Itunes update wont install --error is "run prescript for apple mobile device support"

I am running 10.5.8 and trying to update Itunes to 10.6.  It hangs on the install and says "run prescript for apple mobile device support"....I've tried numerous times and it always reverts to this message.  Ideas?

Sidenote--Itunes compatibility is my curent version of OS.  I have an IPAD 3 that wont sync because of old verison of itunes

Similar Messages

  • Itunes wont update--run prescript for apple mobile device

    My itunes update is hanging and I get the error "run prescript for apple mobile device..."  I cannot sync my ipad 3 w/o the update, so I am stuck.  Can someone help?

    Sidenote--Itunes compatibility is my curent version of OS.  I have an IPAD 3 that wont sync because of old verison of itunes

  • I need help re-installing itunes.  I get the error message: Install failed run preupgrade for Apple Mobile Device Support.  Any solutions?

    I've been trying to upgrade to/install Itunes 10.  When trying to do so, I get the error message: Install failed run preupgrade for Apple Mobile Device Support.
    Per what I saw as a response to someone else who had a similar issue, I thought a fix might be to uninstall my existing Itunes, then try to re-install the Itunes 10.  I tried that.  However, I still get the same error message.  Now, I have no Itunes.   
    I tried to email Apple, and they have not replied.
    Anyone offer any solutions? 

    me too did you get any help?

  • Caznnot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance

    Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
    Can someone help me?
    Thank you.
    Gerald

    me too did you get any help?

  • Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.   Can someone help me? Thank you.   Gerald

    Cannot upgrade my iTunes to version 10.4.1---get message---The following install step failed: runupgrade script for Apple mobile device support.--Contact softwae=re manufacturer for assistance.
    Can someone help me?
    Thank you.
    Gerald

    me too did you get any help?

  • I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes:Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufac

    I am trying to update my iTunes to 10.5.1 so that I can upgrade my 3GS phone but am getting the following error message when trying to install the itunes: Install step failed: Run pre upgrade script for apple mobile device support. Contact software manufacturer for assistance. I am on a MacBook pro running 10.5.8 OS. Has anyone seen this before and how can I get it resolved.
    Thanks for your help in advance....

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

    I have an older Macbook with OS/X. Tried to download iTunes 10 a few times now, but when installing I always get the same error message: Run Preinstall Script for Apple Mobile Device Support. What can I do to finalise the installation?

    Thanks. Short of the sort of "generic" suggestions of restaring your system, if you haven't, and repairing disk permissions and verifying the disk, I don't have any advice right now. I'll do some research and see if I can come across anything. Meanwhile, someone else may have an idea.
    Regards.

  • I'm not able to upgrade my Mac to itunes 10.5. Keep getting message "Run pre upgrade script for apple mobile device support" any help please?

    Hi I'm not able to upgrade my Mac OS X 10.5.8 to itunes 10.5 Keep getting message "the following install failed. run pre upgrade script for apple mobile device support" contact software manufacture for assistance. any help please?

    Did you ever figure out the problem? "Contact Software Manufacturer"?? That sounds ominous... I've got the same issue and I'm pretty durn aggravated right about now....
    Thanks!

  • ITunes not installing due to "older version of Apple Mobile Device Support"

    I used to use iTunes before for my nano until I ran into some issues and uninstalled the software and started using Winamp. Now I'm going to get the family iPad and am going to need to use iTunes again. Here I ran into the problems. During installation, "iTunes + other random software" will reach a certain point giving me errors for an older version of certain products still existing on my machine. Through Add/Remove Programs I cleaned out my machine of all Apple software but couldn't get rid of one part; Apple Mobile Device Support v.2.6.0.32.
    I get the error message:
    "The feature you are trying to use in on a network resource that is unavailable.
    Click OK to try again, ot enter an alternate path to a folder containing the installation package 'AppleMobileDeviceSupport.msi' in the box below."
    That is a file which no longer exists on my computer.
    What do I do? I don't want to have a vegetable iPad.

    "The feature you are trying to use in on a network resource that is unavailable. ... Click OK to try again, ot enter an alternate path to a folder containing the installation package 'AppleMobileDeviceSupport.msi' in the box below."
    Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
    Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
    If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
    Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any *Apple Mobile Device Support* entries and click "Remove".
    Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly this time?
    (If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

  • ITunes 9 says i need a new version of Apple Mobile Device Support???

