ITunes will not Authorize songs

I have tried several times to get this to work and I have already tried deauthorizing as well
When I try to play songs that were originally purchased on my G5 in the iTunes library (I transferred everything onto my new Macbook Pro using the firewire method) I am asked to Authorize over and over again. Even though I login and get the message that 1 computer of my 5 available is Authorized.
What is going on with this?

Thanks...Unfortunately I already tried that and it didn't help either. I should have put that in the original post.

Similar Messages

ITunes will not authorize "Protected AAC" files

After dealing with this for a week, I'm going to try and seek help here.
Second Tier Express Lane Support Agent has confirmed that my iTunes will not authorize any "Protected AAC" files in my library (1303 files total). They have no idea why and have referred me back to iTunes Store support, which has not been able to help. None of the affected files are available for redownload from the iTunes Store. None of the items are available as "iTunes Plus" downloads (according to iTunes Store).
When I try to play one of the affected songs (or videos), I am asked to authorize the computer by entering Apple ID and password. Once I enter that information, I receive a pop up window that indicates the computer is already authorized and the file will not play. Same thing when attempting to sync with an iPod.
I have tried the following steps in order to remedy the problem:
Turn off User Account Control
Sign out then sign back in to iTunes store
Sign out, deauthorize computer, exit iTunes, delete the SC Info folder, restart computer, sign back in to the iTunes store, authorize computer
Uninstall iTunes, restart computer, install iTunes
Restore library from backup
Some additional information:
I am running the latest version of iTunes.
All songs were purchased using the same Apple ID (confirmed)
Incoming and Outgoing connections for iTunes are allowed in the firewall (and turning firewall off had no effect)
iTunes Store confirms only one computer is authorized
Previous version of iTunes was 10.0 (could that be part of the problem?)
Diagnostic information appears below. Is anyone else having these problems?
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pro 3400 Series MT
iTunes 10.6.3.25
QuickTime not available
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 002EAC14038BEDE8
Current user is an administrator.
The current local date and time is 2012-06-20 18:36:03.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

UPDATE:
This issue was finally resolved by a second level iTunes agent.
Apparently, we somehow had two iTunes accounts with the SAME APPLE ID, so it was necessary to change one of the Apple ID's to a different email address so the original account could be restored. The downside is we now have two accounts rather than one, but the good side is, at least we have access to all our content again.
I hope this posting might help someone else with a similar problem.

I have a ipod classic and my itunes will not download songs I have brought help

I have a ipod classic and my itunes will not download songs I have brought help

Are you sure the error message/prompt isn't referring to the amount of disk space available on your PC's internal hard drive? If you head to Start -> My Computer. How much space is free on your C: drive?
Maybe it would help if you could post a small screen shot of the error.
B-rock

ITunes will not play songs

iTunes will not play any songs from my library. When I click on the song to play the title appears in the box as if it is going to play but the the bar does not move and then the title disappears and a bunch of lines appear.
When I play a video, movie or TV program the video plays fine, but no audio comes out.
Audio and video work fine in any other application and all the system sounds work fine. I can also play audio and video fine using Windows Media Player.
I have shut-down and restarted several times and even let the computer stay shut-down overnight, but to no avail. I have upgraded to the newest version of iTunes and QuickTime. I have also made sure I have the most current version of all audio and video drivers for my laptop. I have also update Vista to Service Pack 1. I also noticed that MS Silverlight also loaded, so not sure if this could be causing my problems.
Any help that anybody can provide would be greatly appreciated.

Finally was able to fix the problem. Here is what I had to do:
1. Uninstall MS Silverlight
2. Install all new Audio and Video drivers (even though they were already the newest versions I had to re-install them).
3. Installed newest MS Windows Vista upgrade.
4. Restarted computer
5. Made sure all my audio settings were set to use the proper speakers.
Now everything is working fine.

