anyone who wishes to view the Clemson iTunes U page.
We also have the same issue when users are off campus and try to gain access to our private content by authenticating with their campus userid and password. When they are on the Clemson network, everything is accessible, but when they are not, iTunes seems to be unavailable.
You should try this...
- go to itunes.clemson.edu
- try to access the public content via the "Log In No ID Required" link and reply with what happens here. (The link is an image link on the right side of the page just under the Clemson on iTunes U banner)
Nicholas
mcelve2 at clemson dot edu

Your users may be running into an issue specific to their browser. You might want to read these threads:
http://discussions.apple.com/thread.jspa?messageID=2404380
http://discussions.apple.com/thread.jspa?messageID=2927738
Unfortunately there's behavior in some browsers that doesn't always launch iTunes successfully based on previous dialog messages the user may have dismissed or unknowingly choose the wrong option.

Similar Messages

I'm having trouble with iTunes synching and accessing the iTunes store.

I'm having trouble with iTunes synching and accessing the iTunes store. When synching, the process tops at the back up stage, freezes and I can't close the iTunes window, need to ctrl alt del. When trying to access the store, the progress bar stops halfway. I've googled heaps and tried most of the standard answers - unistall, reinstall, etc, now looking for some help please.
This has only started a few weeks back, after working smoothly for the 2 years of owning the iPhone 3gs.
Any suggestions will be appreciated, it's getting realy frustrating.
Cheers for now,
Marty

http://support.apple.com/kb/HT1923?viewlocale=en_US
this worked perfectly for me, with no loss of library! BUT was warned about uninstalling things in the order listed...FYI.

Ipad without pre-installed iTunes App to Access the iTunes Store.

My Ipad did not came with pre-installed iTunes App to Access the iTunes Store. I told my parents and they did not now what to do. So I waited and when I call you for help the prson on the phone told me that my phone free service had expired. I have many itunes gift card and I am not able to use them or download music form itunes because of a mistake someone make when they built my i pad. Please help me because it came like this New in box, and this is not my fault or mistake. Thank you !!

Click here and follow the instructions.
(109550)

Public access issues

Hello everyone,
I am very new to all this and just took the iTunes U readiness seminar last month.
We have just gotten our transfer script up on a test machine and so we have administrator access. We have not gotten authentication up and running yet. We have it set up in several different languages Perl, Python, and Java. But I think that we are going to go with the Perl. We also have access via woolamaloo.
We opened up the All@urn:mace:itunesu:com:sites:<ourdomain> to download in the edit access area and we do have public access to the site. I threw up some test sections and put courses in them, made sure that the courses had download access for All but when I go to the public site I do not see any sections or courses.
I thought that maybe I had to add content to one of the courses so I tried to upload some m4v's but every time I was just redirected to the iTunesU page and my content was not there. I thought that perhaps I had to wait awhile for it to upload but I did it this morning and it is still not there.
Any help would be appreciated, thanks.
Autumm

UPDATE: (WORKING)
I tried Mihir's suggestion to change the ownership to the SERVERNAME$ for the objects within the CN=Microsoft Exchange System Objects container. I could not check the actual owner on any new folders as they will not appear in this container until they are
mail enabled. (Of which I cannot mail enable them)
On trying to change the owner from SYSTEM which is what it is on seemingly all objects, whilst I could select the Exchange server from the list, the setting would not take. (The SERVERNAME$ never appears in the list of possible owners after selecting it)
Instead I tested giving the Exchange Server (SERVERNAME$) full control permission on one of the objects/Public Folders. (Via ADSIEdit) This immediately allowed me to change as properties for the folder to include Send-As. (At last!!)
To fully resolve all permission issues, noting the Exchange server is a member of the Exchange Trusted Subsystem Group, I gave this group full control permissions on the CN=Microsoft Exchange System Objects folder and this resolved ALL permission issues
to include being able to create new folders, mail enable them etc.
No reboots/logoff etc were required, the settings are taken immediately. (Mileage may vary with replication)
Many thanks for getting me on the right track.

New version of iTunes will not access the iTunes Store

I installed the latest upgrade 10.4.1 on my PC. It will not access the iTunes store. I have uninstalled iTunes and reinstalled several times. Does anyone know where to reinstall an earlier version of iTunes?

