Itunes update can't install or uninstall old version

I have tried several methods to uninstall old itunes, as it would not recognise my new ipod, or the cd configuration folder, which I have found but do not know where to put it! I have itunes on dell pc with wondows 7 .
When I try  to install the new itunes I get this message- The feature that you are trying to use is ona network that is unavailable
Click ok to try again, or enter an alternate path to a folder containing the installation package itunes 64.msi in the box below.
I havw read other questions similiar to my problem, have tried to do the pc clean up etc, not worked, even went and hide all diable on the control panel for word.
I have no idea what I am doing, just want to uninstall the old itunes and put new one on. Please help , hoping bnoir can sort this problem for me, thanks!

I followed the link that you posted on previous question, but they program had moved and redirected me to some other ones, got all confused I did not get a windows installer clean up, did not pay to complete the repairs.
The Major Geeks download locations still work. (Just checked myself.) Just in case you've been looking at old instructions, here's a copy of my most recent instructions.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Similar Messages

  • HT1926 new version of itune can not install due to old version of itune can not be removed

    can not install itune due to old  version of itune can not be removed

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • ITunes update can not install due to Apple Software Update

    When i download the newest edition of iTunes it saves to my desktop. Then i double click it, it asks me the usual (where i want the files installed to etc) then it seems to update, but near the end, it says "The Older version of AppleSoftwareUpdate cannot be removed. Contact your technical support group"
    I have tried uninstalling iTunes and installing a fresh copy. It would not let me install, i have tried deleting the entire program files by uninstalling, deleting all files and erasing iTunes from the registry. Also to no avail. i am now stuck with itunes 7.3 which i copied from another computer.
    Can someone please help?

    +near the end, it says "The Older version of AppleSoftwareUpdate cannot be removed. Contact your technical support group"+
    First head into your Add/Remove programs control panel, find the "Apple Software Update" entry, and then attempt to remove it.
    If Add/Remove won't let you uninstall it, or you can't find it in there, or if Add/Remove lets you remove it but you still get the same message on an iTunes install, download and install the Windows Installer CleanUp utility:
    Description of the Windows Installer CleanUp Utility
    Launch the utility ("Start > All Programs > Windows Install Clean Up"), find "Apple Software Update" in the list of programs in CleanUp, select the Apple Software Update entry, and then click "remove".
    Now restart the PC and try another iTunes install. Does it go through properly this time?

  • I can't install on uninstall iTunes on my laptop; running Windows XP.  I've tried all the steps in Apple Support as well as Windows support.  Can anyone help?  I fet the error "The feature you are trying to use is on a network resource that is unavailable

    I can't install or uninstall iTunes on my laptop.  I've followed all the steps on Apple Support as well as Microsoft support.  I get the error "The feature you are trying to use is on a network resource that is unavailable.  Pick an alternate path to a folder containing the installation package 'iTunes.msi".  This has been going on for a couple of weeks now and I'm very frustrated.  From what I can see, I'm not the only one with this problem, but I have yet to see anyone post a solution that works.  Microsoft wants to charge me $99 to troubleshoot it for me and Apple will charge $20.  I think both are ridiculous as this is obviously not "operator error".

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
    (4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

  • After an iTunes update failed to install iTunes won't open and I get lthe folloowing error messages.  Program can't start because MSVCR80.dll is missing, and iTunes not installed correctly. please reinstall iTunes. Error 7( windows errpr 126)

    After an iTunes update failed to install, iTunes won't open and I get the following two windows.  Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126)  When I reinstall I get the same messages and ITunes won't open.

    Click here and follow the instructions.
    (98815)

  • Can't install or uninstall itunes itunes 64.msi error

    Can't install or uninstall itunes itunes 64.msi error - does anyone have a fix?
    The itunes64.msi cannot be found in the temp sub-folder it was originally installed in.
    I believe the System Mechanic cleaned out the temp files and now I can't install or uninstall itunes.
    I tried to manually recreate the folder that the itunes64 setup is looking for and manually copied the 11.0.1 version of all the .msi files included in the installation, but, the installation still cannot find the itunes64.msi.

