Itunes unexpected error
Hi there im having a problem opening itunes and it says that i have an unexpected error and that it needs to close. it also askes if i want to send an error report.
i just recently upgraded to itunes 6.0 from 4.0 and never had any problems.
Ive been 3 weeks trying to delete itunes and reinstall but it dosent work! I need help!!! Ahhh
hi y'all!
i have an unexpected error and that it needs to close. it also askes if i want to send an error report.
also check to see if your Quicktime gives you an error when you try to launch it. (sometimes these itunes errors are caused by a broken quicktime.)
if quicktime won't launch, try a careful standalone QT 7.0.3 install. see:
http://discussions.apple.com/click.jspa?searchID=-1&messageID=1154498
love, b
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I keep randomly getting the 'iTunes has experienced an unexpected error and needs to close' message. Not sure if its iTunes or Windows, but I was wondering if anyone else had this problem. Happens whether playing music or not, and there's plenty of system resources. Once the error comes up again I'll have the particulars of it. (it's probably Windows)
Itunes.exe has generated an error and will be closed by windows is what I get now - it will not start. Problem started like you describe..............
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Removing the SC Info folder as per the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document seems to help most folks reporting the iTunes launch 42110s:
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Any ideas?? I think I'm running the latest of all revs. I upgraded everything & rebooted before posting. I'm running Mac 10.6.8
Thanks!Sorry you have had such a bad first impression..
Is the ipv6 turned on? This was an after thought as they seem to have released both firmware and utility and woken up after the event to the fact they actually needed ipv6 on to manage it.
http://support.apple.com/kb/TS4597
Otherwise I don't see what you are using to connect to the TC from the iMac.. is it wired or wireless??
Can I suggest you do the setup again.
This time use ethernet to the TC.. in full isolation from the network. And do the setup manually.
You may need to factory reset again.. sorry about that .. and start over.. only the Mac plugged into the TC.. nothing else.
You may need further help just post where you get up to and we can sort out what is happening from there.
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Unexpected error -600 with iTunes?
I recently got a new HD and restored from backup and updated to 10.4.9. When I first updated to 10.4.9, I started getting app not responding messages with iTunes - it would have the arrow in the dock and the toolbar was listed but then would stop responding. I re-installed iTunes and it got better but still happens every few days. I can force quit in the Finder but the triangle stays under the icon in the dock. I can force quit with Activity Monitor but then if I try to open the app from the applications folder, I get a -600 unexpected error. Anyone have any idea what's happening? Sometimes it doesn't respond but then eventually (minutes later) works. Sometimes it opens no problem. Sometimes I have to restart to get it to respond.
I am getting the same error but it happens when i'm synching my ipod with itunes
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ITunes 9.1.1 - "Encountered an unexpected error and has to close"
Hi I downloaded the latest iTunes upgrade and ever since I've been having problems.
iTunes will be fine until I sync my brand new iPod Nano and then I get a Windows message saying "iTunes has encountered an unexpected error and has to close". Then everytime after that, whether the iPod is plugged in or not, I get the same message.
Has anyone else had this problem and been able to resolve it?Sorry about the continued questions (this one is a bit odd).
Then after that, as soon as I click the iTunes icon, I get that message, regardless of whether the iPod's plugged in or not.
In some ways, the oddest thing is that you can get iTunes launching again after the issue starts happening.
Does the error when trying to launch go away after you restart the PC? Or do you have to do something different?
If it's clearing up after a restart, could you check something for me?
Provoke the nano-plugging-in error. Don't try to open iTunes again just at the moment.
Now bring up your Task Manager. Go into the processes tab. Click the "Image name" header to sort the processes alphabetically. Even though you've had that error message, is there still an iTunes.exe process listed in that tab?
If so, right-click on the process and select "end process". Does Windows let you end the process? If it does, can you launch iTunes again without the error?
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What was the full wording of the error message?
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unable to update itunes. help. error message when trying to update to latest version of itunes. "the installer has encountered an unexpected error installing this package. this may indicate a problem with this package. error code 2721"
Hello chae84swangin,
I recommend following the steps in the article below when getting an error message trying to install iTunes:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks. -
I tried to update my 4s to the latest ios6. itunes came back and said there was an unexpected error. the screen on the phone is hung showing a usb cable and an arrow pointing to the itunes icon. itunes does not see the phone as being plugged into my computer. I restarted itunes, no difference. I can't seem to reset the phone. It comes up with the apple icon and then goes back to the usb plug screen. I'm totally hosed right now!!!
Error 1604:
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
From Apple Support page >
iTunes: Specific update-and-restore error messages and advanced troubleshooting -
I have tried to install icloud 4.0 for windows and again is does not allow syncing with outlook 2013 calendar and contact, using windows 8.1 and IOS 8.02 (get - unexpected error)?
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Are you able to uninstall iTunes and QuickTime?
You might have to search for the Windows Installer Cleanup Utility, which would allow you to remove some applications that you can't from Control Panel.
Also, take a look at this Apple document -> Trouble installing iTunes or QuickTime for Windows. -
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