ITunes wants to charge me for a show I bought a season pass for
Back in September, before the show even started, I bought a season pass for the TV show "Total Drama All Stars". For the first 3 episodes, I was sent an email once they were available, and was then easily able to download the episode within minutes. However, I'm currently experiencing an issue with episode 4. Generally, the show airs on TV on Tuesday nights, then shows up on iTunes at 3 AM the next morning. However, when I woke up at 8 AM this morning, I didn't have an email, so I went to check the iTunes store myself. Episode 4 is available, but the store wants to charge me $1.99 for it, even though the season pass already says "purchased". I can still redownload the first three episodes, but I'd have to pay again for the fourth.
How do I report this and get the episode I already paid for? The only report link I could find required me to buy the episode and then request a credit, which I'd rather not do. I paid my 20 bucks for this show a month ago, and even if the cost is minimal, it's still not fair to charge me again to fix a mistake I didn't make.
Ringtones are a ONE-TIME download. If you didn't transfer them to your iTunes library so that you could sync them back to your phone, you will have to re-purchase them.
Similar Messages
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Hi, I've purchased a few films from itunes (and they are listed as Purchased in my account), but I can't find them on my computer or my itunes account, and itunes wants me to pay for them again. How do I get around this? I've tried all the suggestions, and it's hugely frustrating.
If you are in the UK, and the film studio allows re-downloading, and you are signed in with the same account that you bought them with, then they might show under the Purchased link under Quinklinks on the right-hand side of the iTunes store home page for re-downloading - if they don't show then check to see if they are hidden (hiding and unhiding).
But you should be keeping and maintaining your own backup of your downloads and noy rely on being able to re-download any item as they are occasionally removed from the store by the content provider (film studio, tv company, record company etc). -
None of the above have worked. Ipad completely bricked. This began when merely updating IOS software as instructed. Now Apple want to charge me for using their crappy software as directed. Surely this is not only immoral but potentially illegal.
Read: iPad Troubleshooting Assistant
That procedure eventually leads you to the need to restore it.
Make sure you are following the instructions in this procedure to the letter. Here they are, with emphasis on some easily overlooked requirements:
Disconnect the USB cable from the iPad, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release only the Sleep/Wake button.
Continue pressing and holding the Home button while you reconnect the USB cable to the device. The device should turn on.Note: If you see the "low battery" screen, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again.
Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears (iTunes icon and USB connector) release the Home button.
If necessary, open iTunes. You should see the "recovery mode" alert ("iTunes has detected a phone in recovery mode").
Use iTunes to restore the device.
If you do not see the "Connect to iTunes" screen, try these steps again. Be patient since it sometimes takes several of these attempts before you are successful.
If you see the "Connect to iTunes" screen but the device does not appear in iTunes, see this article and its related links.
Select the iPad in iTunes and choose "restore from backup". This assumes you have a backup. If you do not, you will have to download all your purchased iTunes content again. You do not have to pay for anything you already purchased.
If you still can't get it to work, you have done all you can and only Apple will be able to help. -
for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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Last summer I bought a music album from iTunes. I've already transferred all my purchases from my units, but somehow iTunes wants me to pay for the same album again. When I try to add it to my wish list it simply tells me that I've already bought that item.
And I've already tried to search for downloadable purchases.
So fact is established, I've purchased this album before but iTunes does not recognize it.
What to do?Hey sorry for the late response but I've been out of town. I can copy and paste the email responses if necessary or desired, and if it's fixed already this is a moot point anyway, but basically they kept asking me for the order numbers for the two songs I already bought from the specific album I was trying to complete, which I eventually gave them - along with telling them multiple times that the Complete My Album feature wasn't working for ANY album. They gave me two free song codes to compensate me for the two songs I bought, and then told me to go and buy the album at full price, but the ENTIRE TIME they COMPLETELY ignored that I was telling them that this wasn't an issue with one album but was a larger, seemingly systematic issue that other people were experiencing. Even after I got the song codes I emailed them back and said AGAIN that this wasn't an isolated feature, and they just sent me the link to the apple Feedback page (http://www.apple.com/feedback/itunesapp.html) and told me to submit my complaint there. So, technically, my issue was never really "resolved," in that they never fixed the Complete My Album feature that I am aware of - or even acknowledged that anything needed fixing, but I haven't tested it since Sunday.
If it's working for you, then hopefully they fixed it! I've noticed they've updated to 10.4.1, but the notes don't indicate they're fixing anything about the Complete My Album feature, so I don't know. -
HT201269 Now that I updated my phone the App Store wants to charge me for all the free apps
Now that I updated my 4s I can't use the App Store it what's to charge me for all the apps I tunes wants to charge me for stuff I allready bout
If you're using the same AppleID you originally used to buy these apps, it won't be charging you to re-download them.
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My iTunes Match automatically charged me for a second year when the first year finished. In spite of that, I have lost all of my playlists on my iPhone. How can I get them back?
Hi,
No need to post three times!
Is iTunes Match still turned on on your iPhone? If not, you need to turn it back on.
