ITunes U Shibboleth Access Issues

In our private side of the iTunes U world, we've integrated our page permissions with Shibboleth, and the access to that appears to have slowly broken over the last few days. Our Identity Management team responsible for Shibboleth informed me that Apple is not requesting any attributes about the user, which should be asking for username, role, etc.
As a result, all users can authenticate, however those with special permissions to edit specific pages for example can't do so. Is this something that Apple needs to fix? Nothing has changed from our perspective with this service. If any other information is pertinent, I'd be happy to provide whatever is needed. Just not sure how to go forward from here.

Your users may be running into an issue specific to their browser. You might want to read these threads:
http://discussions.apple.com/thread.jspa?messageID=2404380
http://discussions.apple.com/thread.jspa?messageID=2927738
Unfortunately there's behavior in some browsers that doesn't always launch iTunes successfully based on previous dialog messages the user may have dismissed or unknowingly choose the wrong option.

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ITunes U Public Access Issue -- iTunes Fails to Launch

Hello,
I've been notified of an issue with our iTunes U public access link. When users go to our itunes.clemson.edu page and try to access our public content via the Log In No ID Required link, iTunes does not launch.
This occurs when the user is off campus and not on the Clemson network (using IE). If the user VPN's into our network, things work as expected. This should not be a problem since the public content is available to anyone who wishes to view the Clemson iTunes U page.
We also have the same issue when users are off campus and try to gain access to our private content by authenticating with their campus userid and password. When they are on the Clemson network, everything is accessible, but when they are not, iTunes seems to be unavailable.
You should try this...
- go to itunes.clemson.edu
- try to access the public content via the "Log In No ID Required" link and reply with what happens here. (The link is an image link on the right side of the page just under the Clemson on iTunes U banner)
Nicholas
mcelve2 at clemson dot edu

Your users may be running into an issue specific to their browser. You might want to read these threads:
http://discussions.apple.com/thread.jspa?messageID=2404380
http://discussions.apple.com/thread.jspa?messageID=2927738
Unfortunately there's behavior in some browsers that doesn't always launch iTunes successfully based on previous dialog messages the user may have dismissed or unknowingly choose the wrong option.

ITunes' C drive access 'times out' / Recreating iTunes on a new drive

I'm not sure exactly what to search for, so if this situation has been discussed before, I'd be grateful if someone can point me in the right direction. But I'm thinking my situation may be a unique one.
My circumstances are that I'm running a six- (or seven-, or eight-) year old Wintel box, Windows XP Home Ed., Service Pack 3. I installed iTunes several years ago on my C drive, back when a 75 Gig drive seemed enormous and unfillable. Time passes, I buy an iPod for myself, then one for my son, then iPhones for the family, and just recently an iPad. Nowadays my C drive is always at the limit of being too full (right at the 10% free-space line) and podcasts, vodcasts, digital movies and DL'd music are always pushing it back up and over that line. I've been bandaiding the problem by DLing digimovies and then immediately moving them over to a larger internal G drive purchased a few years ago, but I can't seem to stay ahead of iTunes continuing to use up space.
Complicating the problem is my long-standing preference to keep the vast majority of my mp3 music library in a separate file on the G drive, and just reference songs and CDs into iTunes as I acquire them. I prefer to leave them in their original "non-iTunes-flavored" mp3 format, and it also helps with the space issue on the C drive. This file is about 16 Gigs, and represents about 80% of my music collection, the rest being in the iTunes directory on the C drive. (I realize that under pretty much all the circumstances I can envision, I have a ton of work ahead of me "re-importing" the contents this file into any iTunes transfer or clean install I create. sigh)
My current situation is that I'm now having issues with iTunes. iPhone and iPad backups, being run through a USB 2 card which is High Speed but not Enhanced High Speed, routinely take an hour or more if I do them about once a week. Two days ago, in yet another effort to free up some space, I DLed a new digimovie and then moved the file to the G drive, something I've done several times before without incident (I just need to tell iTunes where the new location is). I also moved the contents of the "TV Shows" folder from within iTunes over to the G drive, while leaving the now-empty "TV Shows" folder in iTunes back on the C drive. Immediately after I did this, iTunes began to have problems. The backup portion of both my iPhone and my iPad syncs seemed to go ok (if I waited long enough), but when the time came for it to sync purchases made both from the external devices and also via iTunes on the main system, I keep getting a message saying something about the C drive can't be accessed, that the attempt 'timed out'. The C drive appears not to have any issues when being accessed by anything other than iTunes, although it hasn't been defragged in about eight weeks. But it's having no other access issues that I can see. The drive is actually marginally faster, now that the files have been moved and more free space has been made available.
So my questions are these: A) does anyone have any suggestions on how to solve the problem of iTunes no longer supposedly being able to access the drive it's installed on? And B) if I can't solve A), will it be simpler and/or easier to try and transfer this possibly-wonky iTunes installation to the G drive, or would it make more sense to install a fresh copy of iTunes onto the G drive, and just move the existing iTunes content folders over to the G drive from the C drive?
Thanks for reading this far. I appreciate any and all suggestions (other than to buy a new Mac; I'm already working on that!)

