Itunes u support for public site manager

I have been the iTunes U admin for my college for years - since iTunes U first started. I cannot log into the public site manager - it refuses to acknowledge my credentials, even though I can log into my institutions iTunesU site directly through iTunes. Others have reported the same problem with no solution. Who can I call to get this fixed?

Try these contacts:
email: [email protected]
phone (US): 800-800-2775
Hope one of those works for you. Regards.

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Did the banner image guidelines for Public Site Manager changed this week?

The guideline example illustration used to have the Provider Name underneath the Page Path (breadcrumb) on the top left of the banner image. What happened? We published our site (Fashion Institute of Design & Merchandising) on Monday and now the Provider Name's gone and our layout is off. Looks like the image is placed lower and some of the description text is covered by the section. Take a look at these universities(U of Arizona, Full Sail U, Carnegie Mellon U,Brock U, and Albert Einstein).

iTunes U Public Site Manager no longer displays the second level provider name heading in the upper left corner of your provider page. While removing the second level provider name heading, additional space was also removed from the page, causing existing banners to overlap feature boxes. The iTunes U Team has fixed this issue and restored the previous page layout. Review "Understanding provider page image guidelines" to learn more about customizing your provider page.
-Thanks

Public site manager

I need to edit my original application for public site manager. How do I do this?

Hello, Graham.
A similar situation happened here a few days ago.
I published an iTunes U course, not a collection, at 6:00 PM Thursday, June 26. It still did not show up in iTunes U Store or in our college's iTunes U site at 8:00 AM Monday, June 30. (I checked multiple times a day.) That was after over 80 hours.
I filled up a support request form in this web site: https://ssl.apple.com/support/itunes-u/public-site-manager/contact.html around 9:00 AM on Monday, June 30. Credit to Apple PSM Support, I got a reply around noon the same day informing me they did see the iTunes U Course up. I checked and it did become available in both places. So it took 80+ hours from the time it was published to the time it became available in iTunes U store and in our site.
We have over 120 courses and collections. It usually takes an hour or so and at most 24 hours for one course/collection to become available. It never needed more than a day, but this time more than 3 days.
So be patient. And you may fill up the support form also to let Apple iTunes U PSM Support team be aware.
Best.
Q. Wang

May I know the institution requirements for iTunes U public site Manager

May I know the institution requirements for iTunes U public site Manager for k-12

I'm not quite sure what specific information you're looking for, but perhaps the information these pages will help:
http://www.apple.com/education/ipad/itunes-u/
http://www.apple.com/support/itunes-u/public-site-manager/
Regards.

ITunes U Public Site Manager - institution type for UK?

I am in the process of enrolling a UK secondary school for an iTunes U Public Site Manager account. The enrollment is fairly simple until the last option - 'Institution Category', which has two options; Higher Education and K-12 School district. We are neither of these. Obviously I do not want the enrollment rejected.
Any advice would be most gratefully received.

Hello,
Our college just went through the migration so i am speaking from this experience which, hopefully, might help you.
1. Make sure your Apple User ID is the same as in your iTunes U Admin site primary admin's ID.
2. You need to enter your school's primary admin sign in URL in Safari. The URL for your institution should be something like this: https://deimos.apple.com/WebObjects/Core.woa/SignIn/cwu.edu
3. A new window will come up on top of iTunes requiring you to sign in using your Apple User ID and password. Enter them and click Sign In.
4. Now you should see on the upper right hand of the screen in your iTunes admin site, a new button you never saw before. I do not remember the exact name but it is something like Migrating to Public Site Manager. And it is in red color. When you click that button, it will walk you through the process step by step.
Hope this helps.
Wang

Cannot load some collections pages in iTunes U Public Site Manager.

