ITunes upgrade fails

Every attempt to install iTunes upgrades since 0.1.0.79 has failed. It was suggested to download and install manually. This also fails. Any thoughts or suggestions appreciated.
ken

“Error writing the file c:\Program Files\Quick Time\QTTask.exe ... Verify that you have access to that directory”
That's consistent with disk/file damage, Markos.
Let's first try running a chkdsk over your C drive. There's instructions and a guided help in the following Microsoft document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, are you able to successfully reinstall QuickTime afterwards?

Similar Messages

ITunes upgrade fails due to QuickTime

I tried to upgrade my iTunes to version 9.3.xx. Unfortunately the upgrade failed. The application since then is not opened and the following error message appeared.
“Error writing the file c:\Program Files\Quick Time\QTTask.exe
Verify that you have access to that directory”
I followed all the support suggestions uninstalling all the Apple applications and re-installed them back but with no luck. The above message appears every time iTune is trying to install QuickTime and as iTunes needs QuickTime the whole upgrade fails.
Any suggestion how I can solve this issue?
BR// Markos

“Error writing the file c:\Program Files\Quick Time\QTTask.exe ... Verify that you have access to that directory”
That's consistent with disk/file damage, Markos.
Let's first try running a chkdsk over your C drive. There's instructions and a guided help in the following Microsoft document:
[How to perform disk error checking in Windows XP|http://support.microsoft.com/kb/315265]
Does the chkdsk find/repair any damage? If so, are you able to successfully reinstall QuickTime afterwards?

ITunes upgrade failed on Vista PC, I now have no Itunes

I had a working installation of Itunes and Quicktime on my Vista PC. The only problem was on each launch I was greeted with a message that a new version was available and presented with an option to upgrade. The upgrade always failed with a message that I should try the stand-alone installer. Also failed to upgrade. I uninstalled ITunes (from add/remove SW) hoping a new install would be the answer. Unistall worked fine. Itunes is gone.
New install does not succeed. It ends on a message:
“Error getting file security: C:\ProgramData\Apple\Computer\Installer Cache\Quicktime 7.55.90.70\ GetLastError:5”
Followed by “Rolling Back Actions” and “The Installation of Quicktime did not complete successfully. iTunes requires QuickTime.”
I have a working installation of QuickTime version 7.5.5. It opens without error from the default install location. However, attempts to ‘Update Existing Software’ fail with the same “Error getting file security…” message and “Rolling back…” message. Same response on attempting to uninstall QuickTime from Add/Remove Software.
Where I previously had a working version of iTunes with only an annoying popup message, I now have no iTunes at all. I do have a working down rev QuickTime (that I cannot remove) but that is of no use to me without iTunes.
I need help to remove QuickTime so I can proceed from ground zero. I assume this is likely a Windows registry issue. I am competent to maker registry edits but not by trial and error. I need more knowledgeable advice on how to proceed.
Thanks

Just a thought, but maybe consider returning the device. Seems it might be a bit too complicated for you.

HT1420 Recently a itunes upgrade failed. I tried to install it manually as instructed still no go. I uninstalled itunes and tried to re-install but now i just get a message Apple Mobile Device failed to start-verify you have sufficient privleges to star

A upgrade to my windows 7 computer failed. they told me to manually install it that failed and unintalled itunes. When i tried to reinstall
it won't and gives me a message that the Apple Mobile Device failed to start- Verify that you have suffiicient priveleges to start system
services. I also have itunes on a laptop, ipod and ipad mini. Please help.

Hi there willjay3976,
You may find the troubleshooting steps in the article below helpful.
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
-Griff W.

On Windows 7 PC, got the "upgrade iTunes" notice, said sure, but the upgrade failed, now I can't access iTunes "invalid permissions"

On Windows 7 PC, got the "upgrade iTunes" notice this morning, said sure, but the upgrade failed, now I can't access iTunes "invalid permissions"
I wasn't paying attention so I don't know the precise error I got on the upgrade failure.
All other iTunes upgrades have been fine...no brainers. Done several on this W7 PC.
If I re-download and install a fresh iTunes I assume I will lose my library...true? Can I find and save off my library so I don't have to "discover" all my music which is scattered all over the PC and a 1T attached USB drive.
Or is there some way to get the iTunes upgrade to successfully restart and install correctly?
Help!

