ITunes v9 Stops Working Issues - any fixes to try?
Ever since I upgraded to iTunes v9 itunes crashes all the time witht he message that it stopped working error message. This is the 64 bit version as I run windows7 pro 64 bit. I ran windows 7 64bit ultimate RC1 and it did the same thing when I upgraded to v9. Version 8 ran like a champ and never crashed.
I was hoping today's patch fixed things but the first song I tried to pay crashed.
I deleted my entire libray, worked for a little bit it seemed then started crashing again. Deleted the library files, didn't help. Tried stopping Bonjour service that seems to work but itunes complaining on startup all the time is not a real fix. What's wrong with bonjour then....
or it is piossible to roll back to the latest version 8 64 bit and where to get it?
Mack
Hey Mack,
Does QuickTime Player have the same issue?
Try the isolation and troubleshooting tips in this article: http://support.apple.com/kb/TS1717
-Jason
Similar Messages
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"iTunes has stopped working" grrr, any help?
Well this happend last night. i had just gotten a bunch of songs and i was putting them on itunes, everything was fine. i always need to create an ACC version of everything as my music is saved on to an external hard drive (if thats not plugged in iTunes cant find the music, therefor cant play my music.) and then a pop up messege from windows said "iTunes has stopped working" and it didnt give me any other choice but to close the program. i tried a few more times before looseing my paticence and gave up and turned of the laptop. then today i found an album i wanted to put on, i put in the disk worked fine i could listen to the music clicked import CD then came up with the annoying messege again
now i am really annoyed and i just want to get my itunes working, without loosing all my music. any help? thank youi always need to create an ACC version of everything as my music is saved on to an external hard drive (if thats not plugged in iTunes cant find the music, therefor cant play my music.) and then a pop up messege from windows said "iTunes has stopped working" and it didnt give me any other choice but to close the program.
First we need to check your precise version number, Katy. In iTunes, go "Help > About iTunes", and wait for the version number to scroll up from the bottom of the screen.
If it says *iTunes 10.1.0.54,* we need to update you to iTunes 10.1.0.56. The 10.1.0.56 version may not show up for you in Apple Software update, so you'll probably need to get the 10.1.0.56 installer from the Apple Website, as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
Hi my itune on my PC has stopped working and every time i try to reinstall it it doesn't work properly and asks me if i want to totally remove itunes or replace/repair. I choose replace/repair but it just closes immediately and says it was interrupted...does anyone have any clues?
Hi Shawn and Jason,
I have the same problem. One workaround is to clean your disk before running LiveCycledesigner. After you have cleaned up your disk LiveCycleDesigner will start a few times and you can work with it.
It is an Vista problem. LiveCycleDesigner 8.1 which is just released had fixed the problem so you can also download 8.1
greetings Fons -
Apple's Mail 4.5 just stopped working. Any Fix for it, please?
Apple Mail 4.5 just stopped working - no email gets in or out.
Details:
Account is set to get me connected to my gmail address.
When try to send email the wheel for sending spins endlessly with no result.
No incoming emails arrive either.
When I open the same email address directly from Gmail in Web browser all works OK.
Settings of Mail are exactly as recomended.
Did trash the account and tried to re-create again. The Mail gives message that Gmail server is not responding.
Did try to create another account with completely different server - the same result -message that this server is not responding either.This is incorrect because I can open and use Gmail and the other email perfectly well with Firefox browser.
Obviously the problem is with Apple's Mail not able to make connection and operate properly.
I dont have any special firewall setting, etc. All is set properly. A couple if days back Email 4.5 worked ok.
The question is: How to fix this Email 4.5 and make it work again (or I should just get rid of it altogether)?
Thanks for any competent tips, fellow Mac users!Hello
just to esaly confim a plist , file or other problem corruption into your curent account
create just for test a new account ( system pref -> accout panel -> click PLUS button bottom left of window ) , then perform mail setting for your gmail accout let see if that work ?
HTH
Pierre -
HT1349 My Itunes have stopped working. What can I Do?
I am running the current iTunes system, however from the 27 December when ever I sign into the system I get a message that the iTunes has stopped working.
Any suggestions on how I could fix this problem. Thanks
Labrooewhy are you posting this in the iPhone forum?
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When I open ITunes, I get a message that "iTunes has stopped working". I have tried reinstalling iTunes, creating a new user file, changing the startup programs in accordance with articles in iTunes troubleshooting, but am having no success in getting iTunes to stay open. Any fixes for this problem?
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I have received window error message "iTunes has stopped working" everytime I plug my classic ipod to the laptop which running window 7. iTunes was working fine with the same ipod, but starts to receive the error msg. after the second plug to update the music files this morning. All the music files were removed from the ipod. Any idea what might cause the problem and how to get it fixed? thanks!
Thanks! i finished to run Check your iPod with Diagnostics Mode. here is results:
Retract:15
Reallocs: 0
Pending Sectors:0
Poweron Hours:556
Start/Stop:5071
Right now, i am runing Check iPod hard-drive for errors and will let you know if it gets ipod fixed or not -
While syncing my I phone it gets to step six "optimizing " and gets almost to the end and I get a message that itunes has stopped working and has to close. It get to like 1074 of 1138 items to optimize when iTunes quits. Any suggestions on how to fix this?
