Itunes video appears to be playing, but no picture no sound

Help...new to Mac.  Just purchased this from a friend who didn't use it for anything but business.  Macbook Air.   Loaded iTunes, Authorized the computer on my account.  Then tried to watch videos in itunes.  It launhes to a widescreen view which is grey where the picture should be....no video or sounds.  But when you move the cursor to the area to press play of pause or other actions...it shows it as playing.  When I click on the chapter area, it shows the pictures of the chapters as it should.  Though clicking on them does not bring video to the main screeen.
Any help would be greatly appreciated.

Have the same problem. I have a 30gb Video Ipod. Was lying in bed listening, started changing songs, next thing I know it is no longer playing. Everything appears normal, makes clicking sound, you can change the volume and the white noise gets louder but no sound. Hooked up to many earphones as well as a fm transmitter, same thing. Tried resetting didn't work. I let the battery run out, than I hooked it up to my computer and fully charged it. Music played through itunes. Disconnected from my computer and it actually played. The next day I tried playing it again, and no longer worked. Haven't been able to get it to work since. Tried erasing all the music and resetting to normal factory settings, didn't work. Any help would be great!.

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