Try performing a System Restore to a date before Apple released the iTunes update. Go to http://windows.microsoft.com/en-US/windows-vista/What-is-System-Restore for more information.

ITunes U Shibboleth Access Issues

In our private side of the iTunes U world, we've integrated our page permissions with Shibboleth, and the access to that appears to have slowly broken over the last few days. Our Identity Management team responsible for Shibboleth informed me that Apple is not requesting any attributes about the user, which should be asking for username, role, etc.
As a result, all users can authenticate, however those with special permissions to edit specific pages for example can't do so. Is this something that Apple needs to fix? Nothing has changed from our perspective with this service. If any other information is pertinent, I'd be happy to provide whatever is needed. Just not sure how to go forward from here.

Your users may be running into an issue specific to their browser. You might want to read these threads:
http://discussions.apple.com/thread.jspa?messageID=2404380
http://discussions.apple.com/thread.jspa?messageID=2927738
Unfortunately there's behavior in some browsers that doesn't always launch iTunes successfully based on previous dialog messages the user may have dismissed or unknowingly choose the wrong option.

When I doubleclick on the itunes icon in windows 7 it fails to launch

No matter what I do, I can't get itunes to launch by doubleclicking on the desktop icon. Im using windows 7

This Apple doc is a good place to start -> iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
Have you ever been able to run iTunes on this computer?
Does QuickTime run normally?

Access Connections fails to launch - "has encountered a problem and needs to close..."

I have an R61 with XP, SP3 installed. The underlying functionality of Access Connections appears to be working properly (I have access to both Ethernet and wireless using profiles previously established), but when I attempt to launch Access Connections (from system tray icon, Programs, etc.) I get the error message, "Access Connections has encountered a problem and needs to close. We are sorry for the inconvenience," and the option to send or not send an error report to Microsoft. This makes it impossible to create or edit location profiles. I first encountered this error several months ago with AC version 5.33 (might have also seen it under 5.3). Subsequently I have upgraded to version 5.50 and have the same problem. Today I uninstalled AC, restared, reinstalled ver 5.5 (from a fresh download), and restarted. I still encountering the problem.
Additional information: Norton Internet Security (2010) is installed. Microsoft and ThinkVantage patches are up to date.
Please recommend "next steps" in troubleshooting or a way to resolve this issue.
Thanks

Hmmm... could be a corrupt profile.
Try this.
1. Uninstall Access Connections (but don't delete the profiles)
2. After the reboot, open REGEDIT.
3. In the left pane, expand HKEY_LOCAL_MACHINE, then SOFTWARE, then Lenovo
4. Still in the left pane, right click on Access Connection and choose export
5. Assign an appropriate filename and click Save (I suggest somewhere on the Desktop).
6. Right click on Access Connections again and choose delete.
7. Open Windows Explorer and go to C:\Program Files\Thinkpad\ConnectUtilities directory.
8. Delete any files in this directory.
9. Reinstall Access Connections v5.50
10. Try and create a profile.
If you still get an error trying to create a profile, then something else is broken. Be sure you have .NET 3.5 SP1 (it may be under optional downloads in Windows Update).
If it works fine, then you have a bad profile. Unfortunately, there isn;t an easy way to figure out which one other than try and error of delete profiles and trying one at a time.
To restore your profiles.
1. Unistall Access Connections. Reboot.
2. Double click the saved .reg file on your Desktop and answer Yes to merge it into the registry.
3. Install Access Connections. Reboot.

Can I access my iTunes account from a separate computer or profile?

I can't access my profile on my mac (separate issue). All I want to do is back up my iPhone/sync music using my iTunes account
Or
Access my iTunes account via her profile.
Is any of this possible?
Please help

Oops, I mean I'd like to use my wife's profile to access my or her iTunes account to sync my iPhone, hope this makes sense

Listening to purchaces music without access to iTunes Music store

I put all my purchased music on a USB memory stick and added it to my
iTunes library at work. When I went to play them, I got a popup that
my iTunes couldn't access the iTunes Music Store. Bummer. My work has
me locked out (no access to the music store from work). I'm I just SOL?
I used to have access but lately the company has added more "security".
Is there anyway around this? Can I get access and type something in to
iTunes? I have authorized 3 computers (2 Macs and a PC) at home, but I
still have 2 left, and would like to be able to use my PC at work.
Home there is a work-around.
Thanks.

