..iTunes weekly report not received

Did everyone else receive their weekly iTunes report... we normally receive ours on Monday... last week we received it on Tuesday... it is Tuesday night... some folks are screaming at me for download numbers... but, so far, no report. If no one else has received their report yet, I won't worry.

Hey Duncan... sorry for the very slow response... yes, I did receive the weekly report... it always arrives on Mondays... i think i received it once on a Tuesday... and this was I think... on a thursday... so 99% of the time it is on Mondays... anyway... i see in the new admin manual release... we can check on stats everyday... so I need to figure out how to do that... and I am really excited about implementing a search on the ETSU iTunes site... so i need to get reading about a bunch of stuff in the new admin manual... thanks!!!

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Itunes gift card not received

I bought an itunes gift card for me thru my iphone but I have not received my redeem number

no worries, I found the certification number in my own account. Still really strange that the email was not immedicately sent to the designated recipient. I might just have to purchase iTunes cards through retail stores.

Customers have reported not receiving our email campaigns

We have had customers report that they have not been receiving our email campaigns sent through ABC. We know their email addresses are correct and they appear to be sending out to every email on the list. We have also had reports that in some cases our emails have been sent straight to the spam folder.
We were wondering if this was a known issue with ABC, since there isn't anything wrong on our end, and if there is anything that can be done to fix it.
Thanks in advance for your assistance!

Hi justinVortex,
Please file a ticket with our support team from the Admin of the site -> Help & Support - > Create a ticket.
Please make sure to specify which site, campaign and users this has been happening for.
If you already have a ticket opened, please let me know the ticket number here and I'll chase it further with the support team.
Thanks,
Florin

HT1849 I recently purchased an album on itunes, but did not receive all tracks

I bought an EP version of the fukk album prior to purchasing the full album, both of which had the same track. Shouldn't I have gotten that same track twice in my library under different albums? That is not currently the case.
Instead I 'm missing track one on an album I just purchased. Please advise...

Actually I'm missing track 2 and 5 of the new Phantogram album (pretty great album btw) so I can't listen to the album in it's entirety without "creating" an album playlist...I shouldn't have to do that.
Also, it should be mentioned that this album was purchased before the entire album was available (pre-purchased allowed for one track at the time and then full download upon availability)

ITunes U reports contain no data: PSM public site

For over two months, since the Queens College public site went live on PSM, the iTunes U reports we receive have contained no data. Is any other public site on PSM having this issue? we have not been able to get a response to our inquiries regarding this matter.
SteveL
CUNY

Are you seeing blank data in a report with "iTPSM: Usage report for yoursitename-dz year-month-day" as the subject line? iTunes U Public Site Manager weekly reports will have start with ITSPM instead of iTunes U and include -dz in the site name. This thread has further information - http://discussions.apple.com/thread.jspa?messageID=13000515&#13000515
-Thanks

Not receive the redeem code

I buy itunes Giftcard 30$ by Email (
Ordered on Mar 01, 2014 )
just receive confirm, order Email but not receive the code, how long to receive the redeem code Email? why it's long time but while shop cut the amount so quickly??

Hi Pentatonica,
Thanks for visiting Apple Support Communities.
If your iTunes Gift was not received, first try to re-send it using the method in this article:
Resend iTunes Gifts
http://support.apple.com/kb/ht1541
Best,
Jeremy

Not receiving weekly reports anymore

We used to receive two usage reports, one for our private site, one for our public site, each week. We have NOT received any usage reports since the week of 7/20/2011. How can I request those "lost" reports?

Apologies. This was a problem with the mail client on our server and the "lost" reports have been recovered.

How do I start getting weekly iTunes U report?

I've read in the iTunes U administrators' guide (pgs. 92-93) about a weekly report that is emailed detailing user interaction with iTunes U content.
My organization has an iTunes U site that originated many years ago. I am now the one charged with overseeing our multimedia offerings. How do I go about contacting Apple and getting the "owner" information updated so that I can begin receiving these weekly reports? Any suggestions?

If you are referring to your Private iTunes U site not converted to the iTunes U Public Site Manager, then weekly reports are emailed to the site Administrator email address. Public iTunes U sites I beleive are all using the iTunes U Public Site Manager and weekly reports ceased some time ago but now there is access to usage reports from within the iTunes U Public Site Manager or you can use the iTunes Store API to request Daily iTunes U Log Reports as documented in an updated iTunes U Administration Guide.
I found the API challenging and convinced a collegue to develop a very basic command line app' Laurus to do the hard bit for me. I then import the downloaded data into a database and then do some SQL to replicate the Apple reports.The Laurus app' is not documented at all but if you are interested in using it I should be able to give you some instructions via email or the like.

