ITunes Update failure, missing iTunes.msi file

I recently tried to update iTunes and got an error message
no matter what I do and where I go after I click Browse it always give me the same result
This same message appears when I try to uninstall as well. Any help would be appreciated

Go to microsoft website to fix install & Uninstall probkems. Click Fix-it "Run Now" button.
http://support.microsoft.com/mats/Program_Install_and_Uninstall

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Trying to update iTunes but apparently I am missing iTunes64.msi file. What can I do to update?

What can I do to update iTunes when it needs iTunes64.msi file which I don't seem to have anywhere?

Hi rachelvariety,
Welcome to the Apple Support Communities!
I understand that these types of situations with iTunes can be very frustrating. In this situation I would suggest removing iTunes and its related components and then install the person you need directly from the Apple website. Please use the attached article for information on what components to remove and the order to remove them.
Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8
Remove iTunes and related components from the Control Panel.
Use the Control Panel to uninstall iTunes and related software components in the following order. Then restart your computer.
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
Don't uninstall these components in a different order, or only uninstall some of them. Doing so might have unintended affects.
Cheers,
Joe

I have QuickTime Player 7.6.8, I cannot update or remove it b/c I am missing QuickTime.msi file. It is gone and I need it back. Please help.

I have QuickTime Player 7.6.8, I cannot update or remove it b/c I am missing QuickTime.msi file. It is gone and I need it back. Please help.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

I ran an itunes update, but now itunes won't open as it says it hasn't been installed correctly. How do I reinstall it?

I ran an itunes update, but now itunes won't open as it says it hasn't been installed correctly. How do I reinstall it?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

When attempting iTunes update I get "iTunes has an invalid signature. The download has been removed"

When attempting iTunes update I get "iTunes has an invalid signature. The download has been removed"

Any luck

Cannot update, repair, uninstall itunes in Windows7-64bit. Have itunes v10.5.0.142 installed but is missing "itunes64.msi" file . Need copy of itunes64.msi file which is located in the file folder ProgramData\Apple Computer\Installer Cache. Thanks.

Cannot update, repair, uninstall itunes in Windows 7-64bit. I have itunes version 10.5.0.142 installed but is missing the "itunes64.msi" file. Would like to obtain a copy of this file which is located in the file folder ProgramData\Apple Computer\Installer Cache. If someone could supply a copy of this file on this site, it would really be appreciated. Thanks in advance.

See Troubleshooting issues with iTunes for Windows updates for general advice.
If you want to install an older version of iTunes see http://support.apple.com/downloads/#itunes or OldApps.com.
tt2

I can't download iTunes because of a missing Quicktime.msi file

After I upgraded iTunes via the latest auto update offering, I was having problems with iTunes hanging on opening and generally lagging. So I (stupidly) removed the program from my computer (which is a PC running Windows XP btw) and tried to redownload it. Still the same problem so I followed the Aple guide to completely removing the program from my computer. Bonjour wouldn't remove, although I've since managed to get rid of it.
The problem is, no matter how many times I try to clear out the files, when I redownload iTunes it won't load because it's looking for the Quicktime.msi file, which is missing. Quicktime won't download because it is also looking for the .msi file (which to my thinking it should be downloading as part of the installation anyway). Eventually, I tried reinstalling Quicktime through a Carbonite online file backup. I succeeded in getting the much in demand .msi file but Quicktime still wouldn't load. Neither will iTunes. Now when I try to load either, I'm getting the message that the file Quicktime.msi is "not part of a recognised installation package". I've moved the file to several different locations, user specific and all users, but the same message keeps coming up. Meanwhile, I'm stuck with no iTunes and therefore no Iphone synching either, so no way to access my podcast downloads.
If anybody knows of a work around that will let me get iTunes back on my computer I would be grateful.

Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour and QuickTime entries and click "Remove".
Quit out of CleanUp. Restart the PC, and try another iTunes install. Does it go through properly this time?

