Itunes & usb logo frozen on screen
The itunes & usb logo is frozen on screen while I was downloading ios5 on my ipad2. Even when I press the home button & the sleep button together the slide to power off does not appear. Please help
If you are seeing the iTunes logo and the cable on the iPad screen but the device is not recognized, look here for help.
http://support.apple.com/kb/TS1538
Similar Messages
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Stuck at itunes/usb logo, help!!!
no longer an at&t customer but iphone asks for a sim card for the restoring process to be finished, so now im stuck at itunes/usb logo with a "no sim card installed" note, any help?
The iPhone 3G requires a SIM card in place when restoring. If what you want to do is use the phone as an iPod Touch, you need to insert the deactated SIM last used with the phone.
http://support.apple.com/kb/HT3406 -
Help! may Ipod touch froze with the itune/usb logo. I tried rebooting and nothing happens
Help
My Ipod touch froze with the itune/usb logo displayed on the device. I tried rebooting and nothing happens, can anyone help me?Try to connect the device in recovery mode using the instructions in this Apple support document and restore the device.
iOS: Unable to update or restore
B-rock -
Earlier today my iPad which was using OS 8.2) kept shutting down every few minutes. I thought it might be some new incompatibility connected with the recent release of OS 8.3,. So, I updated to OS 8.3. It took many attempts and a very long time - over an hour - because the iPad kept shutting down mid-process. Supposedly 8.3 is now installed, but all I get is the Apple logo followed by a screen showing a connection, cursor arrow pointing up-screen to a box reading "iTunes". I cannot get out of that screen to any other screen and can only close by hard shut down, fully powering off (home button + power button). When I restart the device it shows first the Apple logo for a few seconds, then the iTunes connection logo. Nothing else. This has been going on for about three hours now. I am not an iTunes user so I am not sure what to think or what to expect.. Is it maybe something to do with iTunes being updated in the background? 3 hours seems a long time for an update whatever it is. Is anyone else encountering this problem? Does anyone have any suggestions, bearing in mind that I cannot get to the usual opening home screen, so can't get to settings or anything to do a reset. I hope someone can help me with this problem. Many thanks, Glenys2
If it has NEVER been jailbroke, here are some standard repair procedures:
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, read this. -
HELP! Apple logo is frozen on the screen when I tried to recharge phone. I can neither switch on, off, or reset. It's not charging and not synching with iTunes and I also don't know if it's charging.
HELP!!!!!
Thank youOk, this is the story so far! My son originally had a Samsung Genio phone this was with Vodafone. When I got him the iphone he said he wanted to use the number he had with Vodafone. As the iphone was with Orange, I just bought a bog standard sim which I put in the phone to register with Itunes. I got a PAC code from Vodafone to use this number with the new Three Sim. This is in the process of being transferred over from Vodafone to Three. From what you've said so far, it seems that I need also a PAC code from Orange? Have I understood that correctly? If so, what do I do? Wait until the change over completes or do I still need a PAC from Orange and if so how do I tie these numbers together?
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My iPhone 3G has a itune and USB logo on screen,does anyone know how can i reset.
My iPhone 3G has a iTunes and USB logo stuck on screen,how do i reset iPhone .
That is its way of telling you to connect it to your computer, and open iTunes (if it doesn't open automatically).
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Hi, I just tried to update my Iphone 4. Seemed to sync okay and back up the phone. But now my phone is stuck on the Itunes logo with a USB showing. Here is what I have tried:
1. following the support instructions
2. Iphone is not seen by my computer or Itunes
3. Stop/Start Apple mobile device
4 uninstall then reinstall Itunes
5. Iphone will not reboot when I hold down home/off button. Apple logo comes up briefly and then it goes back to Itunes/usb logo
This is my only phone and, well, I am kinda desperate(caregiver and concerned about someone being able to reach me for emergencies)
If anyone has any insight, I would appreciate the help. Otherwise - guess it is Apple or AT&T tomorrow:)Tried tha age old fix of using a different cord and USB slot on the computer and that got things restarted and working. SHeesh.
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My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?
Here are Apple Steps: http://support.apple.com/kb/HT1808
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I was updating my iPhone 4 to 6.1 and it froze. It has an iTunes logo and picture of a usb port on the screen. It gave me the option to restore settings, which I don't want to do. Now the phone is frozen. Any ideas how to get the phone back?
Im sorry to hear that. You need to restore like brad said.
But you can restore from a latest backup from itunes after restore. I hope you had a recent backup made.
Here is a link to help
http://support.apple.com/kb/HT1808 -
iPhone 4 frozen with screen image of usb connector with arrow to iTunes logo. iTunes doesn't recognize my iPhone message says in recovery mode must restore. Try to restore and get - 1 error. What do I do now??
Hi there beee19,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Check USB connections
Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4000, 4005, 4013, 4014, 4016, “invalid response,” and being prompted to restore again after a restore completes.
If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
To narrow down the issue, you can also change up your hardware:
Use another USB cable.
Plug your cable into a different USB port on your computer.
Try a different dock connector (or no dock).
Add (or remove) a USB hub between your device and computer.
Connect your computer directly to your Internet source, with no routers, hubs, or switches.
If you checked your connections and are still seeing the error message, check for hardware issues.
-Griff W. -
My screen on the touch is frozen. the screen shows a usb cable and the itunes logo above it. How can I get it back to the main screen
The screen is telling you to connect the iPod to a computer with iTunes via the USB cable. iTunes should open and give you instructions. If not, open iTunes and retore the iPod via iTunes.
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My phone is not coming on except for the usb cord showing in the screen with an Itunes logo after doing an update that I received on line when putting my phone into the station for the night, I saw that there was an update so I said yes. Then this happen. Could someone please help me here, because I do not want to restore or I will lose everything I have with numbers and music in my library. Please advise and respond to me. I use my phone for work as well and can not get the contacts up or anything except for this itunes and usb showing on the screen.
Thank you,
DianaHi there briana_webb82,
You may find the troubleshooting steps in the article below helpful.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W. -
my ipod touch is showing a usb pointing to the itunes logo on the screen and nothing else. It won't switch on beyond that. Please help!
Sounds like your iPod is in restore mode. Connect it to iTunes. iTunes will pop a little message up saying that your iPod is in restore mode and asking you if you want to restore it, click yes. Your iPod will restore to factory settings and you will be given the chance to restore from a backup. You can do this or set it up as a new iPod.
Here is Apple's page on restoring your iPod.
http://support.apple.com/kb/ht1414
Hope that helps. -
i bought a iphone 3g from market yesterday and the phone is showing a usb an also itunes logo on the screen, the ive tryed restore and update, but once this has finished it gives me erra code (1015) can anybody help me plz
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.
http://support.apple.com/kb/TS3694#error1015. -
I plugged my Ipad3 in order to update the software to version 6.1 but I got an error message and my Ipad is locked now, it's showing the Itunes logo with USB cable on the screen. What should I do now?
You will probably need to restore using Recovery Mode. You can read about it here.
http://support.apple.com/kb/ht4097
Or you can follow these Recovery Mode Instructions
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off iPad: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for iPad to turn off.
If you cannot turn off iPad using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the iPad turns off, release the Sleep/Wake and Home buttons.
While pressing and holding the Home button, reconnect the USB cable to iPad. When you reconnect the USB cable, iPad should power on.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears you can release the Home button.
If necessary, open iTunes. You should see the recovery mode alert that iTunes has detected an iPad in recovery mode.
Use iTunes to restore iPad.
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