ITunes will not play songs on NAS drive

I have a WD My Cloud NAS drive with all my music. I've been playing the music through iTunes for the last year or so on my Windows 7 Professional PC. I just upgraded to iTunes 12.1.0.71 and now iTunes will not play any of my music. iTunes still sees all the music on my NAS drive but clicking the play button does nothing. Only way I can get anything to play is to import the albums/songs into my playlist in iTunes, something I really don't want to do.

Hi Josh,
I have exactly the same issue. I also have many songs I purchased on iTunes that will not download. It seems random. I have 3 recently purchased albums that only half the tracks on one album will download, most on another, but only 2 on another. It's annoying! I keep tapping download and they just give up saying Cant connect to iTunes'. Even though it is.
Regardless, I have too exactly the symptoms you described, but had them periodically before today. Again, not sure if its related, but have you recently got an Apple TV?

ITunes will not load song info at start-up

Hello,
Bought a 1GB shuffle, installed iTunes, tried loading my music into iTunes and no matter what I do, iTunes will not bring up the song info, artist info, album info, etc when the CD is inserted....it just keeps displaying Track 1, Track 2, etc....it doesn't matter if it is a store bought disc or a homemade copy, still does not recognize info.....I have the latest version of iTunes (4.9) and OS is Windows XP....Any info would be appreciated

If you look in the advanced menu at the top of the itunes window and click on the get track listings this will search for the c.d and give you all the info you require wont always work with obscure c.d's or copies... Hope the forum treats you well

ITunes will not load songs on IPod

Recently, my Itunes has stopped adding songs to my Ipod. When I try to drag a playlist into my Ipod, Itunes will load one song and then stop. I've made sure that I have my Ipod set to manually manage my music. I've connected another Ipod and the same thing happens. Any assistance that anyone can provide would be greatly appreciate.

I am also having the same problem with IPod Mini(6G). I purchased it September 2005.
The only thing different was that I needed to change my credit card information. I wonder if that had anything to do with it.

Itunes will not authorize apple tv

Has anyone experienced a similar problem?
1) We have 5 apple computers (4 computers and 1 mac mini server all running 10.6.8). Additionally, we have 3 ipads, 3 iphones and 2 apple tvs (1st generation). We consolidate all of our movie purchases on to the server. All 5 computers are authorized for home sharing. At various times, if we are traveling, we will download a movie on one of our laptops. Later we move it to the server (to have everything in one place).
2) We have recently encountered an issue where movies purchased on itunes will not stream to the apple tvs. Specifically, a message appears on the apple tv that a movie is not authorized. The movies stream fine to the ipads (via our wireless network). This seems to be a recent issue as before the recent upgrades to itunes, this was not a problem.
Has anyone else encountered this?
If so, what did you do to get the movies to play on the apple tv?
thx.

Thanks; however, this did not work.
More specifically, by removing the SC Info folder, the situation gets worse. By doing so, itunes purchased movies (that I previously was able to view) can not be streamed to the apple tvs.

Previously purchased iTunes will not authorize or play

Hi,
I am having an iTunes Authorization problem.
In the past I purchased 55 songs from iTunes using the account name I had at that time (also my email at that time). Later I signed up for a .Mac account and got a new email and I changed my iTunes account name to that new email. I purchased items under this new name. Everything was fine ( i.e. - I could play all of my music ) until I downloaded and installed the latest iTunes 7.0.1. Playing of all music and syncing to my iPod was working fine even after I installed iTunes 7.0.0.
Here is what is happening now:
Items purchased from iTunes under the current iTunes account name play fine on my Mac and transfer to my iPod.
Items purchased in from iTunes under my former iTunes account name will NOT play on my Mac and I get a message when I try to sync my iPod saying that I am not authorized to play 55 items and that they will NOT be transferred to my iPod. When I try to play one of these 55 songs on my Mac I get the pop-up asking me to authorize the old iTunes account name. When I type in the password iTunes says the account does not exist and authorization fails. So I CANNOT play any of these 55 songs that I purchased.
What can I do to fix this ? I have 55 songs that I paid for from the Apple iTunes store that are now rendered worthless to me. Please help !!
Gary Anderson

I've already tried the DVD drive with the same results. iTunes also will not burn from the library or an inserted disc. Other programs allow me to burn CD's, but not DVD's. (That's a whole other problem...) Since other programs will rip and burn, that would mean the problem is with iTunes, not the drives, no? I've also tried to uninstall and reinstall iTunes to no avail. Quite frustrating.