It's not a unique situation - happens all the time, smaller hard drives getting filled up.
It's also easy to fix. I just moved my itunes content to a bigger hard drive.
First I made a backup of the itunes database file - iTunes Library.itl. Just in case anything went wrong.
Nothing did go wrong, but I'd have it in case anything DID go wrong. That file holds ratings, playcounts, Date Added, and other metadata.
Second, in itunes change the preferences > advanced tab to tell itunes to put everything on G:
Set the itunes folder location to something like G:Media or G:iTunes
This will affect all FUTURE additions to itunes and not do anything to the existing locations.
Make sure the checkbox for "Keep itunes organized" is NOT checked. I also left the "Copy files when adding" unchecked.
Third, to move all the files to G: without itunes losing the paths, run the File > Library > Organize > Consolidate command. This will need to run a while, so be patient as it copies all the files to the new G: location. This does NOT delete the originals. You will have to do that.
Fourth, make sure everything in itunes is OK and you can play stuff in your library. If you're really cautious you can run a script to check for missing/dead tracks.

How do i get my TC to house my main itunes library and access it?

How do i get my TC to house my main itunes library and access it as if it was on my hardrive?

Have you considered that if you move your iTunes Library / Media Folder to the Time Capsule drive......you will have your "master" or "original" library on the Time Capsule drive?
When....not if.....you have an issue with the Time Capsule drive, you have no backup for iTunes Library / Media Folder.....and you lose everything in the library.
So, before you consider moving the Library to the Time Capsule disk, it would be a good idea to develop a backup plan for the library / media folder first.
To develop your backup plan.....(Time Machine will not work for this).....you will need to use another commercially available application that can copy data from a network drive.....like Carbon Copy Cloner or Chronosync....then you can move the iTunes Library / Media Folder from your Mac.
The following Apple Support Document provides the details on how to do this:
http://support.apple.com/kb/ht1449

Itunes is stuck accessing store? Windows 7 64 bit, just did 10.6.1.7 upgrade

Itunes is stuck accessing store . Windows 7 64 bit just upgraded to 10.6.1.7 , tried uninstall and trind winsock reset neither worked

Try here:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
You seem to have an iTunes problem and not an iPod problem. The iTunes forum is likely a better forum to post in.

Since upgrade ios and iTunes can't access homeshare on ipad

Since upgrade ios and iTunes can't access homeshare on ipad. I see 'share', when using music app on iPad. I click on it and then select my MacBook Pro. Circle starts goes half way the stops. My Apple TV works great. So iTunes on MacBook must be set up right. Videos app is similar, the circle just spins and spins. My wifi is an apple airport. I beginning to think I have invested badly. I have signed out and in again of home share on iPad and MacBook as advised. I have read and re-read. Is there a solution?

Hello Gary,
Thank you for the details of the issue you are experiencing with Home Sharing. It sounds like you are not able to access iTunes from your iPad using Home Sharing. I found an article with steps that I think would help with this issue.
I recommend reviewing the full article below, but I think steps 4-7 are specifically useful for what you described:
Troubleshooting Home Sharing
http://support.apple.com/kb/TS2972
Thank you for using Apple Support Communities.
Best,
Sheila M.

Itunes is showing accessing itunes store after waiting for 30 minutes also

itunes is showing accessing itunes store after waiting for 30 minutes also

With those symptoms (assuming you're getting this on iTunes for Windows), I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.)

