ITunes will not complete 10.3 installation because of Bonjour, I don't know what to do!
Every time iTunes is almost completely downloaded, this message pops up- "The installer has insufficient priveleges to access this directory: C:\Program files\Bonjour. The installation cannot continue. Log on as administrator or contact your system administrator." I cannot delete the Bonjour file either or open it. How can I get around this and finish downloading iTunes? I have been able to download iTunes in the past with this Vista program, but can't do it ever since our computer was been rebooted...
When you saw this dialog box, did you choose "Erase and Sync"?
If you did, your iPhone was erased, then your iTunes Library was transferred to it. If your iTunes Library was empty, your iPhone will be also.
Your previously purchased music, apps, books, and videos are still yours. You just have to download them again.
Read: Downloading past purchases from the App Store, iBookstore, and iTunes Store
Similar Messages
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I tried to download the newest version for iTunes and now it is saying something about apple mobile device. Never heard of this before and now it will not finish downloading because of this. What is it?? What do i need to do to get itunes to download onto my computer again??
I got most of it done but now it is not letting me delete my C:\Program Files\Common Files\Apple
It says that file is open in another program....What do i need to do to delete that?
Do you currently have the iCloud control panel installed? If so, uninstall that. Can you do the deletion now? -
Every time I try to do anything on my safari it randomly opens new windows to what looks like fraud websites. Also it will not let me watch anything on Netflix. Please help!
You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. -
I'm unable to find what is wrong or how to fix. I also could not view video on websites as per usual but now that seems to be okay again, whether it was something I did or other mystery.
I don't know if this will work and I know nothing about the BT homehub, but it's worth a shot. Reboot the hub, unplug it for about 30 seconds and then plug it in again. Wait until the hub fully boots ups and then see if the iPad will recognize it.
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I have tiger 10.4.11. In order for my computer to recognize my new Iphone I need to install the new iTunes, however the new iTunes will not download on my computer because it is not 10.5 or higher. Is there a way that I can upgrade from tiger to leopard? Help!!
Mac OS X 10.5 Leopard installation system requirements
http://support.apple.com/kb/TA24950
Leopard is no longer available at the Apple Store but may be available by calling Apple Phone Sales @ 1-800-MY-APPLE (1-800-692-7753).
If you can't obtain a retail install DVD from Apple, look on eBay or Google the installer part numbers to possibly find at an on-line store. Here's what to look for:
MB427Z/A Leopard 10.5.1 install DVD
MB576Z/A Leopard 10.5.4 install DVD
MB021Z/A Leopard 10.5.6 install DVD (single user)
MB022Z/A Leopard 10.5.6 install DVD (5-user family pack)
Installing Mac OS X 10.5 Leopard
http://support.apple.com/kb/HT1544
Mac OS X 10.5 Leopard Installation and Setup Guide
http://manuals.info.apple.com/en/leopard_install-setup.pdf
After you install the base 10.5, download & install the 10.5.8 combo update at http://support.apple.com/downloads/Mac_OS_X_10_5_8_Combo_Update
Cheers, Tom -
I am unable to backup my iphone 5 iOS 6.0.1 (connected directly to laptop USB) with my itunes 11 for Win 7 64bits. The process starts and fails to complete giving the error: itunes could not complete backup of iphone because iphone disconnected.
I have restarted the PC, the iphone, changed the lightining cable and nothign resolves it: backup never completes.Hi, I disabled the antivirus and the firewall. Same result
I even deleted the backup folder inside C:\Users\...\Apple Computer\MobileSync\Backup to eliminate any corruption in the old backup files.
Nothing changed: Session either times out or i get the same error message: itunes could not back up iphone because iphone disconnected. It always happens during step 3 out of 4 which is "transfering purchased apps from iphone to PC" and comes after step 2 which is backup.
My iphone 5 is not jailbroken, and is a factory unlocked phone.
Any other suggestion?
Pls help -
After upgrading my iPhone 5 to iOS 7 iTunes will not stay open once the app launches...does anyone know how to fix this? Please Help :)
I have exactly the same problem. I too have tried everything that's been suggested, but still not working. Don't really what to do next? I have an iPhone 4S.
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I tried to update my Itunes to the news version and now it will not open it says it was installed incorrectly I need to know what to do so I don't lose all my music
try with this one
uninstall all the apple application S/w like Quicktime, Bonjour,
apple Device Support, Apple Auto update, Itunes etc from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it
If you are having Problem in uninstalling any of the apple application
try 'revo uninstaller' and uninstall all the apple applications
mentioned above -
When I go to iTunes and then check for updates. I can not do this action due to the fact iTunes will not connect to the internet although the internet is working just fine, what do I do to fix this issue? Apparently I am currently using iTunes 7.0.
If you're really using iTunes 7.0 you are very far behind the current version - maybe it is trying to connect to a decomissioned server. In fact I am kind of surprised it will run on a Macbook Air. Are you sure you are running iTunes 7?
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ITunes will not complete installing!
I have had probelms installing iTunes for apx 2 years. (when version 6 was released).