Itunes update problem - missing file?

I've been trying to install the iTunes version 9.2 update, it doesn't get very far into it before i receive this message:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'Bonjour64.msi' in the box below.
Use source: yadayadayada.. (and gives me the option to browse for another source where the stated file is)
I've looked through every file imaginable (yes, the recycling bin too) and can't seem to find it anywhere! there's another file it says it's missing 'appleapplicationsupport.msi' as far as i'm concerned, i haven't deleted any files related to Apple. I've tried uninstalling the program but it says that it can't because those files are missing, i tried redownloading it from the Apple website - same problem.
Does anyone know how to fix this problem/have any suggestions? thanks.

I was having this problem for a while and searched through a number of forums for the answer on how to locate .msi files that I must have accidentally deleted. I needed the .msi files because while attempting to uninstall the Apple Software Update another Apple related program from my Add or Remove Programs list I was getting an error similar to:
"The feature you are trying to use in on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the intallation package 'AppleSoftwareUpdate.msi' in the box below."
I followed these steps in order to locate the .msi and successfully uninstall:
1. Download the correct version of iTunesSetup.exe. This is the same version that you are attempting to delete on your computer. For me it was iTunes 9.1.1. (It is key that you download the same version you are attempting to remove!)
2. Install WinRAR: http://download.cnet.com/1770-20_4-0.html?query=winrar&tag=srch&searchtype=downl oads&filterName=platform%3DWindows,Webware&filter=platform%3DWindows,Webware
3. Run WinRAR and point it at the iTunesSetup.exe you downloaded in step 1. Extract the .exe to a folder.
4. Go to Add or Remove Programs and attempt to uninstall the broken Apple software.
5. When the uninstaller asks for the .msi, point it to the .msi file in the folder you extracted to in step 3.
Voilà! You should be able to successfully uninstall all your broken Apple applications this way, including QuickTime.

HT203175 unable to update itunes cant locate to correct msi file

I have been unable to update of uninstall and reinstall as I keep getting an error message indicating that the iTunes.msi file is not correct, how do I reinstall the software, at this point I no longer have access to iTunes?

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

ITunes Update: Cannot Locate iTunes.msi

I am currently attempting to update my iTunes to the most recent version (I believe it is 10.5.11).
However, I am currently stuck due to a popup during the installation process which states that I need to locate the "iTunes.msi" file.
If I press cancel, iTunes is not able to complete the installation process because "cannot uninstall the previous version of iTunes".
I have read through several discussions which states to download Microsoft Fixit and run the program which should detect this problem
and fix it automatically. When I run this program, it cannot find a problem and states everything is okay. In addition, I tried to uninstall
iTunes manually through my control panel, but the same problem as above occurs. It cannot locate "iTunes.msi". I am getting very
frustrated with this issue because I have an iPhone and would like to update my songs but my iTunes will not function properly.
I am currently running Windows XP.
Thank you in advance for your time and any help will be greatly appreciated.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select anyiTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

HT1926 ITunes update failure

Hello, I've been using ITunes on our home desktop for 4-5yrs or more and ran into a problem yesterday from a routine ITunes update download. The operating system is Windows Vista Home Premium. A pop up message states that the download was unsuccessfull, that it's missing a .dll file (MSVCR80.dll). ITunes will not launch now and I'm concerned about getting the program updated and going again. I tried resetting Windows to a previous recent date (1/31) but it didn't fix the problem. If I download the whole ITunes program from the Apple website, will I lose the library of music I've collected? Do I have to uninstall the old before downloading the new? Thank you.
Uncertain in Fresno CA

Click here and follow the instructions. You may need to completely remove and reinstall iTunes and all related components, or run the process multiple times; this won't normally affect its library, but that should be backed up anyway.
(99656)

