ITunes unknown error (-9808) Cannot open iTunes! Please help!

Question

Can anyone help me! Whenever i try to log into iTunes it says: We could not complete your iTunes store request. An unknown error occured (-9808).
If this has happened to anyone please tell me how you overcame it. I miss buying music and need some new songs!
Thank-you xx

Answer 1

I am having the same issue. I have checked the suggestions of proxy and turned off my Norton Firewall and still have the same problem. Can somebody please help?
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Latitude D610
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number 8E21C30FDFDB37AE
Current user is an administrator.
The current local date and time is 2009-02-16 20:02:24.
iTunes is not running in safe mode.
Video Display Information
ATI MOBILITY RADEON X300
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {063567B6-8056-4744-A025-3C11EB8F0C65}
Description: Dell Wireless 1370 WLAN Mini-PCI Card - Packet Scheduler Miniport
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Feb 16 15:16:00 2009
Lease Expires: Tue Feb 17 07:16:51 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {E56FCA09-A4C9-4B9F-B4D6-1E71383AF246}
Description: Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Oct 11 17:11:04 2008
Lease Expires: Sun Oct 12 17:11:04 2008
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was unsuccessful.
An unknown error occurred (-9808).
Secure connection attempt to iPhone activation server unsuccessful.
An unknown error occurred (-9808).
Last successful store access was 2009-02-16 19:59:29.