So I thought I would try to install version 7.
I installed QuickTime v7.1 with not problems, however when I try to execute the "iTunesSetup.exe" it seem to reach the end of the install process and then I get a message stating that "The older version of iTunes cannot be unistalled".
I have gone thru all of the posts on this discussion and tried every trick mentioned when the 1603 error has occurred with other people. Yet it still will not complete the installation process.
I found the "iTunesSetupxxx.log" and displayed it to see what is occurring and it still has the 1603 error as being the last error. I have included the last part of that log below:
fdintCOPY_FILE
file name in cabinet = QuickTime.msi
uncompressed file size = 24522752
fdintCLOSEFILEINFO
file name in cabinet = QuickTime.msi
fdintCOPY_FILE
file name in cabinet = AppleSoftwareUpdate.msi
uncompressed file size = 2078720
fdintCLOSEFILEINFO
file name in cabinet = AppleSoftwareUpdate.msi
fdintCOPY_FILE
file name in cabinet = iTunesSetupAdmin.exe
uncompressed file size = 108096
fdintCLOSEFILEINFO
file name in cabinet = iTunesSetupAdmin.exe
Executing: "C:\WINDOWS\system32\msiexec.exe" /i "C:\DOCUME~1\JOE~1.CHA\LOCALS~1\Temp\IXP508.TMP\iTunes.msi"
Returned: 1603
I have looked for the folder mentioned in the executing line and cannot locate it.
Anyone have any ideas that are outside of the normal posts listed in this forum?
I have deleted everything that is remotely related to iTunes, iPod, QuickTime, and even Apple from the registry after backing the registry up of course.
Yet I have not found a way to get around that 1603 error.
Help!I have investigated a little further on my initial point where I could no longer run iTunes. The last functioning version that I had installed was version 4.8. When I tried to upgrade to version 5, it gave me an error that some of the install files were corrupted and then it froze up. The only way it could be ended was by using task manager. From that point on I have had nothing but trouble. I tried to reinstall version 4.8 but I got an error on that as well. So ever since this occurred I have been trying the newest version just to see if it would accomplish the task of creating a functioning version of iTunes. Each time it will reach a certain point and give an error message about the older version could not be removed.
So that is my history on this issue.
Anyone out there have any ideas as to what I can do to at least get a version that will work installed?
Even it is the same steps that have been given before, at least I will know someone is actually listening to me and not igoring me like the apple support does.
TIA! -
I have stopped using IE because it doesn't work, however my iTunes will not connect to the internet now because it is tied to the proxy setting in IE and now I am using FireFox, so, how do I get iTunes to see FireFox as my web browser.
i am having the same problem, i stopped using IE and installed firefox , only now my itunes store won't connect to the internet.
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Itunes will not install..windows INSTALLER service not available.windows 7
I am trying to find a fix for this...just bought a new computer with windows 7, all updates have been performed. Itunes will not install...it just stops and says "windows installer service not available" Can't find a stand alone downloadable version of installer 5.0 which is what comes with 7 from the research I have done. I have the newest version of itunes saved on desktop, tried running it from desktop, tried running as admin, tried several other ideas that I found on here and Microsoft..but nothing is working. Any advice?
Message was edited by: ehindahlSame error message "This version is for a 32 bit computer, yours is a 64 bit!"
Doublechecking ... by any chance did you migrate a 32-bit version of the iTunes, Apple Mobile Device Support and Bonjour programs to the 64-bit machine from a 32-bit machine using the PC Mover utility?
(Your symptoms are consistent with that ... the installer service throws the message when trying to uninstall the 32-bit itunes and related 32-bit componentry prior to installing the new 64-bit versions.) -
My itunes on my computer will not let me log in, because it says that the account has never been used. Help me.
Hello zahler4,
Welcome to the Apple Support Communities! This is a common alert message when your Apple ID has not yet been configured for use with the iTunes Store. To configure it, you should have the option to “Review” - at which time you can add a payment method to your account. For more information, check out this resource:
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store - Apple Support
http://support.apple.com/en-us/HT201762
When using the store for the first time, you must provide a payment method. After you configure the account you can change your payment information to None:
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
http://support.apple.com/en-us/HT203905
Cheers,
Matt M. -
My phone will not let me restore it because it is stuck on recovery mode, what do I do?
My phone will not let me restore it because its stuck on recovery mode, what do I do?
This is how itunes verifies your account.
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I don't know if I already asked the question so here I go again. I have previously downloaded public library audiobooks thru overdrive media console successfully hundreds of times on old ipod touch. I just got another Ipod touch and I must have pushed wrong button somewhere because when I try to transfer the title from overdrive media to ipod a box pops up saying...
The selected portable player (ipod) could not be found. I have set my new ipod to manually manage music and videos which is required. Don't know what to do at my wits end. Went to local apple store but they couldn't help me because third party is involved please help before I hurt someone lol
I have downloaded all available update ie media player, overdrive media, itunesHi boonstra,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iTunes: Finding lost media and downloads
http://support.apple.com/kb/ts1408
Cheers,
- Judy
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