I cannot edit the collection feed page in the iTunes public site manager for Concordia University.
I get a blank page like the one kylaj posted in http://discussions.apple.com/thread.jspa?threadID=2759827&tstart=0
http://i56.tinypic.com/21n4iso.png
The four collections from Concordia University that are unavailable:
Congress 2010 - Audio
Congress 2010 - Video
Marianopolis Speaker Series - Audio
Marianopolis Speaker Series - Video

Thanks Syd.
Dear Apple engineers,
Most of the information is in my original post
site name: Concordia University
site domain: itms://deimos3.apple.com/WebObjects/Core.woa/Browse/concordia.ca-dz
collection names:
Congress 2010 - Audio
Congress 2010 - Video
Marianopolis Speaker Series - Audio
Marianopolis Speaker Series - Video
I may be providing the wrong information, but that only because I don't understand the nomenclature as it pertains to the iTPSM.

Theme manager in iTunes U Public Site Manager

I am trying to create a new theme in the "Theme Manager" in the iTunes U Public Site Manager, but when I select colors etc., none of them "stick". Doesn't matter if I am creating a new theme, or tweaking an existing theme... nothing works. Have tried using the color picker and have also tried copying and pasting color numbers... any help would be appreciated.

Thanks for the suggestion, but that doesn't work either

ITunes Podcast Site Manager vs. iTunes U Public Site Manager

The link for help files for the iTunes Podcast Site Manager goes to "Using iTunes U Public Site Manager". There are significant differences between these two iTunes administration sites. I need help for iTunes Podcast Site Manager, not iTunes U Public Site Manager.
Specifically I need to set media types for our shows, and since a change to the iTunes Podcast Site Manager interface, I've not figured out how to do it. The instructions (from "Using iTunes U Public Site Manager") say you do it on the Collections tab. There is no "Collections" tab at the iTunes Podcast Site Manager.
Anyone know how I set media types in the iTunes Podcast Site Manager?
thanks - john

I'm afraid I don't know anything about this: it doesn't appear to be relevant to ordinary podcasts. Is this an iTunes-U matter? - perhaps that forum would help.
https://discussions.apple.com/community/itunes_u/managing_itunes_u_sites

ITunes U. Public Site Manager Site Disk Usage Reports

Hi All,
Is there any way for me to know how many total subscribers we have in the on our Public Site? I see on the site disk usage reports the number of people who have subscribed that week, but I want the overall total.
Thanks for any help!
Yolanda for iBioSeminars
http://itunes.apple.com/us/itunes-u/ibioseminars/id444139478

Hello,
Our college just went through the migration so i am speaking from this experience which, hopefully, might help you.
1. Make sure your Apple User ID is the same as in your iTunes U Admin site primary admin's ID.
2. You need to enter your school's primary admin sign in URL in Safari. The URL for your institution should be something like this: https://deimos.apple.com/WebObjects/Core.woa/SignIn/cwu.edu
3. A new window will come up on top of iTunes requiring you to sign in using your Apple User ID and password. Enter them and click Sign In.
4. Now you should see on the upper right hand of the screen in your iTunes admin site, a new button you never saw before. I do not remember the exact name but it is something like Migrating to Public Site Manager. And it is in red color. When you click that button, it will walk you through the process step by step.
Hope this helps.
Wang

ITunes U Public Site Manager transition

According to the FAQ:
"The first step is to migrate your existing public content into iTunes U Public Site Manager. Institutions who are already included in iTunes U in the iTunes Store currently have migration enabled for their sites. The next time you log in with your Primary Administrator's Apple ID you will see a pop-up window explaining migration and that walks you through the process step by step. If you have not added a Primary Administrator Apple ID to your site you can do so in the Edit Site Settings area of your site."
My problem with the answer above is that while I have a Primary Administrator's Apple ID established and have had for the past 3 years I was never prompted with a pop-up window explaining migration and that walks me through the process step by step. Our university Central Washington University is included in the iTunes Store. Please advise me as to how to migrate our public site before the deadline on April 12, 2011.
Thanks,
Jane Chinn
iTunes U Primary Admin