ITunes will not sync songs onto iPhone, troubleshooting methods not working

Simply put, songs will not download onto my iPhone. I have tried every method that I could think of to solve this:
-restarting phone and mac
-updating iTunes
-taking off all the music from the phone and redownloading
-rechecking the little check thing that says I want that song
-restoring my phone
-going onto the individual tab to sync and syncing from there(which leads to a whole other problem, because that deletes songs(story for another thread))
-manually dragging songs onto my phone icon dropbox thingy
-making sure the songs are the proper files
... and still nothing has worked.
When I go on my phone menu when its plugged into iTunes, and then go to the 'On Device' section, it shows that the songs are there, but they are faded out with this little circle thing next to them(I don't know if this is significant).
I'm at my wits end, I just don't know what to do. I don't understand why iTunes is refusing to do something as simple as sync songs.
Any ideas? Thank you for any help you can provide!

UPDATE:
I finally figured it out (though I'm not sure this counts as 'figuring it out').
So, what worked for me was unchecking the check box thing next to the song and syncing the phone. After the sync--behold!--, the songs were in my phone. I don't know if this is another glitch or not, but I'm running with it.
I wanted to post the answer so that other people who may have had this issue can hopefully resolve it.

Itunes will not download songs to my ipod.

I have bought the songs and have them in my library, when I try to put them on my ipod it shows that they have gone on but they don't because it says it isn't responding.What should I do?

I have authorized my computer to work with my ipod. I have ran a sync and it did put music I copied to my computer to the ipod. The thing it will not do is download music I bought from iTunes in the past. It just acts like they are not there.

ITunes will not add songs to my libraby

Everything was fine last night, until my computer crashed. So i had to re-install Windows and everything else on my computer, but when i re-installed ITunes it said my IPOD's link was to another ITunes, and it asked me if i wanted to take all the songs off of it, and put the ones in my current library which was one, so i said no. But now when I put a song into my library it won't go onto my IPOD. It just sits in my Library and will not add to my IPOD
And my songs from my IPOD do not show up in my library, any help would be very appreciated

check to make sure iTunes is set to update automatically. you can do that in preferences.
as for getting the songs from your iPod to your library you will need a program called,"iPod agent".
this will allow you to take information from your iPod to your computer.
you can find it at download.com

ITunes will not authorize certain apps

I got a new MacBook Pro and an iPod touch. I tried transferring all my apps from my old computer, but only some of them will load onto my iPod. I have authorized my new computer. It keeps telling me I'm not authorized.

Sounds similar to this other post - I notice your screen name contains AOL.
http://discussions.apple.com/message.jspa?messageID=11552804#11552804
There have been quite a few reports of songs purchased with old AOL itunes userIDs not getting authorized properly.
My advice is to contact itunes store support. The link is in that other thread.

Itunes will not authorize apps from previous purchases onto iphone 4s ios 7

I keep getting the same warning regardless of how many times I enter/authorize the computer. I had my apps saved to an external hard-drive and copied them over to iTunes. It's not just this app, but all of them from previous purchases, free and paid. I tried to get them from my old 3g iphone, but iTunes would not reconize the apps. It shouldn't be this hard.

Have you restored as a NEW device (not from a backup) to test?

ITunes will not play songs, only videos

When i restart my black MacBook, iTunes will play everything. But once i put it to sleep and then open it again, iTunes will only play my videos. When i try to play a song, it says its playing but its time stays at 0 seconds.

This has happened to me on and off since version 8. It's very frustrating and usually requires several restarts before any music will play. It just sits at 0:00, videos will play but no audio.
Anyone have a solution?

ITunes will not Authorize songs

Similar Messages

Maybe you are looking for