They are all like that. Your iPhone is behaving normally.
Is your coworkers iPod Touch syncing music with his work computer? If so, the music will not be greyed out and will work as you are seeing. The iPhone and Touch will have the songs playable only with the library with which they sync.

Public Access content usage data

Can anyone give me a sense for the kind of success in terms of numbers of general traffic users to iTunes U Public Access content that your school is achieving? We are unable to get authentication for private courses working, so are left with the public access content and would like to gather some numbers to give to the public relations folks about potential benefits so they can take over.
rreo at gmu dot edu

Can anyone give me a sense for the kind of success in terms of numbers of general traffic users to iTunes U Public Access content that your school is achieving? We are unable to get authentication for private courses working, so are left with the public access content and would like to gather some numbers to give to the public relations folks about potential benefits so they can take over.
rreo at gmu dot edu

How do I replace someone else's Mac ID with my own? Bought iPhone second hand. Previous owner re-set the phone but his ICloud account stayed on now my phone. He uses his macID on his new iPhone now?? Any ideas, as this issue is blocking my access to iTune

How do I replace someone else's Mac ID with my own?
Bought iPhone second hand on TradeMe.
Previous owner re-set the phone but his ICloud account stayed on now my phone. He uses his AppleID on his new iPhone now and, understandably, does not want to give me his password. Any ideas?? Please.
This issue is blocking my access to iTunes and any other file from my home computer. It keeps on telling me that I have to autorise my computer to pass on files, yet, it seems, for all this to happen, I need to get logged in through the phone's Apple ID. This of course is different to my one on my computer - and I have no password for it.
This phone is not stolen!! I payed still a fair bit for it. Am still in contact with the previous owner. He doesn't know how to fix the problem either.
Would appreciate any suggestion ????
Thanks
SamSings

Settings>general>resets>erase all content and settings.
That will put it back to its out of the box state. Set it up with your own apple Id.

I get an error message when downloading ITunes :could not access the network location %public%\desktop\

I get an error message when downloading ITunes "could not access the network location" %public%\desktop\?
windows vista 32 bit

Try the following user tip:
"Could not access network location %PUBLIC%\Desktop\" install errors

HT5654 Help. A failed update to ITunes has stopped me gaining access to ITunes. "Error7 (Windows error 1114)". " R6034 C runtime library loaded incorrectly". What can i do? I'm not computer literate!

Today i received a prompt from Apple to download the latest ITunes update. I did so and received a message that the update had failed. Now i cannot gain access to ITunes on my computer or play any of my music files associated with ITunes. I just keep getting the following 2 messages:-
Itunes not installed correctly. Please reinstall ITunes. Error 7 (Windows error 1114).
Runtime Error. Program:c:\Program Files\ITunes\ITunes.exe. R6034 Application made attempt to load C runtime library incorrectly. Contact application's support team.
I have many tunes in my ITunes library & playlists which i do not want to lose. I am not computer literate and am afraid if i simply download the latest version of ITunes from the web, it may result in erasing those tunes.
Can anybody help me out please ?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I can only access the itunes store from my pc and not my ipod touch. It says incorrect password, but I know it is correct. I have changed my password more than 3 times in the past few months to resolve this issue but to no avail. Someone please help!

I have had the same account for over 4 years. I have had my ipod touch for 2 years and have always been able to access the itunes store and download content from my pc and my ipod touch. A few months ago, I started to receive the message that I've entered the wrong password but I know that it is correct. I can download all I want from my pc without any problems at all. How do I get my device to accept my itunes password so that I can get back to downloading content directly to my device?

I'm having the same issue. Just hooked up a Mac Mini and running the internet just fine over wifi, but Facetime isn't working. I'm going to try resetting my router in the morning.

ITunes U Public Access Issue -- iTunes Fails to Launch

Similar Messages

Maybe you are looking for