Itunes update 10 deleted all info and library.

updated iphone to 4.2.1 and it cleared all my sms and contacts like a new phone. i updated itunes and it cleared my itunes folder like an empty library, with no apps or anything. just have the names of albums and songs but no artwork.
Called apple and they said nothing they can do sorry for the inconvienence. There must of been a problem with the installation. over 20gb of music and 2 years worth of texts and contacts.
There must be another way of finding them? other than checking previous backup date as thats deleted as well. appreciate all help, thanks

Hmm, you probably should have restored the iPhone from the backup immediately after upgrading to 4.2.1. if it didn't have the content you expected. Not an area I have too much experience with but I recall the restore worked fine the one time I've used it.
As to the "disappearing library" on upgrading iTunes that does seem to happen from time to time, although it should just be the library file that has been damaged, not your media files. You should have a *Previous iTunes Libraries* folder with a number of dated iTunes Library files. Take the most recent of these and copy it into the iTunes folder. Rename *iTunes Library* as *iTunes Library (Empty)* and then rename the recovered file as *iTunes Library*. Start iTunes. If all goes well your library will be restored.
tt2

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Itunes update 10 deleted all info and library.

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