    I just downloaded the new iTunes 9 and the day AFTER that i plugged in my iPod touch, but it said i need a new version of Apple Mobile Device Support.. What is that & PLEASE TELL ME HOW TO GET IT. I'm using a Windows Vista, by the way.

    See if this article can help you all: Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista, http://support.apple.com/kb/HT1923
    BTW, this is the Connecting iPod Touch to a Mac forum. You might get more advice in the Windows forum: http://discussions.apple.com/forum.jspa?forumID=1217

  • I ran an iTunes update on a PC Win 7 and got "apple mobile device failed to start verify that you have sufficient privileges to start system services" ? I deleted iTunes, ran download, and now I can't reinstall. I am logged onto the PC as Administrator.

    I ran iTunes update 11.1.4.62x64 on a PC Win 7 and got "apple mobile device failed to start verify that you have sufficient privileges to start system services" and got kicked out of the install process? I deleted iTunes, ran download to reinstall, and now I can't reinstall - same error message. I am logged onto the PC as Administrator. How do I downlaod and install iTunes.

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Itunes won't install correctly in PC...Apple Mobile Device Service failed to start

    I have recently been getting messages that ITunes was installed incorrectly. I've followed all the recommend procedures and it still does not work. I'm also getting a message that the Apple Mobile Device Service failed to start. Also, when I plug in my Iphone to the computer, it downloaded the correct device driver but failed to recognize the Iphone so that I cannot transfer my photos to the PC. Do you have any advice?

    The error message I'm getting is #7, Windows #193. I have 64bit.

  • New iTunes update won't open.  First it said Apple Mobil Device failed to start.  So I Stopped then Started Apple Mobil Device.  Now iTunes still won't load.  Tells me MSVCR80.dll was not found.  Wants me to reinstall app.  Will I lose all my music?

    Current iTunes update won't load.  Tells me MSVCR80.dll was not found.  Wants me to reboot.  If I reboot, will I lose my music?

    Hi DDay@55,
    Thanks for visiting Apple Support Communities.
    To resolve this error, I recommend completely removing and reinstalling iTunes and all of its related components using these steps:
    Check for .dll files
    Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
    If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
    Reboot your computer.
    Note: Depending on your operating system, you may only have one of the listed paths.
    Uninstall and reinstall iTunes
    Uninstall iTunes and all of its related components.
    Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
    Re-download and reinstall iTunes 11.1.4.
    You can find the article with these steps and more information here:
    iTunes 11.1.4 for Windows: Unable to install or open
    http://support.apple.com/kb/TS5376
    This process should not affect any music or content on your computer, but you may want to
    back up your iTunes library by copying to an external hard drive.
    Best,
    Jeremy

  • Trying to Remove iTunes software components because of 11.1.4 update error and using Windows 7 uninstall Apple Mobile Device Support does not work. Any suggestions?

    Had error while updating Itunes to ver 11.1.4.  I had 11.1.3.8 previously. Following instructions for Removing and Reinstalluing iTunes and other software components. Was able to uninstall iTunes and Apple Software Update, but attempts to do the same under Control Panel failed for Apple Mobile Device Support (ver 7.0.0.117). Directioons say to uninstall components in order given so I cannot continue until Apple Mobile Device Support is removed. Any suggestions?

    Try reparing and then remove again if the repair is successful, otherwise move on to the next step. See  Troubleshooting issues with iTunes for Windows updates for more information.
    tt2

  • My iTunes installation via Windows 7 does not install the Apple Mobile Device Support file

    I have followed several suggestions to resolve the problem caused because of my update of iTunes does not install the Apple Mobile Device Support folder, thus making it impossible for me to sync my iPhone 4S to my desktop version of iTunes. I have tried to install the AppleMobileDeviceSupport.msi file and it almost completes the installation before "rolling back" the entire process and giving me a message that there was a problem with the installation. Has anyone been able to solve this problem. I use Windows 7. I have seem some :"solutions" that seem to work for some people, but not for me, and evidently not for many others? Finally, would it matter if I installed Safari on my desktop and tried to install iTunes using Safari?

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

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