ITunes update affecting keyboard?
Asked this in the MacBook Air community but thought I'd try for answers here too..
Got a new MBA today, turned it on and updated everything (iTunes 11.2.2) only to discover that the play/pause and skip keys don't work, and all the other are fine.
Spent an hour on chat with Apple and that seemed to fix the problem, re-installed iTunes and 20 mins after hanging up with them the issue comes back. Restarted the MBA twice and the buttons worked but then didn't.
I know this sounds like a keyboard problem but is it linked to the iTunes update?
You are right!
So, I usually buy my music through Google Play instead of iTunes... At the same time as my iTunes update was happening, I was downloading music bought on Google Play. Google Play recommended I use the free 'Google Play Music for Chrome' which I thought I'd try.
So after reading your post just now and discovering that when my Chrome browser was closed it worked, I looked on my Google apps tab, found the new music player app, and removed it.
All seems to be working well now when the browser is open and hopefully will continue. Probably part of a competative scheme to make people unhappy with iTunes and switch over. If so...backfired.
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Sounds like either your fn key is stuck or maybe Cmd, Ctrl or Otp.
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LAST ITUNES UPDATE SEEMS TO AFFECT EMAIL
Prior to this latest issue, can anyone tell me why the Authentication for email changes of its own free will? I choose password, then go to retrieve emails, and it doesn't, so I check the Authentication menu and sure enough, it's jumped off password. This has been an annoyance since day one with this phone - and I haven't seen a single post on it. All of my friends and colleagues come to me because I'm one of the few Mac guys at work - and this is a universal problem.
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My laptop has a mute button on the keyboard which
does work in general. I just installed iTunes
7.1.1.5. When I am playing music and I hit the
keyboard "mute" button, the computer mutes for a
second and then unmutes - so the mute button
(essentially) does nothing. This problem has only
occured since I upgraded (I did not have this problem
with previous versions) and does not occur when
either iTunes is paused or iTunes is not open at all.
This problem was introduced in iTunes 7.1 (or possibly reintroduced). It certainly did not affect 7.0. It only happens when iTunes is running and is NOT the front-most Application.
It really hacked me off when this happened because I normally leave iTunes running in the background while running Media Center 2005. iTunes can then share the library across my network and also automatically download podcasts.
The culprit is a DLL in the iTunes application and is in the following location…
C:\Program Files\iTunes\iTunesKeyboardCompatibility.dll
I initially tried iTunes 7.1.1 (did not fix it), then a couple of third party tools for remapping media keys which claimed to help (but did not), and finally bit the bullet and tried another tip which is to replace the above DLL file with a folder using EXACTLY the same name including the .dll extension. This does work and I can now use the Microsoft Media Center remote control to mute the volume etc. even with iTunes running in the background. -
OS X 10.5.8 Running VERY slow since installing Safari and itunes updates.
Installed latest Safari and itunes updates today. When my OS restarted the install took a really long time and since then the computer is so slow its un-usable. Its a Macbook Pro, 2.6 intel dual thingy (the model just before the uni-bodies came out).
I have down the PRAM reset and tried launching in safe mode. Neither or these made any difference.
I then started with an install disk installed and while holding down C. Again, it took a long time to boot, but once in that mode I launch the various utilities etc. So I opened disk utility and verify and repair disk...but it found no problems.
Perhaps I should have repaired disk permissions?
Also I thought this might be a lose ram issue or something. I don't have a screw driver to open up RAM slot and re-seat it, but also in 'about this mac' it can see the ram...?
I am very frustrated right now! What have i done to my computer?!
It was running 100% fine until I did this software update.
...and when I say it is running slow, to give an example clicking Apple/N in finder takes maybe 5 for that window to appear followed by another few minutes of the whirling wheel of death. Then I can click on the next item (apps for instance) and go through a similar wait.
argh!No very clear idea of why it is behaving like that Samuel, but in 95% of cases it is some third party add-on, not yet updated for Safari 5, that is the cause.
Please peruse the following, particularly with respect to Open DNS settings:
Some general advice on updating:
It is worth noting that it is an extreme rarity for updates to cause upsets to your system, as they have all been extensively beta-tested, but they may well reveal pre-existing ones, particularly those of which you may have been unaware. If you are actually aware of any glitches, make sure they are fixed before proceeding further.
So before you do anything else:
If you can, make a full backup first to an external hard disk. Ideally you should always have a bootable clone of your system that enables you to revert to the previous pre-update state.
Turn off sleep mode for both screen and hard disk.
Disconnect all peripherals except your keyboard and mouse.