I try to get log on to the itunes store, says accessing store that the screen goes white and only the apple symbols is in the top box...nothing else...WHY

okay i have been trying to access the itunes store from my computer and after i click the tab the words accessing itunes store scroll across screen the the screens goes white and only the apple symbols is in the box.....WHY. Is the store down??

Hello there jodi o,
It sounds like you are unable to access the iTunes Store on your computer. I would recommend you use the following article to help troubleshoot that:
Can't connect to the iTunes Store
If the issue persists after using the info for your operating system in the above article, here is the more advanced version with further troubleshooting info:
iTunes: Advanced iTunes Store troubleshooting
If you are using Windows, you should also try the information in this article:
Apple software on Windows: May see performance issues and blank iTunes Store
Thank you for using Apple Support Communities.
All the best,
Sterling

1 Fix: iTunes UN-inst / Inst Issues

http://support.apple.com/kb/TS5376?viewlocale=en_US
The above covers multi-issues BUT certainly the Apple Mobile Device Sppt --- Uninstall problem.
See #2 in above link and Expand the [32-64 and 64-Bit System] links to see WHAT to Manually UNinstall in (64 bit) Program Files (x86) and              (32-64) Program Files.
The Apple Sppt staffer who had remote access to my friend's computer dealt with the Program Files (x86) only BUT I'd look at them all per the instructions.
iTunes and Apple Software Update were already Deleted.
He skipped the Apple Mob Dev Sppt problem and uninstalled Bojour.
He then went to Program Files (x86) per the above links and did a manual Delete in Comon Files\Apple, although there are multi-deletes to do per the instructions.
He stated the Manual Delete(s) was Key to most people's problems.
After the Manual Delete we RE-BOOTED, downloaded iTunes, and did the Install with 1 Glitch as follows: a pop-up stated the Registry Settings to Import and Burn Cds was missing and that could be from having another Burner App installed....REinstall iTunes.
We didn't because that's not anything our friend does, and I presume her iPhone update capabilities are there.
Logged into Store but that's all.
Try manual Delete(s) as described before Installing iTunes again.
I'll update the CD Burn/Registry isue when I can reach Sppt again.

EDIT: 2/16/14: I was told that the Pop-up about Missing Registry Entries to Import / Burn CDs can be corrected by (1) Starting Over and (2) Uninstalling the List in #2 as directed ref support.apple.com LINK just below, PLUS UNINSTALL QUICKTIME, too.
The C:\Quicktime Files should be checked for complete Deletetion by Uninstall, and manually Delete any left-overs.
================================================================================ =======
1 Fix: iTunes UN-inst / Inst Issues
http://support.apple.com/kb/TS5376?viewlocale=en_US
The above covers multi-issues BUT certainly the Apple Mobile Device Sppt --- Uninstall problem.
See #2 in above link and Expand the [32-64 and 64-Bit System] links to see WHAT to Manually UNinstall in (64 bit) Program Files (x86) and            (32-64) Program Files.
The Apple Sppt staffer who had remote access to my friend's computer dealt with the Program Files (x86) only BUT I'd look at them all per the instructions.
iTunes and Apple Software Update were already Deleted.
He skipped the Apple Mob Dev Sppt problem and uninstalled Bojour.
He then went to Program Files (x86) per the above links and did a manual Delete in Comon Files\Apple, although there are multi-deletes to do per the instructions.
He stated the Manual Delete(s) was Key to most people's problems.
After the Manual Delete we RE-BOOTED, downloaded iTunes, and did the Install with 1 Glitch as follows: a pop-up stated the Registry Settings to Import and Burn Cds was missing and that could be from having another Burner App installed....REinstall iTunes.
We didn't because that's not anything our friend does, and she Sync'd her iPhone and logged into the Store.
Try manual Delete(s) as described (incl Quicktime (See Edit at Top) before Installing iTunes again.

TS1814 ITunes can't access the internet for updates or restores?

