ITunes Update Deleted Apps and won't back Apps up

I was helping a friend who uses Windows. He upgraded his iPod touch last night and when he did it deleted half of the apps that he had on the device. The apps that are on the iPod touch aren't getting backed up to iTunes either.
I am a Mac user and haven't seen anything like this so I was not able to help him.
Any ideas?

I found the solution on this site, and it worked for me:
http://www.technipages.com/itunes-app-screen-and-options-to-sync-apps-are-grayed -out
This problem is usually caused by a restriction setting on the device you are syncing with. You may have enabled this setting to prevent your kids from making purchases while you weren’t looking.
To fix this problem, disable the restriction with these steps.
From the iPhone, iPod or iPad, select “Settings“.
Select “General“.
Tap “Restrictions“.
Enter the password that was set on the device. If you don’t know it, ask anybody who has handled the device to see if they set a password.
Slide the “Installing Apps” setting to “On“.

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