ITunes updates make my computer crash every time I start it up

Question

Can anyone help me everytime up try to upgrade my version of iTunes my computer crashes afterwards when I next start it up. THe only way I can find around this is to roll back the computer to previous settings. Any ideas?

Answer 1

DO you mean that the whole computer crashes - i.e. a blue screen stop?
If so you need to see the error message to work out what the problem is.
If you are getting a blue screen stop, it would help if you could post the exact error message. It should be some sort of numbers and text -
0x(zeros/letters/numbers) (CAPSANDUNDERSCORES)
For example:
Stop 0x05 (INVALIDPROCESS_ATTACHATTEMPT)
Also is a file name mentioned in the error message? If so give the exact file name. If there is a file mentioned, it can be very helpful for diagnosis.
if you're not seeing a blue screen (or just a flash of one), you can use this technique to make hidden blue screens appear:
1) Open your system control panel (Start->Control Panels->System).
2) Select the "Advanced" tab.
3) Click the "Settings" button in the "Startup and Recovery" section
4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.
Usually blue screens are due to low level programs like drivers, or hardware issues.
You might also check in you event view to see if there are any helpful error messages there. This can be accessed via Administrative tools on the Control Panel.
There is some general help on Troubleshooting Windows Stop Messages here:
http://aumha.org/win5/kbestop.htm