ITunes not opens...msi file mentioned

I can't open iTunes anymore. I've tried unstalling the program (though I can't uninstall every single file). When I download a new installer and try to reinstall, an error box pops up mentioning I should try to find a folder with the iTunes.msi file in it. I'm not sure what to do. I'm not entirely computer illiterate, but I'm definitely over my head on this one, and hope someone knowledgeable here can help.

b noir, we have no more news updates on how you all are doing down in Christs Church many weeks after the earth quakes? Hope all is getting back to the way you were before it hit?
Sadly not ... a lot of major damage still to be sorted out, and the smaller aftershocks from the Port-Hills/Banks-Peninsula locations and the new seam we seem to have popped directly under the Eastern suburbs continue to contribute to the settlement and liquefaction troubles. It's difficult to keep the roads in good repair, for example, when after an aftershock (or just overnight) the ground sinks under the tarmac, or the concrete things around the manholes float up a bit. Large areas of the central city still cordoned off. (There's a few big buildings tilting and so forth that need to be taken down.)
You can track the aftershocks here:
http://www.christchurchquakemap.co.nz/
... and there's more info lurking here:
http://www.geonet.org.nz/earthquake/quakes/recent_quakes.html
... and Mark Quigley's stuff is always worth a read:
http://drquigs.com/
(Must follow up that link of mark's to the white paper.)

Cannot load new itunes because of absence of msi file; what can I do to resolve.

My iTunes on my Dell Laptop became corrupted; I have tried to uninstall and reinstall nd keep getting message that I need a msi file. How can I resolve? Thanks.

Which particular .msi file (or files) does the message (or messages) go on to say cannot be found? (Several different .msi files might be mentioned in this context: itunes.msi, bonjour.msi, AppleSoftwareUpdate.msi, etc.)

After my last itunes update, I get an "Original file could not be found" message. Does anyone else have this problem?

After my last itunes update, I cannot play my music on my PC. I get an "original file could not be found message." Has anyone else had this problem?

If you post back the two paths I may be able to suggest an easy fix
(that would not have created duplicates).
Oh well...
Apple's official advice is here... HT2905 - How to find and remove duplicate items in your iTunes library. It is a manual process and the article fails to explain some of the potential pitfalls, such as lost ratings and playlist membership.
Use Shift > View > Show Exact Duplicate Items to display duplicates as this is normally a more useful selection. You need to manually select all but one of each group to remove. Sorting the list by Date Added may make it easier to select the appropriate tracks, however this works best when performed immediately after the dupes have been created. If you have multiple entries in iTunes connected to the same file on the hard drive then don't send to the recycle bin.
Use my DeDuper script if you're not sure, don't want to do it by hand, or want to preserve ratings, play counts and playlist membership. See this thread for background and please take note of the warning to backup your library before deduping.
(If you don't see the menu bar press ALT to show it temporarily or CTRL+B to keep it displayed)
tt2

Removing, installing or ugrade itune problem and the bonjour.msi file

Finaly, i got it .
this is the answer to all problem we the bonjour.msi file
after 10 days looking to killed this file i yes found from other member that the soft. Revo Uninstall Pro. will removed and uninstall the file and any trace of it , im not expert on soft but was yes a simple scan and them select all and deleted., that work , i was able to install the itunes and is running again , and the pro. version of the soft. is free for 30 days no need to input cc or any large info. yes visit the webpage http://www.revouninstaller.com/

If I use the control panel to uninstall ITunes it also asks for a CD-ROM.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page).
http://majorgeeks.com/download.php?det=4459
Here's a screenshot showing the particular links on the page that you should be clicking:
After clicking one of the circled links, you should be taken to another page, and after a few seconds you should see a download dialog appear for the msicuu2.exe file. Here's a screenshot of what it looks like for me in Firefox:
Choose to Save the file. If the dialog box does not appear for you, click the link on the page that says "CLICK HERE IF IT DOES NOT". Here's a screenshot of the page with the relevant link circled:
When the dialog appears, choose to save the file.
(2) Go to the Downloads area for your Web browser. Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

ITunes Update failure, missing iTunes.msi file

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