Itunes will not accept credit card information

With a minimum of 10 attempts with at least 4 different senior advisors, no one can figure out what has changed with Itunes that has resulted in a continuing error message that my card information provided through itunes does not match with bank records. The bank disagrees and has validated information 3 times. Something is very wrong with Itunes billing and no one can help.

I have been waiting for apple itunes support to answer for several days since I received their machine generated formletter response telling me they're investigating. Finally after trying everything I could think of I figured it out myself. As suspected and confirmed by Visa, this isn't a problem with the credit card or the credit card information, but an itunes store desktop application bug. First it is displaying a misleading and inaccurate message on entering valid credit card information for an available credit card with more than enough credit (your credit card has been declined). This message implies that apple sent the request to your credit card vendore which wastes your time and the credit card vendor's when you contact them to investigate.
It turns out the whole issue is caused by poorly coded integration between itunes store desktop application and apple store web application. I found an old apple knowledge base article which said that whenever you update account info on itunes store, it automatically updates apple store.
What was really happening when itunes store displayed the CC declined message was that it was trying to update apple store's information to match, but the apple store account info has different options and validaiton than the itunes store accounts info (in my case the apple store doesn't have an option for my country, Jordan). So when a validation error was encountered by itunes desktop app as it was trying to update apple store information, it just falls back to displaying credit card declined simply because the apple programmers did not bother (too lazy I guess) to take the validation error from the apple store and display it in itunes.
So what I did was open apple store account management, change my email and save. Then open itunes login with the new email, then itunes will ask me to re-enter account info (not just billing info) this allowed my cc to be accepted immediately.

Similar Messages

  • Itunes will not accept credit card security code

    I set up my itunes account just after Xmas with no problems. Now I get an error saying my security code on my credit card is not valid. It is valid, and all info is correct. Any help with this?

    As of today, I'm having the same problem. My iTunes account has been up and active for a long time using the same card, then suddenly the security code isn't valid. I've double checked all the info and it is correct, but iTunes refuses to accept it… I also tried the article linked above, but it is no help at all. There is no option to select "None" as a payment choice.
    Just to be very clear: I've been using my iTunes account to make purchases with this exact card since 2009, my bank info hasn't changed since 2008, my card is not expired, and the security code is correct.
    If anyone comes up with a solution, I'd appreciate hearing about it. I can't even get the free updates to my apps since my payment info is busted. Grrrr.

  • ITunes Not Accepting Credit Card Information

    I can't add my credit card information in iTunes. Every time I try to add my credit card information, I get an error message stating that "The credit card number you entered is not a valid number for the type of credit card you selected. Please correctyour credit card information. Credit card number contains an invalid character. Only letters, without accents, numbers, and simple punctuation may be used."
    This message makes no sense because credit card NUMBERS do not have any letters. I've tried and tried with numerous credit cards many times, and I get this stupid message every time.
    Any advice on correcting this issue is appreciated. Thanks.

    Had same problem - change account info via website, not via Itunes (see post on http://discussions.apple.com/thread.jspa?messageID=1565721&#1565721)

  • HT3702 Will not accept credit card security verification number....why?

    Had to restart my device....and reinstall all content.....for some reason iTunes account settings will not accept the security verification number on my MasterCard....???

    Make sure the address on your iTunes account is exactly the same as on your credit card bill (i.e. same spacing).
    http://support.apple.com/kb/TS1646

  • IPod not accepting credit card information

    I'm putting in my credit card info and it keeps telling me my security code is invalid,it's not of course.. But how do I get my iPod to accept it?!

    Had same problem - change account info via website, not via Itunes (see post on http://discussions.apple.com/thread.jspa?messageID=1565721&#1565721)

  • ITunes will not accept my credit card information

    Help iTunes will not accept my credit card info...not sure why it tells me to contact support

    Contact iTune Support
    https://ssl.apple.com/emea/support/itunes/contact.html

  • I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated

    I have been using my DEBIT card for over a year but recently I had to update my billing information, since then it will not accept my card. All the information is correct, it's just telling me to visit iTunes support. Can someone help me? Much appreciated

    Debit card? Are you sure?
    USA iTunes Store does not appear to accept debit cards - http://www.apple.com/legal/itunes/us/terms.html  "The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances."

  • ITunes will not accept my renewed credit card info.

    My iTunes will not accept my renewed credit card information for verification of payment type, so I can't download any app

    Ok.  The only other things that come to mind is to ensure that the name on the card matches what you entered in iTunes, and that your street address matches.  If it isn't those things, I got nothing.

  • Itunes will not accept my securty code and won't take any other card I submit

    itunes will not accept my security code so I can not update or purchase even free aps and won't take another card- so what do you do?

    Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
    If the issue persists, contact your credit card company and verify that they and any company they use to process credit card authorisations have the correct information on file.
    And/or try contacting iTunes support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

  • HT201303 itunes will not accept any of my debit cards?

    itunes will not accept my debit cards?

    Accepted forms of payment  >  http://support.apple.com/kb/HT5552
    twisted wheel wrote:
    itunes will not accept my debit cards?
    If necessary...
    Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • After using an itunes gift card, itunes is declining my credit card information

    I recieved a gift card, and I have now spent all of the money on it. I tried to purchase a song today and itunes keeps declining my credit card information every time I try. I dont understand why, as I have used gift cards many times before and this hasn't happened.

    I'm not exactly sure what you're asking.  It sounds like you had a gift card which you fully used.  Now your regular credit card is being declined.  Is that correct?  It's not likely that the use of the gift card had anything to do with your credit card being declined.  Did you have your credit card replaced at some time since you first set up your iTunes account?  You can go into your iTunes account information and double check to make sure your information is correct.  Apart from that, you will need to contact Apple to get it sorted out.

  • ITunes will not accept my valid CC security code. Why?

    iTunes will not accept my valid CC security code. Why?

    Make sure the address you provide is exactly the same as on your credit card statements.

  • Itunes will not accept security code although I have checked with bank ant everything is OK!!!k

    itunes will not accept security code although I have checked with bank ant everything is OK!!!k

    Carlos...
    Try this support article >  iTunes Store: My credit card's security code or zip code does not match my bank's records

  • No matter what I do iTunes will not save my card details.

    Dear all,
    No matter what I do iTunes will not save my card details. Everytime I go to buy something it says "Your account information has changed" and takes me to the card details page. I update the card details correctly and click done and it takes me back to the store. I then go to buy something and it comes up with "Your account information has changed" and sends me back to the card details page with all the updated details I put in missing. This makes it completely impossible for me to use the iTunes store.
    Please help!
    Many thanks!
      Other OS  

    scootchy69 wrote:
    I have tried all that…I have tried multiple chargers and have not had any success! I think I have a lemon! Not too happy about all this either because I will probably have to pay for support since I have had the phone for more than 90 days
    While Apple may request a Pay-Per-Incident, if it is determined that your device has a hardware issue, that PPI will bewailed after troubleshooting is completed. Or, you can request that they waive that if you've already done a lot of troubleshooting.  The PPI is only for issues that a user could resolve on their own but want Apple to provide a walkthrough over the phone.  You can get free support by going to an Apple Store instead, for example, as well.

  • My account needs updating but will not accept my card security code

    My account needs updating but will not accept my card security code why?

    As of today, I'm having the same problem. My iTunes account has been up and active for a long time using the same card, then suddenly the security code isn't valid. I've double checked all the info and it is correct, but iTunes refuses to accept it… I also tried the article linked above, but it is no help at all. There is no option to select "None" as a payment choice.
    Just to be very clear: I've been using my iTunes account to make purchases with this exact card since 2009, my bank info hasn't changed since 2008, my card is not expired, and the security code is correct.
    If anyone comes up with a solution, I'd appreciate hearing about it. I can't even get the free updates to my apps since my payment info is busted. Grrrr.

Maybe you are looking for

  • Active Directory Connector 9.1.1.7 for OIM 11.1.1.5.0

    Hi everyone, Do you know where I can download Active Directory Connector 9.1.1.7 on oracle website ? Cause everytime I do a search the only link I have is for downloading the most recent version (11.1.1.5.0). Thanks a lot ! Thibault

  • FIH port

    Hi! I'v got a problem with FIH port on device HP LaserJet M3035 MFP. I can't activate it. HP support in Russia can't give me any answer how to activate it. They said that it allways active. But i read on hp website this:"To test the functionality pre

  • HELP INSTALLING HP 3110 PRINTER WITH 2.0 COMPOSITE USB TO WINDOWS 8 NOTEBOOK WITH USB 3.0

    Need help installing HP PhotoSmart 3110 All in One Printer with USB 2.0 composite. Errors with message can't work properly with USB 3.0 which is on my new Windows 8 notebook. Read forum support doc for installing device on Windows 8 and ran Printer I

  • How to remove a node apps listener from CRS.

    We have a node apps in type of listener offline shown from crs_stat -t: ldctrdb01|PDAMLDV11|/u01/crs/product/10.2.0/bin $ crs_stat -t Name Type Target State Host ora....11.inst application ONLINE ONLINE ldctrdb01 ora....12.inst application ONLINE ONL

  • Touch Screen software setup

    Hi All, We are trailling a couple of these touch screens within the company as a alternative computer and as a corporate environment we need to re-image the computers wth an enterprise version of the Vista x64 O/S. We can then create a standard image