ITunes update trashed my itune. Get error messages. Can't burn to CD
Windows XP Home SP3 on a Dell Pentium 4. 2G RAM. iTunes 10.3.1.55. iPod 4 Gen (32G)
I got the recent iTunes update request from Apple two days ago and downloaded/installed. Got a Windows Warning that the install had not passed the Windows Logo testing for XP, but accepted anyway as Apple said the update was for my computer. When I reopened iTunes I got the following warning:
ITunes connects with my iPod and it can read an import audio CDs, but it cannot burn a playlist to a CD. It says no audio CD found. I did a CD/DVD diagnostic test, inserted a prerecorded CD as requested and got the following screen:
I quit iTunes and did a System Restore with no discernable change. I then tried to do a Repair of iTunes. Near the end of the Repair cycle, the following
screen came up:
I have done at least a dozen Repairs, Uninstall/Reinstalls including the complete Uninstall including QuickTime, Bonjour, etc. as per the Apple Knowledge base. I have done the uninstall of Gear software using both the manual method and the uninstall software tool on their site (Note that the registry entries and files that they said need to be removed, did not exist on my computer). Each time I tried the reinstallation (both of Gear and iTunes), I got the above message concerning the DVD/CD-ROM drives software not being verified for XP.
I am at my wits' end here. Can anyone save me.
Follow these instructions to completely remove Apple software
http://support.apple.com/kb/HT1923
Then use free Ccleaner to repeatly repair your registry until it's fixed.
http://www.piriform.com/ccleaner/download/standard
download iTunes again from Apple.
http://www.apple.com/itunes/
If you have 64bit Vista or Windows 7, look for the seperate download of iTunes for that further down the page.
Once installed, use the Apple Software Update under your Start Menu to fully update all Apple components.
Your content will remain on the drive in the Music > iTunes Folder, nothing is deleted.
You should be making backups of your content regularly, either through iTunes or via copying the iTunesFolder in your Music folder to a external drive.
Windows is notorious for having "other" issues that make it unstable, we as volunteers helping others can't always resolve those issues.
Similar Messages
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I can't update itunes. I get error message can't find "itunes.msi". What can I do?
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Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove".
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'The installer has insufficient privileges to modify this file C:\Program Files (x86)\Common Files\Apple\Apple Application Support\Web kit.resources\inspector\Images\Spinner Inactive Selected.gif.'
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
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When I try to install the latest version of iTunes, during the installation I get error messages saying that a program is trying to change registry and the installation is stopped.
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Has anyone else experienced this and can you help?Could you please post the exact text of the error message or provide a screenshot?
There is advice on issues with the update at Troubleshooting issues with iTunes for Windows updates. One of the entries in the further information section refers to a possible registry permissions problem which might be what you are seeing.
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See Troubleshooting issues with iTunes for Windows updates.
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For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if AAS won't install normally.
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Doublechecking before proceeding. Is that a "This action is only valid for products that are currently installed" error message?
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I believe I had some kind of virus attack. I got everything cleaned up. (I HOPE) In the process of cleaning the virus, I unintalled Firefox because it wouldn't open. Kept getting the error message that Firefox was already open and I had to close out of the sessions or restart the computer. After restarting the computer several times and not being able to find any open sessions in task manager, I uninstalled. When trying to reinstall, I get the error message "can not find archive file." I've tried downloading Firefox from cnet as well as the Mozilla site to no avail. Please help. I'm getting tired of using Chrome already!
Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.
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