ITunes video crash with Windows Vista

Does any one know an alternative to playing movies/tv shows purchased through iTunes on Quicktime? Quicktime crashes Vista right now, but is embedded with iTunes. Any was to play the media on something else?
AMD Athlon 64 X2 Dual Core Processor 3800+ 2.01 GHz w/ 2Gigs RAM Windows Vista 80 Gig Video iPod

I have the nVidia nForce controller mentioned in the knowledge base article in my new laptop...and of course I'm having that issue. HP wasn't able to resolve the issue, but they did say that they had reports of that issue on an Intel based SATA controllers also. I haven't tried external hard drives yet, but CD's, USB keys, etc. (basically anything that isn't an SATA hardrive) all seem to work fine so you may just want to find an external something large enough for your video files and put them there till someone figures out what's happening. It's somewhat annoying as it means one more thing to carry around if your portable like I am, but the iTunes library doesn't care where the file is so long as it knows where to look for it and it could be worse. As an example, I haven't taken my own advise and I'm using a 1GB USB key for 1hr TV show episodes that average 503MB...you do the math on that one.

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Itunes video crashes in Windows Vista?

This is the error I'm getting after I uninstalled both itunes & quicktime. I also ran "Fix It" from Microsoft then reinstalled itunes, then quicktime.
Problem Event Name:   APPCRASH
Application Name:         iTunes.exe
Application Version:     10.7.0.21
Application Timestamp:              504d85d9
Fault Module Name:    QuickTime.qts
Fault Module Version: 7.72.80.56
Fault Module Timestamp:          4f8f8aa7
Exception Code:             c0000005
Exception Offset:           00880bda
OS Version:      6.0.6002.2.2.0.768.3
Locale ID:           1033
Additional Information 1:           fd00
Additional Information 2:           ea6f5fe8924aaa756324d57f87834160
Additional Information 3:           fd00
Additional Information 4:           ea6f5fe8924aaa756324d57f87834160
==================================================
This is what I get running the itunes diagnostics:
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
GATEWA GM5442
iTunes 10.7.0.21
QuickTime 7.7.2
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0023AFE402BD5050
Current user is not an administrator.
The current local date and time is 2012-10-05 13:38:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Intel Corporation, Intel(R) 82945G Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
The drive M: YMAX magicJack Rev 3.00 is a USB 1 device.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {C9680E5C-592D-4BE1-9C83-00DEECE56E38}
Description:        Intel(R) PRO/100 VE Network Connection
IP Address:         192.168.1.2
Subnet Mask:    255.255.255.0
Default Gateway:            192.168.1.1
DHCP Enabled: Yes
DHCP Server:     192.168.1.1
Lease Obtained:               Fri Oct 05 11:28:53 2012
Lease Expires:   Sat Oct 06 11:28:53 2012
DNS Servers:      207.192.234.7
                                8.8.8.8
Active Connection:          LAN Connection
Connected:        Yes
Online:                 Yes
Using Modem: No
Using LAN:          Yes
Using Proxy:       No
Firewall Information (my note: I'm running Norton 360 firewall/suite)
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2012-10-05 13:38:06.
**** Device Connectivity Tests ****
iPodService 10.7.0.21 is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel(R) 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.

By "unchecking" the 3D option in Quicktime I now can view my videos.
However, I did this after following the instructions exactly in article HT1923, which took me about an hour to do. I've been trouble shooting this problem all afternoon. It seems to me that Apple should have Quicktime load without the 3D option and then notify the viewer that if they want to view a movie in 3D they should select that option. By the way when I last checked very few video cards will support bluray let alone 3D.
On a side note, you U seen any of the production of the hobbit movie? Can't wait to see it with my 3 grandsons.
Thanks again!

Video Chat with Windows Vista User

I am trying to chat with my friend who is using a PC with Windows Vista. I am using iChat and she is using AIM. But the video is not working. The error keeps saying that either she has declined my invitation but in fact she accepted it. What do each of us need to do to get this to work?

Hi,
AIM is currently posting this Info about AIM 6.5 which is the only version currently available for Vista.
Having said that about 30% of those who post about AIM here say it works but it does need allowing through the Firewall as an Exception as Steve has linked you to.
Web Based Alternative MeBeam
9:34 PM Thursday; March 13, 2008

Itunes 8 - issues with Windows Vista

I have recently bought a new laptop with windows vista home basic. Downloaded Itunes 8 and installed it ok, but when i go to start itunes, it starts in a minimised screen and I can't see the any of the buttons along the top (file, edit etc..). When the screen is maximised, the appearance is ok. But there is a problem with language in the play-lists - the playlist titles are in another language (Looks like Swedish or Finnish).
I've checked all the language settings in itunes and in the operating system too and they are all set to English. Has anyone come accross this problem before? Is this a known issue with Itunes/Vista?

I am having the same problem regarding the playlist languages, as well as other aspects. For example, my library name under preferences is not in English. Have you resolved the issue? I have checked all of my itunes and computer language settings and they are all set to English. I even changed my computer settings from Canada to US so that they are all the same.