    I was able to solve my problem by following all the directions at the following Apple site - http://support.apple.com/kb/HT1926?viewlocale=en_US
    I was not able to remove the iTunes program using Add/Remove Programs from the Control Panel; however, that didn't seem to matter. I removed the directories and used the Microsoft Installer Cleanup Utility. I reinstalled iTunes Ver 8.1.1.10 with no problems. I'm sticking with this version for the time being.

  • Runing windows 7, iTunes update will not install auto or manually.  Have deleted old backup.

    Runing windows 7, iTunes update will not install auto or manually.  Have deleted old backupand tried reinstalling iTunes.  Ideals?

    I have the same issues. Any one out there with any good thoughts here.

  • How can I uninstall old versions of Adobe Illustrator?

    How can I uninstall old versions of Adobe Illustrator?

    This is for uninstalling CS2, but you might find it helpful. EDITED: but watch out, since I don't know if trashing any of these will remove currently needed Illustrator files, if you have a later version.
    To uninstall Adobe Creative Suite in Mac OS 1 -- Double-click Activity Monitor.app in Applications/Utilities, select AHCRemind, and click Quit Process.
    2 -- If you intend to install the product on a different computer, transfer the activation. (See “To transfer the product activation” on page 1.)
    3 -- If you want to uninstall Adobe Acrobat, double-click the uninstaller in Applications/Adobe Acrobat 7.0 Professional, and follow the on-screen instructions.
    4 -- If you want to uninstall Version Cue 2, double-click the uninstaller in Applications/Adobe VersionCue CS2, and follow the on-screen instructions.
    Note: If the Version Cue uninstaller fails, see the alternative procecure, “To remove Version Cue manually” on page 4.
    5 -- From the Applications folder, drag the following items, if present, to the trash: Note: After you drag the items to the trash in steps 5-8, you must empty the trash before you can reinstall
    Adobe Creative Suite 2 on the same computer. • Adobe Acrobat 7.0 Professional • Adobe VersionCue CS2 • Adobe Bridge
    • Adobe GoLive CS2 • Adobe Illustrator CS2 • Adobe InDesign CS2 • Adobe Photoshop CS2 • AdobeHelpCenter.app
    6 -- From the Utilities folder, drag the following items, if present, to the trash: • Adobe Utilities • Adobe Updater.app
    7 -- From the Library folder, drag the following items, if present, to the trash: • Application Support/Adobe/AdobeHelpData • Application Support/Adobe/Assistance • Application Support/Adobe/StartupScripts/Workflow Automation Scripts
    • Preferences/Adobe/Workflow • Preferences/com.adobe.ActivationUtility.plist • Preferences/com.adobe.GoLive.plist • Preferences/Adobe Save For Web GL 8.0 Prefs
    8 -- From the Users/[user name] folder, drag the following items, if present, to the trash: • Library/Preferences Panes/Opera Preferences
    • Library/Caches/Opera Cache
    • Documents/AdobeStockPhotos
    To remove Version Cue manually (Mac OS only, not recommended)
    If you’ve accidentally removed parts of the Version Cue installation manually or if the uninstaller fails, you have to remove the remaining installed Version Cue components manually.
    1 -- From the Library/PreferencePanes folder, drag the Version Cue CS2.prefPane folder to the trash. 2 -- From the Library/Preferences folder, drag the com.adobe.versioncueCS2.plist file to the trash. 3 -- From the Library/StartupItems folder, drag the AdobeVersionCueCS2 folder to the trash. 4 -- From the Applications folder, drag the Adobe Version Cue CS2 folder to the trash.
    5 -- From [user home]/Library/Preferences/Adobe, drag the Workflow folder to the trash. 6 -- (Optional) From the [user home]/Documents folder, drag the Version Cue folder to the trash.

