ITunes update always fails on Windows 7 x64
I have had this problem for over a year on my Windows 7 64-bit system. Whenever there is a new version of iTunes, I try and update using the iTunes Software Update notification that pops up. This always fails to install. I am then forced to uninstall it fully and re-install using the directions located here:
http://support.apple.com/kb/ht1923
The above works but is a major hassle. I don't understand why this keeps happening and have looked for solutions here and elsewhere. Any help would be appreciated.
Thanks!
I have had this problem on my x64 Win7 machine for as long as I can remember. I may however have found a solution. I recently added another User Account (non-admin) to my machine so my wife could use it too. Whilst logged in her account today iTunes popped up with an update. I had tried this update (10.6.3.25) on my windows account a couple of times with it failing each time. I had decided I could no longer be bothered going through the full uninstall/reinstall process again and wasn't going to bother.
For some reason though I thought I'd give it a go on my wife's windows login. It worked just fine.......
So my suggestion is to create another Windows User Account and see if you can update iTunes from that account instead. It's the first time in at least 18 months that iTunes update has worked properly.
Similar Messages
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iTunes fails to update. During download, it gets to last (presunambly) package and hangs at last 3 Mb. I have left it for days, it won't complete. Any idea how to fix?
This is a common issue. Temporarily disable the Anti-Virus and Firewall software on the computer.
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iTunes 11.2.2 for Windows x64 will not successfully install. Removed prior iTunes, and still will not install. 10.7 installs just fine, but constantly asks to upgrade to 11.2.2. Any Thoughts?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component won't install normally.
If needs be, the Microsoft Program Install and Uninstall Utility (MS Installer "Fixit") may be able to help force through the installation.
tt2 -
My iTunes update install failed. Error message says MSVCR80.dll is missing from my comuputer. What is that and where do I get it?
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Why do Extension Manager "updates" always fail to "update"?
Why to Extension Manager "updates" always fail to "update"?
What's your current Extension Manager version (6.0.X or 7.0.X or ...)? What's your OS (Windows 7 or Mac)?
If you are using Extension Manager CS6, the simplest way is to delete the EM installation folder manually, then download the latest full installer from http://www.adobe.com/exchange/em_download/em6_download.html and install it, then you will have the latest update.
For Extension Manager CC, please go to "C:\Program Files (x86)\Common Files\Adobe\Installers" (Windows 7) or "/Library/Logs/Adobe/Installers" (Mac) and send the installer log file (The file name is something like "Adobe Extension Manager CC 7.1.1 12-16-2013.log.gz") to [email protected] so that we can check it. -
TS1424 when downloading itunes update it fails because it can't find "iTunes.msi"
when downloading itunes update it fails because it can't find "iTunes.msi" whaat can I do please?
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
HT4623 update always fails when i download it
I am trying to update my iphone 4 to ios6 but the update always fails during download
I think I'd try to manually download the *.ipsw file specific for your device and install from that. If you aren't sure what to do you can do a Google Search on installing iOS from an IPSW manually.
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the last itunes update failed - getting error R6034 attemp to load C runtime library incorrectly. Program reference - Program C;/prgram files (x86)\tunes\itunes.exe - can anyone help. I tried to use epir and did an uninstall and reinstall and still geting same error
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
Windows 7PC no longer detects iPad 3 after latest itunes update. Why?,
iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
Cheers, Tom -
Itunes update wont work with windows 8.1
after i updated my laptop to windows 8.1 my itunes has been acting wacky. It only plays music and wont reconized or sync my iphone 4s anymore. Im not sure who to complain to because i updated both im not sure if its windows or itunes PLEASE help i havent been able to put music on my iphone for 2 weeks x_x
Hi there tshaw95,
You may find the troubleshooting steps in the article below helpful.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
-Griff W. -
itunes had a upgrade and it said it failed and i have tryed to uninstall and then reinstall , i havve run a reoair program and nothing seems to work. any ideas
Hi Brett 949,
Thanks for using Apple Support Communities. This article has steps you can take for the error you're seeing:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari -
Software update always fails due to "unknown error"
When I attempt to install software updates on my Macbook Air the process always fails with an error message that says "unable to install due to unexpected error" (or something like that). Any ideas how to fix this problem? I've found some references to this problem in the discussions but the proposed fix didn't work for me.
