ITunes update failed and completely buggered installer.
A few weeks ago iTunes aked to get yet ANOTHER upgrade.
Well this one has completely buggered everything up. The files downloaded and the installer initiated but never actually started installing it just sat in the background running and doing nothing.
I have since searched for any way to remedy this problem to no avail.
What did iTunes/Quicktime do to my installer?
(sorry for butting in, Katrina)
hi turboICE!
hmmm. we don't get many reports of an install "hanging" at that stage of proceedings. but there are a few rarer possibilities that we probably should check up on.
are you running Cygwin on that PC? (i believe this might still be an issue for itunes 6.0.x installs.)
iTunes 5 and QuickTime 7 for Windows: Installation won't work if Cygwin is running
... but other background applications have also been known to cause hangs at odd times too. so it might be worth trying switching all of 'em off prior to the install:
Close Applications Running in the Background
... and the other InstallShield Tips and Pointers might be worth trying too:
InstallShield Consumer Central Frequently Asked Questions: Tips and Pointers
keep us posted.
love, b
Similar Messages
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HT201210 Itunes update failed to install and now Itunes won't run
Itunes update failed to install and now Itunes won't run
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features(Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2 -
Since a few weeks all my iTunes Updates fail to install. After the installation trial, the previous installation is damaged – a service is missing :
To fix this I have to deinstall all components of Apple Software in exact order as you reveal on your web site. Than reinstall iTunes from Scratch.
I am using Windos 7 64 bit Professional German edition.Hi,
to see the cause of Windows 8 update failures, we must look for error messages in the following log files:
Please run the Windows Explorer and go to the folder "C:\Windows\Logs\CBS\" and copy all files to your document folder, also copy the setupapi.dev.log from the folder C:\Windows\Inf, the "C:\Windows\WindowsUpdate.log" and the file "C:\Windows\winsxs\poqexec.log"
to your document folder (otherwise you can't upload it), zip all files into 1 ZIP and upload the zip to your SkyDrive [1] and post a link here.
André
[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
"A programmer is just a tool which converts caffeine into code" -
After an iTunes update failed to install, iTunes won't open and I get the following two windows. Program can't start because MSVCR80.dll is missing from your computer, and iTunes not installed correctly. Please reinstall iTunes. Error 7 (windows error 126) When I reinstall I get the same messages and ITunes won't open.
Click here and follow the instructions.
(98815) -
Updating podcasts causes my iTunes to fail and close
When I update my podcasts, whether manually by using the refresh button or allowing the program to go update, it causes my iTunes to fail and close. I have tried multiple times, closing and restarting, killing it in Task Manager and restarting, rebooting the PC, and even uninstalled and reinstalled iTunes. I do get a generic "ITunes has encountered and issue and will close now. Windows will notify you if there is a solution" message, but that's it.
Hi there rclifton99,
You may find the troubleshooting steps in the article below helpful.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
-Griff W. -
I tried updating my Photoshop CS6 via the cloud and received the following message...Update failed Errors encountered during installation.(U44M1P7). What does that mean
http://helpx.adobe.com/creative-suite/kb/error-u44m1p7-installing-updates-ccm.html
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itunes updated today and then ceased to function. I have re-installed twice and am stuck at "starting services" "apple mobile device failed to start"
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
Latest iTunes update fails, Uninstall / Re-Install solution fails
Hello All,
Katrina, b noir ....
Several days ago after the last iTunes update failed, crippling iTunes connection to the iTunes Store, I came to the support pages for answers.
I started following the step by step instructions to uninstall and re-install iTunes 10.4.1.10, first hitch...Bonjour refused to go completely leaving stubborn files behind, I had to download LSPFIX.exe to finally clean its folder
As instructed by the apple support article, orderly deleted all the other files and folders, used msicuu2.exe, restarted the PC, and using rar extracted the individual .MSIs to continue with standalone installations.
Got two new errors, Apple Application Support will not install due to "A later version of Apple Application Support is already installed on this computer" and,
Apple Mobile Device Support failed to install when the AMDS stalled and displayed a 1053 error,
Tried to start the AMDS service many times without luck, I read somewhere that NETframework service pack 1.1 had resolved that 1053 error in the past...I am logged as admin on a Windows XP machine
Most of what I did successfully was learned from reading the posts and answers to/from other members.
I would really appreciate your assistance.
Thanks and best regards.For some reason when I try to download iTunes from the Apple site the file is flagged as dangerous.
That suggests that the installer is getting damaged during the download.
I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer? -
my creative cloud downloaded and so did PS but now its saying there is an error...update failed and im retrying it but its not working what do i do?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Storeand turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
I keep getting a msvcr80.dll error after iTunes update failed?
I keep getting a msvcr80.dll error after iTunes update failed?
Seems the base of the problem is the update installation does not change the libraries but the software wants to see them changed. So the user has to go clear out all software that shares the libraries and then install the full version so they are rebuilt properly.
-
I had an itune update fail. now I get an error message. "windows error 2". I can not open itunes!
With the Error 2, let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64Setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you?
If instead you get an error message during the install, let us know what it says. (Precise text, please.) -
Automatic iTunes update fails because of Vista x64?
iTunes update fails via "Apple Software Update" on Vista x64, because the files that were downloaded are x86 and not x64! Is there a fix for this, or do we have to wait till an x64 version of "Apple Software Update" arrives?
As a workaround, you could try downloading the update direct from the Apple website:
Latest iTunes Installer
(The website should automatically detect if you've got an x64, and download the 64-bit Vista installer. It will be called "itunes64setup.exe".) -
Tried to install itunes update software and now error message coming up
I tried to install the itunes update today and now its not working. error message 7 keeps coming up- I have tried to trouble shoot but still not working. uninstalled itunes and reinstalled, still not working. HELP
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2
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