ITunes; uninstalling/reinstalling; iPod...a lot of problems...

A few months ago, my computer suffered a hiccup and went to the recovery console. During this time, all major programs on my computer, including iTunes, were deleted from the hard drive. Everything had to be installed. I didn't bother trying to deal with the iTunes problem until a day ago when I finally got it in what looked like running order.
When I connected my iPod (3rd gen. nano) it didn't show up in iTunes. (Also, my iTunes icon was a green music note and I'm pretty sure iTunes has a blue music note, don't know if that's significant, but it can't hurt). It also had some issues ejecting the iPod (i.e. it wouldn't let me from the "safely remove hardware" icon in the system tray) and I had to eject from My Docs. I tried resetting the iPod using the menu & center button but did not put it into disk mode. When today I tried to uninstall iTunes & Quicktime and reinstall a new version, it looked like it had uninstalled and was installing fine, but it got to a certain point and it said "stopping processes" and it froze. At this point, an error message popped up:
"Error 1921. Service iPod Service (iPodService) could not be stopped. Verify that you have sufficent privileges to stop system services"
At that point, I came to the forum for help.
I read a few things that said I should stop iPodService.exe from the task manager as well as "AppleMobileDevice" but I didn't want to do that unless absolutly necessary.
I'm hoping that since I created an account (I had been using my sister's before the computer went into recovery mode) that will solve the problem.
Also, the green-music-note-version of iTunes doesn't seem to have an uninstall feature so I'm not sure how I'm supposed to go about a full uninstall.
I hope I've given enough information and someone can give me a helping hand.
If there is any other information that someone needs to help diagnose the problem, I'm more than happy to provide it.

Also see a simpler solution for Windows 7 and similarly Windows XP from Jerry at: iTunes for windows - App Store's blank page - final solution
https://discussions.apple.com/message/15993286#15993286

Similar Messages

  • Itunes uninstall/reinstall PROBLEM.

    So, when I tried to download itunes 10.5, it didn't work, so I uninstalled itunes. I deleted all the residual programs I could find manually and with Revo. But every time I download itunes, it will go until the end and then gets stuck on "publishing product information" and never finishes.

    Let's try the following user tip with that one:
    iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows

  • Itune uninstall/reinstall

    Hi,
    Itunes will not start "itunes has encountered a problem and needs to close etc etc"
    Have used some of the tips on this forum including Windows Clean up utility to remove program. Then try to remove using Add remove programs by right clicking on itunes folder in C/program files and selecting delete. However, i recieve a message that reads:
    'cannot delete iTunesHelper.exe: Access denied. Make sure disk is not full or write protected and that the file is not currently in use".
    I get similar message when i try to delete iPod and Quicktime folders
    Where to from here?
    Thanks in advance

    Here is a link from the Apple Knowledgebase on removing iTunes and quicktime.
    http://docs.info.apple.com/article.html?artnum=93698
    It includes advice about the Ipod service problem.
    Not being able to delete the Quicktime folder is usually becuase you have Quicktime in the system tray, there is an option to close this.
    Did you follow the advice about restarting your computer after uninstalling the programs? This will ensure that the iTunesHelper task is not running when you try to delete the iTunes folder in c:\Program Files.
    Here is a link to "Trouble installing or opening iTunes or QuickTime for Windows" In case you don't have it.
    http://docs.info.apple.com/article.html?artnum=93976

  • Uninstall / Reinstall iPod Software

    After connecting my iPod to my computer it is possible, within the "Summary" tab, to "Check for Update" of iPod software. My iPod is up to date. However, I have developed a malfunction and I wish to uninstall and reinstall the software. How can I do this?

    See: How to restore the iPod to factory settings.
    That will load a completely fresh version of the software on your iPod. Then you can reload the songs again from your library.