If it is still on, go to settings, music app and turn off match- sign out of iTunes Store. Reboot iPhone, sign back into iTunes and turn on match. Poem music app. Does this help?
jim -
HT4463 i cannot download mountain lion even though my itunes account has charged me for it
i cannot download OS X mountain lion even though my itunes account has charged me for it, the download keeps dropping off and will not resume at point of drop off and starts all over again but will not complete, got to over three quarters thru the 4 plus GB download,
A trick another user stumbled on this morning was to create another user account on the Mac, a standard user account, and from that account use the AppleID, and password to login to the Mac App Store and then download ML with the redemption code...after a frustrating several hours of trying unsuccessfully that little trick worked.
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I have bought a Season pass for The Big Bang Theory. I have downloaded alle recent Epiodes without any Problems. But now... i can't download the latest Version for free. Itunes doesn't recognize my Season pass and let's me buy it again. Whats going? Do I miss something?
Best regards,
MicheleContact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I bought a season pass for a TV series on my MAC. It shows up on my Apple TV but isI not loaded. I had to download on my MAC the wait again to download on the Apple TV. Is this really how it is done? It is very time consuming. What am I doing wrong?
If you downloaded it to your Mac you don't watch it on your ATV unless you are using home sharing. Otherwise, you can stream it from your ATV directly from the store... which means you somewhat download it twice.
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I bought the season pass to Suits Season 4, got charged, but it is not in my purchased tv series. I've tried for 3 days to access it from my Apple TV, and it is not there. How can I access it.
Have you failed to maintain a backup copy?
Download previous purchases from the iTunes Store - Support - Apple -
Just bought a season pass to a tv show...but it doesn't work?! Only 30s preview loads??
Just bought a season pass to "Breaking Bad- Season 1"...but it doesn't work?! Only 30s preview loads??
I only managed to watch episode 1 and then downloded episode 2, but it only shows 30 seconds of it. Please help!Hi Bell_li82,
Welcome to the Support Communities!
The articles below may be able to help you with this issue.
Click on the links to see more details and screenshots.
iTunes Store: Download options when purchasing TV seasons, Season Passes, Multi-Passes, movie bundles, music box sets, or individual movies or TV episodes
http://support.apple.com/kb/HT5731
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Cheers,
- Judy -
I bought a season pass now its saying i have to pay for the latest episode. What went wrong?
As I said in the topic i bought a season pass of The Flash and i have to pay for the latest episode. I bought three other season passes and thought if it were going to do the same for those as well.
How can i fix this?Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have an Iphone 5c and it has an IOS 7.1.2 where I have just purchased a season pass for homeland and although I received and emai confirmation my purchase its not in my itunes purchased or downloads. I finally found it in the Videos App and are now trying to airplay it on my Apple TV MD199LL/A but although my iphone give me the option to airplay it , it just won't stream.
Is there a solution to view my episoded in my tv streaming through my apple tv.Hello there rmera,
It sounds like you have the option to use Airplay on your phone but your Apple TV doesn't seem to be picking it up. I would start by restarting the device and testing it again:
Restart your Apple TV by selecting Settings > General > Restart.
Apple TV: How to restart your Apple TV
http://support.apple.com/kb/HT3180
If that does not resolve the issue, I would next use the following article to help resolve the issue:
Verify that your iOS device's software is up to date.
Verify your Apple TV's software is up to date.
Verify that your iOS device has Wi-Fi turned on. Enable Wi-Fi on your iOS device by going to Settings > Wi-Fi.
All AirPlay-enabled devices must be connected to the same Wi-Fi network.
Some Wi-Fi network configurations offer a Guest Network. On your Apple TV, go to Settings > General >Network and ensure that you're connecting to the same Wi-Fi network on your iOS device. On your iOS device, tap Setting > Wi-Fi and confirm that this matches your Apple TV.
Ensure that other devices are not trying to stream to the same Apple TV at the same time.
Ensure that your Wi-Fi router is set up with the recommended settings for the best performance.
Certain external devices, such as microwave ovens and baby monitors, may interfere with a Wi-Fi network. Try moving or disabling these devices.
If possible, try to locate your Wi-Fi router in the same room as your iOS device and Apple TV.
If your wireless and wired networks are the same, try connecting your Apple TV to the router via Ethernet instead of Wi-Fi.
If the Wi-Fi router has an external antenna, check to see that is it connected properly and in good condition.
Use the Wi-Fi network troubleshooting guide to resolve interference and other issues.
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Thank you for using Apple Support Communities.
Cheers,
Sterling -
I bought a season pass, but iTunes says I still have to pay for a specific episode
I purchased the season pass for Big Bang Theory, Season 7 a while ago, and up until now, I haven't had any issues. However, when I went to download the latest episode that came out last night, it only has the option to purchase the episode. I tryed going through the purchases menu in the store, and every episode except this one came up as already bought. I cannot use iCloud download either.
First go to your iTunes menu, STORE, login with your AppleID (if you have not done so), then Authorise your computer under the same STORE menu
Now , go to iTunes store and select "Purchased" from the Quick Links side bar on the top right window. Go through all the tabs to download again for free.
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