Itunes update and iphone update erased everything
so i just downloaded the new itunes and installed the new iphone update. As it was done downloading, my phone shut off and it restarted. It then has an icon of a itunes cord and an itunes logo. i look on my itunes and it says iphone n/a.and that i need to restore my iphone. Why did it erase everything? now i cant even restore from backup.how do i stop this in the future? this is the second time in 2 months that this problem has occured.really annoying considering i lost everything. someone pleas help.
Ok, this is not funny!!!! What's going on with the iPhone?
Both the iTunes (old version) and iPhone were working fine until last night, when I updated the iTunes for the new version. A message came saying that I needed to restore my iPhone. Since then, the phone is not working. Every time I try to restore a message shows saying " The iPhone could not be restored. An unknown error occurred (14). My macbook and iTunes does not recognize the phone and the image of USB cable is on my phone screen.
I already tried all the options on the troubleshooting, but nothing seems to work.
Help please... I am desperate!!!
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Frankly if an iTunes update could do that much to your computer then your computer must have been in pretty bad shape to start with in terms of directory corruption, badly set permissions, etc.
The only feasible way to roll back an update is to restore to an earlier copy of your drive using a backup.
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I was so frustrated by this when I first bought the phone that I just pushed it out of my mind and NEVER synced it. Please help...Nope - you cannot restore a backup from a newer iOS version on to a device running an older iOS version. The reverse works, but in your case to use your backup, you must update to iOS 7.0.3 - no other option if you want to use that backup.
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The problem mainly occurs with apps. I have about 150 apps, and when I plugged in the phone, iTunes went to sync all of them. The process would hang up after about 20 - 30 apps were loaded onto the phone. I could tell where about the process hung up because the apps on the phone showed up as "waiting".
Then on the iPad 2 I plugged in to sync and saw there was a huge "Other" component in my storage. It required me to restore the iPad 2 from backup. With this restore the same issues occurred - putting the apps back on the iPad would hang up. The videos on the iPad also got stuck - maybe after about 10 hours of videos transfered iTunes crashed.
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Thanksbehoppy wrote:
Had this problem yesterday while syncing my iphone to PC. iTunes asked if I wanted to upgrade to iTunes 9 and iphone 3.1. I agreed. The sync failed saying it couldn't identify my iphone and then asked me to restore my iphone.
I had to do a restore to get 3.1 loaded (first time I've had a problem with an update) but I did get it done .. then had to reload all my apps, audio, video with a 1+ hr sync.
But it did works .. and no problems of any kind (and my email works just fine)
Phil -
I have an ipod classic 120 gb. I had it set up so that I manually sync and manage my music. Twice I have had my ipod plugged into my mac and it had erased everything on my ipod. All the music on my itunes was still in my library, but all the other music was lost. I understand that I need to go back to the other libraries I got that music from, but how do I make sure that my ipod doesn't keep syncing and erasing itself? Also, now every five minutes a message will pop up on my itunes saying that it cannot sync because of an unknown error and then it has the number 13014. I have no idea what that is about. Does anyone else go through this? How do I fix it?
Well the iPod is supposed to be synced from YOUR iTunes music library, if you used other means to put music on there then the iPod is going to sync to only what's on your itunes music library when you connect it.
You need to put the files into itunes.
Far as your other issues, sounds like the drive is dying.
Check this support article for assistance
https://support.apple.com/kb/TS2380
http://reviews.cnet.com/8301-13727_7-10329819-263.html
search online for that number. -
why does it tell me my ipad is synched with another itunes library and wants to erase the thing when I want to synch it? I haven't synched it with any other mac but my own.
Hi Lisa,
I know from experience that this must be a frustrating situation for you especially if you don't want to loose the music/video content that is currently on your ipod. Unfortunately though you may have to consider re-syncing it as it thinks its currently synced with another computer.
If you bought any music that is on the ipod through itunes you can opt to right click the ipod in itunes and 'transfer purchases' if you authorise your library in the 'Store' menu in itunes. Some reasons for this happening may include some of the following:
Deleting and reinstalling your itunes on the computer.
Removing the account you had on the computer you used itunes in and making a new one. (User account, eg: Lisa).
Changing computers in the past.
A friend or family member syncing it on their computer to give you there music.
A sign of a failing iPod.
Alternatively you can opt to not sync it and keep the music that is on your ipod there but this means you will never be able to update your ipod.