  • Please help. Not good with ipod's Lots of problems...

    ok. so i have had a fifth generation ipod for about 3 years and recently when i charge it it only comes up with a "do not disconnect" screen. so i tried to hold down the menu and center button for 10 seconds while also incorporating the toggling of the hold button...nothing effected. so i put my ipod in disk mode and it is stuck in disk mode now. I have gotten the "please reconnect to computer and restore" message but every time i connect the ipod to my computer it goes back to the 'do not disconnect" sign. at first i figured this was because of a low battery but i have let it sit there for hours and it NEVER gets recognized by itunes. please give any help you can. thanks

    . It shouldn't. There's lots on this in the FAQ post, but for starters make sure you have the latest v firmware (or v2 if you want the support this gives).
    2. Known issue for the Micro. You need to get your player replaced.
    3. See "My Zen is not behaving properly, and/or won't startup, or goes into rescue mode. What should I do?" in the FAQ post.
    4. Again, sounds like a faulty player that you need to get replaced.

  • I am havign huge problems getting itunes 11.1.4 working on my windows 7 laptop. I have run itunes for some years, and regularly updated it when prompted. I have followed many of the suggestions e.g. uninstalling reinstalling, etc

    I have spent hours trying to get itunes working on my laptop.
    The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
    My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
    I have run itunes on this machine for some years, regularly updating when I am prompted to.
    A few days back i was prompted to update to 11.1.4
    It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
    All communication between computer and iphone functionality has been lost.
    Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
    I googled and found a lot of recurring themes on apple forums:
    So far I have tried:
    uninstalling / reinstalling. (hangs during installation).
    Restarting the machine between uninstall and reinstall.
    Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
    I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
    I have removed all apple software incl quicktime.
    I have tried the microsoft software installer fixit link often posted to.
    i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
    I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware  update,msi, and they seem to need to be run multiple times.
    (this last one took about 40 minutes).
    I have been very careful to install / uninstall the software components int eh "prescribed" order.
    I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
    I ave tried installing when my virus checker AVG is disabled.
    (i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
    I ahve tried stopping apple services (as suggested in one of the apple forum posts).
    As you can gather I'm seriously tearing my hair out.
    I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
    I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
    Is an older version of itunes available so i can install that instead ?
    What should I do next ?
    Jonathan

    I have spent hours trying to get itunes working on my laptop.
    The only functinoality I crave is to be able to get pictures off my iphone 5 (which has the latest ios installed.), as almost all other functinoality of itunes I find painful beyond belief. It has the worst ergonomics I think of any software I have ever used, which is bizarely at odds with the mobile decvices, which by and large work quite nicely (indeed, why I bought them!)
    My laptop runs windows 7. It has all the latest microsoft updates installed (I am religious about this: it always has had.)
    I have run itunes on this machine for some years, regularly updating when I am prompted to.
    A few days back i was prompted to update to 11.1.4
    It failed to install badly. whatever I try at some point during the install process the installer just hangs, or never terminates.
    All communication between computer and iphone functionality has been lost.
    Nothing eles on my machine is behaving oddly. slowly etc. it is only apple stuff that isn't working.
    I googled and found a lot of recurring themes on apple forums:
    So far I have tried:
    uninstalling / reinstalling. (hangs during installation).
    Restarting the machine between uninstall and reinstall.
    Searching and removing any directories/ contents related to apple, after the uninstall, prior to machine reboot.
    I have even used iobit uninstaller, as removing apple software as you know is almost impossible (ever tried disabbling the quicktime updater that runs at startup? it's like a virus !!)
    I have removed all apple software incl quicktime.
    I have tried the microsoft software installer fixit link often posted to.
    i have tried unpacking the apple installation file, using the latest version of winrar, to try installing one at a time.
    I have found the installation is very very very slow (it looks as though it hangs, but i leave it running in the background, after 15-20 minutes, the status starts advancing for example). so far I have managed to install the first few components up to applesoftware  update,msi, and they seem to need to be run multiple times.
    (this last one took about 40 minutes).
    I have been very careful to install / uninstall the software components int eh "prescribed" order.
    I have tried each step multiple times, rebooting the machine numerous times, cleaning temp folders (with ccleaner) etc.
    I ave tried installing when my virus checker AVG is disabled.
    (i have virus checked the machine with AVG and malware bytes, I have the latest microsft security essential updates installed.)
    I ahve tried stopping apple services (as suggested in one of the apple forum posts).
    As you can gather I'm seriously tearing my hair out.
    I presume there is some kind of generic bug in this installer: as a friend had exactly the same problem on sunday night, with a different machine, running windows 7, and a couple of her colleagues at work has had the self same problem over the weekend, though none of them seem to have gone to the lengths I have yet !
    I tried doing a system restore, but my machine seems to have lunched all previous system restore points, so I can't . Arrrrrgggg !
    Is an older version of itunes available so i can install that instead ?
    What should I do next ?
    Jonathan