Video chatting with windows vista

is it possible to video chat with window or windows vista? whenever i try t chat with someone who also has a camera it says communication error. does anyone have any answers or advice?

Hi,
They need to be using AIM 6.1
They need to allow the app through the Vista Firewall ( I presume this is similar to the XP one as no-one is saying different)
They have to navigate to the app called AIM6.exe rather than just AIM as the instructions say (was written for AIm 5.9)
10:13 PM Friday; August 24, 2007

Help installing itunes on laptop with Windows Vista.

I have a laptop with Windows Vista. I've tried to download iTunes but I keep getting a message that says "There is a problem with this Windows Installer package. A program required for his install to complete could not be run. Contact your support personel or package vendor." I read a thread that suggested removing all Apple components then restarting. I was unable to remove Apple Software Update. All other components were removed fine. Someone please help. Thanks.

This forum is for troublshooting compatibility issues between Macs and Windows, not iTunes.
Please post your question in the iTunes discussions:
http://discussions.apple.com/category.jspa?categoryID=150

When installing itunes on PC with Windows Vista, the itunes program "took over" all of my desktop icons.

When installing itunes of my PC with Windows Vista, the itunes program "took over" all of my desktop icons. How can I install it so it doesn't do that? Thanks!

You can force Vista to rebuild the desktop icons by changing your monitor's color depth momentarily. In the display properties, change to 16-bit color. Then change back to 32-bit.

Itunes keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!!

After new Itunes update ... it keeps crashing with Windows 8.1 and doesn't recognize my iphone or ipad to syn. Frustrated!!! I have unninstalled it .. installed it, but nothing happens. I even loaded an earlier itunes version, it worked without crashing, but it still did not recognize iphone or ipad.

Do you get an error message when you try to launch iTunes? If so, what does it say? (Precise text, please.)

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Downloaded latest iTunes to laptop running Windows Vista... After install, the program won't launch. You get an error message stating iTunes is shutting down and then get a Windows error message.

and the error messages would be....

ITunes / Quicktime Video Problems With Windows VISTA

I took up Windows Vista as soon as it was available and initially had no problems with iTunes. Then later, video clips (those purchased from iTunes and those I had converted myself) started stuttering / freezing and eventually crashing iTunes and finally I lost audio as well.
Ayyway to cut a long story short, I have uninstalled / re-installed Vista now about eight times for problems with installing drivers for USB devices (I've finally solved all these problems). After the last install the first program I installed was iTunes, tried video and it worked flawlessly. Then, each time I added a hardware device or program I would restart Vista and retry iTunes video.
The first item I added was a USB thumb drive (as I had on all previous occasions to take advantage of Vista's 'Ready Boost'). The thumb drive is a 'Sony 2GB micro vault tiny', and meets the transfer speed requirements for 'Ready Boost', as soon as I had set the drive up for 'Ready Boost' I started having the same problems with iTunes video and Quicktime.
Removed the thumb drive, restarted iTunes and had flawless video playback again. Have tried this over and over with the same result.
So my question is, has anyone else had video playback problems with iTunes / Vista and found similar problems. Trying to tie down whether this is a compatability problem with 'Ready Boost' or the thumb drive used. I have also tried a Sandisk Titanium 2GB with the same result.
I am not sure exactly how 'Ready Boost' works, I thought it added memory that was used to cache page files to the thumb drive instead of to the HDD making a faster seek /access time? Which should make things faster. Another article I read today was talking about 'Ready Boost' being an affordable extension to RAM, in this case I could understand the problem as I would think the access to a USB 2.0 thumbdrive would be slower than that to RAM.
Any help appreciated, but I guess my bottom line is anytime I want to watch video on iTunes, I just pull the USB thumb drive .
PC Pentium 4 Other OS Windows Vista Home Premium

I have the same stuttering video issues with iTunes and Vista. While I have used a thumb drive to transfer files (not Sony) I have not yet messed with Ready boost. I have seen several others complain about the video problem, perhaps they will chime in as well. Unfortunately, your solution doesn't work for me. I pretty much ignore iTunes, waiting for the next version (only god knows when it will be released).
I do have an external firewire drive connected, I'll disconnect later today and see if that has any affect.