BruceNov 12 10:37:29 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ->T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: inHostDiskUDS=0x10ad36c20=disk0s2=Macintosh HD inWhatStr=RecoveryInfoBaseSystemVersion
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did get booterRecoveryUDS=0x10ad36ae0=disk0s3=Recovery HD
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did mount nobrowse; MP=/Volumes/Recovery HD OMS=0x7fdf6a5067f0
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: getting dict from file=/Volumes/Recovery HD/com.apple.recovery.boot/SystemVersion.plist
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: got dict (or NULL=will return err): oooInfoDict=0x7fdf6c006f00
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM ..T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: did if-needed-best-effort unmount
Nov 12 10:37:30 Bruces-MacBook-Air diskmanagementd[1006]: DM <-T-[DMToolBootPreference recoveryPartitionInfoForVolume:what:dict:]: retErr=0 outInfoDict={
ProductBuildVersion = 11E2702;
ProductCopyright = "1983-2012 Apple Inc.";
ProductName = "Mac OS X";
ProductUserVisibleVersion = "10.7.4";
ProductVersion = "10.7.4";
Nov 12 10:37:30 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:31: --- last message repeated 1 time ---
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: Firmware is up to date.
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: model = MacBookAir5,2
Nov 12 10:37:31 Bruces-MacBook-Air Software Update[986]: JS: 10.7.4
Nov 12 10:37:37: --- last message repeated 4 times ---
Nov 12 10:37:37 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
Nov 12 10:37:37 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 501, 986, 0
Nov 12 10:37:41 Bruces-MacBook-Air Software Update[986]: Calculated need 5167.634 MB; 91316.322 MB free; 91316.322 MB available with MTM reclaim
Nov 12 10:37:50 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 501, 986, 0
---- download, install and reboot started here -----
Nov 12 11:12:15 Bruces-MacBook-Air Software Update[986]: Calculated need 3686.898 MB; 89835.094 MB free; 89835.094 MB available with MTM reclaim
Nov 12 11:12:15 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 501, 986, 0
Nov 12 11:12:18 Bruces-MacBook-Air Software Update[996]: Acquired Lock: 0, 1060, 0
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: ----- Begin install -----
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: request=PKInstallRequest <5 packages, destination=/>
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: packages=(
"PKLeopardPackage <file://localhost/Library/Updates/041-6215/FlashbackMalwareRemover.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-6259/MacBookAirMid2012SoftwareUpd1.0.pkg> ",
"PKLeopardPackage <file://localhost/Library/Updates/041-6725/MacBookAirandMacBookProUpd1.0.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-7916/MacOSXUpd10.7.5.pkg>",
"PKLeopardPackage <file://localhost/Library/Updates/041-7916/RemoteDesktop.pkg>"
Nov 12 11:12:20 Bruces-MacBook-Air installd[1061]: PackageKit: Skipping component "com.apple.ColorSyncUtility" (4.7.4-4.7.4-235011000000000-*) because version 4.7.5-4.7.5-235012000000000-* will also be installed.
--- many more lines of "Skipping component" deleted ---
Nov 12 11:12:21 Bruces-MacBook-Air installd[1061]: PackageKit: Skipping component "com.apple.iokit.IOUSBFamily" (5.0.8-5.0.8-508004001000000-*) because version 5.1.0-5.1.0-510004006000000-* will also be installed.
Nov 12 11:12:26 Bruces-MacBook-Air installd[1061]: PackageKit: Will do receipt-based obsoleting for package identifier com.apple.pkg.RemoteDesktop (prefix path=/)
Nov 12 11:12:26 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6215/FlashbackMalwareRemover.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:27 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6259/MacBookAirMid2012SoftwareUpd1.0.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:30 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-6725/MacBookAirandMacBookProUpd1.0.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:12:36 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-7916/MacOSXUpd10.7.5.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:13:12 Bruces-MacBook-Air installd[1061]: PackageKit: Extracting file://localhost/Library/Updates/041-7916/RemoteDesktop.pkg (destination=/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root, uid=0)
Nov 12 11:13:12 Bruces-MacBook-Air installd[1061]: PackageKit: update_dyld_shared_cache -overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Nov 12 11:13:13 Bruces-MacBook-Air installd[1061]: update_dyld_shared_cache[1068] updating i386 cache because current cache file contains a different set of dylibs
Nov 12 11:13:18 Bruces-MacBook-Air installd[1061]: update_dyld_shared_cache[1068] updating x86_64 cache because current cache file contains a different set of dylibs
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: PackageKit: Using sandbox version of /usr/libexec/xpchelper
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: PackageKit: xpchelper --rebuild-cache --overlay /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/Cleanup At Startup/PKInstallSandbox-tmp/Root
Nov 12 11:13:23 Bruces-MacBook-Air installd[1061]: Deferred path /System/Library/PreferencePanes/.Displays/V1/Displays.prefPane/Contents/Resourc es/Dutch.lproj/DisplaysPref.nib/objects.nib is not in sandbox and will be skipped.
