Itunes update locks phone to usb/itunes logo screen

Question

So for the past year whenever apple has an update it messes with my phone. This as I said first happened about a year ago. I updated my phone and in the middle of doing so itunes errored out and I was unable to continue with the update. My phone was not locked on the usb/itunes logo. itunes did not see the phone when I plugged it in and nothing worked. I called apple support and was on the phone with them off and on for most of the day. We uninstalled iTunes and reinstalled it, she had me deleting files from my computer that may cause a problem etc...finally when they couldn't figure out what was wrong I was told it was a hardware issue that was brought to the forfront of the OS since the update. (Not a happy camper at this point). Thankfully it was one day before my warranty was up and apple replaced the phone. The problem however now was I needed to backup my phone and update it again. When I did this I was still having the same issue as the old phone. It was locked on the usb/itunes screen. In complete frustration after having spent a good day trying to get my phone working while dealing with my apple withdrawl I plugged it into my home desktop computer. All of the sudden iTunes on that computer recognized that there is a computer that needs to be restored. I follow the prompts restore the phone to factory settings, connect it to my laptop when it is done and restore the phone with my personal backup. I still see people being told it is a hardware issue....fast forward one year and a couple updates later and this long process being repeated every time. The new OS is now coming out becuase of the new phone being released. I decide while at work to update my phone being impatient and not thinking I update it to only have the exact same thing happen again. Now I am without a phone all day as I am at work and only have my laptop with me. I have been frantically searching the internet for a solution when I see a suggestion that you move the usb cord to another port on your computer. (I have a couple but tend to just use the same one) I move the cord to a different usb port on the computer and what do you know but iTunes sees the phone, sees that it needs to be resotred and starts the process. So if you are having the same problem I am move the usb cord to another port and try it from there. I am not a professional but have a working knowlege of computers and wish with all my heart that apple would find out why it's doing this (I am one of many many people having this problem) instead of giving the same "it's a hardware issue". If that were true then I would not have been able to plug the same phone into the same computer with the same cords etc and have it work only when I moved to a different usb port. Clearly there is a glitch in the software of iTunes that is not seeing the phone in that particular port after the updates error out. Hope this helps others with this issue. For the record other than this updating issue that I have managed to work around and find a solution for I love my iPhone and all it can do. Maybe I can be an apple Genius now?

Answer 1

Which version of iTunes are you using? Which version of OS 10.4?