Ipod nano 4gb and ipod video 80g with windows vista

hello! i've been trying (rather unsuccessfully) to sync the ipod nano to my laptop which has windows vista OS. i have the latest itunes 7.2 (just updated today from 7.1) and i always get the "found new hardware" pop-up everytime i plug the ipod nano via usb port. i also did the 5r's, but still the computer cannot and will not detect any software. i even downloaded the softwareupdater28-06-2006.exe but it will not run because it's superseded by itunes 7. my friend has an ipod video 80gb and i tried connecting it too, same thing popped up. both ipods do not show in "my computer" so i cannot even backup my songs! ah well. i just need to get the driver for the ipod i suppose. please help, any suggestions will be greatly appreciated.

i have been having the same problem. My laptop was upgrade to windows vista and worked perfectly fine with my ipod and with others which had previously been used with the computer when it was running XP. My IPOD unfortunately crashed and need to be replaced. I brought it back to the laptop and connected it. it was not recognised but the others still are!
I have been looking on the internet and you are the only other i can find who is suffering this problem. i have looked in device manager and the new ipod is recognised as a 'other device', whereas the ipod that still works is classed as a 'portable device'. i have looked at the drivers and tried to install them by copying the drivers on the original ipod, but have not succeded. Since updating itunes to 7.2 i have been getting a 'do not disconnect' message on the ipod but it still does not appear in the sources list in itunes.
I have tried everything and am about to give up please HELP!
Someone somewhere must know a way around this........ as the London apple store "has never heard of this problem"
Windows Vista Ipod Nano 2G

ITunes 12 incompatible with Windows Vista Data Execution Prevention

I just did a clean install of iTunes 12.0.1 after removing 11.4 and other components as described in Troubleshooting issues with iTunes for Windows updates. I'm running Vista Home Premium 32-bit SP2 with 3 GB RAM. Soon after closing the iTunes GUI, I get a Data Execution Prevention notification:
I have already tested with every DEP setting except AlwaysOff, which would globally disable an important Windows security feature and is therefore not to be recommended. The problem is apparently a Buffer Overflow Exception. Here are the details from one instance:
Product
iTunes
Problem
Stopped working
Date
10/16/2014 7:37 PM
Status
Report Sent
Problem signature
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 12.0.1.26
Application Timestamp: 543e558b
Fault Module Name: StackHash_d697
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 105059cc
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: d697
Additional Information 2: 2bd40df4cf0a606a4574668730104c34
Additional Information 3: d700
Additional Information 4: cb2d139a5bee9dfc5c0d03df08159e62
Extra information about the problem
Bucket ID: 50
This is actually not a new problem. As an experienced user of 32-bit Vista, I would have to say that the last compatible iTunes version was 11.1.5. See also Windows Vista problem reports after latest Itunes 11.2 update.

I have been getting a "Vista Data Execution Prevention" error message whenever I closed iTunes for months now, and after reading through a few forums, I have found a solution that works. Long story short:
1) Start iTunes
2) Open the Windows Task Manager
3) Go to the "Proccess" Tab
4) Find "AppleMobileDeviceHelper.exe *32" and right click on it.
5) Select "Properties" from the drop down menu
6) Go to the "Compatibility" Tab
7) Check the Box next to "Run this program in compatibility mode for:"
8) If "Windows XP (Service Pack 2)" is not in the field below, click on the down arrow and select said option.
9) Click on "OK" to close the window.
10) Close the iTunes application
11) Reopen the iTunes application
12) Close the iTunes application again.
At this point you should not see anymore "Vista Data Execution Prevention" error messages when you close iTunes!
P.S. If you want to go back and de-select running "AppleMobileDeviceHelper.exe *32" in Windows XP Compatibility mode, you can. Though this part is totally optional. The next time you close iTunes, you will get one last "Vista Data Execution Prevention" error message, but don't worry, it will be the last one. Try opening iTunes again and then closing it, and TaDa, no more error messages. I don't know why running AppleMobileDeviceHelper.exe *32 in compatibility mode JUST ONCE solves the problem, but it worked for me.
Happy new year \o/

ITune reinstall issue with Windows Vista

Because of a malware issue I was recently forced to remove, among all the others, my iTunes program from my computer (Dell Studio 1535 using Windows Vista Home Premium Service [OEM] Pack 2). A few days ago I went to the Apple site and downloaded the iTune64 setup application. When I click on the app it starts to install properly but all of a sudden I receive a popup saying: “The Windows Installer Service could not be accessed. This canoccur if you are running Windows in safe node, or if the Windows Installer isnot correctly installed. Contact your support personnel for assistance.” I am not running this setup in "Safe Mode." After numerous internet searches, fix attempts and discussions with individuals in India I’m still having this issue. Could anyone offer any suggestions? BTW, this WILL be the LAST Windows base computer I will EVER own. In the meantime, I need my iTunes back.

Hi,
Apple has released the 2.2 driver update for BootCamp.
http://support.apple.com/kb/DL967
It should address the difficulties with the 24" iMac.
regards
Stefan

Itunes keeps crashing with windows 7

iTunes 7 keeps crashing on windows 7. please help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Itunes Videos freezing with windows 7!

I just got a brand new dell studio last week; i installed itunes 9 with the 64bit and for the first few days it worked just fine and now I will be watching a movie on itunes and my computer will freeze and go black, requiring me to do a manual shut down because i can no longer move my cursor or click anything. I've heard other problems with windows 7 and itunes. When i insert a regular DVD into windows media it works just fine. So far my computer only freezes with my itunes videos but who knows next week it could be my music too!
HELP!

I had the same issue for windows 7. Right click on the iTunes setup file and run as administrator, it works.

ITunes video crash with Windows Vista

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