I'm trying to restore my iPod but my iTunes isn't accessing the internet for it. When I tired to update it it was still unable to access the internet, it can still access the internet for previously purchased songs and for the iTunes store. I'm using Windows 8. I already tried Apple's support, but I can't find an answer, anyone know a fix?
I've already done everything that is on the generic support pages

I had the same problem and this is what I did. On a side note and just a disclaimer as this may not be your issue, but helped with mine. Several months ago, I noticed that my XBOX 360 was not connecting to the live service. I disregarded it at that time because I did not use the Xbox live service much. However, several days ago, I switched security on my wireless router (Belkin N1) and found that my Apple TV could not connect to the internet, but would connect to my local network via wireless. My iMac also would connect, but no internet. I reset my router to factory defaults and found that the Apple TV was pulling a 169.XXX IP address. I had DHCP enabled on the router and I suspect this may be part of the issue, but I manually assigned an IP address to the Apple TV of 192.XXX. I also assigned a manual IP address to my iMac. Now both connect successfully, but is odd how I had DHCP working on both ATV and iMac before and were working. I've tried the Apple TV via wireless and wired and had the same problem before assigning a manual IP address. I assigned a manual address to the XBOX and it now works. The XBOX was also pulling a 169 IP address.
Like I said before, this may be an issue with my router giving out or may be an issue with Mac products but I am not completely sure. I just know that manually assigning the IP address made both systems access the internet now.
Hope this helps and if anyone else has a solution, please post.
Thanks
Brandon

Itunes 10.5.2 Issues! Been "Updating iTunes Library" for over 8 hrs now. Not even halfway finished on about 275 GB

Itunes 10.5.2 Issues! Been "Updating iTunes Library" for over 8 hrs now. Not even halfway finished on about 275 GB
Anyone else having issues with this update?!?!?!
Can't access anything in my library while it's doing this.

I moved into a clean install last night and when I fired up iTunes 10.5.1. I held down "option" key, selected my original library and everything was perfect. That was until I quit. It started to "update" the library. I was slightly concerned, but since I had just moved into a new install I let it go and hoped for the best. For 85GB it took quite a while, close to an hour. This made me a little more concerned, but in the light of Apple, I resigned myself to the fact that "stuff" happens. And again hoped for the best. So I would imagine for 275GB would be a lot more. THEN after that was done it asked if I wanted it do something to match my settings? ***? My settings were the same as they were in the previous install. Or did something not go right with 10.5.1 in the other install and this was overlooked? I OK'd it and hoped for the best again.
But now I am getting an error as I startup iTunes:
"A required iTunes component is not installed. Please reinstall iTunes. (-42404)"
iTunes comes up just fine behind this error and after dismissing it all is just fine. Or so I think or am led to believe. I'm thinking it's a "phone home" component, so I'm not real concerned. That's why I came here today to look up this error and stumbled on this post that somewhat happened to me last night.
Looks like the process takes a while. And what it's updating I'm not sure, but I run nightly updates and all the "important" iTunes files in many iterations are safely backed up for reversion. Apple, never a dull moment . . .

ITunes suddenly stopped accessing the internet

iTunes suddenly stopped accessing the internet, so can't get to the iTunes store. All other programs running ok on my Windows 7, 64 Bit system. Have tried Windows Program repair and then Program un-install followed by Program reinstall - neither worked. Again, everything else works on my desktop PC. Even tried removing the anti-virus program. Still no luck.
Apple troubleshooting guide hints do not help.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

HT2292 I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.

I cannot access the iTunes store on my desktop. (brand new) I can access iTunes store on my laptop, so account is fine. When I go to sign in iTunes just says "Accessing iTunes Store" indefinitely. Have totally uninstalled and re-installed twice.

Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US

Financial reporting 11 1 2 2 Access issue for a user

Hi All,
I have a report designer group for Financial reporting 11.1.2.2. I have created a group called FR_GROUP in HSS and provide them the report designer access and added three MSAD users.
Now as admin we have a created a folder in workspace called FR and gave the group FR_GROUP Full acces to this folder FR.
Now the issue is the MSAD user who created the repot in FR folder can see the reports and open them and also the admin user but the other two MSAD users cant see the reports.
Any ideas how to fix this access issue?
Thanks,

Hi,
Try provisioning the FR_GROUP with Explorer role. Just in case here is the whole list of Reporting and Analysis Roles:
http://docs.oracle.com/cd/E17236_01/epm.1112/hss_admin_1112200/apas04.html
Cheers,
Mehmet

I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...

I have no trouble viewing apps in the iTunes Store on my iPad. However, every time I try to install a new app, I get an error message after a while - cannot connect to iTunes Store. This issues cropped up two days ago on my new iPad. Please help...

JUst experienced the exact same problem after changing password.Getting same message. Hope someone has an answer for this.

ITunes U Shibboleth Access Issues

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