Itunes videos will not play on Itouch-- HELP!! (please)

I recently purchased an Itouch, (& I love it!!-for the most part) I just have one issue... none of the videos I purchased in the Itunes store will play on it! They will transfer without issue, but when I try to play it on my Itouch I get this message: "This movie could not be played". So my tv shows, music videos, AND movies will not play! (note: all were purchased/ downloaded from the itunes store). [They will play on my old Ipod mini tho...)
I have spent two days perusing Apple support and all over the internet looking for a fix... nothing is working. I have the latest edition of itunes and everything. I have reset my Itouch, taken everything off and put it back on. I have un-installed and re-installed itunes... I have also done all of the trouble shooting steps... like the downloading of the sample video...
One message board told me that I could go to Advanced> Create Iphone or Itouch version & that should do the trick... nope. It's not even an option for me... and since I don't have QuickTime PRO it won't let me convert and export my videos either.
I am rather distressed about this, so I really hope you can help me.
Thanks!

Lesley W wrote:
It won't come up as an option for me either and I have an Ipod Classic, so it doesn't even seem to be one type of Ipod. It's driving me loopy!
I don't understand what your iPod model has to do with your version of iTunes...
... this option is in the iTunes' Advanced menu... if you have the latest version of iTunes installed, it would be right there... only grayed out if you don't have a video file selected.

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