--- many, many more lines of "Deferred path ... is not in sandbot and will be skipped ---
Nov 12 11:13:24 Bruces-MacBook-Air installd[1061]: Deferred path /System/Library/PreferencePanes/UniversalAccessPref.prefPane/Contents/version.p list is not in sandbox and will be skipped.
Nov 12 11:13:24 Bruces-MacBook-Air installd[1061]: open on /System/DeferredInstall/Scripts/Shove: File exists
Nov 12 11:13:26 Bruces-MacBook-Air installd[1061]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=114 "An error occurred while setting up files for deferred installation." UserInfo=0x7fd263b62cc0 {NSLocalizedDescription=An error occurred while setting up files for deferred installation., NSUnderlyingError=0x7fd263c16a20 "“Shove” couldn’t be copied to “Scripts” because an item with the same name already exists."} {
NSLocalizedDescription = "An error occurred while setting up files for deferred installation.";
NSUnderlyingError = "Error Domain=NSCocoaErrorDomain Code=516 \"\U201cShove\U201d couldn\U2019t be copied to \U201cScripts\U201d because an item with the same name already exists.\" UserInfo=0x7fd263ba9890 {NSUserStringVariant=(\n Copy\n), NSDestinationFilePath=/System/DeferredInstall/Scripts/Shove, NSFilePath=/private/tmp/PKInstallSandbox.RfMmtE/Scripts/com.apple.pkg.update.os .10.7.5.11G63b.delta.6mH88d/Shove, NSUnderlyingError=0x7fd263c4da50 \"The operation couldn\U2019t be completed. File exists\"}";
Nov 12 11:13:26 Bruces-MacBook-Air Software Update[996]: Releasing Lock: 0, 1060, 0
Nov 12 11:13:26 Bruces-MacBook-Air Software Update[1060]: Error: An error occurred while setting up files for deferred installation. (PKInstallErrorDomain code 114) -
CC updates always fail? Need help.
Hello all,
I have CC and a prompt to update Premiere Pro and Photoshop two programs I use frequently. Recently, however, I have been unable to open either because I have yet to install the updates. Problem: each time I try to install the updates they fail midway through the process. I've tried dozens of times and they never work.
There's only one thing I can think of.
When I first downloaded CC, it failed installing midway through each time as well. When I contacted support, they were able to instruct me to delete some temp file (or something or other) in the Adobe folder in finder, so I can imagine there may be a problem with that kind of cached file or something like that again. The whole issue had something to do with the fact that I had previously had a trial of CC months earlier.
Anyway, if anyone has a possible solution to this issue I'd be especially grateful. I am editing a film for film school that is *required* to be cut on Premiere though I'm usually working with other programs so it's time sensitive to a degree.
Thanks!A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
HT1926 Unable to install iTunes update on pc with Windows 7 x64 bit
Unable to install iTunes upgrade (11.0.1 on pc running Windows 7 x64 bit. Running old version of iTunes ok. Have tried opening with new administrator but to no avail. Following download message that 'problems with installation' and to tray manually. Same outcome.
Anybody got any ideas?
Thanks
IanTry updating your iTunes using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
http://www.apple.com/itunes/download/ -
Yoga 13 - Windows 8 update always fails
Hi I have a Yoga 13 with Windows 8 64 bit.
I just recently recieved the machine back from repair where they replaced the keyboard and reinstalled the OS after a problem occured with windows update.
The orginial problem:
After completing windows update nov 8 i recieved an error DPC_Watchdog_Violation. The system restarted and loaded the Novo Button Recovery and they keyboard does not work.
The technition said they attempted to flash the Bios but was unable to due to Intel Anti-Theft 4.0 blocking update. A program which i did not install on the machine. The tech did not mention if the program was removed, but comparing the bios it appears that they did not update as it registers as 66CN54WW, the latest being 66CN55WW.
Same Problem:
After recieving the machine, completed windows install and updated the system the same error DPC_Watchdog_Violation occured. Then the system booted into Novo Button Recovery and the keyboard does not work.
Please help, i am afraid if i send the system back in they will not resolve the problem.The tip I used to solve this problem was found here:
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_update/i-cannot-install-windows-u...
Basically, uncheck all non-MS / Intel services, reboot your machine, and then try windows update. Re-enable the services after the update is successful.
good luck!
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