Hello there, Konami84.
The following Knowledge Base article provides some recomendations for troubleshooting:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

The iTunes upgrade didn't complete. Message comes up that says: "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privideges to start system services." ...And neither Abort, Retry, or Ignore work.

The iTunes upgrade didn't complete. Message comes up that says: "Service 'Apple Mobile Device' (Apple Mobile Device) failed to start. Verify that you have sufficient privideges to start system services." ...And neither Abort, Retry, or Ignore work.

Hi DaHare,
Thanks for using Apple Support Communities. If you are having trouble with Apple Mobile Device Service starting correctly, this article has steps you can take:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
Cheers,
- Ari

Upgrade iTunes now Secure link to iTunes Store Fails

Hello,
I am running Windows 7 32bit. My iTunes worked until I upgraded the software in iTunes, I have tried all of the suggestions that have been posted in the discussion board but nothing resolves my issue.
I even have uninstalled the latest version and installed the previous iTunes version and still get the same issue.
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
HP Pavilion 061 PS593AA-ABA M7087C
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002CAAB402C14D48
Current user is not an administrator.
The current local date and time is 2012-04-04 19:06:27.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
Plug-in Name: NS_ITUNE_PLUGIN_1.0
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 1.0.0.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\nsitplg.dll
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {ADBCCFBD-E610-4449-939F-607F5C0ED6A8}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 10.0.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Wed Apr 04 18:51:23 2012
Lease Expires: Wed Apr 04 22:51:23 2012
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-17 17:53:40.
　=============================================================================
OPENED ITUNES AS ADMIN.
Microsoft Windows 7 Business Edition Service Pack 1 (Build 7601)
HP Pavilion 061 PS593AA-ABA M7087C
iTunes 10.6.0.40
QuickTime 7.7.1
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (0.0)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 002EAAB402BC2218
Current user is an administrator.
The current local date and time is 2012-04-04 19:52:01.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., Radeon X300/X550/X1050 Series (Microsoft Corporation - WDDM)
ATI Technologies Inc., Radeon X300/X550/X1050 Series Secondary (Microsoft Corporation - WDDM)
**** External Plug-ins Information ****
Plug-in Name: NS_ITUNE_PLUGIN_1.0
Plug-in Loaded: Yes
Plug-in Version: 0.0.1
Plug-in File Version: 1.0.0.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\nsitplg.dll
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {ADBCCFBD-E610-4449-939F-607F5C0ED6A8}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 10.0.1.9
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
DHCP Enabled: Yes
DHCP Server: 10.0.1.1
Lease Obtained: Wed Apr 04 18:51:23 2012
Lease Expires: Wed Apr 04 22:51:23 2012
DNS Servers: 10.0.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2012-03-17 17:53:40.
==============================================
Any help wuld be appreacated.
Thanks

Hi everyone, I wanted to add to what was said to sovling the problem with the secure link to itunes store failed. I had tryed what was said above and still had no luck. But wasen't till i had tryed just one step before. So here it is and hopfully this is the solution that will help others that had the same problem as me, fix it once and for all.
Windows Vista and Windows 7
1.Go to start menu. Click All Programs > Accessories> right-click "Command Prompt" and click on "Run as Administrator".
2. type ipconfig /flushdns and hit return. (this is the part that really helped!)
3. type netsh winsock reset and hit return.
4 restart your computer
After restart launch iTunes.

Hi. I'm trying to upgrade my 3G iPad 1 software from 3.2.2 to 5.0.1. iTunes tells me to upgrade. It then backs up my iPad Ok but it won't 'restore'. Thus the upgrade fails. Does anyone have any suggestions please?