  • Since uninstalling / reinstalling iTunes I am not able to sync iPhotos with my Apple TV with the following warning message stating that this is due to a 'problem on your computer. The disk could not be read from or written to'. Please help!

    Since uninstalling / reinstalling iTunes I am not able to sync iPhotos with my Apple TV with the following warning message stating that this is due to a 'problem on your computer. The disk could not be read from or written to'. Please help!

    Welcome to Apple Discussions!
    Is all the software on your computer up to date?
    iTunes
    iPod Updater
    Also, try The Five R's
    btabz

  • Itunes states "ipod detected but could not be identified properly" when I plug in my new nano. tried uninstalling/reinstalling itunes 6 times - get pop-up "itunes helper error" with abort, retry, ignore options. retry doesn't work

    I am trying to connect my new nano to my iTunes account. I keep getting msg "ipod detected but not identified properly. disconnect and reconnect. if problem persists uninstall/reinstall iTunes". I've uninstalled/ reinstalled iTunes 6 times but keep getting the same msg.
    when installing iTunes I get a pop-up "iTunes helper error" check access. with options to abort, retry, ignore. retry doesn't work. ignore installs iTunes but it doesn't recognize my nano. abort shuts down the download.
    how do I fix these problems??

    Hello, KenaiK9.  
    Thank you for visiting Apple Support Communites.  
    I see you are receiving an error and have processed some troubleshooting steps with the issue persisting.  There are just a couple more in the article below that covers this specific error.  
    iPod nano: Error message saying that iPod could not be identified properly
    Cheers, 
    Jason H.  

  • Yesterday i sync music to my ipod touch from iTunesn but nothing showed up in the 'recently added' folder. now today neither my computer or iTunes is recognizing the ipod. I uninstalled iTunes and reinstalled it and restart the computer

    Yesterday i synced my music to my ipod touch from iTunes. the musice went on but nothing showed up on the ipod in the 'recently added' folder. now today i went to connect it to the laptop and neither my computer or iTunes recognized the ipod. 1st a message showed up saying an ipod was detected but cuddn't be identified so reconnect and when i did nothing showed up again. i have uninstalled and reinstalled iTunes and restarted the computer a number of times but the ipod still wont show up. Can anybody help?

    Here:
    iOS: Device not recognized in iTunes for Windows
    or
    iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Does the iPod charge?
    Have you tried another cable?
    Another computer to help determine if you have an iPod or computer problem?

  • I received an error message on iTunes saying it can't recognize my iPod and needs to reinstall. How can I uninstall/reinstall iTunes?

    iTunes randomly stopped syncing with my iPod and now I need to uninstall/reinstall.
    How do I do this and will an uninstall delete all of my music/movies/podcasts/etc.?
    Any help would be greatly appreciated.

    micron12
    Hi I had a simular problem with my iPhone 4 and iPad 3 and found that the USB connection on the computer was at fault so I moved the connection to a USB port on the Mother board.This curred my problem,see if ti works for you.
    Windows 7 and windows XP

  • I have a problem with my computer recognizing my new iphone when i uninstall itunes and reinstall it does not download properly and bonjour will not load any ideas of what to do