Hello,
Our college just went through the migration so i am speaking from this experience which, hopefully, might help you.
1. Make sure your Apple User ID is the same as in your iTunes U Admin site primary admin's ID.
2. You need to enter your school's primary admin sign in URL in Safari. The URL for your institution should be something like this: https://deimos.apple.com/WebObjects/Core.woa/SignIn/cwu.edu
3. A new window will come up on top of iTunes requiring you to sign in using your Apple User ID and password. Enter them and click Sign In.
4. Now you should see on the upper right hand of the screen in your iTunes admin site, a new button you never saw before. I do not remember the exact name but it is something like Migrating to Public Site Manager. And it is in red color. When you click that button, it will walk you through the process step by step.
Hope this helps.
Wang

Once an administrator adds an apple id as a contributor in the public site manager, what is the URL for Course Manager ?

once an administrator adds an apple id as a contributor in the public site manager, what is the URL for Course Manager ?

https://itunesu.itunes.apple.com/coursemanager/
Although is appears that a lot of users are currently having trouble signing in.

Can I register iTunes U Public Site Manager using US Virtual Office Address?

Can I register iTunes U Public Site Manager using US Virtual Office Address?
I am from Indonesia and really wants using iTunes U to distribute our course and materials to our student who using ipad/iphone.
We are an Education Organization that provides a free education material to k-12 in Indonesia.

Sorry but no. Your institution must be actually in one of the countries where iTunes U is available. You would need to enter into a service agreement with Apple and they would almost certainly reject your application once they learned that your institution is actually in Indonesia.
Regards.

ITunes U Public Site Manager Application

I did not put a high enough supervisor for the Public Site manager as we are a k-12 school and high managers would have had issues even knowing how to access a course, let alone be in charge, but I have been rejected. How do I apply again?

Duncan,
I appreciate your willingness to help. The site can be found here:
http://deimos.apple.com/WebObjects/Core.woa/Browse/education-maine.gov
I am the site administrator, and I want to add content to an existing collection. I have been adding content to existing collections since the site was created several years ago, but since the recent June 1 update to the Public Site Manager things have obviously changed and I cannot seem to find a way to add content. Maybe I am missing something obvious, but I can't seem to figure out how to do this.
As a work around, I created a new apple ID and added it as a "user" and then as a "contributor" to the collection I want to add content to. I then logged out and then in again as this new contributor, and I was able to add the content as before (the update). I was hoping that I would be able to log in as the administrator and upload content without having to use another login.

ITunes U Public Site Manager - Migrating site

When the Public Site Manager was first introduced I followed the instructions on how to migrate the content over. I was going to work on it and then other projects came up here. Since I have migrated the informtion over I have posted new content on the "old" itunes u site and don't have the slightest clue on what the last piece of content that i have was the last one posted to the PSM. Is there a way to re-migrate the content over to the new PSM or upload the new content on my "old" itunes u site over the the PSM from the last migration date? It is going to be very time consuming to go through my whole site to figure out what is and what is not on the PSM side of iTunes U. I hope someone can help me out with this.
thanks
Chris

Greetings Chris;
When you log in to the old iTunes U environment, all of the collections will have a "Date Modified" tag. Also, in each individual collection you can sort the contents by "Date Released". You can compare the release date with the date that you migrated to the new Site Manager environment to see what content was added after the move. Hope this helps. All the best with your site...
Syd Rodocker
Tennessee State Department of Education

ITunes U Public Site Manager and adding new content

Probably just me missing something, but I am in the iTunes U Public Site Manager looking to add content to an existing collection. Since the update, I can't seem to find the "add to collection" button that used to exist. Can anyone help? Thanks.

Duncan,
I appreciate your willingness to help. The site can be found here:
http://deimos.apple.com/WebObjects/Core.woa/Browse/education-maine.gov
I am the site administrator, and I want to add content to an existing collection. I have been adding content to existing collections since the site was created several years ago, but since the recent June 1 update to the Public Site Manager things have obviously changed and I cannot seem to find a way to add content. Maybe I am missing something obvious, but I can't seem to figure out how to do this.
As a work around, I created a new apple ID and added it as a "user" and then as a "contributor" to the collection I want to add content to. I then logged out and then in again as this new contributor, and I was able to add the content as before (the update). I was hoping that I would be able to log in as the administrator and upload content without having to use another login.

Itunes u support for public site manager

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