Hi. I'm trying to upgrade my 3g iPad 1 software from 3.2.2 to 5.0.1. iTunes tells me that I need to upgrade. It then backs up my iPad OK. But then it won't 'restore' and the upgrade fails.
Does anyone have any suggestions, please.
Thanks - Dafyd

The version of iTune for the Mac is not capable of running on an iPad.

Help needed: iPhone 4 software upgrade failed many times

Hello. I've bought an iPhone 4, which its operating system is 4.3, and was prompt by iTunes about this iPhone 4 software upgrade to iOS 4.3.5. I've downloaded the software and waiting for quite some time and after the dowloading has completed, the file will be processed. After processing, there is a popup saying that somehow the software upgrade failed and said something like make sure that your connection is correct etc. Do you have any idea on how to solve this issue?
Help me, please. Thank you very much.

This is asked and answered many times each day. The forum search bar is on the right side of this page.
Diasble your firewall/security software and try again.

ITunes Upgrade results in no access to ITunes Store

I've recently downloaded the latest version of Itunes (9.2.1.5) as since doing so I cannot access the ITunes Store. Prior to downloading this laterst version, I had no trouble with access. I've tried deleting the download and re-installing it, and I've tried just reinstalling it to "repair" any damaged or fragmented files. Nothing helps. I've tried rebooting, I've tried closing Itunes and re-opening, and I've tried clicking on Podcasts and then on Itunes Store. Again, nothing helps. The error I get is:
"ITunes could not connect to the Itunes Store. Network Connection timed out."
I ran the diagnostic and my connection to the internet was fine, the only red line failure I got was:
"Secure link to Itunes Store failed."
Everything else was fine. Again, I've never had this problem on this machine with any previous downloads.
I performed the download Saturday evening, so I thought that maybe Itunes Store was off line for maintenance or some other reason. But, at mid-day on Sunday, I'm still having the same issue, so I doubt it is the store. I've tried everything I can find on-line, and the bottom line is, nothing lets me have access to the Store.
In downloading the newer version of Itunes, I wasn't able to access it by opening the Itunes application. When I opened Itunes, I would get the dialogue box asking if I wanted to download the latest version of Itunes. When I clicked on the response to download the latest version, the dialogue box disappeared, but nothing was downloaded. So, I went to the Itunes webpage and downloaded from there.
I was doing other things on the computer while Itunes downloaded the new version, and it could have sat waiting for a response for some time. But, I had an active connection to the internet the whole time, and have not been without access since.
Basically, I'd like to know how to regain access to the Itunes Store with this latest version of Itunes. As a fallback, I'd like to revert back to my latest version that worked fine.
I'd be grateful for any help you can offer.
These are my system specs and the results of the last diagnostic.
Thanks
Microsoft Windows 7 Home Premium Edition (Build 7600)
HP-Pavilion GN553AA-ABA m9040n
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver not found.
Bonjour 2.0.2.0
Current user is not an administrator.
The current local date and time is 2010-08-29 11:22:13.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA, NVIDIA GeForce 8400 GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Description: USB Wireless 802.11 b/g Adaptor
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Description: Intel(R) 82566DC-2 Gigabit Network Connection
IP Address: 192.168.1.102
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Aug 29 11:04:07 2010
Lease Expires: Mon Aug 30 11:04:07 2010
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-08-28 19:24:40.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
F: HL-DT-ST DVD-RW GSA-H60L, Rev DC08
Drive is empty.
** Device Connectivity Tests **
iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
LSI 1394 OHCI Compliant Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod shuffle (2nd Generation) running firmware version 1.0.4
Serial Number: 4H83648V3FL
** Device Sync Tests **
No iPod, iPhone, or iPad found.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure. If you have Norton, you can find instructions for that utility on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

Error message after iTunes upgrade

The error message reads:
"The attempt to burn the disc failed. The device failed to calibrate the laser power level for this media."
What does this mean?
I am using the same discs as I always have. I just installed the latest upgrade. version 6.0.5
imac Mac OS X (10.4.4)

Well, I thought that the iTunes upgrade had something to do with my inability to burn CDs. I can't say for sure that was the case but I do know that what fixed my problem (if you can believe this) was installing the QuickTime update. I'm thinking that the iTunes update corrupted something, but installing the QT update corrected the problem. Now I can burn with no problems whatsoever. You may want to give it a try.