2nd week running, I received an e-mail saying a new episode of Breaking Bad is available. When I go to download its the "Inside Breaking Bad" short (which gives away spoilers - thanks Apple!) but not the episode itself. What gives?

2nd week running, I received an e-mail saying a new episode of Breaking Bad is available. When I go to download its the "Inside Breaking Bad" short (which gives away spoilers - thanks Apple!) but not the episode itself. What gives?
I've tried this on multiple products so I believe its specific to iTunes not a particular device.

Same thing here- Get the email but nothing but the Inside featurette. It's really annoying. In fact I can't even download it normally using the check for available downloads feature! Every time I do that iTunes tries to download doubles of three Walking Dead episodes I've already downloaded. I don't want what I already have, I just want the new episode.

No iTunes U reports this week

For the first time, I did not receive my iTunes U reports yesterday, Monday, October 26th. Anyone else? Anything amiss?

Hi Shannon,
Once every blue moon, we don't get ours on Monday either. I got mine just a few minutes ago in fact. If you don't get it after a few days, then it's likely a problem.

WHEN TRYING TO PURCHASE FROM iTUNES ALWAYS RECEIVE A POP-UP STATING "COULD NOT PURCHASE (name of song) A REQUIRED iTUNES COMPONENT IS NOT INSTALLED (-42404) TRY AGAIN" EXPERIENCED THIS FALL OF 2012 AND THEN SOMEHOW CLEARED UP NOW HAVE SAME PROBLEM. ???

WHEN TRYING TO PURCHASE FROM iTUNES I ALWAYS RECEIVE A POP-UP "COULD NOT PURCHASE (NAME OF SONG) A REQUIRED iTUNES COMPONENT IS NOT INSTALLED (-43404) TRY AGAIN. EXPERIENCED THIS DURING FALL OF 2012 AND HAD NO SATISFACTION AND AFTER A PERIOD OF 4-6 WEEKS TRIED AGAIN AND ALL WAS CORRECTED SOMEHOW. LAST PURCHASE WAS DEC 28TH 2012. NOW MARCH 2013 CANNOT PURCHASE AGAIN. WENT INTO ACCOUNT AND MADE SURE ALL WAS UPDATED BUT STILL NOT ABLE TO PURCHASE. ANY HELP WOULD BE GREATLY APPRECIATED.

Reinstall iTunes

TS1702 I just upgraded a full version of "ISO Fits" app from App Store 2 days ago but the upgrade wasn't successful. I reported the problem to the developer but had not received any reply. What should I do?

I just upgraded a full version of "ISO Fits" app from App Store 2 days ago but the upgrade wasn't successful. I reported the problem to the developer but had not received any reply. What should I do?

1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now?

TS1702 Purchased in app content but did not receive, can not find a link to report the problem

I paid for in app content and it said my phone could not connect to itunes and my purchase had not been finished, i did not receive anything. I left it a day and re-tried and this time was sucessful. however I have been charged twice, once for the original purchase which gave me nothing and again for the second which did give me what I was expecting. Been looking on apples website for help but have been getting no where fast.I receieved an email giving details of my purchases and it has a report a problem link but doesnt actually help.

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Itunes says my in app purchases were refunded but i have not received any money for them. what do I do?

On 4/3 3 54.95 purchases went through on my checking account. I had a 50 dollar I tunes card and tried to buy an item worth 50 dollars. but instead 54.95 was charged 3 times from my bank account on iTunes card. I talked to my bank and iTunes. ITunes said they would refund all of them. I check my apps purchases on my pc and all 3 of the charges say refunded but I have received no money. On top of that I did not receive anything I purchased. what should I do to get my money back?

It can take a number of days before the refunds will show on your card - if they aren't there by the end of the week then try contacting iTunes Support again.

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I cal

My credit card has been charged for book, however my purchase history shows no record of the transaction and I have not received the book. The online problem reporting system does not have options to report this incident. Who can I call?

Would be problems with purchases, billing, and redemption option. It's not 100% exact to your issue, but it will get you to the right department.
Go here https://expresslane.apple.com/GetproductgroupList.do then select ITunes, then Store, then Purchases, Billing, and Redemption. Then.. probably pick "My topic is not listed."

..iTunes weekly report not received

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