    I have a dell lap top with windows 7 that won't recognize my iphone 5c. The driver's will not install with out a problem, I talked to apple support to try to fix this problem, I unistalled itunes and reinstalled it, now itunes did not download properly, bonjour does not load and i can not burn cds, I have uninstalled and reinstalled twice with the same problem. If anyone can point me in the right direction that would be great

    You are right, but how could i send it to Apple? when the phone company first replaced my iphone they had in stock alots of iphones and they just sent mine back to Apple and gave me a new one, so all i did is to give them my phone, but now how could i sent it to Apple? and i cant send it by myself, and the store wont do that, its a lost for them.. so sending it to Apple wasnt an option from the begining.
    and for the record, i dont think the store where i bought it is an authorized shop.. its just a store who boughts phone's from Apple in a low price and sells it in much more money..

  • After I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

    after I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

    Try removing and then reinstalling the Apple software using these instructions.
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
    The above containes a link for XP. Also. make sure you install the correct Apple software, It comes in 32 and 64 bit and you need the one that is the same as the computer OS

  • My ipod is not recognized by my itunes and tells me to uninstall itunes and reinstall. will this erase all of my music?

    my ipod is not recognized by my itunes and tells me to uninstall itunes and reinstall it.  will this erase all of my music?

    Hi braddyloopy,
    Thanks for visiting Apple Support Communities.
    If you need to uninstall and reinstall iTunes,  your music files should not be erased or affected in any way. It is always a good idea to back up your data before making any changes to your computer, though.
    If you'd like to locate your music, this article explains how to find the files:
    Where are my iTunes files located?
    http://support.apple.com/kb/HT1391
    When you reinstall iTunes, I'd recommend using the method in this article to make sure it's reinstalled completely:
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    http://support.apple.com/kb/HT1923
    Cheers,
    Jeremy

  • Hy won't my ipod touch 5G connect to my computer or itunes? I've tried new USB cables, different USB ports and uninstalling itunes and reinstalling.

    Why won't my ipod touch 5G connect to my computer or itunes? I've tried new USB cables, different USB ports and uninstalling itunes and reinstalling.

    See
    iOS: Device not recognized in iTunes for Windows
    - I would start with
    Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
    or              
    Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
    However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
    - Then do the other actions of:
    iOS: Device not recognized in iTunes for Windows
    paying special attention to item #5
    - New cable and different USB port
    - Run this and see if the results help with determine the cause
    iTunes for Windows: Device Sync Tests
    Also see:
    iPod not recognised by windows iTunes
    Troubleshooting issues with iTunes for Windows updates
    - Try on another computer to help determine if computer or iPod problem

  • I plug my ipod into my computer itunes pops up with error message "Ipod detected but can't be identified properly" suggests I unplug and try again or uninstall itunes and reinstall nothing works. What should i do?

    I plug my ipod into my computer itunes pops up with error message "Ipod detected but can't be identified properly" suggests I unplug and try again or uninstall itunes and reinstall nothing works. What should i do?

    summarizing:
    iPod nano (what version iOS BEFORE update?)
    downloaded music
    updated iPod to iOS 8.1.2
    Windows 7 PC
    plug-in iPod to PC
    error message from iTunes on the PC "Ipod detected but can't be identified properly" ⬅[quoted from your original post] (+ suggested troubleshooting steps)
    un-plug > re-plug iPod (how many times?)
    iTunes un-installed from PC (?)
    iTunes RE-installed to PC (?)
    error message repeats(?)
    searched "Ipod detected but can't be identified properly" site:support.apple.com with ZERO results - pretty strange that the support site wouldn;t know an iTunes generated error message (?)  EDIT - had an "aha! moment when using a fresh Google search page and 'suggested' CANNOT
    then "Ipod detected but can't be identified properly" site:discussions.apple.com had ONE result = Can't connect to iTunes with ipod touch (-50 error) - NO REPLIES
    CANNOT instead of can't [ tsk tsk ]
    iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
    follow all the instructions in order and let us know

Maybe you are looking for