  • HT1923 I cannot install the latest version of itunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall.  This has left me with no itunes .  Help please

    I cannot install the latest version of iTunes as it instructed me to uninstall the version I had, which I did, but the "Apple mobile device support" will not uninstall.  This has left me with no iTunes and the new version will not install until I can uninstall all the old components.  Help please

    You could try downloading and installing 7-Zip (free) and downloading a fresh copy of the iTunesSetup.exe installer, unpack the installer into its components using 7-Zip then try installing AppleApplicationSupport again. It may still fail to install but you may get more useful error messages as to why not.
    tt2

  • '07 macbook pro with Lion.  I cannot install Adobe Flash Player.  Tried uninstalling old version - didn't help.  I'm a novice and stuck.  Help.

    Cannot figure out why I can't install Flash Player update.  Even tried uninstalling old version - as Adobe site seemed to suggest, but now have no Flash Player.
    I'm not really computer savy but am frustrated since everywhere I go on web uses Flash Player.  Any ideas, suggestion?  Please help.

    Feel sooo dumb.  Found my error with confidence of your instruction and link.  At 'quit' or 'install' box didn't realize need to check box so obviously didn't install.  This time accidentally hovered over darkened 'install' button so instructions lit up - voila!  Thanks for your help.  I'm back in business.

  • Itunes update would not install due to an error, now itunes won't run and I get this message when I try to launch itunes: "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem"

    itunes update would not install due to an error, now itunes won't run and I get this error message when I try to launch itunes: iTunes.exe - Unable to Locate Component "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem."
    I'm on a Dell PC running Vista Home Premium.
    HELP!!!!!!!!!!!!!!!!!!!

    try removing all itunes and all other apple program
    follow this link for more info. http://support.apple.com/kb/HT1923
    reboot ur window after uninstalling
    after that download the latest itunes setup and install.

  • HT1926 When Installing new version error is quicktime cannot uninstall old version

    When trying to install new version of Quicktime, I get a error message that quicktime cannot uninstall old version. This also affects Itunes to work. Get Message Itunes has encountered a problem and needs to close. I think not having quicktime working affects my Itunes from launching.

    Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
    http://majorgeeks.com/download.php?det=4459
    To install the utility, doubleclick the msicuu2.exe file you downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up").
    In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
    Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

  • I have version 8 it wanted me to update the inspiration browser ... uninstalled old version but new

    I have version 8 it wanted me to update the inspiration browser ... uninstalled old version but new would not upload and now I can not do pdf... HELP please.

    now I can not do pdf.
    What exactly do you mean by this? You can't open a PDF file? You can't find a PDF tutorial?

  • Since a few weeks all my iTunes Updates fail to install. After the installation trial, the previous installation is damaged – a service is missing.

    Since a few weeks all my iTunes Updates fail to install. After the installation trial, the previous installation is damaged – a service is missing :
    To fix this I have to deinstall all components of Apple Software in exact order as you reveal on your web site. Than reinstall iTunes from Scratch.
    I am using Windos 7 64 bit Professional German edition.

    Hi,
    to see the cause of Windows 8 update failures, we must look for error messages in the following log files:
    Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log"
    to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.
    André
    [1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
    "A programmer is just a tool which converts caffeine into code"

  • Error 1402 refers to a non-existent key.  Can't install or uninstall to fix printer driver issues.

    I can't install or uninstall Acrobat 9.5.3. I keep getting Error 1402, which states that I don't have permission to modify a key that doesn't exist in RegEdit: \UNKNOWN\Components\Lots of numbers. Even Revo Pro can't uninstall it.
    I am trying to fix a problem with converting documents from Word. The process stalls because Acrobat can't find its printer drivers. The suggested solution is to uninstall and reinstall. I can't do either.
    Many thanks for your help.

    The dead end is the error message (1402) that Acrobat can't modify the key: UNKNOWN/Components/Lots of numbers. It lacks permission.  The process stops and rolls back all changes. However, this weird key can't be found using RegEdit.
    I'm using Windows 7 Home Pro 64-bit. I can't find any PDF*.dll files in System 32 or SysWow64. How can I put them there?

Maybe you are looking for