HT203163 I am not able to access to iphone updates/store; as secure link to itunes store failed. I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works.....

I am not able to access to iphone updates/store; it displays the message under diagnostics 'secure link to itunes store failed'.
I tried to turn firewall off, reinstall itunes and other troubleshoot options but none of them works......
Please help.

Update: I tried the "Toshiba Recovery Wizard" after everything else either fizzled out or hung up. After going all the way thru the recovery process (up to 100%), I finally got an error message.....it didn't work. And now, when I fire up the computer, I don't even get to that menu with the recovery options....the only thing I can boot into is the screens with the various ways to run your OS (in "safe mode", "safe mode with networking", etc).
I'm not a techie, but I'm guessing at this point, the part of my hard drive that got damaged in the fall was, at the very least, the partition with the recovery data. Couple that with the fact that this cheapo Toshiba laptop didn't even come with recovery disk (or ANY kind of disk, even basic installation software!), I'm screwed: I don't see any way to get a workable computer now without some kind of disk to boot from. So NOW my concern is more about spending the $$ for a new OS and THEN finding out the hard drive has other problems too...is broken in some other way to boot.
How to check this? As I said, I did run "chkdsk" back when I could get into the recovery menu and run the fix-it programs. It didn't note any problems. Thinking of taking this opportunity to upgrade to Windows 7 from Vista (which I never liked), but I have to know that the computer is otherwise ok....how to be sure?

When I downloaded the latest Itunes upgrade, it was unable to download and i now cannot access itunes at all. it reads erro 7 (Windows error 126) and states msvcr80.dll is missing

When I tried to download the latest itunes upgrade, the download failed. Now I can't access itunes at all. popup says "MSVCR80.dll missing" Error 7 (Windows error 126). How can I fix this??

i try'ed down loading again, but still ITunes wont load! it says 'MSVCR80.dll'. And where is my songs had purchesed?? it *****!

Iphone 3.1 upgrade failed, unable to restore my iphone, Apple has no clue !

I never expected that from Apple. Tried upgrading my 3G to 3.1, upgrade failed, started restoring, but restore failed as well giving me error 1002 and USB and itunes logo. Opened ticket with Apple support, they had no clue, referred me to apple store, where they tried to restore it back twice, but in vain. Phone being out of warranty, they gave me no option but to pay $200 bucks to replace with new phone. I DONT deserve this from apple. I am not going accept no for an answer from apple.
This is breaking the trust!

I finally got through to my carrier 3s support and the news is not good. Apparently 3.1 is not backward compatible and will not restore to previous versions. If tomorrow I am not successful at trying to restore the phone to the current 3.1 release on 3's machines, the phone will stay dead and be replaced.
After being an apple customer for just over a month now, I am already sorry for leaving Nokia's faithful service and buying this friggan overcharged toy! Even with 3.0.1 I had sync trouble, sluggish performance and bad reception!
So please, what is the response from Apple as to why their firmware upgrade is bricking so many of their phones? Surely, it can't be just server problems! Anyone?

While doing a non-iTunes upgrade to 8.02 my iPad froze on the apple screen. After hours of waiting I forced a power off. Froze in same place. Tried attaching to iTunes on PC from power off. Freezing in same place. Any ideas?

While doing a non-iTunes upgrade to 8.02 my iPad froze on the apple screen. After hours of waiting I forced a power off. Froze in same place. Tried attaching to iTunes on PC from power off. Freezing in same place. Any ideas on how to get past this so that I can at least run a restore?

I Don't know that recovery mode would work, but did you try it?
If you can't update or restore your iPhone, iPad, or iPod touch
IF that fails, have you considered erasing the device using Find my iPhone in iCloud.com? I'm not sure what good that would do either of the iPad continues to freeze, but if nothing else is working .....

ITunes upgrade fails

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