1. Repair Permissions (in Disk Utility)
2. Verify the state of your hard disk using Disk Utility. If any faults are reported, restart from your install disk (holding down the C key), go to Disk Utility, and repair your startup disk. Restart again to get back to your startup disk.
At least you can now be reasonably certain that your system does not contain any obvious faults that might cause an update/upgrade to fail.
3. Download the correct version of the COMBO update from the Apple download site.
The Combo updater of Leopard 10.5.8 can be found here:
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
If you prefer to download updates via Software Update in the Apple menu (which would ensure that the correct version for your Mac was being downloaded), it is not recommended to allow SU to install major (or even minor) updates automatically. Set Software Update to just download the updater without immediately installing it. There is always the possibility that the combined download and install (which can be a lengthy process) might be interrupted by a power outage or your cat walking across the keyboard, and an interrupted install will almost certainly cause havoc. Once it is downloaded, you can install at a time that suits you. You should make a backup copy of the updater on a CD in case you ever need a reinstall.
Full details about the 10.5.8 update here: http://support.apple.com/kb/HT3606
More information on using Software Updater here:
http://support.apple.com/kb/TA24901?viewlocale=en_US
Using the Combo updater ensures that all system files changed since the original 10.5.0 are included, and any that may have been missed out or subsequently damaged will be repaired. The Delta updater, although a temptingly smaller download, only takes you from the previous version to the new one, i.e. for example from 10.5.7 to 10.5.8. Software Update will generally download the Delta updater only. The preferable Combo updater needs to be downloaded from Apple's download site.
Now proceed as follows:
4. Close all applications and turn off energy saving and screensaver.
5. Unplug all peripherals except your keyboard and mouse.
6. Install the update/upgrade. Do not under any circumstances interrupt this procedure. Do not do anything else on your computer while it is installing. Be patient.
7. When it ask for a restart to complete the installation, click restart. This can take longer than normal, there are probably thousands of files to overwrite and place in the correct location. Do nothing while this is going on.
8. Once your Mac is awake, repair permissions again, and you should be good to go!
If your Mac seems slightly sluggish or ‘different’, perform a second restart. It can’t hurt and is sometimes efficacious!
9. Open a few of your most used applications and check that all is OK. In this connection please remember that not all manufacturers of third party applications and plug-ins, add-ons, haxies etc, will have had time to do any necessary rewrites to their software to make them compliant with the latest version of your operating system. Give them a weeks or two while you regularly check their websites for updates. This applies particularly to plug-ins for Safari 4.
N.B. Do not attempt to install two different updates at the same time as each may have different routines and requirements. Follow the above recommendations for each update in turn.
Lastly, Apple's own article on the subject of Software Update may also be useful reading:
http://docs.info.apple.com/article.html?artnum=106695
If you are updating Safari (or just have):
Input Managers from third parties can do as much harm as good. They use a security loophole to reach right into your applications' code and change that code as the application starts up. If you have installed an OS update and Safari is crashing, the very first thing to do is clear out your InputManagers folders (both in your own Library and in the top-level /Library), log out and log back in, and try again.
So, disable all third party add-ons before updating Safari, as they may not have been updated yet for the new version. Add them back one by one. If something goes awry, remove it again and check on the software manufacturer's website for news of an update to match your version of Safari.
Most errors reported here after an update are due to an unrepaired or undetected inherent fault in the system, and/or a third party add-on.
Additional tips on software installation here:
http://docs.info.apple.com/article.html?artnum=106692
To reiterate, Input Managers reach right into an application and alter its code. This puts the behavior of the affected application outside the control and responsibility of its developers: a recipe for problems. That's not to say that issues absolutely will ensue as a result of Input Managers, but you, as a user, must decide. If the functionality of a specific Input Manager or set thereof is really important to you, you may well choose to assume the associated risk.
Again, the advice is to remove all Input Managers from the following directories:
• /Library/InputManagers
• ~/Library/InputManagers
especially prior to system updates (they can always be added back one-by-one later). -
I did the iTunes update and now I am getting a Windows error 126 message.
I did the iTunes update and now I am getting a Windows error 126 message. Now I can't use iTunes at all. Any ideas?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99606) -
Installation of latest itunes update stopped, gave error message "couldn't find MSVCR80.dll" Suggested reinstall. Tried but got same message. Now get same error message when I try to open itunes. Help!
Hey jeight26,
When you uninstalled and reinstalled iTunes, did you use this article?