Same problem here! Moreover, for some reason, the pictures in my iPhone 3GS somehow have been divided into 2 folders, Photos and Medialibrary. And when I open iPhone as a folder through the explorer I can see only the Photos folder, but cannot see the Medialibrary folder which stores the photos taken before updating/upgrading the iPhone and getting separated folders!!! What the hack with all of this?!!! When I connect iPhone to PC it automatically opens iTunes and starts syncronizing it, but at the process of OPTIMIZING the photos (and according to the number of photos it shows, I see that it tries to syncronize that invisible Medialibrary folder) the process suddenly stops and error message pops out Tried the sync test, tried the button DEBUG in that pop out message, but NOTHING HELPS!!! Also, when I open the Medialibrary in my iPhone, the screen get sblack all through scrolling it down, only the video clips are shown there... >.<
So, could you, apple developers, please, explain WHAT THIS PROBLEM IS ABOUT?!!!!!! FIX IT! I am getting ****** of to spend hours at the computer and reading those lame advises which do not help at all! I have my own things to do except reading your support websites. And I payed for the product ready to use, but not a halfproduct which problems should further be solved somehow by users.. -
Here is a copy of the windows vista error report.
Product
iTunes
Problem
Stopped working
Date
4/19/2014 9:38 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.5.5
Application Timestamp: 53073d6a
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062086
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Extra information about the problem
Bucket ID: 95851104
I would appreciate any suggestions or ideas of where else to look for advice. Thanks!Hey jcaqualung,
Thanks for the question. I understand that you are experiencing issues with iTunes on your Windows Vista machine. The following resource may provide a solution. I would also recommend installing iTunes on the internal hard drive of your computer, as opposed to the external drive.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
User issue-- "itunes has stopped working"
This week I have been unable to access iTunes, instead receiving the following error message: "iTunes has stopped working."
I have reviewed earlier discussions, especially this recent one:
http://discussions.apple.com/thread.jspa?threadID=1464059&tstart=15
I have tried most of the suggestions, but I have run into a few roadblocks that I wanted to see if I could get some help with. But before all of that, I wanted to note that I created a new user account and was able to access iTunes that way. Unfortunately, however, this is not a good long term solution. I would like to try to resolve whatever issue exists with my user account.
With respect to the potential solutions identified in the earlier post:
*“Completely Remove iTunes and Quicktime”*
#17—no such files existed in my windows\\system32 folder.
*“Empty your Temp directory and restart”*
I got the following error message :The action cannot be completed because the folder is open in another program. Close the folder and try again. I thought that I had closed all of the applications.
*“Clean Up iTunes installer files on the computer”*
When you click on the link under this suggestion, you get a warning from Windows not to use this utility with 2007 Office system products, which are what I have.
*“Download Quicktime Standalone Installer”*
I have no interest in Quicktime and only have it because it is apparently bundled with iTunes. Still, I tried this and it did not fix the problem. (BTW, Quicktime still works fine.)
*“Disable other conflicting software”*
I used MSCONFIG to try to troubleshoot conflicts. First, the instructions in article 305415 indicate that the following two items will be under the "startup" tab: "iTunesHelper" and "qttask." These were not listed. Second, when I clicked the "services" tab and selected "hide all microsoft services," there were 25 items still listed, which seems not right to me. I did not proceed here because I was concerned about causing some disaster.
If anyone has any insight here and would be willing to share it, I would greatly appreciate it!
PS--is there a way to copy and paste the list of startup programs so that I can print them and review them one by one? Thanks!+But before all of that, I wanted to note that I created a new user account and was able to access iTunes that way.+
Up until now you've been working through techniques for troubleshooting System-wide problems. But that fact you relate about the user accounts indicates that you've got a user-account-specific problem, and the troubleshooting techniques are different for those.
In your normal user account, try the techniques listed under "User-specific Troubleshooting" in the following document:
iTunes for Windows Vista: Troubleshooting unexpected quits, freezes, or launch issues -
I use windows vista and I have upgraded my itunes. Now when I open it, it gives me a message saying "itunes has stopped working" and then gives me a message saying it will notify me for a solution. What can I do to fix this so it can open and not give me any more problems???
First you can try;
Try restarting PC and run itunes again!
If error again than perform clean instal of itunes (uninstal first and than instal again)! -
Everytime I open up Itunes I can listen to my music, but once I connect it to my IPod, it says "ITunes has stopped working" and then ITunes ***** down. How do I fix this problem?
Hi The Funkster,
The resource below will provide some initial troubleshooting for the issue you are having uploading songs and artwork to iTunes Match.
How to troubleshoot iTunes Match - Apple Support
http://support.apple.com/en-us/TS4054
I hope this information helps ....
- Judy -
I can not get my iTunes 10.3 on my Windows 7 32 bit PC. As soon as I click on a song in my library a message comes up telling me that iTunes has stopped working. How do I fix this?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes), then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
tt2 -
when connecting to the itunes store i get a mess: (itunes has stopped working) all i can do is close the peogram. i was on the phoine with apple today over 2 hrs still cant fix it. unistalled it 3x and in the proper order. reset all internet connection to default setting, turned off virus programs ect. Even the tech at apple by remote access couldnt fix it. use microsoft fix it also no good....\
I am having the same problem now also. It happened after I updated my version. I have NEVER had this problem before as a windows user and have had iTunes for 5 years. So, I would have to say it is an Apple problem. I have not changed anything on my computer. I still have Internet Explorer and I have not even updated windows. The only thing I updated was iTunes. Now, I am not getting any response from Apple and if you call you have to pay for support. What a joke. An iPod costs $400 you would think that after paying that much you would at least get some type of help. This will now be the last time I ever by anything apple.
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everytime I try to launch the iTunes store I get a message that iTunes has stopped working and that windows is searchning for a solution to the problem, but nothing gets fixed
Hello mcgivnma,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario
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