Hope this helps! -
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A little more information:
You are running against the Activation Lock
iCloud: Find My iPhone Activation Lock in iOS 7
If you can't get this done
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
you have a thin brick. I suspect your iPod was stolen or lost. I would turn it into the police since it is worthless to you if you can't get the previous owner to remove from their account -
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I recently updated to iTunes 9 and iPhone OS 3.1
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Hello Solid Buck,
Thank you so much for providing the details about the duplicate song issue you are experiencing. It sounds like you would like to remove the duplicate songs that will not play on your iPhone, but when you connect it to iTunes, iTunes only shows you one copy of the song on your iPhone.
In this situation, I recommend deleting the individual songs that do not play directly from your iPhone. I found the steps to do this on page 61 of the iPhone User Guide (http://manuals.info.apple.com/en_US/iphone_user_guide.pdf):
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
Thank you for using Apple Support Communities.
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Thanks!You can't selectively move individual folders withing the iTunes folder, but you can move the entire folder to, say, an external dive. To delink the iTunes application to the new library location:
Open iTunes while holding down the Option key (Mac) or Shift key (Windows).
In the resulting dialog, click the Choose Library button.
Select the iTunes folder you moved to the external hard drive.
Click Choose (Mac OS X) or Open (Windows) and then choose the iTunes Library file inside . -
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Hi, I got a big problem. I restored my macbook pro and after I erased everything and started to restall the system, it showed I need to give the apple ID that was purchased the lion. The problem is that I lost my installing CD, and I don't have an ID with lion purchased, so what should I do? Do you sell the system software?
This is a user forum; we're not Apple.
Please contact the Apple Support folks directly for issues related to hardware and software purchases.
The particular model of MacBook Pro is a key detail here, as the Mac model will determine the oldest version it can boot, as well as whether it'll boot more current software.
AFAIK there is and was no Lion installer DVD available. It was a download. AFAIK, the last DVDs commonly available were for Snow Leopard 10.6. Snow Leopard DVDs are still available in the Apple online store in various countries, if your MacBook Pro is old enough to be able to boot that version.
If your MacBook Pro purchase with Lion wasn't registered with Apple, then you'll have to discuss this directly with the Apple Support folks, or repurchase Lion from the Mac App Store (which will usually involve a call to Apple for a redemption code as it's old software), or you'll "purchase" (it's free) Mavericks OS X 10.9 and wipe and install that assuming your MacBook Pro supports Mavericks. If you didn't purchase the MacBook Pro from Apple (and it was shipped with an older release), then you'll end up acquiring a redemption code from Apple for Lion, or installing Mavericks.
For completeness and given you're probably already aware of this, the usual approach for restoration with recent OS X versions is via the recovery boot (more details). If the disk is wiped and you can't get Lion, then you'll probably end up reinstalling with Target Disk Mode using another Mac with a compatible FireWire or Thunderbolt port and a cable. Or visit the local Apple Store.
sputniki: Once OS X 10.7 or 10.9 has been reinstalled, yes, getting Time Machine configured and going is undoubtedly on the agenda. But had there been a viable backup here, I expect jianghua would have used it. -
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First, disable iTunes Match on the iPhone. Open the Music app and let the content clear out. Now, in iTunes, disable iTunes Match while holding down the Option key (Shift for Windows). Quit iTunes, wait a few seconds, and re-open it. Turn iTM back on and let it complete it's scan. The songs that are "waiting" ought to get converted to "purchased," "uploaded" or "matched." Once the scan is complete re-enable the service on the iPhone.
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Like the question says, I have about 6 or 7 songs that I want to permanently delete from my iTunes library and iPhone. They keep showing up even after I've unchecked/deleted them. I've used the manual option and selected the artists, genres, etc. that I still want, but the deleted songs keep appearing. I bought these songs off of the iTunes store I didn't use my iPhone. I don't have the iTunes Match option turned on my phone, nor do I use iCloud. I don't know what else to do besides manually selecting all of my songs and putting them into a folder, deleting the blasphemous songs that I don't want anymore, deleting my iTunes library and resetting my iPhone and copying the songs from the folder back into my iTunes library. But has anyone else had this happen to them? I've had an iPod for years now and I've never had this issue before. I'd really like an easier solution here, so does anyone have any ideas?
The solution is Simple.
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Click OK and your problem will be solved.
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