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
If you haven't already done these steps, this section contains information that might help your situation, as the order and manner which you uninstall has an effect on the outcome:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
Sincerely,
Delgadoh -
At the last iTunes update about a week or so ago, my iTunes quit working. I do not remember the error at the time. I unistalled iTunes and attempted to reinstall. About 95% in the installation, there is an error. I cannot get by it. If I choose to "ignore" the issue, it says iTunes is installed. However, when I try to open iTunes the error: "The program cannot start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem." I've tried this multiple times with no success. Any suggestions? Thank you.
Kel
I have a Toshiba Satelite laptop. Windows 7. Need iTunes 64-bit.Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99791) -
I have made many attempts to install the 11.1.4.62 iTunes update unsuccesfully! Error 6034, iTunes.exe has made an attempt to load the C runtime library incorrectly. I see that many people is having the same problem. How do I solve it...
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components; this won't affect its library, but that should be backed up anyway.
(99115) -
Current iTunes update won't load. Tells me MSVCR80.dll was not found. Wants me to reboot. If I reboot, will I lose my music?
Hi DDay@55,
Thanks for visiting Apple Support Communities.
To resolve this error, I recommend completely removing and reinstalling iTunes and all of its related components using these steps:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
You can find the article with these steps and more information here:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
This process should not affect any music or content on your computer, but you may want to
back up your iTunes library by copying to an external hard drive.
Best,
Jeremy -
I ran an iTunes update. It failed with the message "System Error. The program can't start because MSVCR80.DLL is missing from your computer. Try reinstalling the program to fix this problem." I tried reinstalling but get the same message. I looked in my Recycle Bin for that file name but there is none there. Is this a new file that iTunes wants?
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99683) -
Just tried to download and install latest ITunes update and it would not finish update. I aborted the update and then my ITunes will not open. I keep getting and error stating that file MSVCR80.dll not found. I reinstalled my original ITune file but this did not clear this error. Any ideas.
Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99732) -
I tried to install an itunes update yesterday on my Dell Laptop. I kept getting an error message. Now I cannot access itunes and it says I need to reinstall itunes. Will I lose all of my music?
Installing, and uninstalling, applications never touches or removes the data.
Clean out and uninstall all the apple programs and software thru Programs and manually.
Might want to use Revo and CCleaner
I always use manual standalone installers (and keep a couple backup versions)
itunes 10.5 may affect iTunes media playlists, not sure, depends on what you have.
A search of these forums will show some threads.
I'd clean up vista, you need SP2 or later, and specific error message?
I wonder as you arenot the first with a dell if maybe the OS or included software.
Security programs like Norton and older versions of Kaspersky have been implicated.
Also settings in IE that affect pop-ups and plug-ins. -
Download new itunes update and now it wont let me sync
Download new itunes update and now it wont let me sync. Keeps saying I need 26gb of free space which it didn't say before I downloaded the update. It doesn't make sense. It keeps saying:
The iPod cannot be synced because there is not enough free space to hold all of the items in the iTunes library. (additional 26gb required)
This makes no sense because before the new itunes update there was no problem with me not having enough space. I have 5gb of free space now and I had 5gb of free space before I downloaded the itunes update. Nothing should've changed. And I should not need an extra 26gb of space. How do i fix this problem so I can my ipod normally again.Connect the iPod to your computer and look at the storage used by the various categories as shown in the colored bargarph in iTunes.
Come back with the results.
An "other" larger than about 1 1/2 GB indicates corrupted files.
What is the Other on my iPhone and How to Remove It
What is "Other" and What Can I Do About It?
and as necessary:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Unsync/delete all music and resync
To delete all music go to Settings>General>Usage>Storage>Music>Tap edit in upper right and then tap the minus sign by All Music
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device. -
After an unsuccessful Itunes update I started getting a "msvcr80.dll file is missing from your computer" message. I downloaded and installed the Microsoft Visual C++ file and it said the reinstallation was successful but I still get the same error message and Itunes won"t install or run. Any suggestions? Thanks
Hey colorado65,
Follow the steps in this link to resolve the issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
When you uninstall, the items you uninstall and the order in which you do so are particularly important:
Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.
Let us know if following that article and uninstalling those components in that order helped the situation.
Welcome to Apple Support Communities!
All the best,
Delgadoh -
I started the download for the itunes update, but before it completed, it said there was an error. I then went to open itunes, and the message came up that itunes was not installed on my computer. Did I lose everything?
Hello llblake,
Fortunately, the process of installing or updating iTunes should not affect your library. The following articles can help with getting iTunes properly updated and stabilized.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Cheers,
Allen
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